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Accelerating SDGs through digital innovation: SMEs take center stage at WSIS+20

At the WSIS+20 High-Level Event in Geneva, the session ‘Collaborative Innovation Ecosystem and Digital Transformation’ spotlighted how digital ecosystems can empower small and medium-sized enterprises (SMEs) to drive global progress toward the Sustainable Development Goals (SDGs). Organised by the China Academy of Information and Communication Technology (CAICT) and the International Telecommunication Union (ITU), the event drew experts from governments, industry, and international organisations to strategise on digital solutions for sustainable development.

Dr Cosmas Zavazava of ITU emphasised that SMEs are the heartbeat of global economies, yet many still lack the digital capacity to thrive. Through the ITU Innovation and Entrepreneurship Alliance—comprising over 100 stakeholders and 17 acceleration centres—efforts are underway to provide universal connectivity and foster sustainable digital transformation.

Xiaohui Yu of CAICT echoed this vision, highlighting the crucial role of developing nations in closing the digital gap and announcing CAICT’s expanded role as an ITU acceleration centre dedicated to tech innovation and SME support.

One key milestone from the session was launching a global case collection initiative to identify best practices in ICT-enabled SME transformation. Countries like South Africa and Kenya shared success stories—South Africa’s Digitech platform and foresight-driven policymaking, and Kenya’s Hustler Fund, which digitises SME financing via mobile platforms like M-Pesa while integrating over 20,000 government services. These examples underscore the need for inclusive infrastructure, affordable digital tools, and coherent policies to bridge divides.

The discussion culminated in a unified call for action: build a ‘platform of platforms’ that connects regional innovation efforts, harmonises cross-border policies, and fosters capacity-building to ensure digital transformation reaches even the most marginalised entrepreneurs. As participants agreed, collaboration must move beyond goodwill to coordinated, sustained action if SMEs are to unlock their full potential in achieving the SDGs.

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Rights before risks: Rethinking quantum innovation at WSIS+20

At the WSIS+20 High-Level Event in Geneva, a powerful call was made to ensure the development of quantum technologies remains rooted in human rights and inclusive governance. A UNESCO-led session titled ‘Human Rights-Centred Global Governance of Quantum Technologies’ presented key findings from a new issue brief co-authored with Sciences Po and the European University Institute.

It outlined major risks—such as quantum’s dual-use nature threatening encryption, a widening technological divide, and severe gender imbalances in the field—and urged immediate global action to build safeguards before quantum capabilities mature.

UNESCO’s Guilherme Canela emphasised that innovation and human rights are not mutually exclusive but fundamentally interlinked, warning against a ‘false dichotomy’ between the two. Lead author Shamira Ahmed highlighted the need for proactive frameworks to ensure quantum benefits are equitably distributed and not used to deepen global inequalities or erode rights.

With 79% of quantum firms lacking female leadership and a mere 1 in 54 job applicants being women, the gender gap was called ‘staggering.’ Ahmed proposed infrastructure investment, policy reforms, capacity development, and leveraging the UN’s International Year of Quantum to accelerate global discussions.

Panellists echoed the urgency. Constance Bommelaer de Leusse from Sciences Po advocated for embedding multistakeholder participation into governance processes and warned of a looming ‘quantum arms race.’ Professor Pieter Vermaas of Delft University urged moving from talk to international collaboration, suggesting the creation of global quantum research centres.

Journalist Elodie Vialle raised alarms about quantum’s potential to supercharge surveillance, endangering press freedom and digital privacy, and underscored the need to close the cultural gap between technologists and civil society.

Overall, the session championed a future where quantum technology is developed transparently, governed globally, and serves as a digital public good, bridging divides rather than deepening them. Speakers agreed that the time to act is now, before today’s opportunities become tomorrow’s crises.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

Preserving languages in a digital world: A call for inclusive action

At the WSIS+20 High-Level Event in Geneva, UNESCO convened a powerful session on the critical need to protect multilingualism in the digital age. With over 8,000 languages spoken globally but fewer than 120 represented online, the panel warned of a growing digital divide that excludes billions and marginalises thousands of cultures.

Dr Tawfik Jelassi of UNESCO painted a vivid metaphor of the internet as a vast library where most languages have no books on the shelves, calling for urgent action to safeguard humanity’s linguistic and cultural diversity.

Speakers underscored that bridging this divide goes beyond creating language tools—it requires systemic change rooted in policy, education, and community empowerment. Guilherme Canela of UNESCO highlighted ongoing initiatives like the 2003 Recommendation on Multilingualism and the UN Decade of Indigenous Languages, which has already inspired 15 national action plans.

Panellists like Valts Ernstreits and Sofiya Zahova emphasised community-led efforts, citing examples from Latvia, Iceland, and Sámi institutions that show how native speakers and local institutions must lead digital inclusion efforts.

Africa’s case brought the urgency into sharp focus. David Waweru noted that despite hosting a third of the world’s languages, less than 0.1% of websites feature African language content. Yet, promising efforts like the African Storybook project and AI language models show how local storytelling and education can thrive in digital spaces.

Elena Plexida of ICANN revealed that only 26% of email servers accept non-Latin addresses, a stark reminder of the structural barriers to full digital participation.

The session concluded with a strong call for multistakeholder collaboration. Governments, tech companies, indigenous communities, and civil society must work together to make multilingualism the default, not the exception, in digital spaces. As Jelassi put it, ensuring every language has a place online is not just a technical challenge but a matter of cultural survival and digital justice.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.

How agentic AI is transforming cybersecurity

Cybersecurity is gaining a new teammate—one that never sleeps and acts independently. Agentic AI doesn’t wait for instructions. It detects threats, investigates, and responds in real-time. This new class of AI is beginning to change the way we approach cyber defence.

Unlike traditional AI systems, Agentic AI operates with autonomy. It sets objectives, adapts to environments, and self-corrects without waiting for human input. In cybersecurity, this means instant detection and response, beyond simple automation.

With networks more complex than ever, security teams are stretched thin. Agentic AI offers relief by executing actions like isolating compromised systems or rewriting firewall rules. This technology promises to ease alert fatigue and keep up with evasive threats.

A 2025 Deloitte report says 25% of GenAI-using firms will pilot Agentic AI this year. SailPoint found that 98% of organisations will expand AI agent use in the next 12 months. But rapid adoption also raises concern—96% of tech workers see AI agents as security risks.

The integration of AI agents is expanding to cloud, endpoints, and even physical security. Yet with new power comes new vulnerabilities—from adversaries mimicking AI behaviour to the risk of excessive automation without human checks.

Key challenges include ethical bias, unpredictable errors, and uncertain regulation. In sectors like healthcare and finance, oversight and governance must keep pace. The solution lies in balanced control and continuous human-AI collaboration.

Cybersecurity careers are shifting in response. Hybrid roles such as AI Security Analysts and Threat Intelligence Automation Architects are emerging. To stay relevant, professionals must bridge AI knowledge with security architecture.

Agentic AI is redefining cybersecurity. It boosts speed and intelligence but demands new skills and strong leadership. Adaptation is essential for those who wish to thrive in tomorrow’s AI-driven security landscape.

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US targets Southeast Asia to stop AI chip leaks to China

The US is preparing stricter export controls on high-end Nvidia AI chips destined for Malaysia and Thailand, in a move to block China’s indirect access to advanced GPU hardware.

According to sources cited by Bloomberg, the new restrictions would require exporters to obtain licences before sending AI processors to either country.

The change follows reports that Chinese engineers have hand-carried data to Malaysia for AI training after Singapore began restricting chip re-exports.

Washington suspects Chinese firms are using Southeast Asian intermediaries, including shell companies, to bypass existing export bans on AI chips like Nvidia’s H100.

Although some easing has occurred between the US and China in areas such as ethane and engine components, Washington remains committed to its broader decoupling strategy. The proposed measures will reportedly include safeguards to prevent regional supply chain disruption.

Malaysia’s Trade Minister confirmed earlier this year that the US had requested detailed monitoring of all Nvidia chip shipments into the country.

As the global race for AI dominance intensifies, Washington appears determined to tighten enforcement and limit Beijing’s access to advanced computing power.

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Pakistan launches AI customs system to tackle tax evasion

Pakistan has launched its first AI-powered Customs Clearance and Risk Management System (RMS) to cut tax evasion, reduce corruption, and modernise port operations by automating inspections and declarations.

The initiative, part of broader digital reforms, is led by the Federal Board of Revenue (FBR) with support from the Intelligence Bureau.

By minimising human involvement in customs procedures, the system enables faster, fairer, and more transparent processing. It uses AI and automated bots to assess goods’ value and classification, improve risk profiling, and streamline green channel clearances.

Early trials showed a 92% boost in system performance and more than double the efficiency in identifying compliant cargo.

Prime Minister Shehbaz Sharif praised the collaboration between the FBR and IB, calling the initiative a key pillar of national economic reform. He urged full integration of the system into the country’s digital infrastructure and reaffirmed tax reform as a government priority.

The AI system is also expected to close loopholes in under-invoicing and misdeclaration, which have long been used to avoid duties.

Meanwhile, video analytics technology is trialled to detect factory tax fraud, with early tests showing 98% accuracy. In recent enforcement efforts, authorities recovered Rs178 billion, highlighting the potential of data-driven approaches in tackling fiscal losses.

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Samsung profits slump as US chip ban hits AI exports

Samsung Electronics expects its second-quarter operating profits to exceed half, citing Washington’s export controls on advanced AI chips to China.

The company announced a projected 56% year-on-year drop in operating profit, falling to 4.6 trillion won ($3.3 billion), with revenue down 6.5% from the previous quarter.

The semiconductor division, a core part of Samsung’s business, suffered due to reduced utilisation and inventory value adjustments.

US restrictions have made it difficult for South Korea’s largest conglomerate to ship high-end chips to China, forcing some of its production lines to run below capacity.

Despite weak performance in the foundry sector, the memory business remained relatively stable. Analysts pointed to weaker-than-expected sales of HBM chips used for AI and a drop in NAND storage prices, while a declining won-dollar exchange rate further pressured earnings.

Looking ahead, Samsung expects a modest recovery as demand for memory chips, mainly from AI-driven data centres, improves in the year’s second half.

The company is also facing political pressure from Washington, with threats of new tariffs prompting talks between Seoul and the US administration.

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Meta hires Apple’s top AI executive amid tech talent war

Apple has lost a key AI executive to Meta, dealing a fresh blow to the tech giant’s internal AI ambitions.

Ruoming Pang, who led Apple’s foundation models team, is joining Meta’s newly formed superintelligence group, according to people familiar with the matter.

Meta reportedly offered Pang a lucrative package worth tens of millions annually, continuing its aggressive hiring streak.

The company, led by Mark Zuckerberg, has already brought in several high-profile AI experts from Scale AI, OpenAI, Anthropic and elsewhere, with Zuckerberg personally involved in recruitment efforts.

Pang’s team at Apple had been responsible for the core language models behind Apple Intelligence and Siri.

However, internal dissatisfaction has been mounting as the company considered shifting to third-party models, including from OpenAI and Anthropic.

That shift, combined with recent leadership changes and reduced responsibilities for Apple’s AI chief John Giannandrea, has weakened morale across the team.

Following Pang’s exit, the team will now be managed by Zhifeng Chen under a new multi-tier structure.

Several engineers are also reportedly planning to leave, raising concerns about Apple’s ability to retain AI talent as Meta increases its investment and influence in the race for advanced AI development.

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Towards a unified digital future: WSIS+20 and GDC seek synergy, not redundancy

At the WSIS+20 High-Level Event in Geneva, global digital leaders gathered to align two major initiatives shaping the future of digital governance: the WSIS+20 Review and the Global Digital Compact (GDC). With resource efficiency and institutional coherence high on the UN’s agenda, the session emphasised avoiding duplication and building on two decades of WSIS infrastructure, rather than creating new frameworks.

Discussions pointed to a shared vision: a streamlined and inclusive approach to digital governance rooted in collaboration and practical results. Co-facilitators from Kenya and Albania, UN agency leaders, and the EU representatives voiced strong consensus that the WSIS legacy—built on multistakeholder participation—should remain central to the digital governance agenda.

Amandeep Singh Gill, the UN’s tech envoy, noted that the GDC already incorporates WSIS principles and advocates reliance on existing mechanisms like the WSIS Forum and the Internet Governance Forum. Proposals such as the EU’s idea of developing action line ‘roadmaps’ were well received as practical tools to embed GDC principles within the WSIS ecosystem.

UNESCO’s Assistant Director-General for Communication and Information Tawfik Jelassi and ITU’s Deputy Secretary-General Tomas Lamanauskas stressed that digital governance isn’t just about structure but outcomes that directly impact communities, from remote healthcare access to digital ID solutions. Calls to uphold the ‘progressive language’ of the GDC highlighted concern over backsliding amid geopolitical tensions, while the need for hybrid governance—blending state authority with stakeholder inclusivity—was cited as a promising way forward.

Ultimately, the session closed on a constructive note: WSIS+20 and the GDC must not compete but complement each other, delivering real-world digital transformation without adding bureaucratic layers. The challenge now lies in operationalising this consensus—coordinating reporting mechanisms, leveraging forums, and ensuring that every digital policy yields tangible benefits for people worldwide.

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Women researchers showcase accessibility breakthroughs at WSIS

At the WSIS+20 High-Level Event 2025 in Geneva, the session titled ‘Media and Education for All: Bridging Female Academic Leaders and Society towards Impactful Results’ spotlighted how female academic experts are applying AI to make media and education more inclusive and accessible. Organised by the AXS-CAT network at Universitat Autònoma de Barcelona and moderated by Dr Anita Lamprecht from Diplo, the session showcased a range of innovative projects that translate university research into real-world impact.

One highlight was the ENACT project, presented by Professor Ana Matamala, which develops simplified news content to serve audiences such as migrants, people with intellectual disabilities, and language learners. While 13 European organisations already offer some easy-to-understand content, challenges remain in maintaining journalistic integrity while ensuring accessibility.

Meanwhile, Professor Pilar Orero unveiled three AI-driven projects: Mosaic, a searchable public broadcaster archive hub; Alfie, which tackles AI bias in media; and a climate change initiative focused on making scientific data more comprehensible to the public. Several education-centred projects also took the stage.

Dr Estella Oncins introduced the Inclusivity project, which uses virtual reality to engage neurodiverse students and promote inclusive teaching methods. Dr Mireia Farrus presented Scribal, a real-time AI-powered transcription and translation tool for university lectures, tailored to support Catalan language users and students with hearing impairments.

Additionally, Dr Mar Gutierrez Colon shared two accessibility tools: a gamified reading app for children in Kenya and an English language test adapted for students with special educational needs. During the Q&A, discussions turned to the challenges of teaching fast-evolving technologies like AI, especially given the scarcity of qualified educators.

The speakers emphasised that digital accessibility is not just a technical concern but a matter of educational justice, advocating for stronger collaboration between academia and industry to ensure inclusive learning opportunities for all.

Track all key events from the WSIS+20 High-Level Event 2025 on our dedicated page.