Future of work Archives | Digital Watch Observatory

DoorDash launches Tasks app to train AI robots with gig workers

A new wave of AI development is increasingly relying on real-world human behaviour, with DoorDash moving to tap its gig workforce to generate training data for robotics systems.

DoorDash has launched a standalone app called Tasks, allowing couriers to earn money by recording themselves performing everyday activities such as folding clothes, washing dishes or making a bed. The collected data is used to train AI and robotics models to understand physical environments and human interactions better.

The move reflects a broader shift in AI training, where companies are seeking physical, real-world data rather than relying solely on text and images. Such data is essential for building systems capable of performing tasks in dynamic environments, including humanoid robots and autonomous machines.

Other companies are pursuing similar strategies. Uber and Instawork have tested gig-based data-collection models, while robotics startups are using wearable devices, such as gloves and head-mounted cameras, to capture detailed motion data for training.

The Tasks app is currently being rolled out as a pilot, with DoorDash planning to expand the types of available assignments over time. Some tasks may also be integrated into the main Dasher app, including activities that support navigation or assist autonomous delivery systems.

As competition intensifies, access to large-scale physical data is becoming a critical advantage. DoorDash’s approach highlights how gig-economy platforms are increasingly integrated into the development of next-generation AI systems.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

UK firms struggle to turn AI adoption into measurable returns

AI adoption is accelerating across UK businesses, with 78% now using the technology in some capacity, rising to 85% among mid-sized organisations. A further 14% are exploring or planning implementation by 2026, reflecting the continued momentum behind AI adoption.

Despite widespread use, tangible results remain limited. Just 31% of UK businesses report a positive return on investment, while 18% say their AI initiatives have failed to deliver expected benefits. Another 16% indicate it is still too early to assess outcomes, highlighting the long lead times often associated with AI deployments.

A major issue lies in defining success. Only 41% of organisations using AI say they have a clear understanding of what success looks like, suggesting that AI adoption is often not matched by clear strategic planning, even among mid-sized firms, the most active adopters; fewer than half can articulate measurable goals.

The findings suggest that rapid uptake has outpaced organisational readiness. Many businesses are deploying AI tools without defining how they fit into workflows, what decisions they are meant to support, or whether the goal is efficiency, cost reduction, or growth.

For AI adoption to translate into real business value, companies will need stronger governance, clearer objectives, and measurable success criteria. Without that foundation, AI risks remaining an expensive experiment rather than a driver of long-term transformation.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Learning to integrate AI into daily work like a Googler

A Stanford-backed study examined how Googlers adopt AI, showing why some embrace it while others struggle to find value. Researchers found that many initially relied on ‘simple substitution,’ replacing tasks with AI, but achieved limited benefit because to effort exceeded the payoff.

Successful adopters approached AI differently, applying a product management mindset. They identified high-value opportunities, understood the capabilities of various AI tools, and redesigned workflows rather than seeking quick fixes.

Generative AI, described as a Swiss Army knife of technology, benefits from this methodical approach.

The study highlighted five strategies for deep AI adoption: focus on work blockers rather than technology, select the right tool for the task, start small with rapid experiments, think holistically across systems, and document successful practices for others to replicate.

These techniques help users integrate AI into broader processes, elevate strategic thinking, and increase productivity.

Researchers emphasised that AI adoption thrives when employees rethink workflows and collaborate to share insights. Using a product management mindset, teams can integrate AI to boost creativity, efficiency, and decision-making across the organisation.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

OpenAI acquires Astral to expand Codex developer tools

Astral is being acquired by OpenAI as developer tooling becomes a bigger focus, with the deal aimed at boosting the capabilities of its Codex platform. The move is expected to bring widely used open-source Python tools into the ecosystem, including uv, Ruff, and ty, which are already embedded in millions of developer workflows.

The acquisition is intended to strengthen Codex’s role across the full software development lifecycle, moving beyond code generation toward more integrated and autonomous systems.

The company has positioned Codex as a system that can plan changes, modify codebases, run tools, and verify results, with usage already growing rapidly. OpenAI reported a threefold increase in users and a fivefold increase in activity this year, bringing its total to more than 2 million weekly active users.

Astral’s tools are seen as a natural fit for this vision, given their role in managing dependencies, enforcing code quality, and improving reliability in Python-based development. Integrating these tools could allow AI agents to interact more directly with the environments developers already use.

The acquisition also reinforces the importance of Python as a core language in modern software development, particularly across AI, data science, and backend systems. OpenAI said it plans to continue supporting Astral’s open-source projects while exploring deeper integration with Codex.

The deal remains subject to regulatory approval, and both companies will operate independently until completion. Once finalised, Astral’s team is expected to join OpenAI’s Codex division as the company continues building AI systems designed to collaborate across the development workflow.

Would you like to learn more about AI, tech, and digital diplomacy? If so, ask our Diplo chatbot!

Firefox adds VPN and AI tools

Mozilla is preparing a major update to its Firefox browser, introducing a built-in VPN and new AI-powered tools. The company says the changes aim to strengthen privacy and give users greater control over browsing.

The integrated VPN will hide the user’s location and IP address while offering a limited monthly data allowance in selected regions. The feature replaces a previously separate paid service and will be built into the browser.

New AI tools will support tasks such as summarising content and comparing products without leaving a web page. Additional features include split-screen browsing and tools to organise notes across tabs.

The update also introduces redesigned settings and a refreshed interface to improve usability. Mozilla says the changes are intended to create a more personalised and modern browsing experience.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

EU digital wallet nears rollout

Interoperability tests for the European Digital Identity Wallet have marked a significant step towards deployment, following a major industry-wide exercise. Systems were tested under real conditions to ensure compatibility across providers.

The initiative forms part of the EU’s plan to provide citizens with a secure digital wallet for identification and online services. The system will allow users to store identity data and access services, including electronic signatures.

Results showed that most test scenarios were successfully completed, confirming that independent systems can work together effectively. The exercise also highlighted areas requiring further refinement ahead of wider implementation.

EU officials and industry leaders said the progress supports the development of a unified digital ecosystem. The wallet is expected to simplify everyday services while strengthening security and trust in digital identity solutions.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Smart Ship Hub calls for careful approach to AI cameras on vessels

Digital vessel performance platform Smart Ship Hub is calling on the maritime industry to embrace AI-enabled camera systems as proactive safety tools, while insisting that their deployment must be underpinned by strong governance and genuine respect for seafarers’ working and living environments.

The company warns that, introduced without clarity or context, the technology risks being perceived as surveillance rather than safety enhancement.

Captain Nagpaul, Voyage Performance Specialist at Smart Ship Hub, outlined a broad range of operational applications for AI cameras at sea, from early fire detection and cargo monitoring during high-risk activities such as mooring operations, to improved situational awareness in areas of poor visibility and high vessel traffic.

The systems can also generate time-stamped visual records to support incident investigations and enable shore-based specialists to provide remote technical support through secure mobile applications.

Smart Ship Hub CEO Joy Basu argued that resisting the technology is not a viable strategy for the sector, noting that crew acceptance improves when workers see tangible benefits such as reduced workload and safer daily operations.

He described AI camera systems as powerful tools that enhance safety and strengthen the connection between ship and shore, but stressed they are not substitutes for professional experience and judgement.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Horizon Worlds remains active as Meta reconsiders VR plans

Meta has reversed its earlier decision to discontinue virtual reality support for Horizon Worlds, allowing the platform to remain available on VR headsets despite previous plans to prioritise mobile and web access.

The decision follows an internal reassessment of user engagement trends, which indicate limited adoption of VR-based social platforms.

While Horizon Worlds was once positioned as central to the company’s metaverse ambitions, demand has remained relatively low, raising questions about the long-term viability of immersive social environments.

Financial pressures also continue to shape strategy.

Meta’s Reality Labs division has recorded substantial losses since 2021, reflecting high investment in virtual and augmented reality technologies without corresponding commercial returns.

Industry data further suggests declining headset sales, reinforcing uncertainty around VR as a mainstream consumer platform.

In contrast, mobile usage of Horizon Worlds is growing faster. Increasing downloads point to broader accessibility and improved product-market alignment, though revenue generation remains limited.

As a result, Meta is prioritising mobile development instead of fully abandoning VR, maintaining a dual approach while seeking more sustainable engagement models.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

EU scrutiny intensifies over Broadcom VMware licensing dispute

Broadcom is facing increased regulatory pressure in the EU following a formal antitrust complaint concerning changes to VMware licensing practices.

The complaint highlights growing tensions between large technology providers and European cloud infrastructure firms.

The filing, submitted by Cloud Infrastructure Services Providers in Europe, raises concerns that revised licensing models could significantly alter market dynamics.

European providers argue that the changes may limit flexibility, increase costs, and affect their ability to compete effectively in the cloud services sector.

At the centre of the dispute lies the broader issue of market concentration and control over critical digital infrastructure.

Industry stakeholders suggest that restrictive licensing conditions could reshape access to essential virtualisation technologies, which underpin a wide range of cloud and enterprise services across the EU.

Regulatory attention is expected to focus on whether such practices align with the EU competition rules, particularly regarding fair access and market neutrality.

The case emerges at a time when European policymakers are intensifying oversight of dominant technology firms and seeking to strengthen digital sovereignty across strategic sectors.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Malaysia tightens rules on data centres

Malaysia has quietly restricted new data centre approvals to projects linked to AI, signalling a strategic shift in its digital economy. Authorities confirmed that non-AI development has been halted for nearly 2 years.

The policy reflects mounting pressure on energy and water resources as demand for data centres accelerates. Officials aim to ensure infrastructure supports high-value AI projects rather than lower-impact investments.

Rapid growth has positioned Malaysia as a key regional hub, attracting major global technology firms. Concerns remain over whether the country risks hosting infrastructure without building local innovation capacity.

Leaders say future efforts will focus on balancing investment with domestic benefits and energy sustainability. Plans include expanding power supply and strengthening national AI capabilities to secure long term gains.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!