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US adopts ‘click to cancel’ rule for easier subscription management

The United States Federal Trade Commission (FTC) has introduced a new ‘click to cancel‘ rule, designed to simplify the process of ending subscriptions. The rule mandates that businesses must make it just as easy for consumers to cancel a subscription as it is to sign up for one, and requires customer consent before renewing subscriptions or converting free trials into paid services.

Under the new regulations, businesses will no longer be allowed to force customers to navigate chatbots or agents to cancel subscriptions initiated via an app or website. The rule will take effect in about six months and aims to save consumers time and money by eliminating unnecessary hurdles. For subscriptions made in person, companies must provide an option to cancel by phone or online.

The FTC has previously sued Amazon and Adobe for making it difficult for consumers to cancel subscriptions. Amazon was accused of using misleading website designs to push people into automatic Prime renewals, while Adobe allegedly imposed hidden fees and unclear cancellation terms. Both companies have rejected the claims.

Similar measures have also been adopted in the United Kingdom. The Digital Markets, Competition and Consumers Act 2024 ensures that businesses must give clear information to customers before they enter into subscription agreements, and make it easier for them to cancel or end contracts.

Kenya strengthens ICT sector through new regulatory framework and ICT Authority Bill 2024

The Kenya Communications Authority (CA) has mandated that all dealers of ICT equipment, including manufacturers, vendors, importers, and service providers, undergo a type approval process before connecting devices to the Public Switched Telecommunication Network (PSTN).

That requirement applies to a wide range of devices, such as smartphones, routers, modems, tablets, vehicle trackers, and other networking equipment, thus ensuring that these products meet national and internationally recognised standards. The directive aims to safeguard consumer health, uphold public interest, secure telecommunications networks within the country and enforce compliance through legal penalties.

Specifically, non-compliance can lead to fines reaching up to Ksh5 million ($38,759) and prison sentences of up to three years for serious infractions, while lesser offences carry penalties of up to Ksh250,000 ($1,937). Furthermore, the CA’s regulations address cybercrime by equipping authorities with the means to detect, prevent, investigate, and prosecute computer-related offences, thereby contributing to a safer digital environment in Kenya.

Additionally, to boost revenue, the Kenyan government plans to block devices imported without proper tax documentation from network activation, specifically targeting phones and other ICT equipment lacking tax records. That move strengthens regulatory control over ICT imports, promoting fair taxation and compliance with local laws.

Moreover, the proposed ICT Authority Bill 2024, introduced in May, will require ICT operators to secure operational licenses, further enhancing the quality, security, and efficiency of ICT services in Kenya. Ultimately, the bill aims to support Kenya’s digital economy and ensure that ICT infrastructure aligns with national development goals.

Panama introduces digital ID and wallet for permanent residents

Panama is embarking on a transformative journey in its digital landscape by establishing Decree 43, which introduces a digital ID for Panamanians and permanent residents to facilitate secure online access to government and private services. The innovative digital ID replicates the information from existing physical identity documents issued by the Electoral Tribunal and provides a modern alternative for verifying identity in digital environments.

Notably, the digital ID will be optional, allowing individuals to choose whether to adopt it, and it will not replace traditional physical identity documents. Furthermore, it will carry the same legal validity as its physical counterpart, ensuring acceptance by all public entities and private companies offering online services.

In addition to the digital ID, the decree also introduces a digital wallet designed to securely store personal documents, such as digital ID, medical history, and resumes. The wallet will be accessible through a mobile application equipped with advanced security measures, including facial and biometric recognition, to protect sensitive information.

The implementation of these initiatives in Panama is set for 10 October 2024, thereby highlighting the government’s commitment to balancing innovation with the rights and preferences of its citizens. Moreover, the digital wallet will allow users to store essential items conveniently in one accessible location.

Why does this matter?

The government aims to enhance the security and convenience of accessing services by providing a streamlined method for managing personal documents. The initiative marks a pivotal moment in Panama’s modernisation of identification processes. By embracing digital solutions, the government promotes a more efficient and user-friendly digital ecosystem for its citizens and sets a precedent for future advancements in digital identity management.

Cyprus and Khazna to forge strategic digital partnership

Cyprus and Khazna have entered into a significant partnership through a Memorandum of Understanding (MoU) signed by the Deputy Ministry of Research, Innovation, and Digital Policy. That agreement aims to enhance Cyprus’s digital infrastructure by focusing on joint data centre projects, thereby positioning Cyprus as a key player in the global digital landscape.

Recognising Cyprus’s geographical advantage as a natural data gateway connecting Europe, Asia, and Africa, the collaboration seeks to attract businesses that require reliable, scalable, and secure data platforms. Furthermore, with a robust network of submarine fibre-optic cables and satellite teleports already in place, additional investments are planned to strengthen this infrastructure and meet the growing demands for digital connectivity.

In addition, the partnership aims to integrate advanced technologies such as AI, smart mobility, and space solutions, driving the evolution of Cyprus into a regional tech and innovation hub while fostering a vibrant digital economy for both citizens and businesses. Moreover, the commitment to creating new business and economic opportunities is expected to benefit society and future generations.

By leveraging Khazna’s expertise in hyperscale digital infrastructure, this collaboration will further enhance Cyprus’s position as a growing technology hub in the region. Ultimately, this partnership signifies a strategic commitment to digital transformation and reflects a shared vision of a digitally advanced Cyprus poised for future innovation and growth.

Telecom leaders urge policy reforms for India’s digital future

Telecom leaders emphasised the urgent need for policy reforms to secure India’s digital future at the India Mobile Congress. They highlighted critical issues such as data localisation, AI adoption, and the expansion of satellite services, thereby calling for immediate action to address these challenges.

Specifically, the chairman of Reliance Jio urged the government to expedite updates to the data centre policy to ensure that essential data remains within India. Moreover, he advocated for incentives for local companies to establish AI and machine learning data centres.

In addition to these points, the transformative potential of AI across sectors like manufacturing, agriculture, healthcare, and education was recognised, with leaders stressing the importance of rapid adoption to drive productivity and innovation. Furthermore, the chairman of Bharti Airtel underscored the necessity of expanding satellite services to bridge the digital divide, particularly in remote areas. He called for funding through the Universal Services Obligation Fund (USOF) to support this expansion.

In light of these discussions, the leaders also addressed the need for direct spectrum allocation methods for satellite broadband services under the new Indian telecom law, enhancing connectivity for urban and rural consumers.

Additionally, they emphasised the importance of securing investments to strengthen the industry’s competitiveness. For instance, the chairman of Vodafone Idea noted the company’s recent ₹18,000 crore fundraising aimed at enhancing service offerings through substantial agreements with network suppliers.

Lastly, the growing relevance of combating digital threats such as spam, fraud, and phishing scams was underscored. In this context, they advocated for collaboration with the government and regulatory bodies to implement innovative solutions and promote public awareness campaigns. These campaigns would educate users on identifying and avoiding scams, ultimately fostering a safer digital environment.

Unily launches Insight Center to streamline AI integration

Unily has introduced its new ‘Insight Center’, a platform designed to help large enterprises integrate and manage digital assistants and language models. The solution provides a central access point for multiple AI tools, streamlining their use across business functions like HR and customer service. It also ensures efficient governance and prioritises simplicity in its user experience.

At its annual event, Unite 24, Unily also announced the launch of ‘Unily Go’, a mobile app focused on improving engagement and communication for frontline workers. The app helps connect employees who don’t have access to desktop computers, offering secure messaging and personalised features to keep teams connected.

By partnering with industry leaders such as Microsoft and Workgrid, Unily ensures its platform offers a comprehensive and secure way for organisations to interact with the digital assistants of their choice. Unily Go, in particular, addresses the need for better communication tools for mobile workers in sectors like retail and manufacturing.

Both the Insight Center and Unily Go will become part of the Unily employee experience platform in 2025. The company plans to offer these features with white-labelling options so businesses can align the tools with their corporate branding.

Orro launches critical infrastructure division in Australia and New Zealand

Orro is enhancing its operational technology (OT) capabilities with the launch of its new division, Orro Critical Infrastructure, aimed at serving Australia and New Zealand. That initiative represents a significant advancement in Orro’s commitment to providing innovative solutions tailored to meet the growing demands of the industrial sector.

The division will offer a comprehensive suite of specialised services, including network infrastructure, cybersecurity, distributed cloud systems, and private LTE wireless networks. A key component of this initiative is establishing a new Security Operations Centre (SOC) designed explicitly for OT customers, providing real-time protection against potential cyberattacks and ensuring robust cybersecurity measures.

Additionally, Orro will focus on operational excellence by integrating best practices from IT and OT disciplines to effectively manage the complexities of OT production environments. The company will assess and stabilise existing critical infrastructure assets, working closely with industry regulators and clients to implement key transformations.

These expanded capabilities are expected to benefit customers across various sectors, including energy, transport and logistics, healthcare, retail, and state government entities, fostering innovation and resilience in critical infrastructure management.

Guinea and Côte d’Ivoire to enhance digital connectivity

Guinea and Côte d’Ivoire have entered into a partnership to interconnect their fiber optic networks, aiming to enhance digital infrastructure and improve network reliability in both countries. This interconnection is particularly important for Guinea, which currently relies on a single submarine cable, the ACE, while Côte d’Ivoire has access to six cables, providing greater redundancy. By linking their networks, both nations hope to strengthen their internet connectivity, reduce the risk of disruptions caused by incidents on international links, and increase overall resilience. Moreover, this move is part of a broader digital collaboration intended to reduce investment costs by pooling resources for large-scale infrastructure projects, thereby making digital development goals more attainable for both countries.

\In addition to the fiber optic interconnection, Guinea and Côte d’Ivoire have committed to broader cooperation in the digital sector, including areas such as posts, telecommunications, and the digital economy. They will work together to strengthen cybersecurity, promote digital inclusion, and share expertise in innovative digital services. This partnership, therefore, represents a strategic effort to build a more robust digital ecosystem for both nations, enabling them to address common regional challenges, improve connectivity, and support technological growth. By collaborating, they aim not only to enhance their digital capabilities but also to advance their positions in the increasingly digital global landscape.

Fujitsu unveils AI tool to optimise 5G networks

Fujitsu has launched a new AI-powered service aimed at boosting 5G network performance by predicting traffic surges and adjusting base station operations. The application ensures users experience minimal disruptions during peak periods by activating additional base stations when needed.

The system measures network quality in real time, identifying early signs of increased demand to prevent performance drops. It promises improved energy efficiency and reduced operational costs through smarter base station management. Commercial availability is scheduled for next month, integrated into Fujitsu’s open RAN-compliant orchestration platform.

Trials revealed that the technology enhances the user experience for individual applications, supporting 19% more users per base station. The predictive system is particularly effective during events, allowing networks to anticipate pedestrian traffic and adapt without compromising service quality.

Fujitsu’s tool represents a breakthrough in network management by combining traffic forecasting with dynamic resource allocation. Operators can now ensure smoother connectivity and reduce power consumption while keeping pace with fluctuating demand.

Nokia, Windstream, and Colt achieve the world’s first 800GbE service trial across an 8,500 km route

Nokia, Windstream Wholesale, and Colt Technology Services have completed the world’s first 800 Gigabit Ethernet (800GbE) service trial, which connects London and Chicago across an impressive 8,500 km subsea and terrestrial route. This groundbreaking collaboration showcased advanced power-saving networking technologies and enhanced capacity, speed, and latency while reducing power consumption on this critical Europe-US route.

By leveraging Colt’s powerful transatlantic subsea cables alongside Windstream’s Intelligent Converged Optical Network (ICON), the trial effectively demonstrated the ability of 800GbE technology to double bandwidth capacity. Consequently, this advancement supports essential applications such as AI data centre networking, content delivery networks, and financial data hub connections.

Moreover, key executives from Colt, Windstream, and Nokia emphasised the trial’s significance in enhancing global connectivity. Buddy Bayer, Chief Operating Officer of Colt, highlighted the commitment to innovation, while Joe Scattareggia, President of Windstream, called it a game-changer for AI-powered applications.

Federico Guillén, President of Network Infrastructure at Nokia, noted the ambitious nature of the project and its potential to set high standards for network reliability. Following the successful trial, the organisations are now exploring options to bring 800GbE connectivity services to market, signalling a proactive approach to meet the evolving demands of the digital landscape.