Online education Archives | Digital Watch Observatory

UNESCO highlights Learning Cities on World Youth Skills Day

UNESCO has highlighted how cities across its Global Network of Learning Cities are helping young people develop the skills needed for employment, active citizenship and sustainable development to mark World Youth Skills Day.

Through lifelong learning ecosystems, local governments, schools, training centres, employers and community organisations are working together to equip young people with practical, digital, entrepreneurial and leadership skills that respond to changing labour markets and wider societal needs.

The initiative highlights examples from Learning Cities around the world.

In Dakar, Senegal, programmes focus on digital entrepreneurship and employability, while Quezon City in the Philippines offers vocational education and technical certification to improve employment opportunities. Nairobi, Kenya, supports young entrepreneurs through business training, and Bouaké, Côte d’Ivoire, demonstrates how community engagement can strengthen sustainable development.

UNESCO also emphasises that youth skills extend beyond employment. Learning Cities promote leadership, civic participation and community engagement, with examples from Colombia and Ireland illustrating how lifelong learning helps young people become active contributors to their communities.

UNESCO also highlights how lifelong learning can support sustainability and cultural preservation. Initiatives linking young people with local heritage, environmental conservation and sustainable development demonstrate how education can strengthen both community resilience and future opportunities.

Why does it matter?

UNESCO’s initiative reflects a growing recognition that preparing young people for the future requires more than technical or digital skills alone. Lifelong learning is increasingly viewed as essential for supporting employment, civic participation, adaptability and resilience in societies shaped by rapid technological change.

The examples from Learning Cities also show how local governments can play a central role in skills development by bringing together education providers, employers and communities. As AI and digital transformation reshape labour markets, place-based lifelong learning policies may become an increasingly important part of workforce and development strategies.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Three in four young Europeans have basic digital skills, Eurostat says

Nearly three out of four young people in the EU had at least basic digital skills in 2025, according to new Eurostat data released to mark World Youth Skills Day. However, the figures also reveal persistent disparities between Member States.

Denmark recorded the highest share of digitally skilled young people at 92.1%, followed by Czechia (91.7%) and Malta (91.5%). Bulgaria (52.8%) and Romania (53.3%) ranked lowest, remaining the only EU countries where fewer than six in ten young people possessed at least basic digital skills.

The data also show that young women outperformed young men across the EU. In 2025, 75.9% of women aged 16 to 24 had at least basic digital skills, compared with 73.3% of men.

Women recorded higher levels of digital skills in 22 EU member states, with the largest gaps in Cyprus, Slovenia and Austria. Men performed better in only five countries, with the widest differences in Malta and Romania.

Eurostat’s Digital Skills Indicator measures competencies across five areas: information and data literacy, communication and collaboration, digital content creation, safety, and problem solving. Individuals are classified as having at least basic digital skills if they demonstrate at least one relevant activity in each area.

Why does it matter?

Digital skills are increasingly essential for education, employment and participation in the digital economy. While the latest figures show that most young Europeans possess at least basic digital competencies, the wide differences between Member States suggest that access to digital education and training remains uneven across the EU.

Closing these gaps will be important for achieving the EU’s Digital Decade objectives, which depend on a digitally skilled workforce capable of supporting economic competitiveness, innovation and the wider adoption of emerging technologies such as AI.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Eurobarometer finds strong support for protecting children online

A new Eurobarometer survey released by the European Commission shows that Europeans are overwhelmingly concerned about the risks children face online, with cyberbullying, online grooming and harmful content ranking among their biggest worries.

The Flash Eurobarometer 584 survey, conducted between 19 and 24 June 2026 among 25,904 people across all 27 EU Member States, found that 71% of respondents were concerned about cyberbullying and online harassment. Online grooming and sexual exploitation worried 70%, while 69% cited exposure to harmful content such as violence, self-harm and extremism, as well as misuse of children’s personal data.

The survey also highlighted concerns about children’s online habits. Adolescents spend an average of 4.5 hours online on school days and 6.1 hours at weekends, while 14% reported spending more than 10 hours a day on screens.

The findings come as the European Commission prepares new child safety proposals. The Special Panel on Child Safety Online, which met between March and June 2026, will present its recommendations to Commission President Ursula von der Leyen on 13 July. The panel drew on expertise in health, neuroscience, psychology, child rights and digital literacy, with its recommendations expected to inform future EU action.

The European Commission plans to present policy proposals after the summer. The survey also found broader public concern about online risks, with 87% of respondents agreeing that disinformation, foreign interference and AI-generated content threaten democratic processes in the EU.

Why does it matter?

The survey provides strong public backing for stricter EU measures to protect children online. As policymakers consider stronger age assurance, safer platform design and enhanced protections for minors, the findings suggest there is broad public support for more robust regulation of digital services.

The results also reinforce the growing view that online safety is no longer only a technology issue but a public health and child protection challenge. Concerns about cyberbullying, harmful content and excessive screen time are increasingly shaping debates on platform accountability across Europe.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

UNESCO promotes inclusive digital transformation at WSIS Forum 2026

UNESCO used the WSIS Forum 2026 to promote a vision of digital transformation centred on inclusion, multilingualism, human rights and the public interest, arguing that emerging technologies should remain accessible, ethical and beneficial for everyone.

A central theme of UNESCO’s participation was multilingual digital inclusion. The organisation argued that people should be able to access digital services, create knowledge, preserve cultural heritage and participate online using their own languages and writing systems.

Together with ICANN, UNESCO launched a joint policy brief on Universal Acceptance, calling on governments, industry and the technical community to ensure that all domain names and email addresses work seamlessly across different languages and writing systems.

UNESCO also reaffirmed the importance of human rights-centred governance for AI and emerging technologies. Discussions focused on embedding ethics into digital transformation, strengthening international cooperation on AI governance and preparing for the transition to quantum-safe technologies through transparent, inclusive and rights-based policy approaches.

The organisation also highlighted the role of libraries and other trusted public institutions in narrowing the digital divide by expanding access to digital services, digital skills and reliable information.

Why does it matter?

UNESCO’s participation at WSIS Forum 2026 highlights a vision of digital transformation that extends beyond technological innovation to include cultural diversity, inclusion and human rights. Rather than treating AI, internet governance and emerging technologies as purely technical issues, the organisation argues they should be shaped by public-interest principles that ensure everyone can participate in the digital economy.

By linking multilingual internet access, ethical AI, quantum governance and trusted public institutions, UNESCO is promoting a comprehensive approach to digital governance that could influence future international cooperation as governments implement the outcomes of WSIS+20 and the Global Digital Compact.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Greece launches digital university examination system

The Greek Ministry of Digital Governance and Artificial Intelligence and the Aristotle University of Thessaloniki (AUTH) have launched a large-scale digital examination system to modernise university assessments and accelerate the digital transformation of higher education.

Backed by a €1.2 million investment, the project in Greece provides 2,730 tablets equipped with dedicated examination software, enabling students to complete university exams electronically.

The system has already been used by more than 8,000 students across 27 departments and 165 undergraduate courses, demonstrating the growing adoption of digital assessments. The tablets support multiple-choice questions, essay responses, mathematical calculations, diagrams and other discipline-specific examination formats.

According to the Ministry, the initiative reduces grading time, speeds up the publication of results, lowers administrative workloads for academic staff and cuts paper consumption across roughly 5,000 courses and more than 50,000 student examinations each year.

To protect academic integrity, the tablets operate exclusively on a dedicated wireless network that restricts access to authorised users and blocks external internet connections during examinations.

Officials described the initiative as part of Greece’s broader digital transformation strategy, aimed at improving higher education while equipping universities and students with modern digital tools.

Why does it matter?

The initiative illustrates how digital transformation is extending beyond public administration into higher education. By digitising examinations, universities can improve efficiency, reduce administrative burdens and provide faster feedback while maintaining secure assessment processes.

The project also highlights the growing role of digital infrastructure in education. As universities increasingly adopt digital tools for teaching, assessment and administration, secure and scalable systems will become an important part of modern higher education across Europe.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

UN leaders at WSIS Forum 2026 showcase coordinated push for inclusive and trusted digital transformation

WSIS+20 mandate puts cooperation at the centre

Leaders from across the United Nations system used the WSIS Forum 2026 to demonstrate how digital technologies and AI are already supporting sustainable development, while stressing that stronger cooperation will be essential to deliver on the renewed WSIS+20 mandate through 2035. The dialogue brought together heads and senior officials from more than a dozen UN agencies, highlighting a shared commitment to building inclusive, trusted, and people-centred digital transformation.

Opening the session, ITU Secretary-General Doreen Bogdan-Martin reminded participants that, despite two decades of progress, 2.2 billion people remain offline, underscoring the importance of continued cooperation across the UN system.

‘The past 20 years have proven that multistakeholder cooperation works,’ she said, describing the WSIS framework as a platform that continues to unite governments, civil society, academia, the private sector and international organisations around common digital goals.

She challenged the UN system to use technology not only to better serve member states but also to strengthen the organisation itself, arguing that digital transformation should support wider UN reform efforts.

Beyond connectivity: Trust, capacity and governance

A recurring theme throughout the first panel was that digital transformation extends far beyond expanding internet access.

Masahiko Metoki, Director General of the Universal Postal Union (UPU), argued that post offices remain essential digital access points, particularly in rural communities. While postal operators increasingly provide e-commerce, digital financial and government services, he noted that around 100,000 post offices worldwide still lack meaningful internet connectivity, limiting their ability to support local communities.

For WHO Director-General Dr Tedros Adhanom Ghebreyesus, digital inclusion is inseparable from public health.

‘The digital divide is a health divide,’ he warned, arguing that countries lacking connectivity, digital skills and governance risk seeing inequalities widen as healthcare becomes increasingly digital.

He highlighted WHO initiatives, including the Global Digital Health Certification Network, which now supports more than 80 countries representing over two billion people, alongside efforts to develop ethical and trustworthy AI for health.

The importance of trustworthy data was echoed by Celeste Saulo, Secretary-General of the World Meteorological Organization (WMO), who argued that AI systems are only as reliable as the data underpinning them.

Pointing to WMO’s WIS2 open data platform, now connecting more than 90 countries, Saulo said international cooperation on data sharing remains the foundation for trustworthy AI applications, particularly in weather forecasting and disaster resilience.

‘Weather data is a global public good,’ she said, adding that ‘trustworthy AI does not begin with algorithms but with open data.’

Making digital transformation meaningful

Several speakers argued that connectivity alone is no longer sufficient.

Pedro Manuel Moreno, Acting Secretary-General of UNCTAD, said the real question is whether digital technologies create economic opportunity.

‘The phone in your pocket can either entertain or employ,’ he observed, noting that many people in developing countries primarily use digital devices for social media rather than productive economic activities.

He pointed to UNCTAD’s eTrade for All initiative, which now includes 35 partner organisations, helping developing countries strengthen payments, logistics, legal frameworks and digital entrepreneurship.

Meanwhile, Michelle Gyles-McDonnough, Executive Director of UNITAR, introduced the concept of a growing ‘capacity divide’, arguing that countries increasingly need leadership, institutions and policy expertise, not just technology, to benefit from digital transformation.

UNITAR now reaches nearly 600,000 learners across 105 countries annually through executive education, AI governance training and digital capacity-building programmes.

Adding a social perspective, Magdalena Sepúlveda of the UN Research Institute for Social Development (UNRISD) argued that AI should ultimately be judged by its contribution to society rather than its technical capabilities.

‘Social justice cannot be an afterthought,’ she said, insisting that questions of who benefits, and who risks being left behind, must remain central to AI governance.

From strategy to implementation

The second panel shifted from high-level principles to practical implementation across the UN system.

UNESCO Assistant Director-General Mariya Gabriel highlighted the organisation’s work on AI governance and public-sector capacity-building, noting that more than 35,000 civil servants have completed UNESCO’s AI and Digital Transformation in Government programme.

UNICEF Chief Information Officer Kaan Cetinturk presented Ahead of the Storm, an AI-powered initiative that combines climate forecasts with vulnerability data to help governments better protect the 1.1 billion children exposed to climate hazards by enabling earlier humanitarian action.

Child protection also featured prominently in UNICRI’s presentation. Irakli Beridze, Head of the Centre for AI and Robotics, described the AI for Safer Children initiative, which has trained more than 3,500 law enforcement officers from 60 countries and contributed to rescuing over 100 children and arresting more than 250 offenders involved in online child exploitation.

Other agencies highlighted practical digital innovations already being deployed across the UN system.

The UN Joint Staff Pension Fund presented its digital identity solution, which enables more than 80,000 pensioners across 192 countries to verify their identities remotely, while UNICC showcased shared AI infrastructure designed to help UN agencies safely deploy AI applications in line with common governance standards.

UNOPS demonstrated shared procurement and grant management platforms used across multiple UN agencies, while UNDP outlined how digital transformation has been embedded across its new strategic plan as a cross-cutting accelerator for development.

A shared agenda for the next decade

Despite representing organisations with different mandates, speakers consistently converged around several common priorities.

Trustworthy AI, high-quality data, digital skills, human rights, and stronger institutional cooperation were repeatedly identified as prerequisites for responsible digital transformation. Capacity building emerged as equally important as connectivity, while many participants stressed that digital inclusion must ultimately be measured by improvements in people’s lives rather than technology deployment alone.

Closing the dialogue, Bogdan-Martin said trust had become the common thread linking all contributions, from health and climate to trade, education and public services.

‘The UN system succeeds when we work together,’ she said, describing the WSIS process as proof that coordinated multistakeholder cooperation remains one of the strongest foundations for advancing digital development worldwide.

Track all key moments from the WSIS Forum 2026 on our dedicated WSIS page.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Experts at WSIS Forum 2026 call for rethinking education in the AI era

AI is forcing educators to rethink not only how students learn but also what skills matter most in the digital age, speakers concluded during a WSIS Forum 2026 session on the future of education. Participants from academia, international organisations, aviation, and student communities agreed that while AI can enhance learning, it cannot replace the human qualities that underpin creativity, critical thinking, and meaningful knowledge creation.

Moderated by Hao Liu, the discussion explored how education systems should evolve as AI becomes increasingly integrated into classrooms and workplaces, drawing on both European and Chinese perspectives on learning.

Storytelling and apprenticeship remain at the heart of learning

Opening the discussion, Jovan Kurbalija, Executive Director of Diplo, argued that human learning has historically relied on two fundamental methods, which are apprenticeship, learning by observing others, and storytelling, through which people construct and communicate knowledge.

While AI has the potential to strengthen apprenticeship by supporting practical learning, he warned that it increasingly threatens storytelling. With tools such as ChatGPT and DeepSeek capable of producing polished essays in minutes, students may bypass the intellectual process of organising ideas, building arguments, and developing their own voice.

‘The question is not whether AI can write an essay,’ Kurbalija suggested. ‘The question is whether we still value the human process of creating one.’

Responding from a Chinese perspective, Hao Liu noted that storytelling has long played a central role in Chinese history as well, helping leaders inspire people and build shared visions. That motivational power, he argued, cannot simply be generated by AI.

Universities should focus on asking better questions

Hong Guan, from the School of Global Governance at Beijing Institute of Technology (BIT), presented a framework of five ‘meta-capabilities’ that universities should prioritise in the AI era: learning agility, execution capability, communication skills, leadership potential, and critical judgement.

Rather than competing with AI in delivering information, universities should concentrate on helping students evaluate information, solve complex problems, and make sound decisions.

‘AI shouldn’t replace education,’ she said. ‘AI should push us to make education better.’

Guan also described how BIT increasingly relies on oral examinations and project-based learning rather than traditional written exams, making it much harder for students to rely exclusively on AI-generated answers.

Students warn of growing dependence on AI

Some of the session’s strongest interventions came from students themselves.

A Stanford University student described classmates uploading entire textbooks into AI systems shortly before exams, achieving excellent grades while retaining little of what they had supposedly learned.

‘What’s the point of being in school if you’re just going to do this?’ she asked.

More fundamentally, she questioned how future scientific discoveries would emerge if students increasingly relied on AI-generated summaries instead of developing original understanding.

Another student highlighted a different concern, that AI often provides answers that appear convincing even when users lack sufficient background knowledge to evaluate them critically. Instead of accepting AI outputs at face value, students should first clarify what they do not understand and develop questions before turning to AI for assistance.

Several speakers agreed that prompting AI effectively has itself become an important communication skill, but stressed that good prompts cannot substitute for genuine understanding.

Critical thinking becomes more valuable as information becomes cheaper

Drawing on her experience leading digital innovation initiatives at UNIDO, Ana Paula argued that AI is changing the value of human skills rather than eliminating them.

As information becomes abundant and inexpensive through AI, the ability to evaluate competing sources, exercise judgement, and adapt continuously becomes increasingly valuable.

‘Critical thinking is coming at a premium because information is now cheap,’ she observed.

She also challenged the widespread assumption that adaptability is an innate personal characteristic, arguing instead that it can be deliberately developed through continuous learning.

From the aviation sector, former ICAO officials Catalin Radu and Nabil Naoumi echoed the importance of embracing AI while maintaining human oversight. Both described AI as an indispensable professional tool capable of improving productivity, drafting documents, and supporting complex operational decisions, but insisted that human vision, responsibility, and face-to-face collaboration remain irreplaceable.

Humanity’s strengths cannot be automated

Closing the discussion, speakers shifted from practical education reform towards broader philosophical questions about humanity’s role in an AI-driven world.

Maricela Muñoz argued that curiosity, compassion, creativity, and ingenuity remain uniquely human qualities that should anchor education and professional development. Technology, she said, should free people from routine work rather than diminish opportunities for reflection and innovation.

Kurbalija concluded by describing AI as ‘a mirror’ that reveals what makes people uniquely human. Drawing on philosophical and religious traditions from around the world, he argued that education should not aim to optimise students into machine-like efficiency but instead preserve the human capacity for imperfection, reflection, and independent thought.

Across the discussion, speakers reached broad agreement that AI will continue transforming education, but its success will ultimately depend on whether schools and universities place greater emphasis on critical thinking, storytelling, adaptability, and lifelong learning, skills that remain fundamentally human despite rapid advances in AI.

Track all key moments from the WSIS Forum 2026 on our dedicated WSIS page.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

WSIS Forum 2026 opens with calls to turn digital commitments into action

The WSIS Forum 2026 opened in Geneva with a high-level appeal for stronger international cooperation to ensure that AI and digital transformation benefit everyone, not just the countries leading the technology race. Leaders from governments, the UN, academia, and civil society argued that the next phase of the World Summit on the Information Society (WSIS) must focus on implementing long-standing commitments on connectivity, digital inclusion, and AI governance rather than creating new principles.

Moderated by ITU Secretary-General Doreen Bogdan-Martin, the opening plenary brought together UN General Assembly President Annalena Baerbock, Estonian President Alar Karis, Kazakhstan’s Deputy Prime Minister Zhaslan Madiyev, Nobel Peace Prize laureate Kailash Satyarthi, and AI Academy Asia CEO Bolor-Erdene Battsengel to discuss how leadership can shape a more inclusive digital future.

Multilateral cooperation remains essential

Opening the discussion, Annalena Baerbock warned that multilateralism is under increasing pressure, making the recently adopted WSIS+20 consensus resolution an important demonstration that countries can still work together on digital issues.

She argued that AI governance cannot be separated from broader development challenges, stressing that discussions about responsible AI have little meaning where people still lack reliable internet access or electricity.

‘We can have the best AI governance systems in the world, but they will not matter if millions remain disconnected,’ she suggested, pointing to Tanzania’s digital health initiatives, which have connected almost two million people with healthcare services through WSIS-supported projects.

Baerbock also called for stronger cross-regional partnerships and warned that digital inequality increasingly intersects with broader challenges relating to development, peace, and human rights.

Estonia outlines principles for trusted digital governance

President Alar Karis shared Estonia’s experience as one of the world’s most digitally advanced governments, presenting five principles for building trusted digital societies.

According to Karis, digital infrastructure should remain open, secure, and interoperable, while governments should embrace inclusive multistakeholder governance involving the private sector, civil society, academia, and technical communities. He also stressed that human rights must be protected online just as they are offline, digital development should include skills and literacy alongside connectivity, and global initiatives such as WSIS and the Global Digital Compact should reinforce rather than duplicate one another.

Karis also highlighted Estonia’s investments in AI education, noting that all upper secondary school teachers and students are now being introduced to AI tools and literacy as part of a nationwide programme.

Kazakhstan showcases rapid digital transformation

Kazakhstan’s Deputy Prime Minister Zhaslan Madiyev outlined his country’s digital transformation strategy, describing digital infrastructure as the foundation for economic growth.

More than 90% of Kazakhstan’s public services are now available online, he said, supported by a digital ecosystem that includes over 2,000 technology companies and dedicated digital leadership across government ministries.

Madiyev also highlighted recent legislative reforms, including a constitutional amendment protecting digital rights and personal data, alongside plans to build one gigawatt of AI computing capacity within the next three to five years.

He argued that AI should increasingly be viewed as basic infrastructure, comparable to electricity, water, and internet connectivity, rather than simply another emerging technology.

Compassion must become part of AI

The session’s strongest moral appeal came from Nobel Peace Prize laureate Kailash Satyarthi, who challenged participants to think beyond technical capabilities and focus instead on whom AI ultimately serves.

Satyarthi argued that technology is never neutral because it reflects the values of those who create it. He urged developers to embed compassion, justice, and human dignity directly into AI systems, particularly for the benefit of vulnerable children.

One of his most striking proposals was that AI engineers should spend time working with children living in poverty, conflict zones, or remote communities before designing new systems.

‘When they return to their laboratories,’ he suggested, ‘they will write different code.’

His proposal received immediate support from Bolor-Erdene Battsengel, who said she would gladly encourage her own engineers to participate.

AI skills become the new economic infrastructure

Battsengel argued that digital inclusion today depends as much on skills as on connectivity.

Drawing on AI Academy Asia’s work across Mongolia and Central Asia, she described how training around 1,000 teachers enabled those educators to introduce AI tools to approximately 50,000 children living in remote communities.

Rather than treating AI education as a standalone technical programme, she described it as an investment in future economic competitiveness.

‘We no longer simply train people to use AI,’ she explained. ‘We build economic opportunity.’

Kazakhstan similarly reported training around one million people in AI-related skills during the past year and announced plans to launch a dedicated AI University later in 2026.

From dialogue to delivery

Closing speakers from UNESCO, UNCTAD, and UNDP argued that the international community should now shift from discussing digital inclusion to implementing it.

UNESCO stressed that people, not technology, remain at the centre of the WSIS vision, while UNDP highlighted ongoing work supporting national AI strategies and public-sector capacity development across dozens of countries.

Meanwhile, UNCTAD warned that although the world is expected to invest around $800 billion in AI infrastructure this year, most of that investment remains concentrated in a small number of countries. Developing economies, speakers argued, risk arriving ‘after the rules have already been written’ unless international cooperation accelerates.

The session concluded with broad agreement that the next phase of WSIS should focus less on developing new declarations and more on delivering measurable progress in connectivity, AI skills, trusted digital infrastructure, and inclusive governance.

Twenty years after the original WSIS process began, participants agreed that the challenge is no longer defining a vision for an inclusive information society, but ensuring that vision becomes reality.

Track all key moments from the WSIS Forum 2026 on our dedicated WSIS page.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Australia’s National AI Centre lists Microsoft Copilot training sessions for workers

Australia’s National AI Centre has listed two in-person Microsoft Copilot training sessions in Queensland aimed at helping participants build practical workplace AI skills.

The first session, Intro to Copilot, is scheduled for 7 July from 10:00 to 11:00 at The Precinct in Fortitude Valley. It is designed as an introductory session covering Microsoft Copilot Chat features, strengths and practical workplace uses for people with personal or business accounts.

The second session, Microsoft Copilot Workshop, will be held later the same day from 17:30 to 19:00 at the same venue. It is intended for people who already have access to Copilot at work but use it infrequently or want to build confidence using the tool.

Both Microsoft Copilot training sessions cover the fundamentals of generative AI, Copilot access, interface features, differences between personal and business versions, chat management, prompting techniques, Pages, Agents and responsible AI use. Participants in the workshop are asked to bring a device for hands-on exercises.

The events are hosted by the Queensland Government, with early-bird tickets priced at AUD 25 and general admission at AUD 40. The National AI Centre notes that registration is handled through third-party websites and that it does not endorse or take responsibility for their content.

Why does it matter?

The training sessions reflect a broader shift from introducing generative AI to helping employees use it effectively in day-to-day work. As tools such as Microsoft Copilot become more widely available, organisations are increasingly investing in practical skills such as prompting, workflow integration and responsible AI use.

The initiative also highlights the growing importance of AI literacy as a workforce capability. Building confidence in using AI tools may help organisations improve productivity while encouraging safer and more informed adoption across different sectors.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

AI is reshaping work more through job transformation than job loss, WSIS panel hears

AI is changing the world of work in more complex ways than simply replacing workers, according to experts speaking at the WSIS Forum 2026. Panellists from the International Labour Organization (ILO) and the International Telecommunication Union (ITU) argued that while AI will automate some tasks, its broader impact will be felt through changing job quality, workplace surveillance, recruitment practices and skills requirements, making human-centred policies essential to ensure workers benefit from the digital transition.

The discussion highlighted that governments, employers and workers all have a role in shaping the future of work, with speakers calling for stronger labour protections, social dialogue and investment in digital skills to prevent AI from deepening existing inequalities.

AI is changing tasks and working conditions more than eliminating jobs

Sher Verick, Head of the Employment Strategies Unit in the Employment Policy Department of the ILO, challenged the widespread narrative that AI will trigger mass unemployment. Presenting findings from the ILO’s AI exposure index, he said around one in four workers worldwide are exposed to AI, yet only 3.3% of global employment falls into occupations that are highly vulnerable to automation.

‘The focus shouldn’t only be on job losses,’ Verick argued, explaining that AI is transforming how work is organised rather than simply eliminating occupations. Jobs involving a diverse range of tasks are more likely to change than disappear, while new roles are already emerging across AI supply chains, including data annotation and other support functions.

He stressed that the most significant impact may be on job quality rather than job numbers. Automated recruitment systems, algorithmic task allocation and AI-driven performance monitoring are already reshaping working conditions across sectors, while productivity gains could eventually create new employment opportunities through wider economic growth.

Algorithmic management raises new concerns for workers

Uma Rani Amara, Senior Economist at the Research Department of the ILO, argued that the conversation about AI should extend well beyond generative AI tools such as ChatGPT to include the algorithmic management systems increasingly used across workplaces.

Drawing on examples from manufacturing and healthcare, she explained that AI-powered surveillance tools, CCTV systems and digital performance dashboards are allowing employers to monitor workers more closely than ever before. While companies often present these technologies as efficiency tools, she warned that they can increase workplace stress, intensify workloads and reduce workers’ autonomy.

In hospitals, digital workflow management systems may improve patient scheduling and resource allocation, but they also place nurses and doctors under greater pressure by increasing workload intensity and extending on-call responsibilities. Even commonly used tools such as messaging applications can create new privacy risks when sensitive information is shared outside secure systems.

Rani also drew attention to what she described as AI’s ‘invisible workforce’, the millions of people, largely based in the Global South, who label data, moderate content, and perform other essential tasks that allow AI systems to function.

‘We should stop calling it AI and start calling it ‘human-in-the-loop intelligence’,’ she said, arguing that AI’s apparent autonomy obscures the human labour underpinning every stage of its development.

She called for stronger protections for these workers through measures such as fair labour standards, mandatory disclosure of AI supply chains and certification systems showing where training data originates and under what working conditions it was produced.

Governments must shape the future of work

Juan Chacaltana, Senior Employment Policies Specialist at ILO, argued that technological change should not be viewed as an inevitable force to which societies simply adapt.

‘The future of work should be shaped through policy,’ he said, presenting findings from an ILO review of 75 employment policy documents that found governments increasingly integrating digital technologies into employment services, labour market information systems and skills programmes.

However, he cautioned against viewing digital tools as a solution in themselves. While technologies can help modernise public employment services and support labour market formalisation, they cannot replace traditional drivers of economic development such as productivity growth, investment and strong institutions.

Chacaltana also warned that governments should avoid using digital tools primarily for surveillance or enforcement. Instead, introducing digital identity systems, AI-assisted public services and labour market technologies should involve workers, employers and other stakeholders through meaningful social dialogue.

The discussion also highlighted groups facing particular risks during the AI transition. Rani warned that young workers could lose the entry-level jobs that traditionally provide experience and career progression, while women risk a ‘double whammy’ of displacement from automation alongside discrimination embedded in biassed AI recruitment systems. Older workers and people in informal employment could also face new forms of exclusion or reduced autonomy as algorithmic systems increasingly influence workplace decisions.

Skills and cooperation are key to an inclusive AI transition

Praachi Kumar, Capacity Development Officer at ITU, said demand for AI-related training has grown rapidly, with interest in AI courses through ITU Academy tripling over the past five years.

The Academy now serves more than 115,000 ICT professionals, the majority from developing countries, while ITU’s Digital Transformation Centres initiative has reached around 700,000 people in underserved communities through digital skills programmes.

Kumar said lifelong learning must remain human-centred, combining technical knowledge with practical experience and peer learning. She also highlighted new multilingual AI governance courses developed in partnership with UNESCO to help address widening skills gaps.

Throughout the discussion, speakers agreed that preparing workers for AI requires far more than technical training. They called for coordinated action across labour, education and technology ministries, alongside stronger partnerships between governments, employers, trade unions and international organisations.

Closing the session, moderator Maria Prieto Berhouet said the debate had consistently returned to one central principle: AI should serve people, not the other way around. Rather than allowing technological change to dictate the future of work, participants argued that governments and social partners must actively shape AI’s role so it enhances productivity while protecting workers’ rights, dignity and opportunities.

Track all key moments from the WSIS Forum 2026 on our dedicated WSIS page.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!