Watson CoPilot brings AI-driven support to small firms

AI adoption brings challenges such as integration costs, data privacy and the need for training.
Watson CoPilot uses natural language processing to handle routine queries, freeing staff for complex tasks.

IBM has introduced AI-powered software to help small businesses improve operations and customer engagement. Based on its Watson AI, the tools aim to streamline tasks, reduce costs and offer deeper insights into customer behaviour.

One of the key features is Watson CoPilot, an AI assistant that handles routine customer queries using natural language processing. However, this allows employees to focus on complex tasks while improving response times and customer satisfaction.

IBM highlighted the potential of these tools to strengthen customer loyalty and drive growth in a competitive market. However, small firms may face challenges such as integration costs, data security concerns and the need for staff training.

The company provides support and resources to ease adoption and help businesses customise the technology to their needs. Using AI responsibly allows small businesses to gain a valuable edge in an increasingly digital economy.

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