E-commerce and trade

New York attorney general recovers $50 million defrauded from Gemini Earn crypto investors

In a significant win for cryptocurrency investors, New York Attorney General Letitia James announced the recovery of $50 million defrauded from participants in Gemini Earn, a high-yield cryptocurrency investment program. That is part of a broader effort to address fraud and protect investors in the crypto market. Gemini Earn, a program launched by the Winklevoss twins‘ Gemini Trust Company, allowed users to lend their digital assets in exchange for interest. However, the program faced scrutiny when it was revealed that the funds were not being used as advertised. Instead of being securely invested, the funds were mismanaged, leading to significant financial losses for many investors.

The New York Attorney General’s office conducted an investigation, uncovering evidence of fraudulent activity and misrepresentation. Attorney General James emphasised the importance of holding companies accountable for their promises, particularly in the volatile and often opaque cryptocurrency sector. “The recovery sends a clear message that we will not tolerate deceit and fraud in any form, and we will use all available tools to protect New York investors,” said James. Gemini will provide full recoveries to more than 230,000 Earn investors, including 29,000 in New York, and agreed to a ban on operating crypto lending programs in the state.

“Gemini marketed its Earn program as a way for investors to grow their money, but actually lied and locked investors out of their accounts,” James said. “Today’s settlement will make defrauded investors whole.” The funds will be accessible within seven days, Gemini told investors on Friday. “With this final distribution, Earn users will have received 100% of the assets owed to them,” it said.  Gemini Earn promised investors attractive returns on their cryptocurrency holdings, capitalising on the growing interest in decentralized finance (DeFi). However, the program’s collapse highlighted the risks associated with high-yield crypto investments, particularly when transparency and proper regulatory oversight are lacking.

The investigation revealed that Gemini Earn’s operators misled investors about the safety and use of their funds. Rather than being securely invested, the assets were exposed to high-risk ventures without proper disclosure, resulting in substantial losses when these ventures failed.

Gemini Earn promised high interest rates to investors who lent crypto assets such as bitcoin to Genesis, a unit of Digital Currency Group, with Gemini taking fees that could exceed 4%. More than $1 billion was frozen when Genesis halted redemptions in November 2022, shortly after the collapse of Sam Bankman-Fried’s FTX cryptocurrency exchange. Genesis filed for Chapter 11 bankruptcy two months later.

Why does it matter?

Gemini received a fine of $37 million in February for unsafe and unsound practices in a settlement with the New York Department of Financial Services (NYDFS) .The payout is in addition to James’ related $2 billion settlement with crypto lender Genesis Global Capital, which was announced on May 20. Gemini also agreed to cooperate in James’ October fraud lawsuit against Digital Currency Group and its chief executive, Barry Silbert. 

The recovery of funds was achieved through a combination of asset seizures and financial settlements. That included cooperation from various cryptocurrency exchanges and custodians who held the misappropriated assets. The Attorney General’s office worked closely with these entities to trace and reclaim the funds. The recovery has been met with mixed reactions. Investors who suffered losses expressed relief and gratitude for the Attorney General’s efforts. “It’s a step towards justice,” said one affected investor. “I hope this sets a precedent for greater accountability in the crypto industry.” On the other hand, some industry analysts argue that the case underscores the need for clearer regulations and better investor education.

Spotify unveils in-house creative agency, trials AI voiceover ads

Spotify has unveiled Creative Labs, an in-house advertising agency designed to assist brands in creating effective audio and visual ads on its platform, in-app digital experiences, and interactive formats like call-to-action cards (CTA). That initiative aims to streamline the ad creation process for advertisers, providing them with tools and expertise to craft compelling content tailored for Spotify’s vast user base. Creative Labs will offer a range of services, including concept development, production, and analytics, ensuring that advertisers can effectively reach their target audiences through engaging, high-quality ads. 

In addition, Spotify will begin testing generative AI ads and is developing ‘Quick Audio,’ a tool enabling advertisers to create scripts and voiceovers using AI. The tool will soon be available in Spotify Ads Manager. A company spokesperson highlighted that ‘every campaign Creative Lab touches is highly customised to each specific brand and business need.’ Previously, a Spotify executive mentioned the company’s interest in using AI to generate host-read ads for podcasters.

Why does it matter?

The following move underscores the growing importance of personalised and engaging content in digital advertising, as well as the transformative shift in the integration of generative AI ads and Quick Audio introduced in the advertising world. AI enables more efficient and creative ad production, allowing for greater customisation and engagement. That benefits advertisers by enhancing their reach and impact and enriches the overall user experience by delivering more relevant and captivating content. As AI continues to evolve, its role in transforming advertising will likely expand, making platforms like Spotify essential in driving innovation and effectiveness in the industry​. 

Meta unveils new WhatsApp tools for businesses

Meta has announced a range of product updates for WhatsApp businesses in India and other countries, introducing AI tools and a Meta Verified program. That announcement was made during the Conversations event in Sao Paulo, Brazil, where Meta detailed that these new features would provide businesses with additional options on WhatsApp. Initially available in India, Brazil, Indonesia, and Colombia, these services will be offered through subscription plans starting at approximately $14 per month.

The Meta Verified program, previously launched for Facebook and Instagram, is now extended to WhatsApp businesses. The verification provides a badge for companies that have registered their information with Meta, offering them protection against impersonation and additional account support. Verified businesses can use WhatsApp across multiple devices, and customers will see the badge on their channels and custom pages, ensuring authenticity and trust.

In addition to verification, Meta is introducing AI tools designed to help businesses enhance customer interactions. These tools can assist with answering common questions, discovering new products, and creating ads for Instagram and Facebook. Moreover, Meta is rolling out a feature that allows users to call businesses directly via WhatsApp, facilitating quick assistance for complex inquiries like travel arrangements or banking needs. The calling feature is currently being tested and will be expanded to more businesses in the coming months.

US set to expand sanctions on semiconductor sales to Russia

The US government is set to announce expanded sanctions on semiconductor chips and other goods sold to Russia, targeting third-party sellers in China. That move is part of a broader effort by the Biden administration to thwart Russia’s attempts to bypass Western sanctions and sustain its war efforts against Ukraine. The new measures will extend existing export controls to include US-branded goods, even those not made in the United States. They will identify specific Hong Kong entities involved in shipping goods to Moscow.

These upcoming sanctions come as President Joe Biden prepares to attend a summit with other Group of Seven (G7) leaders in southern Italy, where supporting Ukraine and weakening Russia’s military capabilities are top priorities. US officials have expressed increasing concern over China’s growing trade with Russia, which they believe is enabling Moscow to maintain its military supplies by providing essential manufacturing equipment. The broadened export controls aim to address this issue by encompassing a wider range of US goods.

Additionally, the US plans to impose significant new sanctions on financial institutions and non-banking entities involved in the ‘technology and goods channels’ that supply the Russian military. That decision comes amid efforts to ensure that Ukrainian President Volodymyr Zelenskiy can emphasise the critical situation facing Ukrainian forces in their ongoing struggle against Russia during his meetings with G7 leaders.

China releases draft rules to promote ‘cross-border’ e-commerce

China’s Ministry of Commerce has announced draft rules aiming to expand e-commerce businesses that trade across borders, including promoting the construction of overseas warehouses. E-commerce companies will be supported by national ministries and government departments, helping them ‘go global’, the ministry said. Beyond spreading its reach outwards, the draft rules aim to regulate inbound trade by improving data management and optimising export supervision as well.

Why is this important?

These draft rules come at a crucial point when local e-commerce has been facing a more general macroeconomic slow down, and when cross-border trade has been growing exponentially. That same growth has pushed regulators beyond China to consider stricter rules for large e-commerce firms. The EU has recently done so against online marketplace Temu. 

Meta launches AI-driven ads on WhatsApp

Meta has launched its first AI-driven ad targeting program for businesses on WhatsApp, aiming to generate revenue from the popular chat service. CEO Mark Zuckerberg announced the new tools at a conference in Brazil, marking a significant shift for WhatsApp, which has traditionally avoided targeted advertising.

The new AI tools will use behaviour data from Facebook and Instagram to target messages more effectively to users who are likely to engage, provided they use the same phone number across accounts. The new feature is crucial for businesses as it allows for optimised ad delivery, making their marketing efforts more cost-effective.

Meta is also testing a new AI chatbot for business inquiries on WhatsApp. Namely, the chatbot will handle common requests like finding catalogues or consulting business hours, pushing towards automated customer service solutions. Additionally, Meta is integrating Brazil’s popular digital payment method, PIX, into WhatsApp’s payment tool, enhancing its functionality in the country.

These developments come as part of Meta’s broader strategy to monetise WhatsApp, which, despite its massive user base, has yet to contribute significantly to Meta’s overall revenue. The new initiatives are seen as steps to leverage WhatsApp’s extensive reach and user engagement for greater financial returns.

EU watchdog sets AI guidelines for banks

The European Securities and Markets Authority (ESMA) has issued its first statement on AI, emphasising that banks and investment firms in the EU must uphold boardroom responsibility and legal obligations to safeguard customers when using AI. ESMA’s guidance, aimed at entities regulated across the EU, outlines how these firms can integrate AI into their daily operations while complying with the EU’s MiFID securities law.

While AI offers opportunities to enhance investment strategies and client services, ESMA underscores its inherent risks, particularly concerning protecting retail investors. The authority stresses that management bodies are ultimately responsible for decisions, regardless of whether humans or AI-based tools make them. ESMA emphasises the importance of acting in clients’ best interests, irrespective of the tools firms choose to employ.

ESMA’s statement extends beyond the direct development or adoption of AI tools by financial institutions, also addressing the use of third-party AI technologies. Whether firms utilise platforms like ChatGPT or Google Bard with or without senior management’s direct knowledge, ESMA emphasises the need for management bodies to understand and oversee the application of AI technologies within their organisations.

Their guidance aligns with the forthcoming EU rules on AI, set to take effect next month, establishing a potential global standard for AI governance across various sectors. Additionally, efforts are underway at the global level, led by the Group of Seven economies (G7), to establish safeguards for AI technology’s safe and responsible development.

Klarna utilises GenAI to reduce annual marketing expenses by $10 million

Fintech company Klarna has revealed that substantial cost savings have been achieved through the use of generative AI (GenAI) technology. Klarna, an early adopter of GenAI, employs AI for various purposes, including running marketing campaigns and generating images. The company reports saving approximately $10 million annually through AI implementation.

In the first quarter, Klarna reduced its sales and marketing budget by 11%, with AI accounting for 37% of these cost savings. Utilising GenAI tools such as Midjourney, DALL-E, and Firefly for image generation, Klarna has notably reduced image production costs by $6 million. By leveraging AI, Klarna updates images on its app and website weekly, aligning with key retail events like Valentine’s Day and summer sales.

According to Klarna’s Chief Marketing Officer David Sandström, the company has eliminated the need for costly bespoke imagery traditionally associated with seasonal events. With GenAI, Klarna has streamlined its image development cycle, generating over 1,000 images in the first three months of 2024 and reducing the cycle time from six weeks to seven days.

Additionally, Klarna has realised further savings of $4 million by reducing spending on external marketing suppliers for translation, production, and social agencies. Furthermore, Klarna’s partnership with OpenAI has resulted in an AI assistant for customer service, performing tasks equivalent to 700 full-time agents, showcasing the company’s commitment to leveraging AI technology across various aspects of its operations.

US House of Representatives passes bill to regulate digital currencies

The US House of Representatives passed a bill to establish a new legal framework for digital currencies. The Republican-sponsored Financial Innovation and Technology for the 21st Century Act was approved with a bipartisan vote of 279-136. Proponents argue that the bill will offer regulatory clarity and promote the growth of the digital currency industry. However, whether the Senate will take up the measure remains to be seen.

The US Securities and Exchange Commission (SEC) has raised significant concerns despite the House’s approval. SEC Chair Gary Gensler warned that the bill could create regulatory gaps and undermine long-standing oversight practices, posing risks to investors and capital markets in the US. Gensler pointed out that under the bill, investment contracts recorded on a blockchain would no longer be considered securities, stripping investors of protections under existing securities laws.

Why does it matter?

Supporters from the crypto industry, who view Gensler’s SEC as a barrier to broader adoption of digital assets, welcomed the bill. They argue it addresses necessary regulatory updates for the evolving industry. Nonetheless, Gensler highlighted the bill’s provision allowing crypto issuers to self-certify their products as digital commodities, which could limit SEC oversight and complicate regulatory enforcement.

The SEC’s recent indication that it may approve applications for spot ether exchange-traded funds has boosted the industry. Still, the debate over the appropriate regulatory approach for digital currencies continues, with significant implications for the future of financial innovation and investor protection.

Venture capital pours $2.4 billion into crypto startups

Crypto startup funding surged to $2.4 billion in the first quarter of 2024, marking a second consecutive quarter of growth, according to data from PitchBook. Expectations of lower interest rates and the launch of the first US bitcoin spot ETF fueled this 40.3% increase from the previous quarter. Despite the global venture capital investments hitting a near five-year low, the crypto sector saw substantial investor interest spread across 518 deals.

Why does it matter?

The rise in funding comes after a significant downturn from the peak of over $10 billion in early 2022, driven by economic uncertainties and the collapse of major market players. However, the approval of spot bitcoin ETFs by US regulators, with offerings from financial giants like BlackRock and Fidelity, has bolstered the credibility of digital assets, pushing bitcoin to an all-time high of $73,803 in March. This renewed confidence is expected to continue driving venture capital into the sector, as PitchBook analyst Robert Le noted.

Infrastructure-focused crypto and blockchain startups attracted the most funding during this period, with the largest deal being decentralised cloud platform Together AI’s $106 million early-stage round led by Salesforce Ventures, valuing the company at $1.1 billion. According to Le, early-stage deals are becoming increasingly competitive and often receive higher valuations than their late-stage counterparts. While exits remain low, mergers, particularly among exchanges, custodians, and infrastructure providers, are anticipated to increase as the market evolves.