EU seeks details on X’s content moderation practices

The Commission is concerned about the reduction in X’s content moderation team and linguistic coverage within the EU.

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The European Commission has taken a significant step in its investigation of company X under the Digital Services Act (DSA). On 8 May 2024, the Commission sent a request for information (RFI) to X, seeking detailed insights into its content moderation practices, particularly in light of a recent Transparency report highlighting a nearly 20% reduction in X’s content moderation team since October 2023. The reduction has diminished linguistic coverage within the EU, from 11 languages to 7.

Furthermore, the European Commission is keen on understanding X’s risk assessments and mitigation strategies concerning generative AI tools, especially their potential impact on electoral processes, dissemination of illegal content, and protection of fundamental rights. The investigation follows formal proceedings initiated against X in December 2023, examining potential breaches of the DSA related to risk management, content moderation, dark patterns, advertising transparency, and data access for researchers.

The request for information is part of an ongoing investigation, building upon prior evidence gathering and analysis, including X’s Transparency report released in March 2024 and its responses to previous information requests. X has been given deadlines to provide the requested information, with 17 May 2024 set for content moderation resources and generative AI-related data and 27 May 2024 for remaining inquiries. Failure to comply could result in fines or penalties imposed by the Commission, as stipulated under Article 74(2) of the DSA.