Attendees at the World Economic Forum in Davos are getting a new tool to navigate the packed schedule, an AI ‘concierge’ built by Salesforce and embedded in the forum’s official mobile app. The assistant, called EVA (Event Virtual Agent), is designed to help visitors keep track of sessions and meetings and decide what to focus on amid a week of nonstop events.
Salesforce says the main problem at Davos is not getting around in the snow but managing ‘cognitive overload’, with dozens of meetings, hundreds of sessions and constant last-minute changes. The company argues the tool could make the experience easier for regular attendees who do not have personal staff to brief them, plan their day, and reshuffle schedules when plans change.
EVA is built on Salesforce’s Agentforce platform and is trained on WEF data and institutional knowledge, which the company describes as ‘trusted’ and governed by permissions. The goal, Salesforce says, is for EVA to generate quick, context-aware briefings for upcoming sessions, recommend what to do next, and keep plans updated in real time as agendas shift.
Salesforce executives are positioning EVA as more than a simple chatbot, describing it as an ‘agentic’ system that can connect a user’s interests with relevant information and, over time, move from offering recommendations to taking actions. Erin Oles, a senior vice-president at Salesforce, said the broader idea is to reduce the burden on people by surfacing only what is appropriate to the right person, within existing rules and controls.
WEF leadership has also embraced the concept, saying it is deploying AI agents to support staff in event preparation and to improve the participant experience. WEF President and CEO Børge Brende said the aim is to put the organisation’s institutional knowledge directly into the hands of attendees, rather than simply optimising schedules.
Behind the scenes, Salesforce is also providing the technical plumbing that helps run the event, including tools to connect WEF’s CRM with finance, HR, travel and operations systems, and analytics to track engagement across WEF initiatives. Salesforce CEO Marc Benioff said he will be using the agent himself as Davos hosts its largest edition yet, with hundreds of sessions planned.
Diplo is live reporting on all sessions from the World Economic Forum 2026 in Davos.
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