Key Internet developments

CelcomDigi convergence project earns ZTE top 5G service honour

ZTE has won the Best Mobile/5G Service Innovation award at the 2025 Global Connectivity Awards for its work on Malaysia’s CelcomDigi dual-network convergence. The project integrates network assets across four regions and six operators, marking the largest deployment of its kind in the country.

The company introduced an intelligent, integrated, and connected management model built on big-data platforms for site deployment, optimisation, and value analysis. Eight smart tools support planning, commissioning, and operations, enabling end-to-end oversight of project delivery and performance.

Phase-one results show a 15 percent rise in coverage, 25 percent faster downloads, higher traffic, and a more than 60 percent reduction in complaints. ZTE also deployed AI-based energy-saving systems to reduce emissions and advance sustainability goals across the network.

The project incorporates talent-building measures by prioritising localisation and working with Malaysian universities. ZTE says this approach supports long-term sector resilience alongside near-term performance gains.

CAPACITY’s Global Connectivity Awards, held in Malaysia, evaluate innovation, execution, and industry impact. ZTE states that it will continue to develop new project management models and partner globally to build more efficient, intelligent, and sustainable communications networks.

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Old laws now target modern tracking technology

Class-action privacy litigation continues to grow in frequency, repurposing older laws to address modern data tracking technologies. Recent high-profile lawsuits have applied the California Invasion of Privacy Act and the Video Privacy Protection Act.

A unanimous jury verdict recently found Meta Platforms violated CIPA Section 632 (which is now under appeal) by eavesdropping on users’ confidential communications without consent. The court ruled that Meta intentionally used its SDK within a sexual health app, Flo, to intercept sensitive real-time user inputs.

That judgement suggests an electronic device under the statute need not be physical, with a user’s phone qualifying as the requisite device. The legal success in these cases highlights a significant, rising risk for all companies utilising tracking pixels and software development kits (SDKs).

Separately, the VPPA has found new power against tracking pixels in the case of Jancik v. WebMD concerning video-viewing data. The court held that a consumer need not pay for a video service but can subscribe by simply exchanging their email address for a newsletter.

Companies must ensure their privacy policies clearly disclose all such tracking conduct to obtain explicit, valid consent. The courts are taking real-time data interception seriously, noting intentionality may be implied when a firm fails to stem the flow of sensitive personally identifiable information.

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OpenAI accelerates enterprise AI growth after Gartner names it an emerging leader

The US tech firm, OpenAI, gained fresh momentum after being named an Emerging Leader in Generative AI by Gartner. The assessment highlights strong industry confidence in OpenAI’s ability to support companies that want reliable and scalable AI systems.

Enterprise clients have increasingly adopted the company’s tools after significant investment in privacy controls, data governance frameworks and evaluation methods that help organisations deploy AI safely.

More than one million companies now use OpenAI’s technology, driven by workers who request ChatGPT as part of their daily tasks.

Over eight hundred million weekly users arrive already familiar with the tool, which shortens pilot phases and improves returns, rather than slowing transformation with lengthy onboarding. ChatGPT Enterprise has experienced sharp expansion, recording ninefold growth in seats over the past year.

OpenAI views generative AI as a new layer of enterprise infrastructure rather than a peripheral experiment. The next generation of systems is expected to be more collaborative and closely integrated with corporate operations, supporting new ways of working across multiple sectors.

The company aims to help organisations convert AI strategies into measurable results, rather than abstract ambitions.

Executives described the recognition as encouraging, although they stressed that broader progress still lies ahead. OpenAI plans to continue strengthening its enterprise platform, enabling businesses to integrate AI responsibly and at scale.

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SAP unveils new models and tools shaping enterprise AI

The German multinational software company, SAP, used its TechEd event in Berlin to reveal a significant expansion of its Business AI portfolio, signalling a decisive shift toward an AI-native future across its suite.

The company expects to deliver 400 AI use cases by the end of 2025, building on more than 300 already in place.

It also argues that its early use cases already generate substantial returns, offering meaningful value for firms seeking operational gains instead of incremental upgrades.

A firm that places AI-native architecture at the centre of its strategy. SAP HANA Cloud now supports richer model grounding through multi-model engines, long-term agentic memory, and automated knowledge graph creation.

SAP aims to integrate these tools with SAP Business Data Cloud and Snowflake through zero-copy data sharing next year.

The introduction of SAP-RPT-1, a new relational foundation model designed for structured enterprise data rather than general language tasks, is presented as a significant step toward improving prediction accuracy across finance, supply chains, and customer analytics.

SAP also seeks to empower developers through a mix of low-code and pro-code tools, allowing companies to design and orchestrate their own Joule Agents.

Agent governance is strengthened through the LeanIX agent hub. At the same time, new interoperability efforts based on the agent-to-agent protocol are expected to enable SAP systems to work more smoothly with models and agents from major partners, including AWS, Google, Microsoft, and ServiceNow.

Improvements in ABAP development, including the introduction of SAP-ABAP-1 and a new Visual Studio Code extension, aim to support developers who prefer modern, AI-enabled workflows over older, siloed environments.

Physical AI also takes a prominent role. SAP demonstrated how Joule Agents already operate inside autonomous robots for tasks linked to logistics, field services, and asset performance.

Plans extend from embodied AI to quantum-ready business algorithms designed to enhance complex decision-making without forcing companies to re-platform.

SAP frames the overall strategy as a means to support Europe’s digital sovereignty, which is strengthened through expanded infrastructure in Germany and cooperation with Deutsche Telekom under the Industrial AI Cloud project.

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New strategy targets Africa’s connectivity gap

Africa’s latest digital summit in Cotonou presented a growing concern. Coverage has expanded across West and Central Africa, yet adoption remains stubbornly low. Nearly two-thirds of Africans remain offline, despite most already living in areas with mobile networks.

Senior figures at the World Bank argued that the continent now faces an inclusion challenge rather than an infrastructure gap, as many households weigh daily necessities against the cost of connectivity.

Affordability has become the dominant barrier. Mobile Internet often consumes more than twice the global threshold for acceptable pricing, while fixed broadband can account for a striking share of monthly income. Devices remain expensive, and digital literacy is far from widespread.

Women, in particular, lag, and many rural communities lack the necessary skills to utilise essential digital services. Concerns also extend to businesses that struggle to train staff for digital tools and emerging AI solutions.

Policymakers now argue for a shift in strategy. The World Bank intends to prioritise digital public goods such as digital identification, electronic payments and interoperable platforms, believing that valuable services will encourage people to go online.

Governments hope that a stronger ecosystem will make online health, connected agriculture and digital learning more accessible and therefore more valuable.

Benin used the summit to highlight its advances in online administration and training programmes. Regional leaders also called for the creation of an African Single Digital Market that would lower access costs, encourage cross-border investment and harmonise regulations.

Officials insisted that a unified approach could accelerate development and equip African workers with the skills required for the digital jobs expected to expand by the end of the decade.

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India’s data protection rules finally take effect

India has activated the Digital Personal Data Protection Act 2023 after extended delays. Final regulations notified in November operationalise a long-awaited national privacy framework. The Act, passed in August 2023, now gains a fully operational compliance structure.

Implementation of the rules is staggered so organisations can adjust governance, systems and contracts. Some provisions, including the creation of a Data Protection Board, take effect immediately. Obligations on consent notices, breach reporting and children’s data begin after 12 or 18 months.

India introduces regulated consent managers acting as a single interface between users and data fiduciaries. Managers must register with the Board and follow strict operational standards. Parents will use digital locker-based verification when authorising the processing of children’s information online.

Global technology, finance and health providers now face major upgrades to internal privacy programmes. Lawyers expect major work mapping data flows, refining consent journeys and tightening security practices.

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IBM advances quantum computing understanding with new project

IBM has introduced two new quantum processors, named ‘Nighthawk’ and ‘Loon’, aimed at major leaps in quantum computing. The Nighthawk chip features 120 qubits and 218 tunable couplers, enabling circuits with approximately 30% greater complexity than previous models.

The Loon processor is designed as a testbed for fault-tolerant quantum computing, implementing key hardware components, including six-way qubit connectivity and long-range couplers. These advances mark a strategic shift by IBM to scale quantum systems beyond experimental prototypes.

IBM has also upgraded its fabrication process by shifting to 300 mm wafers at its Albany NanoTech facility, which has doubled development speed and boosted physical chip complexity tenfold.

Looking ahead, IBM projects the initial delivery of Nighthawk by the end of 2025 and aims to achieve verified quantum advantage by the end of 2026, with fully fault-tolerant quantum systems targeted by 2029.

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Disney+ subscribers protest AI content plans

Disney faces intense criticism after CEO Bob Iger announced plans to allow AI-generated content on Disney+. The streaming service, known for its iconic hand-drawn animation, now risks alienating artists and fans who value traditional craftsmanship.

Iger said AI would offer Disney+ users more interactive experiences, including the creation and sharing of short-form content. The company plans to expand gaming on Disney+ by continuing its collaborations with Fortnite, as well as featuring characters from Star Wars and The Simpsons.

Artists and animators reacted sharply, warning that AI could lead to job losses and a flood of low-quality material. Social media users called for a boycott, emphasising that generative AI undermines the legacy of Disney’s animation and may drive subscribers away.

The backlash reflects broader industry concerns, as other studios, such as Illumination and DreamWorks, have also rejected the use of generative AI. Creators like Dana Terrace of The Owl House urged fans to support human artistry, backing the push to defend traditional animation from AI-generated content.

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New funding round by Meta strengthens local STEAM education

Meta is inviting applications for its 2026 Data Centre Community Action Grants, which support schools, nonprofits and local groups in regions that host the company’s data centres.

The programme has been a core part of Meta’s community investment strategy since 2011, and the latest round expands support to seven additional areas linked to new facilities. The company views the grants as a means of strengthening long-term community vitality, rather than focusing solely on infrastructure growth.

Funding is aimed at projects that use technology for public benefit and improve opportunities in science, technology, engineering, arts and mathematics. More than $ 74 million has been awarded to communities worldwide, with $ 24 million distributed through the grant programme alone.

Recipients can reapply each year, which enables organisations to sustain programmes and increase their impact over time.

Several regions have already demonstrated how the funding can reshape local learning opportunities. Northern Illinois University used grants to expand engineering camps for younger students and to open a STEAM studio that supports after-school programmes and workforce development.

In New Mexico, a middle school used funding to build a STEM centre with advanced tools such as drones, coding kits and 3D printing equipment. In Texas, an enrichment organisation created a digital media and STEM camp for at-risk youth, offering skills that can encourage empowerment instead of disengagement.

Meta presents the programme as part of a broader pledge to deepen education and community involvement around emerging technologies.

The company argues that long-term support for digital learning will strengthen local resilience and create opportunities for young people who want to pursue future careers in technology.

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Irish regulator opens DSA probe into X

Ireland’s media watchdog has opened a formal investigation into X under the EU’s Digital Services Act. Regulators will assess appeal rights and internal complaint handling after reports of inaccessible processes for users.

Irish officials will examine whether users can challenge refusals to remove reported content and receive clear outcomes. Potential penalties reach up to 6% of global turnover for confirmed breaches.

The case stems from ongoing supervision, a user complaint, and information from HateAid, marking the first such probe by Ireland. Wider EU scrutiny continues across huge platforms.

Other services, including Meta and TikTok, have faced DSA actions, underscoring tighter enforcement across the bloc. Remedial measures and transparency improvements could follow if non-compliance is found.

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