Consumer protection Archives | Page 87 of 205

Japan investigates X for non-compliance with the harmful content law

Japanese regulators are reviewing whether the social media platform X fails to comply with new content removal rules.

The law, which took effect in April, requires designated platforms to allow victims of harmful online posts to request deletion without facing unnecessary obstacles.

X currently obliges non-users to register an account before they can file such requests. Officials say that it could represent an excessive burden for victims who violate the law.

The company has also been criticised for not providing clear public guidance on submitting removal requests, prompting questions over its commitment to combating online harassment and defamation.

Other platforms, including YouTube and messaging service Line, have already introduced mechanisms that meet the requirements.

The Ministry of Internal Affairs and Communications has urged all operators to treat non-users like registered users when responding to deletion demands. Still, X and the bulletin board site bakusai.com have yet to comply.

As said, it will continue to assess whether X’s practices breach the law. Experts on a government panel have called for more public information on the process, arguing that awareness could help deter online abuse.

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West London borough approves AI facial recognition CCTV rollout

Hammersmith and Fulham Council has approved a £3m upgrade to its CCTV system to see facial recognition and AI integrated across the west London borough.

With over 2,000 cameras, the council intends to install live facial recognition technology at crime hotspots and link it with police databases for real-time identification.

Alongside the new cameras, 500 units will be equipped with AI tools to speed up video analysis, track vehicles, and provide retrospective searches. The plans also include the possible use of drones, pending approval from the Civil Aviation Authority.

Council leader Stephen Cowan said the technology will provide more substantial evidence in a criminal justice system he described as broken, arguing it will help secure convictions instead of leaving cases unresolved.

Civil liberties group Big Brother Watch condemned the project as mass surveillance without safeguards, warning of constant identity checks and retrospective monitoring of residents’ movements.

Some locals also voiced concern, saying the cameras address crime after it happens instead of preventing it. Others welcomed the move, believing it would deter offenders and reassure those who feel unsafe on the streets.

The Metropolitan Police currently operates one pilot site in Croydon, with findings expected later in the year, and the council says its rollout depends on continued police cooperation.

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Microsoft seizes 338 sites tied to phishing service

Microsoft has disrupted RaccoonO365, a fast-growing phishing service used by cybercriminals to steal Microsoft 365 login details.

Using a court order from the Southern District of New York, in the US, its Digital Crimes Unit seized 338 websites linked to the operation. The takedown cut off infrastructure that enabled criminals to mimic Microsoft branding and trick victims into sharing their credentials.

Since mid-2024, RaccoonO365 has been used in at least 94 countries and has stolen more than 5,000 credentials. The kits were marketed on Telegram to hundreds of paying subscribers, including campaigns that targeted healthcare providers in the US.

Microsoft identified the group’s alleged leader as Joshua Ogundipe, based in Nigeria, who is accused of creating and promoting the service. The company has referred the case to international law enforcement while continuing efforts to dismantle any rebuilt networks.

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WEF urges trade policy shift to protect workers in digital economy

The World Economic Forum (WEF) has published an article on using trade policy to build a fairer digital economy. Digital services now make up over half of global exports, with AI investment projected at $252 billion in 2024. Countries from Kenya to the UAE are positioning as digital hubs, but job quality still lags.

Millions of platform workers face volatile pay, lack of contracts, and no access to social protections. In Kenya alone, 1.9 million people rely on digital work yet face algorithm-driven pay systems and sudden account deactivations. India and the Ph i lippines show similar patterns.

AI threatens to automate lower-skilled tasks such as data annotation and moderation, deepening insecurity in sectors where many developing countries have found a competitive edge. Ethical standards exist but have little impact without enforcement or supportive regulation.

Countries are experimenting with reforms: Singapore now mandates injury compensation and retirement savings for platform workers, while the Rider Law in S p ain reclassifies food couriers as employees. Yet overly strict regulation risks eroding the flexibility that attracts youth and caregivers to gig work.

Trade agreements, such as the AfCFTA and the Kenya–EU pact, could embed labour protections in digital markets. Coordinated policies and tripartite dialogue are essential to ensure the digital economy delivers growth, fairness, and dignity for workers.

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Prolonged JLR shutdown threatens UK export targets

Jaguar Land Rover (JLR) has confirmed that its production halt will continue until at least Wednesday, 24 September, as it works to recover from a major cyberattack that disrupted its IT systems and paralysed production at the end of August.

JLR stated that the extension was necessary because forensic investigations were ongoing and the controlled restart of operations was taking longer than anticipated. The company stressed that it was prioritising a safe and stable restart and pledged to keep staff, suppliers, and partners regularly updated.

Reports suggest recovery could take weeks, impacting production and sales channels for an extended period. Approximately 33,000 employees remain at home as factory and sales processes are not fully operational, resulting in estimated losses of £1 billion in revenue and £70 million in profits.

The shutdown also poses risks to the wider UK economy, as JLR represents roughly four percent of British exports. The incident has renewed calls for the Cyber Security and Resilience Bill, which aims to strengthen defenses against digital threats to critical industries.

No official attribution has been made, but a group calling itself Scattered Lapsus$ Hunters has claimed responsibility. The group claims to have deployed ransomware and published screenshots of JLR’s internal SAP system, linking itself to extortion groups, including Scattered Spider, Lapsus$, and ShinyHunters.

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Cyberattack compromises personal data used for DBS checks at UK college

Bracknell and Wokingham College has confirmed a cyberattack that compromised data collected for Disclosure and Barring Service (DBS) checks. The breach affects data used by Activate Learning and other institutions, including names, dates of birth, National Insurance numbers, and passport details.

Access Personal Checking Services (APCS) was alerted by supplier Intradev on August 17 that its systems had been accessed without authorisation. While payment card details and criminal conviction records were not compromised, data submitted between December 2024 and May 8, 2025, was copied.

APCS stated that its own networks and those of Activate Learning were not breached. The organisation is contacting only those data controllers where confirmed breaches have occurred and has advised that its services can continue to be used safely.

Activate Learning reported the incident to the Information Commissioner’s Office following a risk assessment. APCS is still investigating the full scope of the breach and has pledged to keep affected institutions and individuals informed as more information becomes available.

Individuals have been advised to closely monitor their financial statements, exercise caution when opening phishing emails, and regularly update security measures, including passwords and two-factor authentication. Activate Learning emphasised the importance of staying vigilant to minimise risks.

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Miljodata hack exposes data of nearly 15% of Swedish population

Swedish prosecutors have confirmed that a cyberattack on IT systems provider Miljodata exposed the personal data of 1.5 million people, nearly 15% of Sweden’s population. The attack occurred during the weekend of August 23–24.

Authorities said the stolen data has been leaked online and includes names, addresses, and contact details. Prosecutor Sandra Helgadottir said the group Datacarry has claimed responsibility, though no foreign state involvement is suspected.

Media in Sweden reported that the hackers demanded 1.5 bitcoin (around $170,000) to prevent the release of the data. Miljodata confirmed the information has now been published on the darknet.

The Swedish Authority for Privacy Protection has received over 250 breach notifications, with 164 municipalities and four regional authorities impacted. Employees in Gothenburg were among those affected, according to SVT.

Private companies, including Volvo, SAS, and GKN Aerospace, also reported compromised data. Investigators are working to identify the perpetrators as the breach’s scale continues to raise concerns nationwide.

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AI will kill middle-ground media, but raw content will thrive

Advertising is heading for a split future. By 2030, brands will run hyper-personalised AI campaigns or embrace raw human storytelling. Everything in between will vanish.

AI-driven advertising will go far beyond text-to-image gimmicks. These adaptive systems will combine social trends, search habits, and first-party data to create millions of real-time ad variations.

The opposite approach will lean into imperfection, featuring unpolished TikToks, founder-shot iPhone videos, and authentic and alive content. Audiences reward authenticity over carefully scripted, generic campaigns.

Mid-tier, polished, forgettable, creative work will be the first to fade away. AI can replicate it instantly, and audiences will scroll past it without noticing.

Marketers must now pick a side: feed AI with data and scale personalisation, or double down on community-driven, imperfect storytelling. The middle won’t survive.

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AI search tools challenge Google’s dominance

AI tools are increasingly reshaping how people search online, with large language models like ChatGPT drawing millions away from traditional engines.

Montreal-based lawyer and consultant Anja-Sara Lahady says she now turns to ChatGPT instead of Google for everyday tasks such as meal ideas, interior decoration tips and drafting low-risk emails. She describes it as a second assistant rather than a replacement for legal reasoning.

ChatGPT’s weekly user base has surged to around 800 million, double the figure reported in 2025. Data shows that nearly 6% of desktop searches are already directed to language models, compared with barely half that rate a year ago.

Academics such as Professor Feng Li argue that users favour AI tools because they reduce cognitive effort by providing clear summaries instead of multiple links. However, he warns that verification remains essential due to factual errors.

Google insists its search activity continues to expand, supported by AI Overviews and AI Mode, which offer more conversational and tailored answers.

Yet, testimony in a US antitrust case revealed that Google searches on Apple devices via Safari declined for the first time in two decades, underlining the competitive pressure from AI.

The rise of language models is also forcing a shift in digital marketing. Agencies report that LLMs highlight trusted websites, press releases and established media rather than social media content.

This change may influence consumer habits, with evidence suggesting that referrals from AI systems often lead to higher-quality sales conversions. For many users, AI now represents a faster and more personal route to decisions on products, travel or professional tasks.

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PayPal launches one-time links for easy payments

PayPal has introduced PayPal links, a new way for users to send and receive money via personalised, one-time links. Users can share links through text, chat, or email, add notes or emojis, and cancel or remind recipients before links expire after 10 days.

The service will initially be available in the US, with the UK, Italy, and other markets set to follow later this month.

The company confirmed gifts, reimbursements, and split payments remain exempt from tax reporting to keep personal transfers private. PayPal said the links are designed to simplify payments, attract new users, and enhance interoperability with Venmo and other wallets.

Crypto support also allows peer-to-peer transfers between digital assets and stablecoins.

PayPal also introduced Pay with Crypto, enabling merchants to accept over 100 cryptocurrencies and wallets, including Coinbase and MetaMask, with instant conversion to stablecoins or fiat. The platform charges just 0.99% per transaction, cutting costs compared with international credit card payments.

Looking ahead, Venmo users can shop online and in-store at millions of merchants starting in 2026. PayPal said these initiatives aim to expand global reach, provide more payment options, and drive growth for merchants while enhancing the user experience.

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