Millions of South Africans are set to gain access to AI and digital skills through a partnership between Microsoft South Africa and the national broadcaster SABC Plus. The initiative will deliver online courses, assessments, and recognised credentials directly to learners’ devices.
Building on Microsoft Elevate and the AI Skills Initiative, the programme follows the training of 1.4 million people and the credentialing of nearly half a million citizens since 2025. SABC Plus, with over 1.9 million registered users, provides an ideal platform to reach diverse communities nationwide.
AI and data skills are increasingly critical for employability, with global demand for AI roles growing rapidly. Microsoft and SABC aim to equip citizens with practical, future-ready capabilities, ensuring learning opportunities are not limited by geography or background.
The collaboration also complements Microsoft’s broader initiatives in South Africa, including Ikamva Digital, ElevateHer, Civic AI, and youth certification programmes, all designed to foster inclusion and prepare the next generation for a digital economy.
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European technology leaders are increasingly questioning the long-held assumption that information technology operates outside politics, amid growing concerns about reliance on US cloud providers and digital infrastructure.
At HiPEAC 2026, Nextcloud chief executive Frank Karlitschek argued that software has become an instrument of power, warning that Europe’s dependence on American technology firms exposes organisations to legal uncertainty, rising costs, and geopolitical pressure.
He highlighted conflicts between EU privacy rules and US surveillance laws, predicting continued instability around cross-border data transfers and renewed risks of services becoming legally restricted.
Beyond regulation, Karlitschek pointed to monopoly power among major cloud providers, linking recent price increases to limited competition and warning that vendor lock-in strategies make switching increasingly difficult for European organisations.
He presented open-source and locally controlled cloud systems as a path toward digital sovereignty, urging stronger enforcement of EU competition rules alongside investment in decentralised, federated technology models.
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OpenAI has developed an internal AI data agent designed to help employees move from complex questions to reliable insights in minutes. The tool allows teams to analyse vast datasets using natural language instead of manual SQL-heavy workflows.
Across engineering, finance, research and product teams, the agent reduces friction by locating the right tables, running queries and validating results automatically. Built on GPT-5.2, it adapts as it works, correcting errors and refining its approach without constant human input.
Context plays a central role in the system’s accuracy, combining metadata, human annotations, code-level insights and institutional knowledge. A built-in memory function stores non-obvious corrections, helping the agent improve over time and avoid repeated mistakes.
To maintain trust, OpenAI evaluates the agent continuously using automated tests that compare generated results with verified benchmarks. Strong access controls and transparent reasoning ensure the system remains secure, reliable and aligned with existing data permissions.
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A survey of contact centre and customer experience (CX) leaders finds that AI has become ‘non-negotiable’ for organisations seeking to deliver efficient, personalised, and data-driven customer service.
Respondents reported widespread use of AI-enabled tools such as chatbots, virtual agents, and conversational analytics to handle routine queries, triage requests and surface insights from large volumes of interaction data.
CX leaders emphasised AI’s ability to boost service quality and reduce operational costs, enabling faster response times and better outcomes across channels.
Many organisations are investing in AI platforms that integrate with existing systems to automate workflows, assist human agents, and personalise interactions based on real-time customer context.
Despite optimism, leaders also noted challenges, including data quality, governance, skills gaps and maintaining human oversight, and stressed that AI should augment, not replace, human agents.
The article underscores that today’s competitive CX landscape increasingly depends on strategic AI adoption rather than optional experimentation.
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NVIDIA has unveiled a new suite of open physical AI models and frameworks aimed at accelerating robotics and autonomous systems development. The announcement was made at CES 2026 in the US.
The new tools span simulation, synthetic data generation, training orchestration and edge deployment in the US. NVIDIA said the stack enables robots and autonomous machines to reason, learn and act in real-world environments using shared 3D standards.
Developers in the US showcased applications ranging from construction and factory robots to surgical and service systems. Companies, including Caterpillar and NEURA Robotics, demonstrated how digital twins and open AI models improve safety and efficiency.
NVIDIA said open-source collaboration is central to advancing physical AI in the US and globally. The company aims to shorten development cycles while supporting safer deployment of autonomous machines across industries.
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Researchers at the University of Chicago are using AI to uncover insights into how the human brain processes surprise. The project, directed by Associate Professor Monica Rosenberg, compares human and AI responses to narrative moments to explore cognitive processes.
The study involved participants listening to stories whilst researchers recorded their responses through brain scans. Researchers then fed identical stories to the language model Llama, prompting it to predict subsequent text after each segment.
When AI predictions diverged from actual story content, that gap served as a measure of surprise, mirroring the discrepancy human readers experience when expectations fail.
Results showed a striking alignment between AI prediction errors and both participants’ reported feelings and brain-scan activity patterns. The correlation emerged when texts were analysed in 10 to 20-word chunks, suggesting humans and AI encode surprise at broader levels where ideas unfold.
Fourth-year data science student Bella Summe, involved in the Cognition, Attention and Brain Lab research, noted the creative challenge of working in an emerging field.
Few studies have explored whether LLM prediction errors could serve as measures of human surprise, requiring constant problem-solving and experimental design adaptation throughout the project.
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AI in breast cancer screening reduced late diagnoses by 12% and increased early detection rates in the largest trial of its kind. The Swedish study involved 100,000 women randomly assigned to AI-supported screening or standard radiologist readings between April 2021 and December 2022.
The AI system analysed mammograms and assigned low-risk cases to single readings and high-risk cases to double readings by radiologists.
Results published in The Lancet showed 1.55 cancers per 1,000 women in the AI group versus 1.76 in the control group, with 81% detected at the screening stage, compared with 74% in the control group.
Dr Kristina Lång from Lund University said AI-supported mammography could reduce radiologist workload pressures and improve early detection, but cautioned that implementation must be done carefully with continuous monitoring.
Researchers stressed that screening still requires at least one human radiologist working alongside AI, rather than AI replacing human radiologists. Cancer Research UK’s Dr Sowmiya Moorthie called the findings promising but noted more research is needed to confirm life-saving potential.
Breast Cancer Now’s Simon Vincent highlighted the significant potential for AI to support radiologists, emphasising that earlier diagnosis improves treatment outcomes for a disease that affects over 2 million people globally each year.
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OpenAI has launched Prism, a cloud-based LaTeX workspace designed to streamline the drafting, collaboration, and publication of academic papers. The tool integrates writing, citation management, real-time collaboration, and AI assistance into a single environment to reduce workflow friction.
Built specifically for scientific use, Prism embeds GPT-5.2 directly inside documents rather than as a separate chatbot. Researchers can rewrite sections, verify equations, test arguments, and clarify explanations without leaving the editing interface, positioning AI as a background collaborator.
Users can start new LaTeX projects or upload existing files through prism.openai.com using a ChatGPT account. Co-authors can join instantly, enabling simultaneous editing while maintaining structured formatting for equations, references, and manuscript layout.
OpenAI says Prism supports academic search, converts handwritten formulas into clean LaTeX, and allows voice-driven edits for faster reviews. Completed papers export as publication-ready PDFs alongside full source files.
Initially available for free to personal ChatGPT users, the workspace will later expand to Business, Enterprise, and Education plans. The company frames the tool as a practical productivity layer rather than a research disruption platform.
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Jason Stockwood, the UK investment minister, has suggested that a universal basic income could help protect workers as AI reshapes the labour market.
He argued that rapid advances in automation will cause disruptive shifts across several sectors, meaning the country must explore safety mechanisms rather than allowing sudden job losses to deepen inequality. He added that workers will need long-term retraining pathways as roles disappear.
Concern about the economic impact of AI continues to intensify.
Research by Morgan Stanley indicates that the UK is losing more jobs than it is creating because of automation and is being affected more severely than other major economies.
Warnings from London’s mayor, Sadiq Khan and senior global business figures, including JP Morgan’s chief executive Jamie Dimon, point to the risk of mass unemployment unless governments and companies step in with support.
Stockwood confirmed that a universal basic income is not part of formal government policy, although he said people inside government are discussing the idea.
He took up his post in September after a long career in the technology sector, including senior roles at Match.com, Lastminute.com and Travelocity, as well as leading a significant sale of Simply Business.
Additionally, Stockwood said he no longer pushes for stronger wealth-tax measures, but he criticised wealthy individuals who seek to minimise their contributions to public finances. He suggested that those who prioritise tax avoidance lack commitment to their communities and the country’s long-term success.
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Google is rolling out an AI-powered browsing agent inside Chrome, allowing users to automate routine online tasks. The feature is being introduced in the US for AI Pro and AI Ultra subscribers.
The Gemini agent can interact directly with websites in the US, including opening pages, clicking buttons and completing complex online forms. Testers reported successful use for tasks such as tax paperwork and licence renewals.
Google said Gemini AI integrates with password management tools while requiring user confirmation for payments and final transactions. Security safeguards and fraud detection systems have been built into Chrome for US users.
