Watson CoPilot brings AI-driven support to small firms

IBM has introduced AI-powered software to help small businesses improve operations and customer engagement. Based on its Watson AI, the tools aim to streamline tasks, reduce costs and offer deeper insights into customer behaviour.

One of the key features is Watson CoPilot, an AI assistant that handles routine customer queries using natural language processing. However, this allows employees to focus on complex tasks while improving response times and customer satisfaction.

IBM highlighted the potential of these tools to strengthen customer loyalty and drive growth in a competitive market. However, small firms may face challenges such as integration costs, data security concerns and the need for staff training.

The company provides support and resources to ease adoption and help businesses customise the technology to their needs. Using AI responsibly allows small businesses to gain a valuable edge in an increasingly digital economy.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

China pushes quantum computing towards industrial use

A Chinese startup has used quantum computing to improve breast cancer screening accuracy, highlighting how the technology could transform medical diagnostics—based in Hefei, Origin Quantum applied its superconducting quantum processor to analyse medical images faster and more precisely.

China is accelerating efforts to turn quantum research into industrial applications, with companies focusing on areas such as drug discovery, smart cities and finance. Government backing and national policy have driven rapid growth in the sector, with over 150 firms now active in quantum computing.

In addition to medical uses, quantum algorithms are being tested in autonomous parking, which has dramatically cut wait times. Banks and telecom firms have also begun adopting quantum solutions to improve operational efficiency in areas like staff scheduling.

The merging of quantum computing with AI is seen as the next significant step, with Origin Quantum recently fine-tuning a billion-parameter AI model on its quantum system. Experts expect the integration of these technologies to shift from labs to practical use in the next five years.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Solana teams up with Kazakhstan to grow crypto startups

Solana has signed a Memorandum of Understanding with Kazakhstan’s Ministry to support the country’s growing crypto sector. The partnership aims to advance startups and improve developer education using the Solana blockchain.

The collaboration aims to promote the tokenisation of capital markets, enhancing the appeal of Kazakhstan’s Astana International Exchange (AIX) to global investors.

Solana Foundation leaders highlighted how blockchain technology could help AIX compete with major exchanges such as the NYSE and Nasdaq by storing most trading volume on-chain.

The announcement comes shortly after Kazakhstan launched the Solana Economic Zone, the first in Central Asia. Digital minister Zhaslan Madiyev called the initiative a step towards fostering web3 talent and advancing Kazakhstan’s digital economy.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot

Tether CEO unveils offline password manager

Paolo Ardoino, CEO of Tether, has introduced PearPass, an open-source, offline password manager. The launch comes in response to the most significant credential breach on record, which exposed 16 billion passwords.

Ardoino criticised cloud storage, stating the time has come to abandon reliance on it for security.

The leaked data reportedly covers login details from major platforms like Apple, Meta, and Google, leaving billions vulnerable to identity theft and fraud. Experts have not yet identified the perpetrators but point to systemic flaws in cloud-based data protection.

PearPass is designed to operate entirely offline, storing credentials only on users’ devices without syncing to the internet or central servers. It aims to reduce the risks of mass hacking attempts targeting large cloud vaults.

The tool’s open-source nature allows transparency and encourages the adoption of safer, decentralised security methods.

Cybersecurity authorities urge users to change passwords immediately, enable multi-factor authentication, and monitor accounts closely.

As investigations proceed, PearPass’s launch renews the debate on personal data ownership and may set a new standard for password security.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Bitcoin holds firm as tensions rise in the Gulf

Oil markets are on edge after US airstrikes hit three of Iran’s nuclear sites, raising fears of disruption to the Strait of Hormuz. The narrow passage is vital for about 20% of the world’s oil supply.

Any obstruction could drive crude prices up to $130 per barrel and intensify global inflation pressures.

Despite the joint strikes by the US and Israel, Brent crude remains stable for now, hovering near $72 per barrel. Traders are closely watching Iran’s next move and whether shipping through the Strait will be affected.

Bitcoin, in contrast, has shown remarkable resilience. Trading above $102,600, the leading cryptocurrency has not reacted to the military escalation, reinforcing its role as a safe-haven asset during geopolitical uncertainty.

With its fixed supply and decentralised structure, Bitcoin is increasingly being seen as a hedge against inflation and instability. Its steady price amid market anxiety highlights the growing confidence in crypto during global crises.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Apple considers buying Perplexity AI

Apple is reportedly considering the acquisition of Perplexity AI as it attempts to catch up in the fast-moving race for dominance in generative technology.

According to Bloomberg, the discussions involve senior executives, including Eddy Cue and merger head Adrian Perica, who remain at an early stage.

Such a move would significantly shift Apple, which typically avoids large-scale takeovers. However, with investor pressure mounting after an underwhelming developer conference, the tech giant may rethink its traditionally cautious acquisition strategy.

Perplexity has gained prominence for its fast, clear AI chatbot and recently secured funding at a $14 billion valuation.

Should Apple proceed, the acquisition would be the company’s largest ever financially and strategically, potentially transforming its position in AI and reducing its long-standing dependence on Google’s search infrastructure.

Apple’s slow development of Siri and reliance on a $20 billion revenue-sharing deal with Google have left it trailing rivals. With that partnership now under regulatory scrutiny in the US, Apple may view Perplexity as a vital step towards building a more autonomous search and AI ecosystem.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Lawmakers at IGF 2025 call for global digital safeguards

At the Internet Governance Forum (IGF) 2025 in Norway, a high‑level parliamentary roundtable convened global lawmakers to tackle the pressing challenge of digital threats to democracy. Led by moderator Nikolis Smith, the discussion included Martin Chungong, Secretary‑General of the Inter‑Parliamentary Union (via video), and MPs from Norway, Kenya, California, Barbados, and Tajikistan. The central concern was how AI, disinformation, deepfakes, and digital inequality jeopardise truth, electoral integrity, and public trust.

Grunde Almeland, Member of the Norwegian Parliament, warned: ‘Truth is becoming less relevant … it’s hard and harder to pierce [confirmation‑bias] bubbles with factual debate and … facts.’ He championed strong, independent media, noting Norway’s success as “number one on the press freedom index” due to its editorial independence and extensive public funding. Almeland emphasised that legislation exists, but practical implementation and international coordination are key.

Kenyan Senator Catherine Mumma described a comprehensive legal framework—including cybercrime, data protection, and media acts—but admitted gaps in tackling misinformation. ‘We don’t have a law that specifically addresses misinformation and disinformation,’ she said, adding that social‑media rumours ‘[sometimes escalate] to violence’ especially around elections. Mumma called for balanced regulation that safeguards innovation, human rights, and investment in digital infrastructure and inclusion.

California Assembly Member Rebecca Bauer‑Kahn outlined her state’s trailblazing privacy and AI regulations. She highlighted a new law mandating watermarking of AI‑generated content and requiring political‑advert disclosures, although these face legal challenges as potentially ‘forced speech.’ Bauer‑Kahn stressed the need for ‘technology for good,’ including funding universities to develop watermarking and authentication tools—like Adobe’s system for verifying official content—emphasising that visual transparency restores trust.

Barbados MP Marsha Caddle recounted a recent deepfake falsely attributed to her prime minister, saying it risked ‘put[ting] at risk … global engagement.’ She promoted democratic literacy and transparency, explaining that parliamentary meetings are broadcast live to encourage public trust. She also praised local tech platforms such as Zindi in Africa, saying they foster home‑grown solutions to combat disinformation.

Tajikistan MP Zafar Alizoda highlighted regional disparities in data protections, noting that while EU citizens benefit from GDPR, users in Central Asia remain vulnerable. He urged platforms to adopt uniform global privacy standards: ‘Global platforms … must improve their policies for all users, regardless of the country of the user.’

Several participants—including John K.J. Kiarie, MP from Kenya—raised the crucial issue of ‘technological dumping,’ whereby wealthy nations and tech giants export harmful practices to vulnerable regions. Kiarie warned: ‘My people will be condemned to digital plantations… just like … slave trade.’ The consensus called for global digital governance treaties akin to nuclear or climate accords, alongside enforceable codes of conduct for Big Tech.

Despite challenges—such as balancing child protection, privacy, and platform regulation—parliamentarians reaffirmed shared goals: strengthening independent media, implementing watermarking and authentication technologies, increasing public literacy, ensuring equitable data protections, and fostering global cooperation. As Grunde Almeland put it: ‘We need to find spaces where we work together internationally… to find this common ground, a common set of rules.’ Their unified message: safeguarding democracy in the digital age demands national resilience and collective global action.

Track all key moments from the Internet Governance Forum 2025 on our dedicated IGF page.

Parliamentarians at IGF 2025 call for action on information integrity

At the Internet Governance Forum 2025 in Lillestrøm, Norway, global lawmakers and experts gathered to confront one of the most pressing challenges of our digital era: the societal impact of misinformation and disinformation, especially amid the rapid advance of AI. Framed by the UN Global Principles for Information Integrity, the session spotlighted the urgent need for resilient, democratic responses to online erosion of public trust.

AI’s disruptive power took centre stage, with speakers citing alarming trends—deepfakes manipulated global election narratives in over a third of national polls in 2024 alone. Experts like Lindsay Gorman from the German Marshall Fund warned of a polluted digital ecosystem where fabricated video and audio now threaten core democratic processes.

UNESCO’s Marjorie Buchser expanded the concern, noting that generative AI enables manipulation and redefines how people access information, often diverting users from traditional journalism toward context-stripped AI outputs. However, regulation alone was not touted as a panacea.

Instead, panellists promoted ‘democracy-affirming technologies’ that embed transparency, accountability, and human rights at their foundation. The conversation urged greater investment in open, diverse digital ecosystems, particularly those supporting low-resource languages and underrepresented cultures. At the same time, multiple voices called for more equitable research, warning that Western-centric data and governance models skew current efforts.

In the end, a recurring theme echoed across the room: tackling information manipulation is a collective endeavour that demands multistakeholder cooperation. From enforcing technical standards to amplifying independent journalism and bolstering AI literacy, participants called for governments, civil society, and the tech industry to build unified, future-proof solutions that protect democratic integrity while preserving the fundamental right to free expression.

Track all key moments from the Internet Governance Forum 2025 on our dedicated IGF page.

FC Barcelona documents leaked in ransomware breach

A recent cyberattack on French insurer SMABTP’s Spanish subsidiary, Asefa, has led to the leak of over 200GB of sensitive data, including documents related to FC Barcelona.

The ransomware group Qilin has claimed responsibility for the breach, highlighting the growing threat posed by such actors. With high-profile victims now in the spotlight, the reputational damage could be substantial for Asefa and its clients.

The incident comes amid growing concern among UK small and medium-sized enterprises (SMEs) about cyber threats. According to GlobalData’s UK SME Insurance Survey 2025, more than a quarter of SMEs have been influenced by media reports of cyberattacks when purchasing cyber insurance.

Meanwhile, nearly one in five cited a competitor’s victimisation as a motivating factor.

Over 300 organisations have fallen victim to Qilin in the past year alone, reflecting a broader trend in the rise of AI-enabled cybercrime.

AI allows cybercriminals to refine their methods, making attacks more effective and challenging to detect. As a result, companies are increasingly recognising the importance of robust cybersecurity measures.

With threats escalating, there is an urgent call for insurers to offer more tailored cyber coverage and proactive services. The breach involving FC Barcelona is a stark reminder that no organisation is immune and that better risk assessment and resilience planning are now business essentials.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Tailored AI agents improve work output—at a social cost

AI agents can significantly improve workplace productivity when tailored to individual personality types, according to new research from the Massachusetts Institute of Technology (MIT). However, the study also found that increased efficiency may come at the expense of human social interaction.

Led by Professor Sinan Aral and postdoctoral associate Harang Ju from MIT Sloan School of Management, the research revealed that human workers collaborating with AI agents completed tasks 60% more efficiently. This gain was partly attributed to a 23% reduction in social messages between team members.

The findings come amid a surge in the adoption of AI agents. A recent PwC survey found that 79% of senior executives had implemented AI agents in their organisations, with 66% reporting productivity gains. Agents are used in roles ranging from customer support to executive assistance and data analysis.

Aral and Ju developed a platform called Pairit (formerly MindMeld) to examine how AI affects team dynamics. In one of their experiments, over 2,000 participants were randomly assigned to human-only teams or teams mixed with AI agents. The groups were tasked with creating advertisements for a think tank.

Teams that included AI agents produced more content and higher-quality ad copy, but their human members communicated less, especially regarding emotional and rapport-building messages.

The study also highlighted the importance of matching AI traits to human personalities. For example, conscientious humans worked more effectively with open AI agents, whereas extroverted humans underperformed when paired with highly conscientious AI counterparts.

‘AI traits can complement human personalities to enhance collaboration,’ the researchers noted. However, they stressed that the same AI assistant may not suit everyone.

The insight underpins the launch of their new venture, Pairium AI, which aims to develop agentic AI that adapts to individual work styles. The company promotes its mission as ‘personalising the Agentic Age.’

Ju emphasised the importance of compatibility: ‘You don’t work the same way with all colleagues—AI should adapt in the same way.’

Devanshu Mehrotra, an analyst at Gartner, described the research as groundbreaking. ‘This opens the door to a much deeper conversation about the hyper-customisation of AI in the workplace.’

Looking ahead, Aral and Ju plan to explore how personalised AI can assist in negotiations, customer support, creative writing and coding tasks. Their findings suggest fitting AI to the user may become as critical as managing human team dynamics.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!