AWS unveils new agentic AI tools at reInvent

Deepgram expands speech AI across AWS platforms
AWS revealed advanced agentic AI for Amazon Connect, offering faster automation and more natural customer interactions.

AWS introduced major AI upgrades at re:Invent 2025, led by new agentic capabilities in Amazon Connect. Companies can now automate complex service tasks while customers engage with natural, multilingual voice interactions.

Customer service teams gain deeper support as agentic tools summarise conversations, prepare documents and manage routine actions. AI also drives personalised recommendations by combining live clickstream data with detailed customer histories.

AWS expanded its multicloud strategy by launching Interconnect multicloud with Google Cloud. The partnership enables private, high bandwidth links that avoid the complexity of traditional cross cloud networking.

Deepgram strengthened its collaboration with AWS by bringing real time speech models to SageMaker, Connect and Lex. Enterprises now deploy rapid speech processing across their AWS environments with improved performance and flexibility.

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