Consumer protection

Network failure hits EE, BT and affects other UK providers

Thousands of EE and BT customers across the UK encountered widespread network failures on 24 July, primarily affecting voice services.

The outage, lasting over 24 hours, disrupted mobile and landline calls. Over 2,600 EE users reported issues with Downdetector at peak volume around 2:15 p.m. BST. Despite repair efforts, residual outages were still being logged the following day.

Although Vodafone and Three initially confirmed their networks were stable, users who recently switched carriers or ported numbers from EE experienced failures when making or receiving calls. However, this suggests cross-network routing issues burdened by EE’s technical fault.

Emergency services were briefly impacted; some users could not reach 999, though voice functionality has resumed. BT and EE apologised and said they were working urgently to restore reliable service.

Given statutory obligations around service resilience, Ofcom has opened inquiries into scale and causes. Affected MVNO operators using EE infrastructure, like 1pMobile, reported customer disruptions.

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Meta boosts teen safety as it removes hundreds of thousands of harmful accounts

Meta has rolled out new safety tools to protect teenagers on Instagram and Facebook, including alerts about suspicious messages and a one-tap option to block or report harmful accounts.

The company said it is increasing efforts to prevent inappropriate contact from adults and has removed over 635,000 accounts that sexualised or targeted children under 13.

Of those accounts, 135,000 were caught posting sexualised comments, while another 500,000 were flagged for inappropriate interactions.

Meta said teen users blocked over one million accounts and reported another million after receiving in-app warnings encouraging them to stay cautious in private messages.

The company also uses AI to detect users lying about their age on Instagram. If flagged, those accounts are automatically converted to teen accounts with stronger privacy settings and messaging restrictions. Since 2024, all teen accounts are set to private by default.

Meta’s move comes as it faces mounting legal pressure from dozens of US states accusing the company of contributing to the youth mental health crisis by designing addictive features on Instagram and Facebook. Critics argue that more must be done to ensure safety instead of relying on user action alone.

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AI and quantum tech reshape global business

AI and quantum computing are reshaping global industries as investment surges and innovation accelerates across sectors like finance, healthcare and logistics. Microsoft and Amazon are driving a major shift in AI infrastructure, transforming cloud services into profitable platforms.

Quantum computing is moving beyond theory, with real-world applications emerging in pharmaceuticals and e-commerce. Google’s development of quantum-inspired algorithms for virtual shopping and faster analytics demonstrates its potential to revolutionise decision-making.

Sustainability is also gaining ground, with companies adopting AI-powered solutions for renewable energy and eco-friendly manufacturing. At the same time, digital banks are integrating AI to challenge legacy finance systems, offering personalised, accessible services.

Despite rapid progress, ethical concerns and regulatory challenges are mounting. Data privacy, AI bias, and antitrust issues highlight the need for responsible innovation, with industry leaders urged to balance risk and growth for long-term societal benefit.

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Experts urge broader values in AI development

Since the launch of ChatGPT in late 2023, the private sector has led AI innovation. Major players like Microsoft, Google, and Alibaba—alongside emerging firms such as Anthropic and Mistral—are racing to monetise AI and secure long-term growth in the technology-driven economy.

But during the Fortune Brainstorm AI conference in Singapore this week, experts stressed the importance of human values in shaping AI’s future. Anthea Roberts, founder of Dragonfly Thinking, argued that AI must be built not just to think faster or cheaper, but also to think better.

She highlighted the risk of narrow thinking—national, disciplinary or algorithmic—and called for diverse, collaborative thinking to counter it. Roberts sees potential in human-AI collaboration, which can help policymakers explore different perspectives, boosting the chances of sound outcomes.

Russell Wald, executive director at Stanford’s Institute for Human-Centred AI, called AI a civilisation-shifting force. He stressed the need for an interdisciplinary ecosystem—combining academia, civil society, government and industry—to steer AI development.

‘Industry must lead, but so must academia,’ Wald noted, as well as universities’ contributions to early research, training, and transparency. Despite widespread adoption, AI scepticism persists, due to issues like bias, hallucination, and unpredictable or inappropriate language.

Roberts said most people fall into two camps: those who use AI uncritically, such as students and tech firms, and those who reject it entirely.

She labelled the latter as practising ‘critical non-use’ due to concerns over bias, authenticity and ethical shortcomings in current models. Inviting a broader demographic into AI governance, Roberts urged more people—especially those outside tech hubs like Silicon Valley—to shape its future.

Wald noted that in designing AI, developers must reflect the best of humanity: ‘Not the crazy uncle at the Thanksgiving table.’

Both experts believe the stakes are high, and the societal benefits of getting AI right are too great to ignore or mishandle. ‘You need to think not just about what people want,’ Roberts said, ‘but what they want to want—their more altruistic instincts.’

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DeepSeek and others gain traction in US and EU

A recent survey has found that most US and the EU users are open to using Chinese large language models, even amid ongoing political and cybersecurity scrutiny.

According to the report, 71 percent of respondents in the US and 87 percent in the EU would consider adopting models developed in China.

The findings highlight increasing international curiosity about the capabilities of Chinese AI firms such as DeepSeek, which have recently attracted global attention.

While the technology is gaining credibility, many Western users remain cautious about data privacy and infrastructure control.

More than half of those surveyed said they would only use Chinese AI models if hosted outside China. However, this suggests that while trust in the models’ performance is growing, concerns over data governance remain a significant barrier to adoption.

The results come amid heightened global competition in the AI race, with Chinese developers rapidly advancing to challenge US-based leaders. DeepSeek and similar firms now face balancing global outreach with geopolitical limitations.

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Google’s AI Overviews reach 2 billion users monthly, reshaping the web’s future

Google’s AI Overviews, the generative summaries placed above traditional search results, now serve over 2 billion users monthly, a sharp rise from 1.5 billion just last quarter.

First launched in May 2023 and widely available in the US by mid-2024, the feature has rapidly expanded across more than 200 countries and 40 languages.

The widespread use of AI Overviews transforms how people search and who benefits. Google reports that the feature boosts engagement by over 10% for queries where it appears.

However, a study by Pew Research shows clicks on search results drop significantly when AI Overviews are shown, with just 8% of users clicking any link, and only 1% clicking within the overview itself.

While Google claims AI Overviews monetise at the same rate as regular search, publishers are left out unless users click through, which they rarely do.

Google has started testing ads within the summaries and is reportedly negotiating licensing deals with select publishers, hinting at a possible revenue-sharing shift. Meanwhile, regulators in the US and EU are scrutinising whether the feature violates antitrust laws or misuses content.

Industry experts warn of a looming ‘Google Zero’ future — a web where search traffic dries up and AI-generated answers dominate.

As visibility in search becomes more about entity recognition than page ranking, publishers and marketers must rethink how they maintain relevance in an increasingly post-click environment.

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VPN interest surges in the UK as users bypass porn site age checks

Online searches for VPNs skyrocketed in the UK following the introduction of new age verification rules on adult websites such as PornHub, YouPorn and RedTube.

Under the Online Safety Act, these platforms must confirm that visitors are over 18 using facial recognition, photo ID or credit card details.

Data from Google Trends showed that searches for ‘VPN’ jumped by over 700 percent on Friday morning, suggesting many attempt to sidestep the restrictions by masking their location. VPN services allow users to spoof their device’s location to another country instead of complying with local regulations.

Critics argue that the measures are both ineffective and risky. Aylo, the company behind PornHub, called the checks ‘haphazard and dangerous’, warning they put users’ privacy at risk.

Legal experts also doubt the system’s impact, saying it fails to block access to dark web content or unregulated forums.

Aylo proposed that age verification should occur on users’ devices instead of websites storing sensitive information. The company stated it is open to working with governments, civil groups and tech firms to develop a safer, device-based system that protects privacy while enforcing age limits.

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Microsoft hacking campaign expands into ransomware attacks

A state-aligned cyber-espionage campaign exploiting Microsoft server software vulnerabilities has escalated to ransomware deployment, according to a Microsoft blog post published late Wednesday.

The group, dubbed ‘Storm-2603’ by Microsoft, is now using the SharePoint vulnerability to spread ransomware that can lock down systems and demand digital payments. This shift suggests a move from espionage to broader disruption.

according to Eye Security, a cybersecurity firm from the Netherlands, the number of known victims has surged from 100 to over 400, with the possibility that the true figure is likely much higher.

‘There are many more, because not all attack vectors have left artefacts that we could scan for,’ said Eye Security’s chief hacker, Vaisha Bernard.

One confirmed victim is the US National Institutes of Health, which isolated affected servers as a precaution. Reports also indicate that the Department of Homeland Security and several other agencies have been impacted.

The breach stems from an incomplete fix to Microsoft’s SharePoint software vulnerability. Both Microsoft and Google-owner Alphabet have linked the activity to Chinese hackers—a claim Beijing denies.

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Meta tells Australia AI needs real user data to work

Meta, the parent company of Facebook, Instagram, and WhatsApp, has urged the Australian government to harmonise privacy regulations with international standards, warning that stricter local laws could hamper AI development. The comments came in Meta’s submission to the Productivity Commission’s review on harnessing digital technology, published this week.

Australia is undergoing its most significant privacy reform in decades. The Privacy and Other Legislation Amendment Bill 2024, passed in November and given royal assent in December, introduces stricter rules around handling personal and sensitive data. The rules are expected to take effect throughout 2024 and 2025.

Meta maintains that generative AI systems depend on access to large, diverse datasets and cannot rely on synthetic data alone. In its submission, the company argued that publicly available information, like legislative texts, fails to reflect the cultural and conversational richness found on its platforms.

Meta said its platforms capture the ways Australians express themselves, making them essential to training models that can understand local culture, slang, and online behaviour. It added that restricting access to such data would make AI systems less meaningful and effective.

The company has faced growing scrutiny over its data practices. In 2024, it confirmed using Australian Facebook data to train AI models, although users in the EU have the option to opt out—an option not extended to Australian users.

Pushback from regulators in Europe forced Meta to delay its plans for AI training in the EU and UK, though it resumed these efforts in 2025.

Australia’s Office of the Australian Information Commissioner has issued guidance on AI development and commercial deployment, highlighting growing concerns about transparency and accountability. Meta argues that diverging national rules create conflicting obligations, which could reduce the efficiency of building safe and age-appropriate digital products.

Critics claim Meta is prioritising profit over privacy, and insist that any use of personal data for AI should be based on informed consent and clearly demonstrated benefits. The regulatory debate is intensifying at a time when Australia’s outdated privacy laws are being modernised to protect users in the AI age.

The Productivity Commission’s review will shape how the country balances innovation with safeguards. As a key market for Meta, Australia’s decisions could influence regulatory thinking in other jurisdictions confronting similar challenges.

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Teens turn to AI for advice and friendship

A growing number of US teens rely on AI for daily decision‑making and emotional support, with chatbots such as ChatGPT, Character.AI and Replika. One Kansas student admits she uses AI to simplify everyday tasks, using it to choose clothes or plan events while avoiding schoolwork.

A survey by Common Sense Media reveals that over 70 per cent of teenagers have tried AI companions, with around half using them regularly. Roughly a third reported discussing serious issues with AI, sometimes finding it as or more satisfying than talking with friends.

Experts express concern that such frequent AI interactions could hinder development of creativity, critical thinking and social skills in young people. The study warns adolescents may become overly validated by AI, missing out on real‑world emotional growth.

Educators caution that while AI offers constant, non‑judgemental feedback, it is not a replacement for authentic human relationships. They recommend AI use be carefully supervised to ensure it complements rather than replaces real interaction.

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