Future of work

East Meets West: Reimagining education in the age of AI

At the WSIS+20 High-Level Event in Geneva, the session ‘AI (and) education: Convergences between Chinese and European pedagogical practices’ brought together educators, students, and industry experts to examine how AI reshapes global education.

Led by Jovan Kurbalija of Diplo and Professor Hao Liu of Beijing Institute of Technology (BIT), with industry insights from Deloitte’s Norman Sze, the discussion focused on the future of universities and the evolving role of professors amid rapid AI developments.

Drawing on philosophical traditions from Confucius to Plato, the session emphasised the need for a hybrid approach that preserves the human essence of learning while embracing technological transformation.

Professor Liu showcased BIT’s ‘intelligent education’ model, a human-centred system integrating time, space, knowledge, teachers, and students. Moving beyond rigid, exam-focused instruction, BIT promotes creativity and interdisciplinary learning, empowering students with flexible academic paths and digital tools.

Jovan Kurbalija at WSIS+20 High-Level Event 2025
Jovan Kurbalija, Executive Director of Diplo

Meanwhile, Norman Sze highlighted how AI has accelerated industry workflows and called for educational alignment with real-world demands. He argued for reorienting learning around critical thinking, ethical literacy, and collaboration—skills that AI cannot replicate and remain central to personal and professional growth.

A key theme was whether teachers and universities remain relevant in an AI-driven future. Students from around the world contributed compelling reflections: AI may offer efficiency, but it cannot replace the emotional intelligence, mentorship, and meaning-making that only human educators provide.

As one student said, ‘I don’t care about ChatGPT—it’s not human.’ The group reached a consensus: professors must shift from ‘sages on the stage’ to ‘guides on the side,’ coaching students through complexity rather than merely transmitting knowledge.

The session closed on an optimistic note, asserting that while AI is a powerful catalyst for change, the heart of education lies in human connection, dialogue, and the ability to ask the right questions. Participants agreed that a truly forward-looking educational model will emerge not from choosing between East and West or human and machine, but from integrating the best of all to build a more inclusive and insightful future of learning.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

Google hit with EU complaint over AI Overviews

After a formal filing by the Independent Publishers Alliance, Google has faced an antitrust complaint in the European Union over its AI Overviews feature.

The group alleges that Google has been using web content without proper consent to power its AI-generated summaries, causing considerable harm to online publishers.

The complaint claims that publishers have lost traffic, readers and advertising revenue due to these summaries. It also argues that opting out of AI Overviews is not a real choice unless publishers are prepared to vanish entirely from Google’s search results.

AI Overviews were launched over a year ago and now appear at the top of many search queries, summarising information using AI. Although the tool has expanded rapidly, critics argue it drives users away from original publisher websites, especially news outlets.

Google has responded by stating its AI search tools allow users to ask more complex questions and help businesses and creators get discovered. The tech giant also insisted that web traffic patterns are influenced by many factors and warned against conclusions based on limited data.

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BRICS calls for AI data regulations amid challenges with de-dollarisation

BRICS leaders in Rio de Janeiro have called for stricter global rules on how AI uses data, demanding fair compensation for content used without permission.

The group’s draft statement highlights growing frustration with tech giants using vast amounts of unlicensed content to train AI models.

Despite making progress on digital policy, BRICS once again stalled on a long-standing ambition to reduce reliance on the US dollar.

After a decade of talks, the bloc’s cross-border payments system remains in limbo. Member nations continue to debate infrastructure, governance and how to work around non-convertible currencies and sanctions.

China is moving independently, expanding the yuan’s international use and launching domestic currency futures.

Meanwhile, the rest of the bloc struggles with legal, financial and technical hurdles, leaving the dream of a unified alternative to the dollar on hold. Even a proposed New Investment Platform remains mired in internal disagreements.

In response to rising global debt concerns, BRICS introduced a Multilateral Guarantees Initiative within the New Development Bank. It aims to improve credit access across the Global South without needing new capital, especially for countries struggling to borrow in dollar-dominated markets.

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Vietnam adopts AI in elite sports training

Vietnam is integrating AI technology into its national sports training programmes to improve performance in international competitions. A new partnership between the Sports Authority of Việt Nam (SAV) and Dreamax Company will see AI applied from 2025 to 2030.

The Vietnamese technology will analyse performance data, monitor adaptation to training, and predict injury risk using devices that collect environmental and spatial indicators. The first implementations are set to begin next week, marking a shift towards data-driven performance evaluation and coaching.

SAV Director Nguyễn Danh Hoàng Việt said the initiative addresses outdated systems and builds on the country’s recent sporting successes by offering more sophisticated and personalised training. Dreamax stated that the AI system supports national management and provides public insight into sporting progress.

Collected data, managed as national security information, will be analysed to measure the programme’s impact over its first year. If successful, the AI-based approach may expand to other teams as Vietnam targets greater achievements in future Asian Games and Olympic events.

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AI tool could change marine forecasting methods

An AI-driven forecasting tool developed by the Met Office and the University of Exeter is poised to reshape how marine operations are planned. The low-cost model, MaLCOM, has successfully predicted ocean currents in the Gulf of Mexico.

Designed initially to forecast regional wave patterns around the UK, the framework’s adaptability is now helping model ocean currents in new environments.

The tool’s ability to run on a laptop makes it highly accessible, offering real-time insights that could aid offshore energy.

Researchers emphasise the importance of the model’s transparency, which allows users to inspect how it processes data and generates forecasts. This design supports trust in its outputs and offers a strong foundation for ongoing development.

The project began five years ago and has grown through collaboration between academia, government and industry.

Its recent recognition with the ASCE Offshore Technology Conference Best Paper Award underscores the value of partnerships in accelerating progress in AI-based weather and climate tools.

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FlySafair introduces AI interface for smarter bookings

South African airline FlySafair has introduced Lindi, an AI-powered interface to assist customers with booking and travel management. Accessible 24/7 via WhatsApp, Lindi can handle single-passenger flight bookings, seat or name changes, and provide travel details.

FlySafair is the first South African carrier to implement a free AI travel assistant capable of managing bookings and setting a new benchmark for customer service. The initiative reflects the airline’s commitment to affordable, efficient, and tech-driven travel experiences.

Chief marketing officer Kirby Gordon said the technology offers a scalable way to provide each passenger with a virtual assistant. The airline aims to expand Lindi’s capabilities to improve service quality and customer satisfaction further.

FlySafair hopes Lindi’s human-like interaction will redefine digital engagement in the aviation industry and demonstrate practical value as AI becomes more embedded in everyday life.

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Xbox projects cancelled amid Microsoft layoffs

Microsoft has confirmed plans to cut up to 9,000 jobs—roughly 4% of its global workforce—in its latest round of redundancies this year. The company cited the need to adapt to a rapidly evolving market, while pressing ahead with major investments in artificial intelligence.

Although Microsoft did not specify which divisions will be affected, reports suggest its Xbox gaming unit will face significant cuts. According to internal emails, the reboot of Perfect Dark and the game Everwild have been cancelled, and The Initiative, the studio behind Perfect Dark, will shut down.

Additional layoffs are impacting other gaming studios, including Turn 10 and ZeniMax Online Studios. ZeniMax’s long-time director Matt Firor has announced his departure. Meanwhile, Ireland’s Romero Games has also been affected after funding for its project was pulled by a publisher.

The upcoming job cuts will mark Microsoft’s fourth round of layoffs in 2025. Over 800 affected roles are based in Washington state, including in Redmond and Bellevue, key Microsoft hubs. The company is currently investing $80bn in AI infrastructure, including data centres and chips.

Microsoft’s AI push has seen it hire AI pioneer Mustafa Suleyman to lead its Microsoft AI division and deepen ties with OpenAI. However, tensions have reportedly grown in that relationship. Bloomberg noted difficulty in selling Microsoft’s Copilot tool, as many users prefer ChatGPT.

At the same time, AI talent wars are heating up. Meta has reportedly offered huge bonuses to poach researchers, while Amazon’s Andy Jassy said last month that AI would eventually replace certain roles at his company.

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AI errors are creating new jobs for human experts

A growing number of writers and developers are finding steady work correcting the flawed outputs of AI systems that businesses use.

From bland marketing copy to broken website code, over-reliance on AI tools like ChatGPT is causing costly setbacks that require human intervention.

In Arizona, writer Sarah Skidd was paid $100 an hour to rewrite poor-quality website text initially produced by AI entirely.

Her experience is echoed by other professionals who now spend most of their time reworking AI content rather than writing from scratch.

UK digital agency owner Sophie Warner reports that clients increasingly use AI-generated code, which has sometimes crashed websites and left businesses vulnerable to security risks. The resulting fixes often take longer and cost more than hiring an expert.

Experts warn that businesses adopt AI too hastily, without proper infrastructure or understanding its limitations.

While AI offers benefits, poor implementation can lead to reputational damage, increased costs, and a growing dependence on professionals to clean up the mess.

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Ari Aster warns of AI’s creeping normality ahead of Eddington release

Ari Aster, the director behind Hereditary and Midsommar, is sounding the alarm on AI. In a recent Letterboxd interview promoting his upcoming A24 film Eddington, Aster described his growing unease with AI.

He framed it as a quasi-religious force reshaping reality in ways that are already irreversible. ‘If you talk to these engineers… they talk about AI as a god,’ said Aster. ‘They’re very worshipful of this thing. Whatever space there was between our lived reality and this imaginal reality — that’s disappearing.’

Aster’s comments suggest concern not just about the technology, but about the mindset surrounding its development. Eddington, set during the COVID-19 pandemic, is a neo-Western dark comedy.
It stars Joaquin Phoenix and Pedro Pascal as a sheriff and a mayor locked in a bitter digital feud.

The film reflects Aster’s fears about the dehumanising impact of modern technology. He drew from the ideas of media theorist Marshall McLuhan, referencing his phrase: ‘Man is the sex organ of the machine world.’ Aster asked, ‘Is this technology an extension of us, are we extensions of this technology, or are we here to usher it into being?’

The implication is clear: AI may not simply assist humanity—it might define it. Aster’s films often explore existential dread and loss of control. His perspective on AI taps into similar fears, but in real life. ‘The most uncanny thing about it is that it’s less uncanny than I want it to be,’ he said.

‘I see AI-generated videos, and they look like life. The longer we live in them, the more normal they become.’ The normalisation of artificial content strikes at the core of Aster’s unease. It also mirrors recent tensions in Hollywood over AI’s role in creative industries.

In 2023, WGA and SAG-AFTRA fought for protections against AI-generated scripts and likenesses. Their strike shut down the industry for months, but won language limiting AI use.

The battles highlighted the same issue Aster warns of—losing artistic agency to machines. ‘What happens when content becomes so seamless, it replaces real creativity?’ he seems to ask.

‘Something huge is happening right now, and we have no say in it,’ he said. ‘I can’t believe we’re actually going to live through this and see what happens. Holy cow.’ Eddington is scheduled for release in the United States on 18 July 2025.

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Robotics set to have a ChatGPT moment

Vinod Khosla, the venture capitalist behind early bets in OpenAI, predicts a breakthrough in robotics akin to ChatGPT will arrive within two to three years. He envisions adaptable, humanoid robots able to handle kitchen tasks, from chopping vegetables to washing dishes, for around £230 to £307 per month.

Current robots, particularly those from Chinese manufacturers, struggle in new environments and lack true self‑learning, a gap Khosla believes will soon close. He adds that while large established firms like Apple have not taken the lead, startups are where transformative innovation is most likely to come.

Nvidia CEO Jensen Huang sees a vast future in physical AI. Huang labels the robotics sector a multitrillion‑dollar opportunity and highlights autonomous vehicles as the first major commercial application. Similarly, Amazon plans to increase hiring in AI and robotics.

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