Consumer protection

Google Cloud study shows AI agents driving global business growth

A new Google Cloud study indicates that more than half of global enterprises are already using AI agents, with many reporting consistent revenue growth and faster return on investment.

The research, based on a survey of 3,466 executives across 24 countries, suggests agentic AI is moving from trial projects to large-scale deployment.

The findings by Google Cloud reveal that 52% of executives said their organisations actively use AI agents, while 39% reported launching more than ten. A group of early adopters, representing 13% of respondents, have gone further by dedicating at least half of their future AI budgets to agentic AI.

These companies are embedding agents across operations and are more likely to report returns in customer service, marketing, cybersecurity and software development.

The report also highlights how industries are tailoring adoption. Financial services focus on fraud detection, retail uses agents for quality control, and telecom operators apply them for network automation.

Regional variations are notable: European companies prioritise tech support, Latin American firms lean on marketing, while Asia-Pacific enterprises emphasise customer service.

Although enthusiasm is strong, challenges remain. Executives cited data privacy, security and integration with existing systems as key concerns.

Google Cloud executives said that early adopters are not only automating tasks but also reshaping business processes, with 2025 expected to mark a shift towards embedding AI intelligence directly into operations.

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EASA survey reveals cautious optimism over aviation AI ethics

The European Union Aviation Safety Agency (EASA) has published survey results probing the ethical outlook of aviation professionals on AI deployment, released during its AI Days event in Cologne.

The AI Days conference gathered nearly 200 on-site attendees from across the globe, with even more participating online.

The survey measured acceptance, trust and comfort across eight hypothetical AI use cases, yielding an average acceptance score of 4.4 out of 7. Despite growing interest, two-thirds of respondents declined at least one scenario.

Their key concerns included limitations of AI performance, privacy and data protection, accountability, safety risks and the potential for workforce de-skilling. A clear majority called for stronger regulation and oversight by EASA and national authorities.

In a keynote address, Christine Berg from the European Commission highlighted that AI in aviation is already practical, optimising air traffic flow and predictive maintenance, while emphasising the need for explainable, reliable and certifiable systems under the EU AI Act.

Survey findings will feed into EASA’s AI Roadmap and prompt public consultations as the agency advances policy and regulatory frameworks.

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Wikipedia publishes guide to spot AI-generated entries

Wikipedia editors have published a guide titled ‘Signs of AI Writing’ to support readers and contributors in detecting AI-generated content across the encyclopedia.

The field guide distils key linguistic and formatting traits commonly found in AI output, such as overblown symbolism, promotional tone, repetitive transitions, rule-of-three phrasing and editorial commentary that breaks Wikipedia’s standards.

The initiative stems from the community’s ongoing challenge against AI-generated content, which has grown enough to warrant the creation of a dedicated project named WikiProject AI Cleanup.

Volunteers have developed tools like speedy deletion policies to quickly remove suspicious entries and tagged over 500 articles for review.

While the guide aims to strengthen detection, editors caution that it should not be treated as a shortcut but should complement human judgement, oversight, and trusted community processes. Such layered scrutiny helps preserve Wikipedia’s reputation for reliability.

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WhatsApp fixes flaw exploited in Apple device hacks

WhatsApp has fixed a vulnerability that exposed Apple device users to highly targeted cyberattacks. The flaw was chained with an iOS and iPadOS bug, allowing hackers to access sensitive data.

According to researchers at Amnesty’s Security Lab, the malicious campaign lasted around 90 days and impacted fewer than 200 people. WhatsApp notified victims directly, which urged all users to update their apps immediately.

Apple has also acknowledged the issue and released security patches to close the cybersecurity loophole. Experts warn that other apps beyond WhatsApp may have been exploited in the same campaign.

The identity of those behind the spyware attacks remains unclear. Both companies have stressed that prompt updates are the best protection for users against similar threats.

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Record funding and new assurance measures mark fresh UK AI push

Private backing for UK AI companies has reached £2.9 billion, with average deals of £5.9 million, driving record growth across the sector. Ministers say investment is spreading regionally, with the number of firms in the Midlands, Yorkshire, Wales, and the North West doubling in just three years.

At Mansion House, Technology Secretary Peter Kyle urged industry to cut red tape, expand data centres, and attract global talent. He emphasised that public trust, supported by AI assurance measures, is crucial for growth.

The assurance roadmap aims to add billions to the economy by creating a dedicated profession to review AI systems for safety, ethics, and accountability. Independent experts will be tasked with certifying systems, while a consortium of professional bodies develops a code of ethics to guide standards.

Further initiatives include £2.7m to boost regulator capacity and AI projects for Ofgem, the Civil Aviation Authority, and the Office for Nuclear Regulation, covering energy, aviation, and nuclear waste.

Officials say these measures will help position the UK as a world leader in AI innovation, while ensuring growth is matched with robust oversight and public confidence in the technology.

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IBM Cloud replaces free support with AI tools

The cloud computing services offered by IBM will end free human support under its Basic Support tier in January 2026, opting for an AI-driven self-service model instead.

Users will lose the option to open or escalate technical cases through the portal or APIs. However, they can still report service issues via the Cloud Console and raise billing or account cases through the Support Portal.

IBM will direct customers to its Watsonx-powered AI Assistant, upgraded earlier in the year, while introducing a ‘Report an Issue’ tool to improve routing. The company plans to expand its support library to provide more detailed self-help resources.

Starting at $200 per month, paid support will remain available for organisations needing faster response times and direct technical assistance.

The company describes the change as an alignment with industry norms. AWS, Google Cloud and Microsoft Azure already provide free tiers that rely on community forums, online resources and billing support.

However, IBM Cloud holds only 2–4 percent of the market, according to Synergy Research Group, which some analysts suggest makes cost reductions in support more likely. Tencent, another provider, previously withdrew support for basic users because they were not profitable.

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AI-powered home cinema and smart appliances unveiled by Hisense at IFA 2025

Hisense will debut AI-powered innovations at IFA 2025 under the theme ‘AI Your Life,’ showcasing entertainment, smart homes, and climate-friendly technologies. The company aims to make AI seamless and personal.

Entertainment highlights include the 116-inch RGB-MiniLED UX TV with 8,000 nits brightness, plus new laser projectors offering IMAX-level clarity and portability for home cinema and gaming.

Appliances get smarter with the PureFlat refrigerator, featuring a 21-inch screen for cooking, streaming, and AI art. ConnectLife agents will optimise chores and energy use in daily routines.

The U8 S Pro Air Conditioner brings presence detection, AI voice controls, and air purification, while Hisense expands into smart buildings, energy systems, and automotive climate solutions.

Combining advanced display technologies with next-gen appliances, Hisense says its innovations will empower people to live more freely and confidently across global markets.

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CJEU confirms Zalando’s status as very large online platform under DSA

On 25 April 2023, the European Commission designated Zalando, as a ‘very large online platform’ (VLOP) under the Digital Services Act (DSA), noting that over 83 million people used the platform monthly, well above the 45 million threshold. As a VLOP, Zalando is subject to stricter obligations, particularly in protecting consumers and preventing the spread of illegal content.

Zalando contested this designation before the General Court of the European Union, arguing that only its third-party seller section (the Partner Programme) should qualify as an online platform under the DSA, not its direct retail operations (Zalando Retail).

The Court rejected Zalando’s arguments and upheld the Commission’s decision. It ruled that Zalando qualifies as a VLOP due to its Partner Programme. Since Zalando could not distinguish between users exposed to third-party seller content and those who were not, the Commission was entitled to consider all 83 million users as active recipients.

The Court also dismissed Zalando’s claims that the DSA violated legal certainty, equal treatment, and proportionality principles. It highlighted the potential for large platforms to facilitate the distribution of dangerous or illegal goods. As such, Zalando remains subject to the enhanced responsibilities imposed on very large online platforms under the DSA.

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Singapore mandates Meta to tackle scams or risk $1 million penalty

In a landmark move, Singapore police have issued their first implementation directive under the Online Criminal Harms Act (OCHA) to tech giant Meta, requiring the company to tackle scam activity on Facebook or face fines of up to $1 million.

Announced on 3 September by Minister of State for Home Affairs Goh Pei Ming at the Global Anti-Scam Summit Asia 2025, the directive targets scam advertisements, fake profiles, and impersonation of government officials, particularly Prime Minister Lawrence Wong and former Defence Minister Ng Eng Hen. The measure is part of Singapore’s intensified crackdown on government official impersonation scams (GOIS), which have surged in 2025.

According to mid-year police data, Gois cases nearly tripled to 1,762 in the first half of 2025, up from 589 in the same period last year. Financial losses reached $126.5 million, a 90% increase from 2024.
PM Wong previously warned the public about deepfake ads using his image to promote fraudulent cryptocurrency schemes and immigration services.

Meta responded that impersonation and deceptive ads violate its policies and are removed when detected. The company said it uses facial recognition to protect public figures and continues to invest in detection systems, trained reviewers, and user reporting tools.

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PayPal expands crypto payments with new settlement tool

PayPal has introduced ‘Pay with Crypto,’ a settlement feature that lets US merchants accept over 100 digital currencies, including Bitcoin, Ether, Solana, and stablecoins. Shoppers pay from wallets like MetaMask or Coinbase, and merchants receive instant payouts in dollars or PYUSD.

The service is designed to eliminate volatility risks by automatically converting crypto into fiat or stablecoins. Merchants benefit from near-instant settlement, lower fees than traditional card payments, and optional yield on PYUSD balances.

Small and medium-sized enterprises are expected to gain the most from global reach, quicker cash flow, and reduced costs.

For consumers, the process mirrors card payments. Buyers simply connect a wallet at checkout and pay in crypto, while merchants receive stable-value settlements.

The system enables non-custodial wallet users to spend crypto directly, turning digital assets into usable currency without relying on exchanges.

PayPal’s long-term goal is to create a global crypto-enabled infrastructure. With partnerships such as Fiserv and its upcoming World Wallet alliance, PayPal plans to integrate stablecoins and enable seamless cross-border payments through Fiserv and its World Wallet alliance.

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