AT&T has introduced a new initiative offering bill credits to customers affected by network outages, aiming to rebuild trust after a series of major service disruptions in 2024. The scheme, called AT&T Guarantee, will provide automatic credits to fibre customers experiencing outages of 20 minutes or more and wireless users facing at least an hour of disruption. The move follows a nationwide service failure last February, which lasted over 12 hours and blocked millions of calls, including thousands of emergency calls to 911.
The telecom industry has faced growing scrutiny over the reliability of its networks, with rivals such as T-Mobile and Verizon also experiencing significant outages. AT&T executives acknowledged that customer dissatisfaction had led to market share losses in recent years. In response, the company has invested over $140 billion in network improvements and nearly $1 billion in customer care and operations. The new guarantee is part of a broader effort to ensure dependable connectivity and restore consumer confidence.
Despite previous challenges, AT&T has maintained strong performance in customer satisfaction rankings, topping J.D. Power’s survey for business wireless service among large enterprises for three consecutive years until 2023. The company believes the new initiative will strengthen its position in the market by demonstrating a commitment to service reliability and customer compensation when expectations are not met.
Elon Musk is working to expand his aerospace firm SpaceX and its satellite broadband service Starlink in Italy. Talks are underway for potential supply agreements, with Musk offering Italy secure and advanced connectivity. Prime Minister Giorgia Meloni has built a close relationship with Musk, aligning with her ties to incoming US President Donald Trump.
Starlink, operating 6,700 satellites, dominates the low-Earth orbit market and provides broadband to over four million customers worldwide, including around 55,000 in Italy. The Italian government is considering using Starlink’s technology for secure communications among diplomats and defence personnel, a project valued at €1.5 billion over five years.
Emirati billionaire Hussain Sajwani plans to invest $20 billion in the growing US data centre sector over the coming years. The announcement was made alongside US President-elect Donald Trump at his Mar-a-Lago residence in Florida, where Sajwani, chairman of Dubai-based developer DAMAC, expressed the potential for even larger investments depending on market conditions.
Sajwani’s company owns the only Trump-branded golf course in the Middle East, located in Dubai. The two have a long-standing relationship, with Sajwani celebrating New Year with Trump in Florida. Trump’s focus on economic growth aligns with this announcement, though previous investment promises, such as the Foxconn factory in Wisconsin, fell short of expectations.
A surge in AI technology, particularly since the introduction of OpenAI’s ChatGPT in 2022, has driven significant investment in data infrastructure. Microsoft recently revealed plans to spend $80 billion this fiscal year on expanding its AI capacity. SoftBank’s CEO Masayoshi Son also committed $100 billion in US investments, further highlighting the sector’s momentum.
US restrictions on advanced AI chip exports to China have intensified under the Biden administration. Trump’s recent appointments of China hard-liners in key economic and diplomatic roles signal a continued focus on limiting China’s access to cutting-edge technologies.
Apple remains unable to sell its iPhone 16 in Indonesia despite agreeing to build a production facility in the country, according to Indonesia’s industry minister, Agus Gumiwang Kartasasmita. The ban stems from regulations requiring smartphones sold domestically to include at least 35% locally-made components—a threshold Apple has not met.
While Apple plans to invest $1 billion in a facility on Batam island to produce its Airtag tracking devices, the industry ministry clarified that this does not qualify as contributing to iPhone production. Kartasasmita emphasised that only phone components would satisfy the local content rules necessary for certification to sell iPhones in Indonesia.
Apple, which lacks manufacturing facilities in the country, has maintained its presence through application developer academies since 2018. Despite two days of discussions between Kartasasmita and Apple’s vice president of global government affairs, Nick Ammann, the company’s proposals for ‘innovative investment’ failed to meet Indonesia’s regulatory standards for smartphone sales.
The planned Batam facility, expected to launch operations next year, underscores Apple’s interest in expanding its footprint in Indonesia, a nation of 280 million people. However, the iPhone 16’s path to market in the region remains uncertain.
Amazon Web Services (AWS) has announced a $11 billion investment to build new data centres in Georgia, aiming to support the growing demand for cloud computing and AI technologies. The facilities, located in Butts and Douglas counties, are expected to create at least 550 high-skilled jobs and position Georgia as a leader in digital innovation.
The move highlights a broader trend among tech giants investing heavily in AI-driven advancements. Last week, Microsoft revealed an $80 billion plan for fiscal 2025 to expand data centres for AI training and cloud applications. These facilities are critical for supporting resource-intensive AI technologies like machine learning and generative models, which require vast computational power and specialised infrastructure.
The surge in AI infrastructure has also raised concerns about energy consumption. A report from the Electric Power Research Institute suggests data centres could account for up to 9% of US electricity usage by 2030. To address this, Amazon has secured energy supply agreements with utilities like Talen Energy in Pennsylvania and Entergy in Mississippi, ensuring reliable power for its expanding operations.
Amazon’s commitment underscores the growing importance of AI and cloud services, as companies race to meet the demands of a rapidly evolving technological landscape.
Recent reports reveal that Chinese hackers have compromised a broader range of US telecommunications companies than previously known. In addition to earlier breaches involving AT&T and Verizon, the cyberattacks have now been found to affect Charter Communications, Consolidated Communications, Windstream, Lumen Technologies, and T-Mobile. The hacking group, identified as Salt Typhoon and linked to Chinese intelligence, exploited vulnerabilities in network devices from security vendors such as Fortinet and Cisco Systems.
The Wall Street Journal reports that US National Security Adviser Jake Sullivan informed telecommunications and technology executives in a confidential meeting in late 2023 that these hackers had developed the capability to disrupt critical US infrastructure, including ports and power grids. While companies like AT&T and Verizon have stated that their networks are now secure and that they are collaborating with law enforcement, concerns persist about the extent and impact of these breaches.
China has denied involvement in these cyber activities, accusing the United States of disseminating disinformation. Nonetheless, the revelations have intensified discussions about national security and the resilience of US critical infrastructure against sophisticated cyber threats. The situation underscores the ongoing challenges in safeguarding sensitive communications and infrastructure from state-sponsored cyber espionage.
The Ministry of Defence announced that the UK is developing its first quantum clock, a cutting-edge device designed to enhance military intelligence and reconnaissance. Created by the Defence Science and Technology Laboratory, the clock boasts unparalleled precision, losing less than one second over billions of years.
By leveraging quantum mechanics to measure atomic energy fluctuations, the technology reduces reliance on vulnerable GPS systems, offering greater resilience against disruption by adversaries. That marks the UK’s debut in building such a device, with deployment anticipated within five years.
While not the world’s first quantum clock (similar technology was pioneered in the US 15 years ago), the UK effort highlights a growing global race in quantum advancements. Quantum clocks hold potential beyond military applications, impacting satellite navigation, telecommunications, and scientific research.
Countries like the United States and China are heavily investing in quantum technology, seeing its transformative potential. Future UK research aims to miniaturise the quantum clock for broader applications, including integration into military vehicles and aircraft, underscoring its strategic importance in defence and industry.
Samsung Electronics has become the largest shareholder of South Korea’s Rainbow Robotics, solidifying its position in the robotics sector. The company acquired an additional stake worth 267 billion won (£159 million), according to a regulatory filing by Rainbow Robotics.
The move raises Samsung’s holding in Rainbow Robotics from 14.71% to a controlling position. Prior to this, the firm’s founder, Oh Jun-ho, and related entities held the largest stake in the robotics company.
Samsung plans to establish a Future Robotics Office, which will report directly to the CEO. Moreover, this step underscores its commitment to advancing robotics as a strategic priority for future growth.
The acquisition is expected to enhance Samsung’s influence in robotics innovation and strengthen its role in shaping the industry’s future.
Russian gas deliveries to Europe via Ukraine ceased on New Year’s Day, concluding decades of reliance on Moscow’s energy dominance. Gazprom confirmed the halt at 0500 GMT, following Ukraine’s refusal to renew a transit agreement. The stoppage, long anticipated, follows a dramatic shift in European energy dynamics spurred by the war in Ukraine.
Alternative supply arrangements by EU nations such as Slovakia and Austria have ensured that the end of Russian gas transit through Ukraine will not affect consumer prices. Hungary remains connected to Russian gas through the TurkStream pipeline, while Moldova’s pro-Russian Transdniestria region is already facing heating shortages due to the cutoff.
The European Union has significantly reduced its dependence on Russian energy, replacing supplies with liquefied natural gas from Qatar and the US, as well as piped gas from Norway. Ukrainian Energy Minister German Galushchenko hailed the decision as historic, stating that Russia would face substantial financial losses as a result.
Both sides are set to incur economic setbacks. Ukraine is losing $800 million annually in transit fees, while Gazprom faces a $5 billion drop in sales. Once dominant in Europe’s energy markets, Russia’s share has plummeted from 35% to near irrelevance, marking the end of an era shaped by Soviet-era pipeline projects.
India solidified its global leadership in 2024, making remarkable strides in pharmaceuticals, biotechnology, defence, nuclear energy, and space exploration. Initiatives like the Production Linked Incentive (PLI) scheme and breakthroughs such as the indigenous antibiotic Nafithromycin propelled the pharmaceutical sector’s exports to USD 28 billion. Biotechnology expanded 13-fold over the past decade, achieving a valuation of USD 130 billion, with ambitions to hit USD 300 billion by 2030.
The nation’s defence sector reached unprecedented levels of self-reliance, recording indigenous production worth 15.24 billion USD and a 30-fold rise in exports. Achievements like the Agni-5 missile test and the deployment of advanced ballistic missile defence systems highlighted India’s strategic capabilities. In nuclear energy, capacity nearly doubled to 8,180 MW, with a roadmap to triple this by 2032 through projects like Bharat Small Reactors.
India’s space programme achieved significant milestones, including the approval of the Venus Orbiter Mission and Chandrayaan-4, as well as advancements in private sector contributions. The foundation of a second spaceport and the celebration of National Space Day underscored the sector’s growing prominence. Additionally, the solar mission Aditya-L1 made groundbreaking contributions to space weather predictions.
Infrastructure and emerging technologies further reinforced India’s position on the global stage. Developments such as the completion of a Hyperloop test track and the GNSS-enabled tolling system showcased futuristic planning. Quantum communication, AI, and blockchain innovations, including the Vishvasya platform, demonstrated India’s commitment to leading the next technological revolution.
