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DeVry improves student support with AI

In the US, DeVry University has upgraded its student support system by deploying Salesforce Agentforce 360, aiming to offer faster and more personalised assistance to its 32,000 learners.

The new AI agents provide round-the-clock support for DeVryPro, the university’s online learning programme, ensuring students receive timely guidance.

The platform also simplifies course enrolment through a self-service website, allowing learners to manage enrolment and payments efficiently. Real-time guidance replaces the previous chatbot, helping students access course information and support outside regular hours.

With Data 360 integrating information from multiple systems, DeVry can deliver personalised recommendations while automating time-consuming tasks such as weekly onboarding.

Advisors can now focus on building stronger connections with students and supporting the development of workforce skills.

University leaders emphasise that these advancements reflect a commitment to preparing learners for an AI-driven workforce, combining innovative technology with personalised academic experiences. The initiative positions DeVry as a leader in integrating AI into higher education.

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Three in ten US teens now use AI chatbots every day, survey finds

According to new data from the Pew Research Center, roughly 64% of US teens (aged 13–17) say they have used an AI chatbot; about three in ten (≈ 30%) report daily use. Among those teens, the leading chatbot is ChatGPT (used by 59%), followed by Gemini (23%) and Meta AI (20%).

The widespread adoption raises growing safety and welfare concerns. As teenagers increasingly rely on AI for information, companionship or emotional support, critics point to potential risks, including exposure to biased content, misinformation, or emotionally manipulative interactions, particularly among vulnerable youth.

Legal action has already followed, with families of at least two minors suing AI-developer companies after alleged harmful advice from chatbots.

Demographic patterns reveal that Black and Hispanic teens report higher daily usage rates (around 33-35%) compared to their White peers (≈ 22%). Daily use is also more common among older teens (15–17) than younger ones.

For policymakers and digital governance stakeholders, the findings add urgency to calls for AI-specific safeguarding frameworks, especially where young people are concerned. As AI tools become embedded in adolescent life, ensuring transparency, responsible design, and robust oversight will be critical to preventing unintended harms.

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Australian families receive eSafety support as the social media age limit takes effect

Australia has introduced a minimum age requirement of 16 for social media accounts during the week, marking a significant shift in its online safety framework.

The eSafety Commissioner has begun monitoring compliance, offering a protective buffer for young people as they develop digital skills and resilience. Platforms now face stricter oversight, with potential penalties for systemic breaches, and age assurance requirements for both new and current users.

Authorities stress that the new age rule forms part of a broader effort aimed at promoting safer online environments, rather than relying on isolated interventions. Australia’s online safety programmes continue to combine regulation, education and industry engagement.

Families and educators are encouraged to utilise the resources on the eSafety website, which now features information hubs that explain the changes, how age assurance works, and what young people can expect during the transition.

Regional and rural communities in Australia are receiving targeted support, acknowledging that the change may affect them more sharply due to limited local services and higher reliance on online platforms.

Tailored guidance, conversation prompts, and step-by-step materials have been produced in partnership with national mental health organisations.

Young people are reminded that they retain access to group messaging tools, gaming services and video conferencing apps while they await eligibility for full social media accounts.

eSafety officials underline that the new limit introduces a delay rather than a ban. The aim is to reduce exposure to persuasive design and potential harm while encouraging stronger digital literacy, emotional resilience and critical thinking.

Ongoing webinars and on-demand sessions provide additional support as the enforcement phase progresses.

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AI agents redefine knowledge work through cognitive collaboration

A new study by Perplexity and Harvard researchers sheds light on how people use AI agents at scale.

Millions of anonymised interactions were analysed to understand who relies on agent technology, how intensively it is used and what tasks users delegate. The findings challenge the notion of a digital concierge model and reveal a shift toward more profound cognitive collaboration, rather than merely outsourcing tasks.

More than half of all activity involves cognitive work, with strong emphasis on productivity, learning and research. Users depend on agents to scan documents, summarise complex material and prepare early analysis before making final decisions.

Students use AI agents to navigate coursework, while professionals rely on them to process information or filter financial data. The pattern suggests that users adopt agents to elevate their own capability instead of avoiding effort.

Usage also evolves. Early queries often involve low-pressure tasks, yet long-term behaviour moves sharply toward productivity and sustained research. Retention rates are highest among users working on structured workflows or tasks that require knowledge.

The trajectory mirrors the early personal computer, which gained value through spreadsheets and text processing rather than recreational use.

Six main occupations now drive most agent activity, with firm reliance among digital specialists as well as marketing, management and entrepreneurial roles. Context shapes behaviour, as finance users concentrate on efficiency while students favour research.

Designers and hospitality staff follow patterns linked to their professional needs. The study argues that knowledge work is increasingly shaped by the ability to ask better questions and that hybrid intelligence will define future productivity.

The pace of adaptation across the broader economy remains an open question.

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Global network strengthens AI measurement and evaluation

Leaders around the world have committed to strengthening the scientific measurement and evaluation of AI following a recent meeting in San Diego.

Representatives from major economies agreed to intensify collaboration under the newly renamed International Network for Advanced AI Measurement, Evaluation and Science.

The UK has assumed the role of Network Coordinator, guiding efforts to create rigorous, globally recognised methods for assessing advanced AI systems.

A network that includes Australia, Canada, the EU, France, Japan, Kenya, the Republic of Korea, Singapore, the UK and the US, promoting shared understanding and consistent evaluation practices.

Since its formation in November 2024, the Network has fostered knowledge exchange to align countries on AI measurement and evaluation best practices. Boosting public trust in AI remains central, unlocking innovations, new jobs, and opportunities for businesses and innovators to expand.

The recent San Diego discussions coincided with NeurIPS, allowing government, academic and industry stakeholders to collaborate more deeply.

AI Minister Kanishka Narayan highlighted the importance of trust as a foundation for progress, while Adam Beaumont, Interim Director of the AI Security Institute, stressed the need for global approaches to testing advanced AI.

The Network aims to provide practical and rigorous evaluation tools to ensure the safe development and deployment of AI worldwide.

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China pushes global leadership on AI governance

Global discussions on artificial intelligence have multiplied, yet the world still lacks a coherent system to manage the technology’s risks. China is attempting to fill that gap by proposing a new World Artificial Intelligence Cooperation Organisation to coordinate regulation internationally.

Countries face mounting concerns over unsafe AI development, with the US relying on fragmented rules and voluntary commitments from tech firms. The EU has introduced binding obligations through its AI Act, although companies continue to push for weaker oversight.

China’s rapid rollout of safety requirements, including pre-deployment checks and watermarking of AI-generated content, is reshaping global standards as many firms overseas adopt Chinese open-weight models.

A coordinated international framework similar to the structure used for nuclear oversight could help governments verify compliance and stabilise the global AI landscape.

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OpenAI launches training courses for workers and teachers

OpenAI has unveiled two training courses designed to prepare workers and educators for careers shaped by AI. The new AI Foundations course is delivered directly inside ChatGPT, enabling learners to practise tasks, receive guidance, and earn a credential that signals job-ready skills.

Employers, including Walmart, John Deere, Lowe’s, BCG and Accenture, are among the early adopters. Public-sector partners in the US are also joining pilots, while universities such as Arizona State and the California State system are testing certification pathways for students.

A second course, ChatGPT Foundations for Teachers, is available on Coursera and is designed for K-12 educators. It introduces core concepts, classroom applications and administrative uses, reflecting growing teacher reliance on AI tools.

OpenAI states that demand for AI skills is increasing rapidly, with workers trained in the field earning significantly higher salaries. The company frames the initiative as a key step toward its upcoming jobs platform.

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Rising UK screen time sparks concerns for wellbeing

UK internet use has risen sharply, with adults spending over four and a half hours a day online in 2025, according to Ofcom’s latest Online Nation report.

Public sentiment has cooled, as fewer people now believe the internet is good for society, despite most still judging its benefits to outweigh the risks.

Children report complex online experiences, with many enjoying their digital time while also acknowledging adverse effects such as the so-called ‘brain rot’ linked to endless scrolling.

Significant portions of young people’s screen time occur late at night on major platforms, raising concerns about well-being.

New rules requiring age checks for UK pornography sites prompted a surge in VPN use as people attempted to bypass restrictions, although numbers have since declined.

Young users increasingly turn to online tools such as ASMR for relaxation, yet many also encounter toxic self-improvement content and body shaming.

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Snowflake launches AI platform for Japan enterprises

Japan’s businesses are set to gain new AI capabilities with the arrival of Snowflake Intelligence, a platform designed to let employees ask complex data questions using natural language.

The tool integrates structured and unstructured data into a single environment, enabling faster and more transparent decision-making.

Early adoption worldwide has seen more than 15,000 AI agents deployed in recent months, reflecting growing demand for enterprise AI. Snowflake Intelligence builds on this momentum by offering rapid text-to-SQL responses, advanced agent management and strong governance controls.

Japanese enterprises are expected to benefit from streamlined workflows, increased productivity, and improved competitiveness as AI agents uncover patterns across various sectors, including finance and manufacturing.

Snowflake aims to showcase the platform’s full capabilities during its upcoming BUILD event in December while promoting broader adoption of data-driven innovation.

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Salesforce pushes unified data model for safer AI agents

Salesforce and Informatica are promoting a shared data framework designed to provide AI agents with a deeper understanding of business. Salesforce states that many projects fail due to context gaps, which leave agents unable to interpret enterprise data accurately.

Informatica adds master data management and a broad catalogue that defines core business entities across systems. Data lineage tools track how information moves through an organisation, helping agents judge reliability and freshness.

Data 360 merges these metadata layers and signals into a unified context interface without copying enterprise datasets. Salesforce claims that the approach provides Agentforce with a more comprehensive view of customers, processes, and policies, thereby supporting safer automation.

Wyndham and Yamaha representatives, quoted by Salesforce, say the combined stack helps reduce data inconsistency and accelerate decision-making. Both organisations report improved access to governed and harmonised records that support larger AI strategies.

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