UK urged to prepare for agentic AI in government

IBM says government must shift from model-level governance to system-wide AI oversight.
AI agents could save thousands of work hours across UK departments.

Agentic AI, a new generation of AI that goes beyond automation to deliver full task orchestration, could change how government operates. Sharon Moore, CTO Public Sector UK at IBM, argues the UK Government must adopt this technology to drive operational efficiency and better public services.

Departments using AI agents have already recorded significant savings, such as 3,300 hours saved in HR tasks by East and North Hertfordshire NHS Trust and 800 hours monthly by a New Jersey agency. IBM itself has cut development costs by billions, showcasing the potential for large-scale productivity gains.

Agentic systems integrate multiple AI models and tools, solving complex problems with minimal human intervention. Unlike traditional chatbots, these systems handle end-to-end tasks and adapt across use cases, from citizen services to legacy software modernisation.

To implement these systems safely, the UK must address risks like data leaks, hallucinations, and compliance failures. Moore emphasises that future governance must shift from overseeing individual models to managing entire AI systems, built on transparency, security, and performance oversight.

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