Amazon launches Health AI to assist with medical queries
A new Health AI assistant aims to make medical guidance faster, more accessible, and tailored to personal health data.
Amazon has launched a new AI-powered assistant, Health AI, on its website and mobile app. The tool is designed to answer health questions, explain medical records, manage prescriptions, and connect users with healthcare providers.
Health AI can also book appointments and guide users based on their health information if they grant access to their records. The feature is currently limited to the US, with a wider rollout planned in the coming weeks.
The assistant is linked with One Medical, Amazon’s healthcare service, allowing users to communicate with licensed professionals through messages, video consultations, or in-person visits. It can also send prescription renewal requests and suggest relevant health products.
Users can create an Amazon Health Profile and enable two-step authentication to start using Health AI. By allowing the AI to access their medical records, including medications, lab results, and diagnoses, users can receive more personalised responses.
Amazon emphasises that Health AI is a support tool rather than a replacement for doctors. It helps users understand health information and prepare for discussions with healthcare providers, but it does not provide independent diagnoses or treatment.
As part of an introductory offer, eligible US Prime members can receive up to five free message consultations with One Medical providers. The system runs on Amazon Bedrock and uses multiple AI agents to manage tasks, monitor interactions, and escalate to human professionals when necessary.
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