Digital identities

Waterstones open to selling AI-generated books, but only with clear labelling

Waterstones CEO James Daunt has stated that the company is willing to stock books created using AI, provided the works are transparently labelled, and there is genuine customer demand.

In an interview on the BBC’s Big Boss podcast, Daunt stressed that Waterstones currently avoids placing AI-generated books on shelves and that his instinct as a bookseller is to ‘recoil’ from such titles. However, he emphasised that the decision ultimately rests with readers.

Daunt described the wider surge in AI-generated content as largely unsuitable for bookshops, saying most such works are not of a type Waterstones would typically sell. The publishing industry continues to debate the implications of generative AI, particularly around threats to authors’ livelihoods and the use of copyrighted works to train large language models.

A recent University of Cambridge survey found that more than half of published authors fear being replaced by AI, and two-thirds believe their writing has been used without permission to train models.

Despite these concerns, some writers are adopting AI tools for research or editing, while AI-generated novels and full-length works are beginning to emerge.

Daunt noted that Waterstones would consider carrying such titles if readers show interest, while making clear that the chain would always label AI-authored works to avoid misleading consumers. He added that readers tend to value the human connection with authors, suggesting that AI books are unlikely to be prominently featured in stores.

Daunt has led Waterstones since 2011, reshaping the chain by decentralising decision-making and removing the longstanding practice of publishers paying for prominent in-store placement. He also currently heads Barnes & Noble in the United States.

With both chains now profitable, Daunt acknowledged that a future share flotation is increasingly likely. However, no decision has been taken on whether London or New York would host any potential IPO.

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UAE launches scholarship to develop future AI leaders

The UAE unveiled a scholarship programme to nurture future leaders in AI at MBZUAI. The initiative, guided by Sheikh Tahnoon bin Zayed, targets outstanding undergraduates beginning in the 2025 academic year.

Approximately 350 students will be supported over six years following a rigorous selection process. Applicants will be assessed for mathematical strength, leadership potential and entrepreneurial drive in line with national technological ambitions.

Scholars will gain financial backing alongside opportunities to represent the UAE internationally and develop innovative ventures. Senior officials said the programme strengthens the nation’s aim to build a world-class cohort of AI specialists.

MBZUAI highlighted its interdisciplinary approach that blends technical study with ethics, leadership and business education. Students will have access to advanced facilities, industry placements, and mentorships designed to prepare them for global technology roles.

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Pope urges guidance for youth in an AI-shaped world

Pope Leo XIV urged global institutions to guide younger generations as they navigate the expanding influence of AI. He warned that rapid access to information cannot replace the deeper search for meaning and purpose.

Previously, the Pope had warned students not to rely solely on AI for educational support. He encouraged educators and leaders to help young people develop discernment and confidence when encountering digital systems.

Additionally, he called for coordinated action across politics, business, academia and faith communities to steer technological progress toward the common good. He argued that AI development should not be treated as an inevitable pathway shaped by narrow interests.

He noted that AI reshapes human relationships and cognition, raising concerns about its effects on freedom, creativity and contemplation. He insisted that safeguarding human dignity is essential to managing AI’s wide-ranging consequences.

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Ireland and Australia deepen cooperation on online safety

Ireland’s online safety regulator has agreed a new partnership with Australia’s eSafety Commissioner to strengthen global approaches to digital harm. The Memorandum of Understanding (MoU) reinforces shared ambitions to improve online protection for children and adults.

The Irish and Australian plan to exchange data, expertise and methodological insights to advance safer digital platforms. Officials describe the arrangement as a way to enhance oversight of systems used to minimise harmful content and promote responsible design.

Leaders from both organisations emphasised the need for accountability across the tech sector. Their comments highlighted efforts to ensure that platforms embed user protection into their product architecture, rather than relying solely on reactive enforcement.

The MoU also opens avenues for collaborative policy development and joint work on education programs. Officials expect a deeper alignment around age assurance technologies and emerging regulatory challenges as online risks continue to evolve.

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Google drives health innovation through new EU AI initiative

At the European Health Summit in Brussels, Google presented new research suggesting that AI could help Europe overcome rising healthcare pressures.

The report, prepared by Implement Consulting Group for Google, argues that scientific productivity is improving again, rather than continuing a long period of stagnation. Early results already show shorter waiting times in emergency departments, offering practitioners more space to focus on patient needs.

Momentum at the Summit increased as Google announced new support for AI adoption in frontline care.

Five million dollars from Google.org will fund Bayes Impact to launch an EU-wide initiative known as ‘Impulse Healthcare’. The programme will allow nurses, doctors and administrators to design and test their own AI tools through an open-source platform.

By placing development in the hands of practitioners, the project aims to expand ideas that help staff reclaim valuable time during periods of growing demand.

Successful tools developed at a local level will be scaled across the EU, providing a path to more efficient workflows and enhanced patient care.

Google views these efforts as part of a broader push to rebuild capacity in Europe’s health systems.

AI-assisted solutions may reduce administrative burdens, support strained workforces and guide decisions through faster, data-driven insights, strengthening everyday clinical practice.

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Russia blocks Snapchat and FaceTime access

Russia’s state communications watchdog has intensified its campaign against major foreign platforms by blocking Snapchat and restricting FaceTime calls.

The move follows earlier reports of disrupted Apple services inside the country, while users could still connect through VPNs instead of relying on direct access. Roskomnadzor accused Snapchat of enabling criminal activity and repeated earlier claims targeting Apple’s service.

A decision that marks the authorities’ first formal confirmation of limits on both platforms. It arrives as pressure increases on WhatsApp, which remains Russia’s most popular messenger, with officials warning that a whole block is possible.

Meta is accused of failing to meet data-localisation rules and of what the authorities describe as repeated violations linked to terrorism and fraud.

Digital rights groups argue that technical restrictions are designed to push citizens toward Max, a government-backed messenger that activists say grants officials sweeping access to private conversations, rather than protecting user privacy.

These measures coincide with wider crackdowns, including the recent blocking of the Roblox gaming platform over allegations of extremist content and harmful influence on children.

The tightening of controls reflects a broader effort to regulate online communication as Russia seeks stronger oversight of digital platforms. The latest blocks add further uncertainty for millions of users who depend on familiar services instead of switching to state-supported alternatives.

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Google launches Workspace Studio for AI-powered automation

Google has made Workspace Studio generally available, allowing employees to design, manage, and share AI agents directly within Workspace. Powered by Gemini 3, these agents automate tasks ranging from simple routines to complex business workflows, all without coding.

The platform aims to save time on repetitive work, freeing employees to focus on higher-value activities.

Agents can understand context, reason through problems, and integrate with core Workspace apps such as Gmail, Drive, and Chat, as well as enterprise platforms like Asana, Jira, Mailchimp, and Salesforce.

Early adopters, including cleaning solutions leader Kärcher, have utilised Workspace Studio to streamline workflows, reducing planning time by up to 90% and consolidating multiple tasks into a single minute.

Workspace Studio allows users to build agents using templates or natural language prompts, making automation accessible to non-specialists. Agents can manage status reports, reminders, email triage, and critical tasks, such as legal notices or travel requests.

Teams can also easily share agents, ensuring collaboration and consistency across workflows.

The rollout to business customers will continue over the coming weeks. Users can start creating agents immediately, explore templates, use prompts for automations, and join the Gemini Alpha program to test early features and controls.

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Campaigning in the age of generative AI

Generative AI is rapidly altering the political campaign landscape, argues the ORF article, which outlines how election teams worldwide are adopting AI tools for persuasion, outreach and content creation.

Campaigns can now generate customised messages for different voter groups, produce multilingual content at scale, and automate much of the traditional grunt work of campaigning.

On one hand, proponents say the technology makes campaigning more efficient and accessible, particularly in multilingual or resource-constrained settings. But the ease and speed with which content can be generated also lowers the barrier for misuse: AI-driven deepfakes, synthetic voices and disinformation campaigns can be deployed to mislead voters or distort public discourse.

Recent research supports these worries. For example, a large-scale study published in Science and Nature demonstrated that AI chatbots can influence voter opinions, swaying a non-trivial share of undecided voters toward a target candidate simply by presenting persuasive content.

Meanwhile, independent analyses show that during the 2024 US election campaign, a noticeable fraction of content on social media was AI-generated, sometimes used to spread misleading narratives or exaggerate support for certain candidates.

For democracy and governance, the shift poses thorny challenges. AI-driven campaigns risk eroding public trust, exacerbating polarisation and undermining electoral legitimacy. Regulators and policymakers now face pressure to devise new safeguards, such as transparency requirements around AI usage in political advertising, stronger fact-checking, and clearer accountability for misuse.

The ORF article argues these debates should start now, before AI becomes so entrenched that rollback is impossible.

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Japanese high-schooler suspected of hacking net-cafe chain using AI

Authorities in Tokyo have issued an arrest warrant for a 17-year-old boy from Osaka on suspicion of orchestrating a large-scale cyberattack using artificial intelligence. The alleged target was the operator of the Kaikatsu Club internet-café chain (along with related fitness-gym business), which may have exposed the personal data of about 7.3 million customers.

According to investigators, the suspect used a computer programme, reportedly built with help from an AI chatbot, to send unauthorised commands around 7.24 million times to the company’s servers in order to extract membership information. The teenager was previously arrested in November in connection with a separate fraud case involving credit-card misuse.

Police have charged him under Japan’s law against unauthorised computer access and for obstructing business, though so far no evidence has emerged of misuse (for example, resale or public leaks) of the stolen data.

In his statement to investigators, the suspect reportedly said he carried out the hack simply because he found it fun to probe system vulnerabilities.

This case is the latest in a growing pattern of so-called AI-enabled cyber crimes in Japan, from fraudulent subscription schemes to ransomware generation. Experts warn that generative AI is lowering the barrier to entry for complex attacks, enabling individuals with limited technical training to carry out large-scale hacking or fraud.

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SAP elevates customer support with proactive AI systems

AI has pushed customer support into a new era, where anticipation replaces reaction. SAP has built a proactive model that predicts issues, prevents failures and keeps critical systems running smoothly instead of relying on queues and manual intervention.

Major sales events, such as Cyber Week and Singles Day, demonstrated the impact of this shift, with uninterrupted service and significant growth in transaction volumes and order numbers.

Self-service now resolves most issues before they reach an engineer, as structured knowledge supports AI agents that respond instantly with a confidence level that matches human performance.

Tools such as the Auto Response Agent and Incident Solution Matching enable customers to retrieve solutions without having to search through lengthy documentation.

SAP has also prepared organisations scaling AI by offering support systems tailored for early deployment.

Engineers have benefited from AI as much as customers. Routine tasks are handled automatically, allowing experts to focus on problems that demand insight instead of administration.

Language optimisation, routing suggestions, and automatic error categorisation support faster and more accurate resolutions. SAP validates every AI tool internally before release, which it views as a safeguard for responsible adoption.

The company maintains that AI will augment staff rather than replace them. Creative and analytical work becomes increasingly important as automation handles repetitive tasks, and new roles emerge in areas such as AI training and data stewardship.

SAP argues that progress relies on a balanced relationship between human judgement and machine intelligence, strengthened by partnerships that turn enterprise data into measurable outcomes.

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