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Kurbalija: Digital tools are reshaping diplomacy

Once the global stage for peace negotiations and humanitarian accords, Geneva finds itself at the heart of a new kind of diplomacy shaped by algorithms, data flows, and AI. Jovan Kurbalija, Executive Director of Diplo and Head of the Geneva Internet Platform, believes this transformation reflects Geneva’s long tradition of engaging with science, technology, and global governance. He explained this in an interview with Léman Bleu.

Diplo, a Swiss-Maltese foundation, supports diplomats and international professionals as they navigate the increasingly complex landscape of digital governance.

‘Where we once trained them to understand the internet,’ Kurbalija explains, ‘we now help them grasp and negotiate issues around AI and digital tools.’

The foundation not only aids diplomats in addressing cyber threats and data privacy but also equips them with AI-enhanced tools for negotiation, public communication, and consular protection.

According to Kurbalija, digital governance touches everyone. From how our phones are built to how data moves across borders, nearly 50 distinct issues—from cybersecurity and e-commerce to data protection and digital standards—are debated in the corridors of International Geneva. These debates are no longer reserved for specialists because they affect the everyday lives of billions.

Kurbalija draws a fascinating connection between Geneva’s philosophical heritage and today’s technological dilemmas. Writers like Mary Shelley, Voltaire, and Borges, each with ties to Geneva, grappled with themes eerily relevant today: unchecked scientific ambition, the tension between freedom and control, and the challenge of processing vast amounts of knowledge. He dubs this tradition ‘EspriTech de Genève,’ a spirit of intellectual inquiry that still echoes in debates over AI and its impact on society.

AI, Kurbalija warns, is both a marvel and a potential menace.

‘It’s not exactly Frankenstein,’ he says, ‘but without proper governance, it could become one.’

As technology evolves, so must international mechanisms ensure it serves humanity rather than endangers it.

Diplomacy, meanwhile, is being reshaped not just in terms of content but in method. Digital tools allow diplomats to engage more directly with the public and make negotiations more transparent. Yet, the rise of social media has its downsides. Public broadcasting of diplomatic proceedings risks undermining the very privacy and trust needed to reach a compromise.

‘Diplomacy,’ Kurbalija notes, ‘needs space to breathe—to think, negotiate, resolve.’

He also cautions against the growing concentration of AI and data power in the hands of a few corporations.

‘We risk having our collective knowledge privatised, commodified, and sold back to us,’ he says.

The antidote? A push for more inclusive, bottom-up AI development that empowers individuals, communities, and nations.

As Geneva continues its historic role in shaping the future, Kurbalija’s message is clear: managing technology wisely is not just a diplomatic challenge—it’s a global necessity.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Humanitarian, peace, and media sectors join forces to tackle harmful information

At the WSIS+20 High-Level Event in Geneva, a powerful session brought together humanitarian, peacebuilding, and media development actors to confront the growing threat of disinformation, more broadly reframed as ‘harmful information.’ Panellists emphasised that false or misleading content, whether deliberately spread or unintentionally harmful, can have dire consequences for already vulnerable populations, fueling violence, eroding trust, and distorting social narratives.

The session moderator, Caroline Vuillemin of Fondation Hirondelle, underscored the urgency of uniting these sectors to protect those most at risk.

Hans-Peter Wyss of the Swiss Agency for Development and Cooperation presented the ‘triple nexus’ approach, advocating for coordinated interventions across humanitarian, development, and peacebuilding efforts. He stressed the vital role of trust, institutional flexibility, and the full inclusion of independent media as strategic actors.

Philippe Stoll of the ICRC detailed an initiative that focuses on the tangible harms of information—physical, economic, psychological, and societal—rather than debating truth. That initiative, grounded in a ‘detect, assess, respond’ framework, works from local volunteer training up to global advocacy and research on emerging challenges like deepfakes.

Donatella Rostagno of Interpeace shared field experiences from the Great Lakes region, where youth-led efforts to counter misinformation have created new channels for dialogue in highly polarised societies. She highlighted the importance of inclusive platforms where communities can express their own visions of peace and hear others’.

Meanwhile, Tammam Aloudat of The New Humanitarian critiqued the often selective framing of disinformation, urging support for local journalism and transparency about political biases, including the harm caused by omission and silence.

The session concluded with calls for sustainable funding and multi-level coordination, recognising that responses must be tailored locally while engaging globally. Despite differing views, all panellists agreed on the need to shift from a narrow focus on disinformation to a broader and more nuanced understanding of information harm, grounded in cooperation, local agency, and collective responsibility.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

UNESCO pushes for digital trust at WSIS+20

At the WSIS+20 High-Level Event in Geneva, UNESCO convened a timely session exploring how to strengthen global information ecosystems through responsible platform governance and smart technology use. The discussion, titled ‘Towards a Resilient Information Ecosystem’, brought together international regulators, academics, civil society leaders, and tech industry representatives to assess digital media’s role in shaping public discourse, especially in times of crisis.

UNESCO’s Assistant Director General Tawfik Jelassi emphasised the organisation’s longstanding mission to build peace through knowledge sharing, warning that digital platforms now risk becoming breeding grounds for misinformation, hate speech, and division. To counter this, he highlighted UNESCO’s ‘Internet for Trust’ initiative, which produced governance guidelines informed by over 10,000 global contributions.

Speakers called for a shift from viewing misinformation as an isolated problem to understanding the broader digital communication ecosystem, especially during crises such as wars or natural disasters. Professor Ingrid Volkmer stressed that global monopolies like Starlink, Amazon Web Services, and OpenAI dominate critical communication infrastructure, often without sufficient oversight.

She urged a paradigm shift that treats crisis communication as an interconnected system requiring tailored regulation and risk assessments. France’s digital regulator Frédéric Bokobza outlined the European Digital Services Act’s role in enhancing transparency and accountability, noting the importance of establishing direct cooperation with platforms, particularly during elections.

The panel also spotlighted ways to empower users. Google’s Nadja Blagojevic showcased initiatives like SynthID watermarking for AI-generated content and media literacy programs such as ‘Be Internet Awesome,’ which aim to build digital critical thinking skills across age groups.

Meanwhile, Maria Paz Canales from Global Partners Digital offered a civil society perspective, sharing how AI tools protect protestors’ identities, preserve historical memory, and amplify marginalised voices, even amid funding challenges. She also called for regulatory models distinguishing between traditional commercial media and true public interest journalism, particularly in underrepresented regions like Latin America.

The session concluded with a strong call for international collaboration among regulators and platforms, affirming that information should be treated as a public good. Participants underscored the need for inclusive, multistakeholder governance and sustainable support for independent media to protect democratic values in an increasingly digital world.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

Mental health support is evolving with AI

AI is beginning to play a growing role in the mental health space, offering personalised and consistent support for those experiencing stress, anxiety or depression.

Tools like Woebot use natural language processing to engage individuals in conversations based on evidence-based techniques, such as cognitive behavioural therapy.

These digital companions are not designed to replace therapists but to complement their work by providing timely interventions and ongoing monitoring.

One of the key benefits of AI mental health agents is their accessibility. They can offer round-the-clock support, especially in regions or communities with limited professional mental health services.

By helping users identify emotional patterns and offering practical coping strategies, AI agents may serve as a first step toward care or help bridge the gap between sessions.

Despite their potential, AI tools also raise important ethical questions. Ensuring user privacy, avoiding algorithmic bias, and maintaining emotional safety are essential for earning public trust.

Experts suggest that the future of AI in mental health lies in the thoughtful integration of AI with human-led care, guided by rigorous standards and ethical safeguards.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Towards a unified digital future: WSIS+20 and GDC seek synergy, not redundancy

At the WSIS+20 High-Level Event in Geneva, global digital leaders gathered to align two major initiatives shaping the future of digital governance: the WSIS+20 Review and the Global Digital Compact (GDC). With resource efficiency and institutional coherence high on the UN’s agenda, the session emphasised avoiding duplication and building on two decades of WSIS infrastructure, rather than creating new frameworks.

Discussions pointed to a shared vision: a streamlined and inclusive approach to digital governance rooted in collaboration and practical results. Co-facilitators from Kenya and Albania, UN agency leaders, and the EU representatives voiced strong consensus that the WSIS legacy—built on multistakeholder participation—should remain central to the digital governance agenda.

Amandeep Singh Gill, the UN’s tech envoy, noted that the GDC already incorporates WSIS principles and advocates reliance on existing mechanisms like the WSIS Forum and the Internet Governance Forum. Proposals such as the EU’s idea of developing action line ‘roadmaps’ were well received as practical tools to embed GDC principles within the WSIS ecosystem.

UNESCO’s Assistant Director-General for Communication and Information Tawfik Jelassi and ITU’s Deputy Secretary-General Tomas Lamanauskas stressed that digital governance isn’t just about structure but outcomes that directly impact communities, from remote healthcare access to digital ID solutions. Calls to uphold the ‘progressive language’ of the GDC highlighted concern over backsliding amid geopolitical tensions, while the need for hybrid governance—blending state authority with stakeholder inclusivity—was cited as a promising way forward.

Ultimately, the session closed on a constructive note: WSIS+20 and the GDC must not compete but complement each other, delivering real-world digital transformation without adding bureaucratic layers. The challenge now lies in operationalising this consensus—coordinating reporting mechanisms, leveraging forums, and ensuring that every digital policy yields tangible benefits for people worldwide.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

Podcast-based training helps improve AI dialogue

Researchers have developed PodGPT, a new AI model designed to enhance reasoning and dialogue skills by training on scientific podcasts. The project aims to integrate dynamic, conversational audio data into language models to boost their performance in STEMM subjects.

The team used over 3,700 hours of English-language STEMM podcast transcripts, alongside material from the New England Journal of Medicine. Transcripts were generated using Whisper large-v3 and fed into open-source AI models such as Gemma, Mixtral, and LLaMA.

PodGPT improves multilingual understanding and factual accuracy, particularly in answering science-based queries. It also performs better at retrieving evidence from long documents and engaging in human-like scientific dialogue.

The researchers suggest that podcast-based training provides more realistic language use and diverse reasoning patterns than traditional datasets. Their work demonstrates the value of spoken, expert-led content in preparing models for advanced scientific applications.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Two decades on, WSIS+20 sets course for inclusive digital future

The WSIS+20 High-Level Event opened in Geneva with a celebratory yet forward-looking tone, marking the 20th anniversary of the World Summit on the Information Society. With over 160 countries represented and over 50,000 stakeholders having engaged with WSIS over the years, speakers reflected on the summit’s legacy in expanding global internet access, from just 16% in 2003 to 68% today.

ITU Secretary-General Doreen Bogdan-Martin called multistakeholder collaboration ‘the beating heart of WSIS,’ reaffirming its importance in guiding digital development. Despite the gains, participants underscored stark digital divides that persist, particularly in the Global South.

UNCTAD’s Deputy Secretary-General Pedro Manuel Moreno emphasised the contrast between societies benefiting from AI and others, where 3.4 billion people remain offline. UNESCO’s Assistant Director-General for Communication and Information, Tawfik Jelassi, warned of rising misinformation and urged a ‘WSIS 2.0’ vision that places ethics, human rights, and peace at the core of the digital agenda. Agi Veres, Director of the UNDP Representation Office in Geneva, echoed the call for technology to empower people rather than outpace them, championing a rights-based, inclusive approach to emerging tech like AI.

In a symbolic leadership transition, Switzerland handed the WSIS chairmanship to South Africa. Minister of Communications and Digital Technologies of South Africa, Solly Malatsi, accepted the role by stressing that participants represent not merely institutions but the digital hopes of people everywhere, from remote villages to bustling capitals. The handover represents continuity and a renewed global commitment to building a trustworthy and equitable information society.

As preparations begin for the UN General Assembly’s overall review of WSIS later this year, the event has set a clear tone: the digital future must be shaped by cooperation, inclusivity, and a shared responsibility to ensure no one is left behind.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

East Meets West: Reimagining education in the age of AI

At the WSIS+20 High-Level Event in Geneva, the session ‘AI (and) education: Convergences between Chinese and European pedagogical practices’ brought together educators, students, and industry experts to examine how AI reshapes global education.

Led by Jovan Kurbalija of Diplo and Professor Hao Liu of Beijing Institute of Technology (BIT), with industry insights from Deloitte’s Norman Sze, the discussion focused on the future of universities and the evolving role of professors amid rapid AI developments.

Drawing on philosophical traditions from Confucius to Plato, the session emphasised the need for a hybrid approach that preserves the human essence of learning while embracing technological transformation.

Professor Liu showcased BIT’s ‘intelligent education’ model, a human-centred system integrating time, space, knowledge, teachers, and students. Moving beyond rigid, exam-focused instruction, BIT promotes creativity and interdisciplinary learning, empowering students with flexible academic paths and digital tools.

Jovan Kurbalija at WSIS+20 High-Level Event 2025 — Jovan Kurbalija, Executive Director of Diplo

Meanwhile, Norman Sze highlighted how AI has accelerated industry workflows and called for educational alignment with real-world demands. He argued for reorienting learning around critical thinking, ethical literacy, and collaboration—skills that AI cannot replicate and remain central to personal and professional growth.

A key theme was whether teachers and universities remain relevant in an AI-driven future. Students from around the world contributed compelling reflections: AI may offer efficiency, but it cannot replace the emotional intelligence, mentorship, and meaning-making that only human educators provide.

As one student said, ‘I don’t care about ChatGPT—it’s not human.’ The group reached a consensus: professors must shift from ‘sages on the stage’ to ‘guides on the side,’ coaching students through complexity rather than merely transmitting knowledge.

The session closed on an optimistic note, asserting that while AI is a powerful catalyst for change, the heart of education lies in human connection, dialogue, and the ability to ask the right questions. Participants agreed that a truly forward-looking educational model will emerge not from choosing between East and West or human and machine, but from integrating the best of all to build a more inclusive and insightful future of learning.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

WSIS+20 panel urges smarter digital governance

At the WSIS+20 High-Level Event 2025 in Geneva, global leaders and experts gathered to reflect on the two-decade legacy of the World Summit on the Information Society (WSIS) and chart a course for the future of digital cooperation. Moderated by Anriette Esterhuysen of the Association for Progressive Communications, the panel underscored how the WSIS process helped connect over 5.6 billion people to the internet and solidified the importance of multistakeholder governance.

Speakers lauded successes in infrastructure and inclusion but were clear-eyed about persistent gaps, especially the 2.5 billion people who still lack connectivity.

Thailand’s Minister of Digital Economy, Prasert Jantararuangtong, showcased national broadband access and cybersecurity achievements through initiatives like the Anti-Online Scam Operation Centre. Meanwhile, Ambassador Janis Karklins of Latvia, a central figure in WSIS’s 2005 Tunis phase, warned of growing digital fragmentation.

He expressed concern over the drift from WSIS’s original vision of a global information society toward digital sovereignty, urging participants to stay true to a collaborative global model.

Experts emphasised the need for future frameworks to evolve without duplicating efforts. Professor Kathleen Kramer of the Institute of Electrical and Electronics Engineers highlighted the urgency of strong STEM education and technical standards to scale emerging technologies like AI and quantum computing responsibly.

Pierre Bonis of AFNIC and Maria Fernanda Garza of the International Chamber of Commerce both called for pragmatic integration of the WSIS legacy with the upcoming Global Digital Compact, stressing stability, innovation, and the inclusion of pressing challenges such as climate change.

The session closed with a renewed commitment to WSIS’s people-centred, inclusive values, even as the digital landscape becomes increasingly complex. With reflections on past achievements and a unified call for non-duplicative, collaborative governance, panellists offered a hopeful yet pragmatic vision for the next chapter of global digital development.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

Vietnam adopts AI in elite sports training

Vietnam is integrating AI technology into its national sports training programmes to improve performance in international competitions. A new partnership between the Sports Authority of Việt Nam (SAV) and Dreamax Company will see AI applied from 2025 to 2030.

The Vietnamese technology will analyse performance data, monitor adaptation to training, and predict injury risk using devices that collect environmental and spatial indicators. The first implementations are set to begin next week, marking a shift towards data-driven performance evaluation and coaching.

SAV Director Nguyễn Danh Hoàng Việt said the initiative addresses outdated systems and builds on the country’s recent sporting successes by offering more sophisticated and personalised training. Dreamax stated that the AI system supports national management and provides public insight into sporting progress.

Collected data, managed as national security information, will be analysed to measure the programme’s impact over its first year. If successful, the AI-based approach may expand to other teams as Vietnam targets greater achievements in future Asian Games and Olympic events.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!