OpenAI

OpenAI faced questions after ChatGPT surfaced app prompts for paid users

ChatGPT users complained after the system surfaced an unexpected Peloton suggestion during an unrelated conversation. The prompt appeared for a Pro Plan subscriber and triggered questions about ad-like behaviour. Many asked why paid chats were showing promotional-style links.

OpenAI said the prompt was part of early app-discovery tests, not advertising. Staff acknowledged that the suggestion was irrelevant to the query. They said the system is still being adjusted to avoid confusing or misplaced prompts.

Users reported other recommendations, including music apps that contradicted their stated preferences. The lack of an option to turn off these suggestions fuelled irritation. Paid subscribers warned that such prompts undermine the service’s reliability.

OpenAI described the feature as a step toward integrating apps directly into conversations. The aim is to surface tools when genuinely helpful. Early trials, however, have demonstrated gaps between intended relevance and actual outcomes.

The tests remain limited to selected regions and are not active in parts of Europe. Critics argue intrusive prompts risk pushing users to competitors. OpenAI said refinements will continue to ensure suggestions feel helpful, not promotional.

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Regulators question transparency after Mixpanel data leak

Mixpanel is facing criticism after disclosing a security incident with minimal detail, providing only a brief note before the US Thanksgiving weekend. Analysts say the timing and lack of clarity set a poor example for transparency in breach reporting.

OpenAI later confirmed its own exposure, stating that analytics data linked to developer activity had been obtained from Mixpanel’s systems. It stressed that ChatGPT users were not affected and that it had halted its use of the service following the incident.

OpenAI said the stolen information included names, email addresses, coarse location data and browser details, raising concerns about phishing risks. It noted that no advertising identifiers were involved, limiting broader cross-platform tracking.

Security experts say the breach highlights long-standing concerns about analytics companies that collect detailed behavioural and device data across thousands of apps. Mixpanel’s session-replay tools can be sensitive, as they can inadvertently capture private information.

Regulators argue the case shows why analytics providers have become prime targets for attackers. They say that more transparent disclosure from Mixpanel is needed to assess the scale of exposure and the potential impact on companies and end-users.

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OpenAI expands investment in mental health safety research

Yesterday, OpenAI launched a new grant programme to support external research on the connection between AI and mental health.

An initiative that aims to expand independent inquiry into how people express distress, how AI interprets complex emotional signals and how different cultures shape the language used to discuss sensitive experiences.

OpenAI also hopes that broader participation will strengthen collective understanding, rather than keeping progress confined to internal studies.

The programme encourages interdisciplinary work that brings together technical specialists, mental health professionals and people with lived experience. OpenAI is seeking proposals that can offer clear outputs, such as datasets, evaluation methods, or practical insights, that improve safety and guidance.

Researchers may focus on patterns of distress in specific communities, the influence of slang and vernacular, or the challenges that appear when mental health symptoms manifest in ways that current systems fail to recognise.

The grants also aim to expand knowledge of how providers use AI within care settings, including where tools are practical, where limitations appear and where risks emerge for users.

Additional areas of interest include how young people respond to different tones or styles, how grief is expressed in language and how visual cues linked to body image concerns can be interpreted responsibly.

OpenAI emphasises that better evaluation frameworks, ethical datasets and annotated examples can support safer development across the field.

Applications are open until 19 December, with decisions expected by mid-January. The programme forms part of OpenAI’s broader effort to invest in well-being and safety research, offering financial support to independent teams working across diverse cultural and linguistic contexts.

The company argues that expanding evidence and perspectives will contribute to a more secure and supportive environment for future AI systems.

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Thrive Holdings deepens AI collaboration with OpenAI for business transformation

OpenAI and Thrive Holdings have launched a partnership to accelerate enterprise adoption of AI. The work focuses on applying AI to high-volume business functions such as accounting and IT services. Both companies say these areas offer immediate gains in speed, accuracy, and cost efficiency.

OpenAI will place its teams inside Thrive Holdings’ companies to improve core workflows. The partners want a model they can replicate across other sectors. They say embedding AI in real operations delivers better results than external tools.

Executives say AI is reshaping how organisations deliver value in competitive markets. OpenAI’s Brad Lightcap described the collaboration as an example of rapid, organisation-wide transformation. He said the approach could guide other businesses seeking practical pathways to use advanced AI tools.

Thrive Holdings views the initiative as part of a broader shift in how technology is adopted. Founder Joshua Kushner said industry experts are now driving change from within their sectors. He added that Thrive’s portfolio offers the data and domain knowledge needed to refine AI for specialised tasks.

Both partners expect the model to scale into additional business areas as uptake grows. They see long-term opportunities to adapt the framework to more enterprise functions. The ambition is to demonstrate how embedded AI can boost performance and sustain operational improvements.

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Accenture and OpenAI expand AI adoption worldwide

Accenture partners with OpenAI to embed ChatGPT Enterprise, upskilling tens of thousands of professionals with AI skills through OpenAI Certifications. The initiative represents the most extensive professional upskilling programme powered by OpenAI.

A new flagship AI client programme will combine OpenAI’s enterprise products with Accenture’s deep industry expertise. The programme will help clients adopt AI in key functions like customer service, finance, HR and supply chain, automating workflows and improving decision-making.

The collaboration will leverage OpenAI’s AgentKit and other advanced tools to design, test and deploy custom AI agents rapidly. By integrating agentic AI, Accenture aims to accelerate enterprise reinvention and create measurable economic value for its clients.

Accenture and OpenAI have already worked with many of the world’s largest enterprises, including Walmart, Salesforce, PayPal and Morgan Stanley. The partnership enhances both firms’ global AI adoption and helps organisations unlock new growth opportunities.

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New ChatGPT Voice design aims to smooth AI conversations

OpenAI has rolled out an update to ChatGPT Voice that unifies voice and text in a single interface. Users can now speak, type or mix both without switching screens mid-conversation.

The redesigned chat window displays live transcriptions and responses in real-time. Users can scroll through earlier messages and view images, maps and other visuals while the exchange continues in one place.

Previously, voice required a separate mode that hid the main chat history and shared content. OpenAI says the unified layout should make longer, mixed-mode conversations feel more natural and less fragmented.

Voice and text can still be used interchangeably, but ending a voice session requires tapping ‘End’ before returning to text-only use. Those who prefer the old layout can re-enable a separate voice view in settings.

The revamped Voice experience is becoming the default on web and mobile apps as the update rolls out. OpenAI aims to make ChatGPT feel more like a flexible conversational assistant across various devices.

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Mixpanel breach exposes limited OpenAI API metadata

OpenAI says a security incident at Mixpanel exposed limited metadata linked to the API interface. Mixpanel’s systems, not OpenAI’s, were compromised during the intrusion. No chat content, passwords, API keys, or payment information was affected.

Mixpanel told OpenAI that an attacker exported a dataset containing basic user profile fields. The information includes names, email addresses, coarse location data, and browser details. OpenAI has removed Mixpanel from production and is notifying impacted users.

OpenAI maintains that its internal infrastructure remains secure with no evidence of unauthorised access. Wider reviews across the vendor ecosystem are underway to assess potential risks. The company has raised security requirements for partners and continues to monitor for misuse.

Security teams warn that the leaked data could fuel phishing or social-engineering attempts. Users are urged to treat unsolicited messages with caution and verify communications sent under the OpenAI name. Multi-factor authentication remains strongly recommended for all accounts as an added safeguard.

OpenAI reiterates that trust and privacy remain core to its products and operations. The organisation has ended its use of Mixpanel and is reviewing supporting services to prevent similar issues. Impacted organisations will receive direct notifications as the investigation continues.

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OpenAI clarifies position in sensitive lawsuit

A legal case is underway involving OpenAI and the family of a teenager who had extensive interactions with ChatGPT before his death.

OpenAI has filed a response in court that refers to its terms of use and provides additional material for review. The filing also states that more complete records were submitted under seal so the court can assess the situation in full.

The family’s complaint includes concerns about the model’s behaviour and the company’s choices, while OpenAI’s filing outlines its view of the events and the safeguards it has in place. Both sides present different interpretations of the same interactions, which the court will evaluate.

OpenAI has also released a public statement describing its general approach to sensitive cases and the ongoing development of safety features intended to guide users towards appropriate support.

The case has drawn interest because it relates to broader questions about safety measures within conversational AI systems.

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New ChatGPT layout blends audio, text and maps in one view

OpenAI has unveiled an updated ChatGPT interface that combines voice and text features in a single view. Users can speak naturally at any point in a chat and receive responses in text, audio, or images. The new layout also introduces real-time map displays.

The redesign adds a scrolling transcript within the chat window. It allows users to revisit earlier exchanges and move easily between reading and listening. OpenAI states that the goal is to support voice-led tasks without compromising clarity.

With the unified experience, conversations no longer require switching modes. ChatGPT can deliver audio, written, and visual replies simultaneously. Maps and images appear directly alongside the voice response.

Every spoken message is automatically transcribed. However, this helps users follow more extended discussions and keep a record for later reference. OpenAI says the feature supports both accessibility and everyday convenience.

The update is rolling out gradually across web and mobile platforms. Users who prefer the earlier voice-only layout can revert to it in settings. OpenAI says the unified mode will remain the default as development continues.

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ChatGPT for Teachers launched as OpenAI expands educator tools

OpenAI has launched ChatGPT for Teachers, offering US US educators a secure workspace to plan lessons and utilise AI safely. The service is free for verified K–12 staff until June 2027. OpenAI states that its goal is to support classroom tasks without introducing data risks.

Educators can tailor responses by specifying grades, curriculum needs, and preferred formats. Content shared in the workspace is not used to train models by default. The platform includes GPT-5.1 Auto, search, file uploads, and image tools.

The system integrates with widely used school software, including Google Drive, Microsoft 365, and Canva. Teachers can import documents, design presentations, and organise materials in one place. Shared prompt libraries offer examples from other educators.

Collaboration features enable co-planned lessons, shared templates, and school-specific GPTs. OpenAI says these tools aim to reduce administrative workloads. Schools can create collective workspaces to coordinate teaching resources more easily.

The service remains free through June 2027, with pricing updates to follow later. OpenAI plans to keep costs accessible for schools. Educators can begin using the platform by verifying their status through SheerID.

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