Consumer protection

Alaska Airlines grounds all US flights after IT failure

Alaska Airlines temporarily grounded all US flights on Thursday following a nationwide IT outage. The carrier confirmed a technical failure had disrupted operations and imposed a ground stop while engineers worked to restore systems.

The outage also affected Horizon Air, a regional airline operated by Alaska Airlines, according to the Federal Aviation Administration. The company has not disclosed how many flights were delayed or cancelled.

Alaska Airlines, headquartered in Seattle, serves over 140 destinations across 37 states and 12 countries. Its partner, Hawaiian Airlines, remained unaffected by the disruption, which marked the carrier’s second major outage this year.

The incident comes amid wider US aviation challenges linked to staffing shortages from the ongoing government shutdown. Officials said normal flight operations were gradually resuming as systems recovered nationwide.

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Amazon launches Help Me Decide to simplify shopping

Amazon has introduced Help Me Decide, a new AI-powered feature designed to make shopping faster and more personalised. The tool analyses browsing history and preferences to recommend the best product with one tap, offering clear explanations.

The feature appears after viewing several similar items, allowing shoppers to quickly narrow choices. It also offers options for an upgrade or a budget-friendly alternative.

Help Me Decide works alongside Amazon’s existing AI tools, including Interests, Shopping Guides, and the assistant Rufus, which provide notifications, expert guidance, and real-time answers.

Using large language models and AWS services, the tool cross-references your shopping data with product details and customer reviews. A family browsing camping gear might get a tent recommendation based on prior searches for sleeping bags, stoves, and hiking boots.

Available on the Amazon app and mobile browser, Help Me Decide helps users save time, reduce guesswork, and shop with confidence. Amazon says the feature reflects its ongoing commitment to AI-driven, user-focused shopping experiences.

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$MELANIA coin faces court claims over price manipulation

Executives behind the $MELANIA cryptocurrency, launched by Melania Trump in January, are accused in court filings of orchestrating a pump-and-dump scheme. The coin surged from a few cents to $13.73 before falling to 10 cents, while $TRUMP dropped from $45.47 to $5.79.

Investors allege the creators planned the price surge and collapse to profit from rapid trading. Court papers allege Meteora executives used accomplices to buy and sell $MELANIA quickly, securing large profits while ordinary investors lost money.

Melania Trump herself is not named in the lawsuit, which describes her as unaware of the alleged scheme.

The $MELANIA allegations are now part of broader legal proceedings involving multiple cryptocurrencies that began earlier this year. Meteora has not commented, while the Trump family reportedly earned over $1bn from crypto ventures in the past year.

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Meta seeks delay in complying with Dutch court order on Facebook and Instagram timelines

Meta has yet to adjust Facebook and Instagram’s timelines despite an Amsterdam court ruling that found its current design violates European law. The company says it needs more time to make the required changes and has asked the court to extend its deadline until 31 January 2026.

The dispute stems from Meta’s use of algorithmic recommendation systems that determine what posts appear on users’ feeds and in what order. Both Instagram and Facebook have the option to set your timeline to chronological order. However, the option is hard to find and is set back to the original algorithmic timeline as soon as users close the app.

The Amsterdam court earlier ruled that these systems, which reset user preferences and hide options for chronological viewing, breach the Digital Services Act (DSA) by denying users genuine autonomy, freedom of choice, and control over how information is presented.

The judge ordered Meta to modify both apps within two weeks or face penalties of €100,000 per day, up to €5 million. More than two weeks later, Meta has yet to comply, arguing that the technical changes cannot be completed within the court’s timeline.

Dutch civil rights group Bits of Freedom, which brought the case, criticised the delay as a refusal to take responsibility. ‘The legislator wants it, experts say it can be done, and the court says it must be done. Yet Meta fails to bring its platforms into line with our legislation,’ said Evelyn Austin, the organisation’s director said in a statement.

The Amsterdam Court of Appeal will review Meta’s request for an extension on 27 October.

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Amelia brings heads-up guidance to Amazon couriers

Amazon unveiled ‘Amelia’ AI-powered smart glasses for delivery drivers with a built-in display and camera, paired to a vest with a photo button, now piloting with hundreds of drivers across more than a dozen partners.

Designed for last-mile efficiency, Amelia can auto-shut down when a vehicle moves to prevent distraction, includes a hardware kill switch for the camera and mic, and aims to save about 30 minutes per 8–10-hour shift by streamlining repetitive tasks.

Initial availability is planned for the US market and the rest of North America before global expansion, with Amazon emphasizing that Amelia is custom-built for drivers, though consumer versions aren’t ruled out. Pilots involve real routes and live deliveries to customers.

Amazon also showcased a warehouse robotic arm to sort parcels faster and more safely, as well as an AI orchestration system that ingests real-time and historical data to predict bottlenecks, propose fixes, and keep fulfillment operations running smoothly.

The move joins a broader push into wearables from Big Tech. Unlike Meta’s consumer-oriented Ray-Ban smart glasses, Amelia targets enterprise use, promising faster package location, fewer taps, and tighter integration with Amazon’s delivery workflow.

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Alibaba pushes unified AI with Quark Chat and wearables

Quark, Alibaba’s consumer AI app, has launched an AI Chat Assistant powered by Qwen3 models, merging real-time search with conversational reasoning so users can ask by text or voice, get answers, and trigger actions from a single interface.

On iOS and Android, you can tap ‘assistant’ in the AI Super Box or swipe right to open chat, then use prompts to summarise pages, draft replies, or pull sources, with results easily shared to friends, Stories, or outside the app.

Beyond Q&A, the assistant adds deep search, photo-based problem-solving, and AI writing, while supporting multimodal tasks like photo editing, AI camera, and phone calls. Forthcoming MCP integrations will expand agent execution across Alibaba services.

Quark AI Glasses opened pre-sale in China on October 24 via Tmall with a list price of 4,699 RMB before coupons or memberships, deliveries starting in phases from December, and 1 RMB reservations available on JD.com and Douyin.

Powered by Qwen for hands-free assistance, translation, and meeting transcription, the glasses emphasise lightweight ergonomics, long battery life, and quality imaging, with bundles, accessories, and prescription lens options to broaden fit and daily use.

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EU warns Meta and TikTok over transparency failures

The European Commission has found that Meta and TikTok violated key transparency obligations under the EU’s Digital Services Act (DSA). According to preliminary findings, both companies failed to provide adequate data access to researchers studying public content on their platforms.

The Commission said Facebook, Instagram, and TikTok imposed ‘burdensome’ conditions that left researchers with incomplete or unreliable data, hampering efforts to investigate the spread of harmful or illegal content online.

Meta faces additional accusations of breaching the DSA’s rules on user reporting and complaints. The Commission said the ‘Notice and Action’ systems on Facebook and Instagram were not user-friendly and contained ‘dark patterns’, manipulative design choices that discouraged users from reporting problematic content.

Moreover, Meta allegedly failed to give users sufficient explanations when their posts or accounts were removed, undermining transparency and accountability requirements set by the law.

Both companies have the opportunity to respond before the Commission issues final decisions. However, if the findings are confirmed, Meta and TikTok could face fines of up to 6% of their global annual revenue.

The EU executive also announced new rules, effective next week, that will expand data access for ‘vetted’ researchers, allowing them to study internal platform dynamics and better understand how large social media platforms shape online information flows.

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Deepfake targeting Irish presidential candidate sparks election integrity warning

Irish presidential candidate Catherine Connolly condemned a deepfake AI video that falsely announced her withdrawal from the race. The clip, designed to resemble an RTÉ News broadcast, spread online before being reported and removed from major social media platforms.

Connolly said the video was a disgraceful effort to mislead voters and damage democracy. Her campaign team filed a complaint with the Irish Electoral Commission and requested that all copies be clearly labelled as fake.

Experts at Dublin City University identified slight distortions in speech and lighting as signs of AI manipulation. They warned that the rapid spread of synthetic videos underscores weak content moderation by online platforms.

Connolly urged the public not to share the clip and to respond through civic participation. Authorities are monitoring digital interference as Ireland prepares for its presidential vote on Friday.

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ChatGPT faces EU’s toughest platform rules after 120 million users

OpenAI’s ChatGPT could soon face the EU’s strictest platform regulations under the Digital Services Act (DSA), after surpassing 120 million monthly users in Europe.

A milestone that places OpenAI’s chatbot above the 45 million-user threshold that triggers heightened oversight.

The DSA imposes stricter obligations on major platforms such as Meta, TikTok, and Amazon, requiring greater transparency, risk assessments, and annual fees to fund EU supervision.

The European Commission confirmed it has begun assessing ChatGPT’s eligibility for the ‘very large online platform’ status, which would bring the total number of regulated platforms to 26.

OpenAI reported that its ChatGPT search function alone had 120.4 million monthly active users across the EU in the six months ending 30 September 2025. Globally, the chatbot now counts around 700 million weekly users.

If designated under the DSA, ChatGPT would be required to curb illegal and harmful content more rigorously and demonstrate how its algorithms handle information, marking the EU’s most direct regulatory test yet for generative AI.

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Zuckerberg to testify in landmark trial over social media’s harm to youth

A US court has mandated that Mark Zuckerberg, CEO of Meta, must appear and testify in a high-stakes trial about social media’s effects on children and adolescents. The case, brought by parents and school districts, alleges that platforms contributed to mental health harms by deploying addictive algorithms and weak moderation in their efforts to retain user engagement.

The plaintiffs argue that platforms including Facebook, Instagram, TikTok and Snapchat failed to protect young users, particularly through weak parental controls and design choices that encourage harmful usage patterns. They contend that the executives and companies neglected risks in favour of growth and profits.

Meta had argued that such platforms are shielded from liability under US federal law (Section 230) and that high-level executives should not be dragged into testimony. But the judge rejected those defenses, saying that hearing directly from executives is integral to assessing accountability and proving claims of negligence.

Legal experts say the decision marks an inflection point: social media’s architecture and leadership may now be put under the microscope in ways previously reserved for sectors like tobacco and pharmaceuticals. The trial could set a precedent for how tech chief executives are held personally responsible for harms tied to platform design.

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