E-commerce and trade

ILO launches grievance apps for Indonesian workers

The International Labour Organization (ILO) has launched upgraded grievance apps to enhance workplace conditions in Indonesia’s garment, footwear and palm oil sectors. The Jakarta launch on 29 October advances decent work and strengthens industrial relations.

The initiative was developed in close collaboration with trade union confederations, federations and networks representing more than 100,000 workers nationwide.

The new apps, including SoPaN SPN, Teman Garteks, Hallo Siola and a palm oil platform, use AI for categorisation, tagging, follow-ups and satisfaction ratings. The upgrades make complaint processes quicker, clearer and more accessible for all workers.

Each platform allows workers to submit grievances with supporting evidence, which are then reviewed and addressed by union administrators through negotiation or mediation.

Funded by Canada, the ILO’s RealGains project tackles labour challenges and expands the platforms beyond the garment sector. Using technology in grievance systems, the ILO aims to boost social dialogue, safeguard workers’ rights and support businesses.

Officials highlighted that these tools could deliver direct benefits to hundreds of thousands of employees across key industries in Indonesia.

Experts emphasised that effective grievance channels are critical for sustainable industrial relations. AI apps streamline complaints and empower workers, promoting safer and fairer workplaces nationwide.

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Microsoft restores Azure services after global outage

The US tech giant, Microsoft, has resolved a global outage affecting its Azure cloud services, which disrupted access to Office 365, Minecraft, and numerous other websites.

The company attributed the incident to a configuration change that triggered DNS issues, impacting businesses and consumers worldwide.

An outage that affected high-profile services, including Heathrow Airport, NatWest, Starbucks, and New Zealand’s police and parliament websites.

Microsoft restored access after several hours, but the event highlighted the fragility of the internet due to the concentration of cloud services among a few major providers.

Experts noted that reliance on platforms such as Azure, Amazon Web Services, and Google Cloud creates systemic risks. Even minor configuration errors can ripple across thousands of interconnected systems, affecting payment processing, government operations, and online services.

Despite the disruption, Microsoft’s swift fix mitigated long-term impact. The company reiterated the importance of robust infrastructure and contingency planning as the global economy increasingly depends on cloud computing.

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Apple fined over unfair iPhone sales contracts in France

A Paris court has ordered Apple to pay around €39 million to French mobile operators, ruling that the company imposed unfair terms in contracts governing iPhone sales more than a decade ago. The court also fined Apple €8 million and annulled several clauses deemed anticompetitive.

Judges found that Apple required carriers to sell a set number of iPhones at fixed prices, restricted how its products were advertised, and used operators’ patents without compensation. The French consumer watchdog DGCCRF had first raised concerns about these practices years earlier.

Under the ruling, Apple must compensate three of France’s four major mobile networks; Bouygues Telecom, Free, and SFR. The decision applies immediately despite Apple’s appeal, which will be heard at a later date.

Apple said it disagreed with the ruling and would challenge it, arguing that the contracts reflected standard commercial arrangements of the time. French regulators have increasingly scrutinised major tech firms as part of wider efforts to curb unfair market dominance.

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NVIDIA and Nokia join forces to build the AI platform for 6G

Nokia and NVIDIA have announced a $1 billion partnership to develop an AI-powered platform that will drive the transition from 5G to 6G networks.

The collaboration will create next-generation AI-RAN systems, combining computing, sensing and connectivity to transform how the US mobile networks process data and deliver services.

However, this partnership marks a strategic step in both companies’ ambition to regain global leadership in telecommunications.

By integrating NVIDIA’s new Aerial RAN Computer and Nokia’s AI-RAN software, operators can upgrade existing networks through software updates instead of complete infrastructure replacements.

T-Mobile US will begin field tests in 2026, supported by Dell’s PowerEdge servers.

NVIDIA’s investment and collaboration with Nokia aim to strengthen the foundation for AI-native networks that can handle the rising demand from agentic, generative and physical AI applications.

These networks are expected to support future 6G use cases, including drones, autonomous vehicles and advanced augmented reality systems.

Both companies see AI-RAN as the next evolution of wireless connectivity, uniting data processing and communication at the edge for greater performance, energy efficiency and innovation.

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New AI boards help Pinterest users refine taste and shop

Pinterest is giving boards an AI upgrade, adding smarter recommendations, fresher layouts, and built-in shopping to help users move from ideas to action worldwide over the coming months.

New tabs tailor each board: Make it yours for fashion and some home decor, More ideas for categories like beauty or recipes, and All saves as a single place to find everything previously pinned.

In the US and Canada, Styled for you creates dynamic AI collages from saved fashion Pins, letting people mix and match apparel and accessories, preview outfits, and shop items that fit their taste.

Pinterest is also testing Boards made for you, personalised boards curated with editorial input and AI picks, delivered to home feeds and inboxes, featuring trending styles, weekly outfit ideas, and shoppable looks.

Executives say boards remain central to Pinterest’s experience; the new AI features aim to act like a personal shopping assistant while keeping curation simple and privacy-respecting by design.

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Adobe Firefly expands with new AI tools for audio and video creation

Adobe has unveiled major updates to its Firefly creative AI studio, introducing advanced audio, video, and imaging tools at the Adobe MAX 2025 conference.

These new features include Generate Soundtrack for licensed music creation, Generate Speech for lifelike multilingual voiceovers, and a timeline-based video editor that integrates seamlessly with Firefly’s existing creative tools.

The company also launched the Firefly Image Model 5, which can produce photorealistic 4MP images with prompt-based editing. Firefly now includes partner models from Google, OpenAI, ElevenLabs, Topaz Labs, and others, bringing the industry’s top AI capabilities into one unified workspace.

Adobe also announced Firefly Custom Models, allowing users to train AI models to match their personal creative style.

In a preview of future developments, Adobe showcased Project Moonlight, a conversational AI assistant that connects across creative apps and social channels to help creators move from concept to content in minutes.

A system that can offer tailored suggestions and automate parts of the creative process while keeping creators in complete control.

Adobe emphasised that Firefly is designed to enhance human creativity rather than replace it, offering responsible AI tools that respect intellectual property rights.

With such a release, the company continues integrating generative AI across its ecosystem to simplify production and empower creators at every stage of their workflow.

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OpenAI and Microsoft sign new $135 billion agreement to deepen AI partnership

Microsoft and OpenAI have signed a new agreement that marks the next phase of their long-standing partnership, deepening ties first formed in 2019.

The updated deal builds on years of collaboration in advancing responsible AI, positioning both organisations for long-term success while introducing new structural and operational changes.

Under the new arrangement, Microsoft supports OpenAI’s transition into a public benefit corporation (PBC) and recapitalisation. The technology giant now holds an investment valued at around $135 billion, representing about 27 percent of OpenAI Group PBC on an as-converted diluted basis.

Despite OpenAI’s recent funding rounds, Microsoft previously held a 32.5 percent stake in the for-profit entity.

The partnership maintains Microsoft’s exclusive rights to OpenAI’s frontier models and Azure API until artificial general intelligence (AGI) is achieved, but also introduces several new terms. Once AGI is declared, an independent panel will verify it.

Microsoft’s intellectual property rights are extended through 2032, including models developed after AGI with safety conditions. OpenAI may now co-develop certain products with third parties, while retaining the option to serve non-API products on any cloud provider.

OpenAI will purchase an additional $250 billion worth of Azure services, although Microsoft will no longer hold first-refusal rights for compute supply. The new framework allows both organisations to innovate independently, with Microsoft permitted to pursue AGI independently or with other partners.

The updated agreement reflects a more flexible collaboration that balances independence, growth, and shared innovation.

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UK retail investors can now access crypto ETNs

The FCA has lifted the ban on retail access to certain crypto exchange trade notes (cETNs), effective 8 October. UK consumers can now invest in cETNs listed on the Official List and traded on a Recognised Investment Exchange.

Firms offering cETNs must meet strict requirements. Products are categorised as Restricted Mass Market Investments (RMMIs), meaning financial promotions cannot include incentives, and firms must carry out appropriateness assessments, client categorisation, and risk disclosures.

Compliance with the Consumer Duty is also required, including acting in good faith, avoiding foreseeable harm, and ensuring products meet the needs of the target market.

The FCA emphasises that cETNs are complex products, and firms should have the correct permissions to offer them. Those seeking authorisation or new permissions can request pre-application support meetings.

The regulator is also advancing its crypto roadmap to integrate crypto assets more fully into its regulatory framework, with ongoing consultations on applying Handbook rules to crypto activities.

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IBM unveils Digital Asset Haven for secure institutional blockchain management

IBM has introduced Digital Asset Haven, a unified platform designed for banks, corporations, and governments to securely manage and scale their digital asset operations. The platform manages the full asset lifecycle from custody to settlement while maintaining compliance.

Built with Dfns, the platform combines IBM’s security framework with Dfns’ custody technology. The Dfns platform supports 15 million wallets for 250 clients, providing multi-party authorisation, policy governance, and access to over 40 blockchains.

IBM Digital Asset Haven includes tools for identity verification, crime prevention, yield generation, and developer-friendly APIs for extra services. Security features include Multi-Party Computation, HSM-based signing, and quantum-safe cryptography to ensure compliance and resilience.

According to IBM’s Tom McPherson, the platform gives clients ‘the opportunity to enter and expand into the digital asset space backed by IBM’s level of security and reliability.’ Dfns CEO Clarisse Hagège said the partnership builds infrastructure to scale digital assets from pilots to global use.

IBM plans to roll out Digital Asset Haven via SaaS and hybrid models in late 2025, with on-premises deployment expected in 2026.

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Anthropic boosts cloud capacity with Google’s AI hardware

Anthropic has struck a multibillion-dollar deal with Google to expand its use of cloud computing and specialised AI chips. The agreement includes the purchase of up to one million Tensor Processing Units, Google’s custom hardware built to train and run large AI models.

The partnership will provide Anthropic with more than a gigawatt of additional computing power by late 2026. Executives said the move will support soaring demand for its Claude model family, which already serves over 300,000 business clients.

Anthropic, founded by former OpenAI employees, has quickly become a major player in generative AI. Backed by Amazon and valued at $183 billion, the company recently launched Claude Sonnet 4.5, praised for its coding and reasoning abilities.

Google continues to invest heavily in AI hardware to compete with Nvidia’s GPUs and rival US tech giants. Analysts said Anthropic’s expansion signals intensifying demand for computing power as companies race to lead the global AI revolution.

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