More than 40 million people worldwide now use ChatGPT daily for health-related advice, according to OpenAI.
Over 5 percent of all messages sent to the chatbot relate to healthcare, with three in five US adults reporting use in the past three months. Many interactions occur outside clinic hours, highlighting the demand for AI guidance in navigating complex medical systems.
Users primarily turn to AI to check symptoms, understand medical terms, and explore treatment options.
OpenAI emphasises that ChatGPT helps patients gain agency over their health, particularly in rural areas where hospitals and specialised services are scarce.
The technology also supports healthcare professionals by reducing administrative burdens and providing timely information.
Despite growing adoption, regulatory oversight remains limited. Some US states have attempted to regulate AI in healthcare, and lawsuits have emerged over cases where AI-generated advice has caused harm.
OpenAI argues that ChatGPT supplements rather than replaces medical services, helping patients interpret information, prepare for care, and navigate gaps in access.
Healthcare workers are also increasingly using AI. Surveys show that two in five US professionals, including nurses and pharmacists, use generative AI weekly to draft notes, summarise research, and streamline workflows.
OpenAI plans to release healthcare policy recommendations to guide the responsible adoption of AI in clinical settings.
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