UNESCO pushes for digital trust at WSIS+20
Digital platforms are reshaping how we experience truth, trust, and crisis, and global leaders are racing to ensure these systems serve the public good rather than deepen societal divides.
At the WSIS+20 High-Level Event in Geneva, UNESCO convened a timely session exploring how to strengthen global information ecosystems through responsible platform governance and smart technology use. The discussion, titled ‘Towards a Resilient Information Ecosystem’, brought together international regulators, academics, civil society leaders, and tech industry representatives to assess digital media’s role in shaping public discourse, especially in times of crisis.
UNESCO’s Assistant Director General Tawfik Jelassi emphasised the organisation’s longstanding mission to build peace through knowledge sharing, warning that digital platforms now risk becoming breeding grounds for misinformation, hate speech, and division. To counter this, he highlighted UNESCO’s ‘Internet for Trust’ initiative, which produced governance guidelines informed by over 10,000 global contributions.
Speakers called for a shift from viewing misinformation as an isolated problem to understanding the broader digital communication ecosystem, especially during crises such as wars or natural disasters. Professor Ingrid Volkmer stressed that global monopolies like Starlink, Amazon Web Services, and OpenAI dominate critical communication infrastructure, often without sufficient oversight.
She urged a paradigm shift that treats crisis communication as an interconnected system requiring tailored regulation and risk assessments. France’s digital regulator Frédéric Bokobza outlined the European Digital Services Act’s role in enhancing transparency and accountability, noting the importance of establishing direct cooperation with platforms, particularly during elections.
The panel also spotlighted ways to empower users. Google’s Nadja Blagojevic showcased initiatives like SynthID watermarking for AI-generated content and media literacy programs such as ‘Be Internet Awesome,’ which aim to build digital critical thinking skills across age groups.
Meanwhile, Maria Paz Canales from Global Partners Digital offered a civil society perspective, sharing how AI tools protect protestors’ identities, preserve historical memory, and amplify marginalised voices, even amid funding challenges. She also called for regulatory models distinguishing between traditional commercial media and true public interest journalism, particularly in underrepresented regions like Latin America.
The session concluded with a strong call for international collaboration among regulators and platforms, affirming that information should be treated as a public good. Participants underscored the need for inclusive, multistakeholder governance and sustainable support for independent media to protect democratic values in an increasingly digital world.
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