Consumer protection

India demands $601 million from Samsung

Samsung, the largest smartphone manufacturer in India, is under pressure from the Indian government over an alleged tax evasion involving telecom equipment imports.

Authorities claim the company dodged import tariffs between 2018 and 2021 by misclassifying key components it sold to Reliance Jio.

The component in question, the ‘Remote Radio Head,’ was reportedly imported from Korea and Vietnam. While Samsung argues the part does not function as a transceiver and therefore shouldn’t be subject to import duties, Indian officials point to earlier communications from the company describing it as such.

Tax raids carried out in 2021 uncovered internal documents and emails that reportedly support the government’s case. Samsung denies any wrongdoing and insists it followed local laws, citing a disagreement over technical classification rather than deliberate fraud.

The company is now exploring legal options to contest the demand. Meanwhile, seven Samsung executives in India face additional fines totalling $81 million. Reliance Jio, the buyer of the equipment, has not issued a statement.

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Ticketmaster under fire for misleading Oasis ticket sales

Ticketmaster is facing scrutiny from the UK’s Competition and Markets Authority (CMA) over concerns it may have breached consumer protection laws during the recent sale of Oasis reunion tour tickets.

The CMA launched an investigation after fans complained about steep prices and a lack of transparency.

The watchdog highlighted issues with Ticketmaster’s ‘platinum’ ticket labelling, which often carried price tags more than double the standard rate.

Despite the inflated costs, the tickets did not offer better seating or added benefits. Buyers were reportedly unaware of this, leading to confusion and frustration.

Another point of concern was Ticketmaster’s handling of standing room tickets. A lower-priced category was sold off early, leaving many fans in long online queues only to be met with pricier alternatives, with little explanation provided at the time of purchase.

The CMA is now working with Ticketmaster to ensure greater clarity for consumers moving forward. It expects the platform to make changes that will help fans make better-informed decisions when buying tickets in the future.

For more information on these topics, visit diplomacy.edu.

AI physiotherapy service helps UK patients manage back pain

Lower back pain, one of the world’s leading causes of disability, has left hundreds of thousands of people in the UK stuck on long waiting lists for treatment. To address the crisis, the NHS is trialling a new solution: Flok Health, the first AI-powered physiotherapy clinic approved by the Care Quality Commission.

The app offers patients immediate access to personalised treatment plans through pre-recorded videos driven by artificial intelligence.

Created by former Olympic rower Finn Stevenson and tech expert Ric da Silva, Flok aims to treat straightforward cases that don’t require scans or hands-on intervention.

Patients interact with an AI-powered virtual physio, responding to questions that tailor the treatment pathway, with over a billion potential combinations. Unlike generative AI, Flok uses a more controlled system, eliminating the risk of fabricated medical advice.

The service has already launched in Scotland and is expanding across England, with ambitions to cover half the UK within a year. Flok is also adding treatment for conditions like hip and knee osteoarthritis, and women’s pelvic health.

While promising, the system depends on patients correctly following instructions, as the AI cannot monitor physical movements. Real physiotherapists are available to answer questions, but they do not provide live feedback during exercises.

Though effective for some, not all users find AI a perfect fit. Some, like the article’s author, prefer the hands-on guidance and posture corrections of human therapists.

Experts agree AI has potential to make healthcare more accessible and efficient, but caution that these tools must be rigorously evaluated, continuously monitored, and designed to support – not replace – clinical care.

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OpenAI improves ChatGPT voice to stop unwanted interruptions

OpenAI has rolled out improvements to its ChatGPT voice assistant in an effort to make interactions more natural and less frustrating.

The latest update to Advanced Voice Mode allows users to pause mid-sentence without being cut off—a common issue with AI voice tools that often interrupt users during brief silences or deep breaths.

Free users of ChatGPT now benefit from this smoother conversational experience, while paying subscribers—including those on the Plus, Teams, Edu, Business, and Pro plans—also enjoy a more refined voice assistant.

The AI now speaks with a more engaging and creative tone, delivering answers that are clearer and more direct.

OpenAI’s goal is to create a more personable assistant that feels comfortable to speak with. According to the company, the changes make the AI more enjoyable to use and better equipped for real-time conversation.

These upgrades come as competition in the AI voice market heats up. Startups like Sesame, backed by major investors, are gaining attention with lifelike AI voices, while tech giants like Amazon are preparing to release enhanced voice assistants powered by large language models.

For more information on these topics, visit diplomacy.edu.

EU regulators to drop Apple probe after compliance changes

EU antitrust regulators are preparing to close their year-long investigation into Apple’s web browser options on iPhones.

The inquiry, launched under the Digital Markets Act (DMA), examined whether Apple’s design restricted users from easily switching to rival browsers or search engines.

Changes implemented by the company have addressed the concerns of the European Commission, leading regulators to conclude the case.

The probe, which began in March last year, was part of the EU’s broader effort to ensure fair competition in digital markets.

Apple made modifications to its browser settings to comply with the new regulations, avoiding potential fines or further legal action. These changes align with the goal of the European Union to prevent dominant technology firms from imposing unfair restrictions on users.

Regulators are expected to officially close the investigation soon, marking a significant step in enforcing the DMA. The outcome highlights the EU’s growing influence over global tech policies, compelling major companies like Apple to adjust their practices to meet stricter competition standards.

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Instagram users react to Meta’s new AI experiment

Meta has come under fire once again, this time over a new AI experiment on Instagram that suggests comments for users. Some users accused the company of using AI to inflate engagement metrics, potentially misleading advertisers and diminishing authentic user interaction.

The feature, spotted by test users, involves a pencil icon next to the comment bar on Instagram posts. Tapping it generates suggested replies based on the image’s content.

Meta has confirmed the feature is in testing but did not reveal plans for a broader launch. The company stated that it is exploring ways to incorporate Meta AI across different parts of its apps, including feeds, comments, groups, and search.

Public reaction has been largely negative, with concerns that AI-generated comments could flood the platform with inauthentic conversations. Social media users voiced fears of fake interactions replacing genuine ones, and some accused Meta of deceiving advertisers through inflated statistics.

Comparisons to dystopian scenarios were common, as users questioned the future of online social spaces.

This isn’t the first time Meta has faced backlash for its AI ventures. Previous attempts included AI personas modelled on celebrities and diverse identities, which were criticised for being disingenuous and engineered by largely homogenous development teams.

The future of AI-generated comments on Instagram remains uncertain as scrutiny continues to mount.

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US retailers resist price hikes amid tariff pressures

US retailers Walmart and Target are engaged in tense negotiations with suppliers over proposed price increases on a wide range of products.

Manufacturers argue that rising costs, driven by tariffs imposed under former President Donald Trump, are making it difficult to maintain prices. Retailers, however, are pushing back to avoid losing market share and discouraging cost-conscious shoppers.

United States businesses such as Nordic Ware and Bogg Bag have seen production costs surge due to tariffs on aluminium and Chinese imports.

While some suppliers are attempting to raise prices, major retailers require a lengthy review process before accepting any increases.

Smaller manufacturers face the risk of having their products replaced with cheaper alternatives if they insist on higher prices.

Toymaker MGA Entertainment is among the firms negotiating price hikes with Walmart and Target, but retailers are resisting, citing concerns over strained consumers.

Some companies are absorbing losses to maintain shelf space, while others are seeking alternative production locations to reduce costs. The outcome of these pricing battles will determine how much shoppers ultimately pay for everyday goods.

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23andMe enters bankruptcy after failed takeover bids

Genetic testing company 23andMe has filed for Chapter 11 bankruptcy protection in the United States as part of efforts to sell the struggling business.

Co-founder and CEO Anne Wojcicki has resigned after multiple failed takeover attempts, with CFO Joe Selsavage stepping in as interim chief executive.

The company had previously cut 40% of its workforce and halted therapy development in a restructuring effort announced in November.

Wojcicki had been pushing for a buyout since April 2023 but faced repeated rejections from the board. Her most recent bid, valuing 23andMe at $11 million, was significantly lower than the company’s current $50 million market value.

Despite financial difficulties, the firm has secured a $35 million financing commitment and expects to continue operations during the sale process.

The company has faced mounting challenges, including a $30 million settlement for a 2023 data breach that exposed the personal information of 6.9 million customers.

With estimated liabilities between $100 million and $500 million, 23andMe’s future now depends on securing a buyer willing to salvage the once high-profile genetic testing firm.

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Meta agrees to halt targeted ads in landmark UK privacy case

Meta, the owner of Facebook and Instagram, has agreed to stop targeting a UK citizen with personalised adverts as part of a settlement in a landmark privacy case.

The case, which avoided a high court trial, was brought by human rights campaigner Tanya O’Carroll in 2022, who claimed Meta had violated UK data laws by processing her personal data for targeted advertising without her consent.

O’Carroll’s case received support from the UK’s data watchdog, the Information Commissioner’s Office (ICO), which stated that users have the right to opt out of targeted ads.

The settlement has been hailed as a victory for O’Carroll, with potential implications for millions of social media users in the UK. Meta, however, disagreed with the claims. Instead of this, the company was considering introducing a subscription model in the UK for users who want an advert-free version of its platforms.

The ICO’s stance in favour of privacy rights could prompt similar lawsuits in the future, as users are increasingly demanding control over how their data is used online.

O’Carroll argued that the case demonstrated the growing desire for more control over surveillance advertising and said that the ICO’s support could encourage more people to object to targeted ads.

Meta, which generates most of its revenue from advertising, emphasised that it took its privacy obligations seriously and was exploring the option of a paid, ad-free service for UK users.

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Hackers use fake Semrush ads to steal Google accounts

Cybercriminals are using fake adverts for popular SEO platform Semrush to trick users into giving up access to their Google accounts, researchers have warned.

The malvertising campaign features ads that link to a bogus Semrush login page, which only allows users to sign in via Google, a tactic designed to steal high-value credentials.

According to Malwarebytes, Semrush accounts are often linked to critical Google services such as Analytics and Search Console.

These tools store confidential business insights, which threat actors could exploit for strategic and financial gain. The scammers may also access names, phone numbers, business details, and partial card information through compromised Semrush accounts.

By impersonating Semrush support, attackers could deceive users into revealing full card details under the pretence of payment or billing updates. However, this may open the door to wider fraud, such as redirecting funds from vendors or business partners.

With Semrush serving over 117,000 customers, including a significant share of Fortune 500 firms, the attack underscores the growing risks of malvertising on platforms like Google.

Security experts are urging businesses to tighten account access controls and remain cautious when engaging with search ads, even from seemingly reputable brands.

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