A WSIS Forum 2026 session on digital citizenship examined how governments, regulators, international organisations, and technical communities can help people participate safely and meaningfully in digital society as AI becomes more widely used.
The discussion took place during the WSIS Forum 2026, held in Geneva from 6 to 10 July. The annual multistakeholder forum, co-organised by ITU, UNESCO, UNDP, and UNCTAD, brings together governments, international organisations, civil society, the private sector, academia, and technical communities to advance implementation of the WSIS Action Lines and support digital cooperation.
Opening the session, Alik Mikaelian, project specialist at UNDP Egypt, said digital citizenship can no longer be understood only as internet access. Although billions of people are now online, she argued that meaningful participation requires the ability to think critically, understand rights and responsibilities, navigate AI-enabled environments, and engage safely in digital society. She also linked digital citizenship to trusted institutions, resilient infrastructure, and cooperation among governments, the private sector, civil society, and technical communities.
Dr Hoda Baraka, advisor to Egypt’s Minister of ICT for Technology Talent Development and a Professor of Computer Engineering at Cairo University, presented Egypt’s approach to digital citizenship, describing a digitally empowered citizen as someone able to ‘access, understand, use, create, and benefit from digital technologies’ in a safe, ethical, productive, and inclusive way. She said Egypt’s Digital Egypt agenda combines infrastructure expansion, digital government services, digital literacy, skills programmes, online safety, and support for persons with disabilities.
Baraka said Egypt is working across different age groups and professional communities, including school pupils, university students, graduates, public servants, parents, educators, and persons with disabilities. She highlighted initiatives such as Digital Egypt Marvel Schools and the Digital Egypt Cubs Initiative, as well as programmes for advanced skills and public-sector readiness. She added that online safety is becoming increasingly important due to misinformation, deepfakes, privacy risks, and threats to personal data.
Dr Abeer Shakweer, speaking from UNDP Egypt’s perspective, said the focus should shift from simply combating misinformation to strengthening information integrity. She argued that citizens need critical thinking skills and the capacity to make informed decisions in AI-shaped information environments.
Shakweer described a three-pillar UNDP programme in Egypt. The first pillar addresses misinformation and disinformation through an assessment of the information ecosystem and a bilingual Arabic-English toolkit for youth and journalists. She said the toolkit had been used to train more than 120 young people and 25 journalism trainers. The second pillar explores how AI can be used both to spread and to counter false information, while the third embeds capacity development across public-facing digital programmes, including digital transformation, digital public infrastructure, and future intelligence.
Krisstina Rao focused on digital public infrastructure (DPI), describing it as shared, reusable infrastructure that supports services across government rather than separate systems developed by individual ministries or departments. She cited digital identity, payment systems, and consent-based data exchange as examples.
Rao said governments cannot build complex DPI systems alone and need early collaboration with stakeholders who can contribute expertise on inclusion, safety, accountability, and adoption. She warned that if countries continue maintaining both digital and analogue systems, because many people remain excluded, costs remain high, and the full value of DPI is reduced. She referred to examples, including Brazil’s PIX forum and Ethiopia’s early collaboration with UNHCR to connect digital identity systems with refugee registration.
Dr Chafic Chaya stressed that digital citizenship should not be separated from internet infrastructure. He said discussions often focus on individual behaviour, such as staying safe online or protecting data, but that meaningful participation also depends on resilient connectivity, reliable platforms, and secure environments. He added that this is particularly important in the Global South, where access may expand faster than resilience and capacity development.
Her Excellency Lara Khateeb brought a regulatory perspective, saying rules must remain flexible and adaptive because technology changes quickly. She said Jordan benchmarks international practices and uses public consultation to make regulations more workable. She described this as a form of ‘reverse engineering’, starting from available technologies and practical solutions before shaping rules around them.
Khateeb cited Jordan’s work on child online protection as an example, explaining that regulators consulted telecom operators about available technical solutions and international platforms about how those systems interact. She also emphasised data protection, coordination with cybersecurity agencies, and awareness campaigns tailored to different groups, including children, women, businesses, and SMEs.
Nicholas Field highlighted the role of young people in digital citizenship. Drawing on work with Omidyar Network and UNICEF, he said young people often want to engage and are ready to contribute, but are frequently treated as an afterthought in policymaking. He noted that they often help older family members use digital services and argued that governments should reach them through the channels they actually use, including influencers, YouTube, and podcasts.
Field also raised the issue of AI skills among teachers, saying educators cannot be expected to guide responsible AI use if they do not understand the technology themselves. He said institutions should not assume students will avoid AI tools, but should instead define clear parameters for responsible and acceptable use.
The session also discussed sandboxes as practical tools for testing digital systems before full deployment. Field described sandboxes as time-bound technical environments created for a specific learning purpose. He said they can help regulators, companies, and citizens build trust through safe experimentation. He cited the French identity sandbox, which contributed to work around interoperable digital identity, and the GovStack interoperability sandbox, which tests components such as ID, consent, registers, messaging, and workflow.
Shakweer later shifted the discussion from citizens to institutions, arguing that digital transformation requires public bodies to assess their own readiness and invest in capacity development. She said UNDP uses digital and AI readiness assessment tools to help organisations understand their current position and develop practical roadmaps. In Egypt, she said, such assessments had been applied with the Ministry of Justice and started with the National Telecommunication Regulatory Authority.
Returning to AI governance, Al-Khateeb said regulators should encourage responsible AI use rather than ban it. She criticised approaches that prohibit AI use outright, arguing that people should instead be taught to use the technology responsibly, including by checking sources and understanding risks. She also described how Jordan’s Telecommunications Regulatory Commission uses an internal AI system, not connected to the internet, to search regulations and decisions and support regulatory work.
Baraka closed the discussion by outlining Egypt’s responsible AI work. She said Egypt has an ethical charter, a governance framework, guidelines for developers and deployers, and procurement guidance for public institutions buying AI systems. However, she stressed that frameworks alone are not enough and that institutions need practical tools to apply them before and after deployment.
She also highlighted Egypt’s emerging AI Audit Lab, developed with support from UNDP, GSMA, GIZ, and WebSphere, as a way to help move from principles to implementation. The lab is intended to support Egyptian programmers, developers, and SMEs in testing and building responsible AI systems, including around fairness, accountability, transparency, openness, interoperability, and explainability.
Across the session, speakers agreed that digital citizenship in the AI era requires more than connectivity. It depends on critical thinking, trusted public institutions, secure infrastructure, inclusive DPI, flexible regulation, AI literacy, online safety, and practical tools that allow citizens and institutions to use digital technologies responsibly.
Track all key moments from the WSIS Forum 2026 on our dedicated WSIS page.
Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!
