Consumer protection

The EU Commission hits Apple and Meta with draconian fines

The European Commission has fined tech giants Apple and Meta a combined €700 million, marking the first penalties under the EU’s Digital Markets Act (DMA). 

The act, designed to rein in the dominance of the world’s largest online platforms, targets practices that the EU considers harmful to consumer choice and digital competition.

Apple case

Apple received a €500 million fine for its App Store’s restrictive ‘steering terms,’ which the Commission found fail to allow users to discover better offers on other marketplaces. 

Apple defended its position, calling the EU’s decision an unfair attack on its business model and pledging to appeal.

Meta case

Meta was fined €200 million for its controversial ‘pay or consent’ model introduced on Facebook and Instagram in the EU in late 2023. 

The Commission argued that Meta’s practice of forcing users to accept the combination of their data for targeted advertising breaches privacy rights under the DMA. 

Meta responded sharply, accusing the EU of targeting successful American firms while giving a pass to their European and Chinese counterparts.

Larger context:

The fines come when transatlantic tensions over trade and regulation escalate. 

Although the European Commission insists the sanctions are unrelated to US-EU trade disputes, the White House has previously warned that such actions would face scrutiny and could prompt retaliatory tariffs. 

Both Apple and Meta now have 60 days to comply with the rulings or face additional penalty payments.

Despite the regulatory significance of the decision, the announcement was delivered via press release, with key EU officials overseeing the DMA absent. 

Their absence sparked questions about political coordination and timing, especially given recent US visits by EU leaders and ongoing diplomatic friction over digital regulation.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

New hiring platform tries to puts personality before paperwork

Two brothers and USC students, Raihan and Azam Dadabhoy, have launched an AI-powered job marketplace called Sensiply to foster more human-centred hiring.

They developed a platform where job seekers can introduce themselves via video, showcasing personality alongside experience.

Users upload personal and professional details before recording a ‘Sensipitch’ a video pitch that the AI analyses for traits like ambition or communication skills.

The tool then matches candidates with roles based on qualifications and inferred personality, helping employers connect with talent beyond a CV.

Despite concerns about algorithmic bias, the brothers designed the platform to delay access to demographic data until after a match is made.

While the service remains free for applicants, Sensiply plans to introduce a subscription model for employers.

The founders, driven by real-world struggles and over 100 research calls, hope their innovation makes hiring more equitable and personal.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Google spoofed in sophisticated phishing attack

A sophisticated phishing attack recently targeted Google users, exploiting a well-known email authentication method to bypass security measures.

The attackers sent emails appearing to be from Google’s legitimate address, no-reply@accounts.google.com, and claimed the recipient needed to comply with a subpoena.

The emails contained a link to a Google Sites page, prompting users to log in and revealing a fake legal support page.

What made this phishing attempt particularly dangerous was that it successfully passed both DMARC and DKIM email authentication checks, making it appear entirely genuine to recipients.

In another cyber-related development, Microsoft issued a warning regarding the use of Node.js in distributing malware. Attackers have been using the JavaScript runtime environment to deploy malware through scripts and executables, particularly targeting cryptocurrency traders via malvertising campaigns.

The new technique involves executing JavaScript directly from the command line, making it harder to detect by traditional security tools.

Meanwhile, the US has witnessed a significant change in its disinformation-fighting efforts.

The State Department has closed its Counter Foreign Information Manipulation and Interference group, previously known as the Global Engagement Center, after accusations that it was overreaching in its censorship activities.

The closure, led by Secretary of State Marco Rubio, has sparked criticism, with some seeing it as a victory for foreign powers like Russia and China.

Finally, gig workers face new challenges as the Tech Transparency Project revealed that Facebook groups are being used to trade fake gig worker accounts for platforms like Uber and Lyft.

Sellers offer access to verified accounts, bypassing safety checks, and putting passengers and customers at risk. Despite reports to Meta, many of these groups remain active, with the social media giant’s automated systems failing to curb the activity.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

ChatGPT search grows rapidly in Europe

ChatGPT search, the web-accessing feature within OpenAI’s chatbot, has seen rapid growth across Europe, attracting an average of 41.3 million monthly active users in the six months leading up to March 31.

It marks a sharp rise from 11.2 million in the previous six-month period, according to a regulatory filing by OpenAI Ireland Limited.

Instead of operating unnoticed, the service must now report this data under the EU’s Digital Services Act (DSA), which defines monthly recipients as users who actively view or interact with the platform.

Should usage cross 45 million, ChatGPT search could be classified as a ‘very large’ online platform and face stricter rules, including transparency obligations, user opt-outs from personalised recommendations, and regular audits.

Failure to follow DSA regulations could lead to serious penalties, up to 6% of OpenAI’s global revenue, or even a temporary ban in the EU for ongoing violations. The law aims to ensure online platforms operate more responsibly and with better oversight in the digital space.

Despite gaining ground, ChatGPT search still lags far behind Google, which handles hundreds of times more queries.

Studies have also raised concerns about the accuracy of AI search tools, with ChatGPT found to misidentify a majority of news articles and occasionally misrepresent licensed content from publishers.

Instead of fully replacing traditional search, these AI tools may still need improvement to become reliable alternatives.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Meta uses AI to spot teens lying about age

Meta has announced it is ramping up efforts to protect teenagers on Instagram by deploying AI to detect users who may have lied about their age. The technology will automatically place suspected underage users into Teen Accounts, even if their profiles state they are adults.

These special accounts come with stricter safety settings designed for users under 16. Those who believe they’ve been misclassified will have the option to adjust their settings manually.

Instead of relying solely on self-reported birthdates, Meta is using its AI to analyse behaviour and signals that suggest a user might be younger than claimed.

While the company has used this technology to estimate age ranges before, it is now applying it more aggressively to catch teens who attempt to bypass the platform’s safeguards. The tech giant insists it’s working to ensure the accuracy of these classifications to prevent mistakes.

Alongside this new AI tool, Meta will also begin sending notifications to parents about their children’s Instagram settings.

These alerts, which are sent only to parents who have Instagram accounts of their own, aim to encourage open conversations at home about the importance of honest age representation online.

Teen Accounts were first introduced last year and are designed to limit access to harmful content, reduce contact from strangers, and promote healthier screen time habits.

Instead of granting unrestricted access, these accounts are private by default, block unsolicited messages, and remind teens to take breaks after prolonged scrolling.

Meta says the goal is to adapt to the digital age and partner with parents to make Instagram a safer space for young users.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Apple tries makes climate progress with greener supply chain

Apple has made progress in reducing its environmental impact, according to the company’s own latest environmental progress report.

Its total greenhouse gas emissions dropped by 800,000 metric tons in 2024, marking a 5 percent reduction from the previous year.

Over the last decade, Apple has cut its global emissions by more than 60 percent, an achievement as emissions from other tech firms continue to rise due to the growing demands of AI.

The reduction stems from efforts to use renewable energy, increase recycling, and work with suppliers to cut emissions. Apple reported that its suppliers collectively avoided nearly 24 million metric tons of greenhouse gas emissions last year through cleaner energy and improved efficiency.

The company is also tackling highly potent fluorinated gases used in making semiconductors and displays, with all direct display suppliers and 26 semiconductor partners committing to reducing such emissions by at least 90 percent.

Recycled materials played a larger role in Apple’s products in 2024, making up nearly a quarter of all materials used. Notably, 80 percent of the rare earth elements and most of the tungsten, cobalt, and aluminium used came from recycled sources.

Despite these efforts, Apple still generated 15.3 million metric tons of CO₂ last year, though it aims to reduce emissions by 75 percent from 2015 levels by 2030 and eliminate 90 percent by 2050 to meet international climate goals.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Fake banking apps leave sellers thousands out of pocket

Scammers are using fake mobile banking apps to trick people into handing over valuable items without receiving any payment.

These apps, which convincingly mimic legitimate platforms, display false ‘successful payment’ screens in person, allowing fraudsters to walk away with goods while the money never arrives.

Victims like Anthony Rudd and John Reddock have lost thousands after being targeted while selling items through social media marketplaces. Mr Rudd handed over £1,000 worth of tools from his Salisbury workshop, only to realise the payment notification was fake.

Mr Reddock, from the UK, lost a £2,000 gold bracelet he had hoped to sell to fund a holiday for his children.

BBC West Investigations found that some of these fake apps, previously removed from the Google Play store, are now being downloaded directly from the internet onto Android phones.

The Chartered Trading Standards Institute described this scam as an emerging threat, warning that in-person fraud is growing more complex instead of fading away.

With police often unable to track down suspects, small business owners like Sebastian Liberek have been left feeling helpless after being targeted repeatedly.

He has lost hundreds of pounds to fake transfers and believes scammers will continue striking, while enforcement remains limited and platforms fail to do enough to stop the spread of fraud.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Spotify fixes widespread app issues

Spotify has resolved a global outage that left tens of thousands of users unable to stream music, with the company confirming the app is now ‘back up and functioning normally.’

The disruption, which began on Wednesday, affected search functions and artist pages, though downloaded music remained accessible during the issue.

The platform denied online rumours of a security breach, stating reports of a hack were ‘completely inaccurate.’

Users experienced timeout messages and errors when attempting to search for music, prompting frustration on social media, where many expressed disappointment and called for swift resolution.

With over 675 million users worldwide, Spotify’s brief downtime sparked threats from some users to switch to rival services such as Apple Music and YouTube.

The company responded on social media during the outage, acknowledging the problem and assuring users it was being investigated.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Businesses face Meta account lockouts

Small businesses are increasingly falling victim to scams targeting their Instagram and Facebook accounts, with many reporting long and frustrating recovery processes.

Wedding dress designer Catherine Deane, whose Instagram account was hacked through a fake verification link, described the experience as ‘devastating’ and said it took four months and persistent efforts to regain access.

Despite repeated emails to Meta, the issue was only resolved after a team member contacted someone within the company directly.

Cybersecurity experts say such cases are far from isolated. Jonas Borchgrevink, head of US-based firm Hacked.com, said thousands of business accounts are compromised every day, with some clients paying for help after months of failed recovery attempts.

Scammers often pose as Meta support, using convincing branding and AI-generated messages to trick victims into revealing passwords or verifying accounts on fake websites. These tactics allow them to gain control of business profiles and demand ransoms or post fraudulent content.

Meta has declined to disclose the full scale of the problem but says it encourages users to enable security features like two-factor authentication and regularly check their account safety. Some businesses, however, report being locked out despite not being hacked.

Others say Meta has wrongly removed pages without notice, with limited recourse or explanation. Calls are growing for the company to improve its support systems and take faster action to help affected businesses recover access to their vital online platforms.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Japan tells Google to stop Android search dominance

Japanese regulators have accused Google of breaching the country’s anti-monopoly laws by restricting competition through the pre-installation of its search engine on Android smartphones.

The Japan Fair Trade Commission (JFTC) issued a cease and desist order on Tuesday, directing the US tech giant to halt the practice.

Google Japan called the move ‘regrettable’ and emphasised its long-standing investment in Japan to support innovation. The company has not yet indicated whether it will appeal the ruling.

The JFTC’s investigation began in 2023, with input from overseas regulators handling similar concerns in the United States and Europe.

This marks the first time the JFTC has taken such action against a major global technology firm. It follows global scrutiny of Google’s dominance, including a US court ruling last year that found Google had unfairly used its market power to suppress rivals.

European authorities have also raised similar concerns, accusing the company of monopolistic behaviour.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!