Internet of things

OpenAI faced questions after ChatGPT surfaced app prompts for paid users

ChatGPT users complained after the system surfaced an unexpected Peloton suggestion during an unrelated conversation. The prompt appeared for a Pro Plan subscriber and triggered questions about ad-like behaviour. Many asked why paid chats were showing promotional-style links.

OpenAI said the prompt was part of early app-discovery tests, not advertising. Staff acknowledged that the suggestion was irrelevant to the query. They said the system is still being adjusted to avoid confusing or misplaced prompts.

Users reported other recommendations, including music apps that contradicted their stated preferences. The lack of an option to turn off these suggestions fuelled irritation. Paid subscribers warned that such prompts undermine the service’s reliability.

OpenAI described the feature as a step toward integrating apps directly into conversations. The aim is to surface tools when genuinely helpful. Early trials, however, have demonstrated gaps between intended relevance and actual outcomes.

The tests remain limited to selected regions and are not active in parts of Europe. Critics argue intrusive prompts risk pushing users to competitors. OpenAI said refinements will continue to ensure suggestions feel helpful, not promotional.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Regulators question transparency after Mixpanel data leak

Mixpanel is facing criticism after disclosing a security incident with minimal detail, providing only a brief note before the US Thanksgiving weekend. Analysts say the timing and lack of clarity set a poor example for transparency in breach reporting.

OpenAI later confirmed its own exposure, stating that analytics data linked to developer activity had been obtained from Mixpanel’s systems. It stressed that ChatGPT users were not affected and that it had halted its use of the service following the incident.

OpenAI said the stolen information included names, email addresses, coarse location data and browser details, raising concerns about phishing risks. It noted that no advertising identifiers were involved, limiting broader cross-platform tracking.

Security experts say the breach highlights long-standing concerns about analytics companies that collect detailed behavioural and device data across thousands of apps. Mixpanel’s session-replay tools can be sensitive, as they can inadvertently capture private information.

Regulators argue the case shows why analytics providers have become prime targets for attackers. They say that more transparent disclosure from Mixpanel is needed to assess the scale of exposure and the potential impact on companies and end-users.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

eSafety highlights risks in connected vehicle technology

Australia’s eSafety regulator is drawing attention to concerns about how connected car features can be misused within domestic and family violence situations.

Reports from frontline workers indicate that remote access tools, trip records and location tracking can be exploited instead of serving their intended purpose as safety and convenience features.

The Australian regulator stresses that increased connectivity across vehicles and devices is creating new challenges for those supporting victim-survivors.

Smart cars often store detailed travel information and allow remote commands through apps and online accounts. These functions can be accessed by someone with shared credentials or linked accounts, which can expose sensitive information.

eSafety notes that misuse of connected vehicles forms part of a broader pattern of technology-facilitated coercive control, where multiple smart devices such as watches, tablets, cameras and televisions can play a role.

The regulator has produced updated guidance to help people understand potential risks and take practical steps with the support of specialist services.

Officials highlight the importance of stronger safeguards from industry, including simpler methods for revoking access, clearer account transfer processes during separation and more transparent logs showing when remote commands are used.

Retailers and dealerships are encouraged to ensure devices and accounts are reset when ownership changes. eSafety argues that design improvements introduced early can reduce the likelihood of harm, rather than requiring complex responses later.

Agencies and community services continue to assist those affected by domestic and family violence, offering advice on account security, safe device use and available support services.

The guidance aims to help people take protective measures in a controlled and safe way, while emphasising the importance of accessing professional assistance.

eSafety encourages ongoing cooperation between industry, government and frontline workers to manage risks linked to emerging automotive and digital technologies.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

SIM-binding mandate forces changes to WhatsApp use in India

India plans to change how major messaging apps operate under new rules requiring SIM binding and frequent re-verification. The directive obliges platforms to confirm that the original SIM remains active, altering long-standing habits around device switching. Services have 90 days to comply with the order.

The Department of Telecom says continuous SIM checks will reduce misuse by linking each account to a live subscriber identity. Companion tools such as WhatsApp Web will automatically log out every 6 hours. Users will need to relink sessions with a QR code to stay connected.

The rules apply to apps that rely on phone numbers, including WhatsApp, Signal, Telegram, and local platforms. The approach mirrors SIM-bound verification used in banking apps in India. It adds a deeper security layer that goes beyond one-time codes and registration checks.

The change may inconvenience people who use Wi-Fi-only tablets or older devices without an active SIM card. It also affects anyone who relies on WhatsApp Web for work or on multi-device setups under a single number. Messaging apps may need new login systems to ease the shift.

Officials argue that tighter controls are needed to limit cyber fraud and protect consumers. Users may still access services, but with reduced flexibility and more frequent verification. India’s move signals a broader push for stronger digital safeguards across core communications tools.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Cairo Forum examines MENA’s path in the AI era

The Second Cairo Forum brought together experts to assess how AI, global shifts, and economic pressures are shaping MENA. Speakers said the region faces a critical moment as new technologies accelerate. The discussion asked whether MENA will help shape AI or simply adopt it.

Participants highlighted global divides, warning that data misuse and concentrated control remain major risks. They argued that middle-income countries can collaborate to build shared standards. Several speakers urged innovation-friendly regulation supported by clear safety rules.

Officials from Egypt outlined national efforts to embed AI across health, agriculture, and justice. They described progress through applied projects and new governance structures. Limited data access and talent retention were identified as continuing obstacles.

Industry voices stressed that trust, transparency, and skills must underpin the use of AI. They emphasised co-creation that fits regional languages and contexts. Training and governance frameworks were seen as essential for responsible deployment.

Closing remarks warned that rapid advances demand urgent decisions. Speakers said safety investment lags behind development, and global competition is intensifying. They agreed that today’s choices will shape the region’s AI future.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Coupang breach prompts scrutiny from South Korean regulators

South Korea is examining a significant data breach at Coupang after the retailer confirmed exposure of personal details linked to millions of users. Officials say the incident involves only domestic accounts. Regulators have opened a formal investigation.

Coupang first reported a small number of affected users, then revised its estimate to 33.7 million. The firm states that the leaked data includes names and contact details. It maintains that passwords and payment information remain secure.

Authorities believe the breach may date back several months and may involve an overseas server. Local media reports suspicion of a former employee in China. Investigators are assessing whether safety rules were breached.

The incident adds to a series of cyberattacks on major firms in South Korea this year. Commentators say repeated lapses point to structural weaknesses. Previous breaches at SK Telecom and Lotte Card remain fresh in public memory.

Coupang has apologised and warned customers to watch for scams using stolen information. Regulators pledge to enforce swiftly if violations are confirmed. The case has reignited debate over corporate safeguards and national cyber resilience.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Mixx and MVola services grow under Axian’s partnership with Mastercard

Axian Group has entered a strategic partnership with Mastercard to expand digital payment services across its mobile network markets. The collaboration covers virtual and physical cards under the Mixx and MVola brands. Both companies say the tools will enable safer, faster cross-border payments.

Consumers will activate and top up virtual cards via the Mixx and MVola apps in markets such as Madagascar and the Comoros. Axian says real-time monitoring features will simplify international transactions. The rollout is designed to broaden financial access through mobile channels.

Axian’s fintech lead, Erwan Gelebart, says the initiative will help SMEs and entrepreneurs in Senegal and Togo adopt secure mobile-payment tools. He argues the partnership strengthens local digital ecosystems. Mastercard sees the cooperation as part of wider financial-inclusion efforts.

Mastercard executive Mete Guney says the collaboration will expand secure digital-payment infrastructure in Tanzania and neighbouring regions. He says new services aim to improve how people pay and get paid. The companies plan phased deployment as demand grows.

Axian rebranded its mobile units to Yas in 2024 across Madagascar, Comoros, Senegal, Togo and Tanzania. Its financial services arms now operate as Mixx by Yas. The new merchant and card tools build on this unified-market strategy.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Fraud and scam cases push FIDReC workloads to new highs

FIDReC recorded 4,355 claims in FY2024/2025, marking its highest volume in twenty years and a sharp rise from the previous year. Scam activity and broader dispute growth across financial institutions contributed to the increase. Greater public awareness of the centre’s role also drove more filings.

Fraud and scam disputes climbed to 1,285 cases, up more than 50% and accounting for nearly half of all claims. FIDReC accepted 2,646 claims for handling, with early resolution procedures reducing formal caseload growth. The phased approach encourages direct negotiation between consumers and providers.

Chief Executive Eunice Chua said rising claim volumes reflect fast-evolving financial risks and increasingly complex products. National indicators show similar pressures, with Singapore ranked second globally for payment card scams. Insurance fraud reports also continued to grow during the year.

Compromised credentials accounted for most scam-related cases, often involving unauthorised withdrawals or card charges. Consumers reported incidents without knowing how their details were obtained. The share of such complaints rose markedly compared with the previous year.

Banks added safeguards on large digital withdrawals as part of wider anti-scam measures. Regulators introduced cooling-off periods, stronger information sharing and closer monitoring of suspicious activity. Authorities say the goal is to limit exposure to scams and reinforce public confidence.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Concerns grow over WhatsApp rules as Italy probes Meta AI practices

Italy’s competition authority has launched an investigation into Meta over potential dominance in AI chatbots. Regulators are reviewing the new WhatsApp Business terms and upcoming Meta AI features. They say the changes could restrict rivals’ access to the platform.

Officials in Italy warn that the revised conditions may limit innovation and reduce consumer choice in emerging AI services. The concerns fall under Article 102 TFEU. The authority states that early action may be necessary to prevent distortions.

The case expands an existing Italian investigation into Meta and its regional subsidiaries. Regulators say technical integration of Meta AI could strengthen exclusionary effects. They argue that WhatsApp’s scale gives Meta significant structural advantages.

Low switching rates among users may entrench Meta’s market position further in Italy and beyond. Officials say rival chatbot providers would struggle to compete if access is constrained. They warn that competition could be permanently harmed.

Meta has announced significant new AI investments in the United States. Italian regulators say this reflects the sector’s growing influence. They argue that strong oversight is needed to ensure fair access to key platforms.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

South Korea’s Hopae boosts EU presence with €5 million investment

Hopae is expanding into Europe with a €5M investment as the region prepares for mandatory EUDI Wallet adoption. The company aims to help businesses navigate multiple electronic identity systems before new requirements take effect in 2026 and 2027.

The firm plans to offer an intermediary platform that unifies eIDs and wallet-based verification. It says the model can ease compliance for regulated sectors and Very Large Online Platforms, which will need to accept EUDI Wallets under the EU rules.

Hopae has already signed a partnership with Luxembourg’s INCERT, becoming the first officially registered intermediary service. It secured OIDC certification and opened a Luxembourg office, naming Bertrand Bouteloup to lead its European expansion and trust-service ambitions.

The company says its system already integrates more than 50 eIDs and wallets, to reach 100 by mid-2026. CEO Ace Jaehoon Shim says demand for secure, wallet-based identity verification will require further investment across the continent.

Founded in 2022, Hopae previously developed the national vaccination pass in South Korea and has expanded into the United States. It is now contributing to the Korean Architecture Reference Framework while operating offices in Seoul, San Francisco, Paris, and Luxembourg.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!