Japanese tech giants NTT Communications and SoftBank are developing AI-driven systems to support call centre employees dealing with abusive customers. NTT Communications has designed a support system that monitors interactions, providing operators with appropriate real-time responses. During a recent demonstration, the system suggested a response to a customer complaint, which was then confirmed as effective.
The technology aims to reduce the psychological stress faced by call centre staff, who often struggle to remain composed when confronted with aggressive callers. By providing quick and accurate responses, the system may also help calm upset customers, according to NTT Communications.
Meanwhile, SoftBank is working on an AI system that modifies the tone of customer voices during interactions, aiming to ease tensions. The company plans to launch this service by fiscal year 2025. These developments address the growing issue of ‘kasu-hara,’ or customer harassment, in Japan, where verbal abuse and demands for excessive apologies have led to mental health issues and job resignations among workers in service industries.
Chip stocks took a sharp hit after ASML, a leading chip equipment maker, lowered its annual sales forecast due to weak demand for non-AI chips. This downturn raised concerns about the broader semiconductor market, even as AI-related chips remain in high demand. Nvidia, a major player in the AI chip sector, saw its stock drop 4.5%, erasing $158 billion in market value, while other key chipmakers like AMD, Intel, and Micron also saw declines.
ASML’s early results revealed a slowdown in bookings and delayed orders from logic chip manufacturers, as well as limited new capacity plans from memory chip makers. This caused US and Asian semiconductor stocks to slide, with the Philadelphia Semiconductor Index down nearly 5%. Despite growth in AI chips, the overall chip market remains under pressure, with many factories holding off on new equipment purchases as demand stabilises.
The chip industry had expanded rapidly during the pandemic, but now faces a period of slower recovery outside the AI segment. Adding to the uncertainty, US officials are considering restrictions on exporting AI chips to certain countries over national security concerns, further complicating the outlook for the sector.
Google is enhancing its Shopping tab with AI, building on its previous integration of generative AI into Search in 2023. The company announced it will use AI technology to help users find products that match their specific needs. The update includes a new, personalised feed of shoppable products, offering a scrollable, TikTok-inspired design.
When users search for a product, an AI-generated brief will provide personalised tips and considerations based on their query. For example, if someone searches for a “men’s winter jacket for Seattle,” the AI might recommend prioritising water resistance for the rainy climate and suggest insulation types suitable for the milder temperatures.
Google’s AI will recommend relevant products, offering brief descriptions to explain why each item is a suitable choice. Users can browse categories like “Synthetic insulated winter jackets for Seattle” and use filters to refine their search based on specific sizes or local availability.
The personalised shopping feed will showcase products and videos tailored to user preferences, featuring items like Chelsea boots alongside YouTube Shorts with shopping tips. Google is positioning itself to compete with TikTok, which has gained traction in e-commerce. These new features will roll out in the US in the coming weeks, as Google combines its Shopping Graph with advanced Gemini models to enhance the user experience.
Unily has introduced its new ‘Insight Center’, a platform designed to help large enterprises integrate and manage digital assistants and language models. The solution provides a central access point for multiple AI tools, streamlining their use across business functions like HR and customer service. It also ensures efficient governance and prioritises simplicity in its user experience.
At its annual event, Unite 24, Unily also announced the launch of ‘Unily Go’, a mobile app focused on improving engagement and communication for frontline workers. The app helps connect employees who don’t have access to desktop computers, offering secure messaging and personalised features to keep teams connected.
By partnering with industry leaders such as Microsoft and Workgrid, Unily ensures its platform offers a comprehensive and secure way for organisations to interact with the digital assistants of their choice. Unily Go, in particular, addresses the need for better communication tools for mobile workers in sectors like retail and manufacturing.
Both the Insight Center and Unily Go will become part of the Unily employee experience platform in 2025. The company plans to offer these features with white-labelling options so businesses can align the tools with their corporate branding.
Nvidia’s shares reached a record high on Monday, pushing the AI chipmaker closer to overtaking Apple as the most valuable company in the world. Closing at $138.07, Nvidia’s stock surged 2.4%, driven by investor optimism around demand for both current and future AI processors. The company’s market value now stands at $3.39 trillion, just shy of Apple’s $3.52 trillion.
The fierce competition among leading tech firms has propelled Nvidia to become Wall Street’s biggest success story in the AI race. In June, the company briefly held the title of the world’s most valuable firm before being overtaken by Microsoft. Analysts from TD Cowen highlighted how major AI players face constant pressure to invest, fearing the risk of falling behind in the fast-evolving sector.
Nvidia has been working to meet increasing demand, despite delays in its upcoming Blackwell chip production. The company confirmed that production was postponed until the fourth quarter, although customers remain eager to purchase the current generation of chips. TD Cowen maintained Nvidia as its ‘Top Pick’, with a $165 price target, citing the ongoing demand for its processors.
As Apple and Microsoft also recorded gains, Nvidia, Apple, and Microsoft now account for nearly a fifth of the S&P 500’s total weight. Taiwan Semiconductor, which manufactures Nvidia’s processors, is expected to report a 40% rise in profits later this week, further reflecting the soaring demand for AI technology. Nvidia’s revenue is projected to more than double to approximately $126 billion this year, supported by spending on AI data centres.
CS Disco, Inc. has officially launched its AI-driven Cecilia platform in the European Union and the United Kingdom. The Cecilia AI Platform helps legal professionals review large datasets faster, allowing for quicker identification and analysis of crucial documents. The platform offers tools like Cecilia Q&A, which answers fact-based questions from a user’s document set, streamlining the review process.
The company’s generative AI capabilities are designed to boost efficiency in legal work, with features such as single document Q&A and document summaries helping attorneys quickly navigate complex or lengthy documents. The platform also supports documents in multiple languages, offering significant time savings compared to traditional methods.
Early adopters in the United States have already reported success with Cecilia’s tools, praising their speed and accuracy. CS Disco is focusing on enabling legal teams to handle large volumes of data with greater precision, as it expands its services to the European market.
The Cecilia platform is expected to grow further, with additional AI features planned for release in the EU and UK by 2025. DISCO aims to continue its role as a leader in AI-enabled legal technology, improving outcomes for clients across different markets.
Adobe has launched its Firefly Video Model, an AI tool that generates video from text prompts, stepping into the growing competition in generative AI for film and television production. This move positions Adobe alongside rivals like OpenAI, ByteDance, and Meta Platforms, all of whom have recently released similar video tools.
Adobe, however, distinguishes itself by training its models on data it owns the rights to, ensuring the generated content can be legally used for commercial purposes. While a general release date is not confirmed, Adobe has begun offering access to those who signed up for the waiting list.
Although no customers have been announced for the video tool, Gatorade is using Adobe’s image generation model to create custom bottle designs, and Mattel has applied the technology in designing packaging for its Barbie dolls. Adobe has geared its video tools towards creators, making them user-friendly for everyday video production.
Ely Greenfield, Adobe’s chief technology officer for digital media, highlighted that the focus is on ensuring the AI understands key video production concepts like camera angles and motion, allowing it to seamlessly blend with conventional footage.
The AI Safety Institute is launching an £8.5 million funding scheme to support research on AI system safety, while the initiative will back studies on preventing unexpected failures in AI technologies and addressing challenges linked to their rapid deployment.
The Systemic Safety Grants Programme, run in partnership with the Engineering and Physical Sciences Research Council and Innovate UK, will initially fund around 20 projects. Each project can receive up to £200,000 to explore risks AI might present to society in the near future. Additional funding will follow as further phases are introduced.
Systemic AI safety focuses on the broader infrastructure supporting AI across sectors, including healthcare and energy. Ian Hogarth, chair of the institute, emphasised the importance of addressing risks in critical industries. He highlighted that diverse research teams will contribute to building essential knowledge about AI-related threats, such as deepfakes and system malfunctions.
Applications are open until 26 November, with successful projects to be announced by January 2025. Grants will be awarded the following month, supporting efforts to ensure AI systems remain safe, reliable, and trustworthy as their use expands across the economy.
Sebastien Bubeck, Microsoft’s vice president of GenAI research, is leaving the company to join OpenAI, the AI startup behind ChatGPT. Microsoft has not provided details on the role Bubeck will assume at OpenAI but has confirmed it will continue its relationship with him through its backing of the company.
While Bubeck did not respond to requests for confirmation, Microsoft stated that he is departing to further his work on artificial general intelligence (AGI). Despite his exit, the majority of his team working on Microsoft’s smaller Phi large language models (LLMs) will stay on to continue their work.
This follows a series of recent departures from OpenAI, including longtime chief technology officer Mira Murati. However, OpenAI CEO Sam Altman has denied that these exits are linked to any planned restructuring of the company.
Bubeck’s departure marks a significant shift in Microsoft’s AI research landscape but highlights ongoing collaboration with OpenAI, with whom it shares a deep investment in the future of AGI.
US officials are considering restricting the sale of advanced AI chips from Nvidia and other American firms to certain countries, focusing on the Persian Gulf region. These deliberations aim to limit exports based on national security concerns, Bloomberg News has reported, citing sources familiar with the discussions.
The idea has gained traction in recent weeks, although plans remain in early stages and may change. Neither the US Commerce Department nor Nvidia commented on the matter. Intel and AMD also did not immediately respond to inquiries from Reuters.
Recent regulatory updates from the Commerce Department could simplify the export process. Data centres in the Middle East may apply for Validated End User status, enabling them to obtain AI chips through a general authorisation, bypassing the need for individual export licences.
In 2023, the Biden administration expanded licensing rules to tighten AI chip exports to over 40 countries, including some Middle Eastern nations, amid concerns that exports might be diverted to China or used in ways conflicting with US security interests.
