UK Archives | Page 14 of 45 | Digital Watch Observatory

UK tightens grip on Apple and Google mobile power

Apple and Google have been designated with strategic market status over UK mobile platforms. The CMA’s decision covers operating systems, app stores, browsers, and browser engines. Tailored conduct rules and special abuse oversight can now be imposed.

Regulators say entrenched power across iOS and Android risks limiting rivals and developers. The move is enabled by the UK’s DMCC framework and mirrors EU ambitions. Implementation will follow consultations on specific remedies for competition and consumer choice.

In Europe, gatekeeper rules already bite as Apple was fined €500 million over anti-steering. Alphabet faces preliminary findings over Play Store and search preferencing under the DMA. Further penalties could follow if non-compliance persists.

Both companies criticised the UK move, warning of harmed innovation and user experience. Google called the decision disappointing and disproportionate, while Apple attacked EU-style rules. The CMA also recently gave Google’s search and ads businesses SMS status.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Cloudflare calls for UK action on Google’s AI crawlers

Cloudflare’s chief executive Matthew Prince has urged the UK regulator to curb Google’s AI practices. He met with the Competition and Markets Authority (CMA) in London to argue that Google’s bundled crawlers give it excessive power.

Prince said Google uses the same web crawler to gather data for both search and AI products. Blocking the crawler, he added, can also disrupt advertising systems, leaving websites financially exposed.

Cloudflare, which supplies network services to most major AI companies, has proposed separating Google’s AI and search crawlers. Prince believes the change would create fairer access to online content for smaller AI developers.

He also provided data to the UK CMA showing why rivals cannot easily replicate Google’s infrastructure. Media groups have echoed his concerns, warning that Google’s dominance risks deepening inequalities across the AI ecosystem.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

UK government urges awareness as £106m lost to romance fraud in one year

Romance fraud has surged across the United Kingdom, with new figures showing that victims lost a combined £106 million in the past financial year. Action Fraud, the UK’s national reporting centre for cybercrime, described the crime as one that causes severe financial, emotional, and social damage.

Among the victims is London banker Varun Yadav, who lost £40,000 to a scammer posing as a romantic partner on a dating app. After months of chatting online, the fraudster persuaded him to invest in a cryptocurrency platform.

When his funds became inaccessible, Yadav realised he had been deceived. ‘You see all the signs, but you are so emotionally attached,’ he said. ‘You are willing to lose the money, but not the connection.’

The Financial Conduct Authority (FCA) said banks should play a stronger role in disrupting romance scams, calling for improved detection systems and better staff training to identify vulnerable customers. It urged firms to adopt what it called ‘compassionate aftercare’ for those affected.

Romance fraud typically involves criminals creating fake online profiles to build emotional connections before manipulating victims into transferring money.

The National Cyber Security Centre (NCSC) and UK police recommend maintaining privacy on social media, avoiding financial transfers to online contacts, and speaking openly with friends or family before sending money.

The Metropolitan Police recently launched an awareness campaign featuring victim testimonies and guidance on spotting red flags. The initiative also promotes collaboration with dating apps, banks, and social platforms to identify fraud networks.

Detective Superintendent Kerry Wood, head of economic crime for the Met Police, said that romance scams remain ‘one of the most devastating’ forms of fraud. ‘It’s an abuse of trust which undermines people’s confidence and sense of self-worth. Awareness is the most powerful defence against fraud,’ she said.

Although Yadav never recovered his savings, he said sharing his story helped him rebuild his life. He urged others facing similar scams to speak up: ‘Do not isolate yourself. There is hope.’

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Capita hit with £14 million fine after major data breach

The UK outsourcing firm Capita has been fined £14 million after a cyber-attack exposed the personal data of 6.6 million people. Sensitive information, including financial details, home addresses, passport images, and criminal records, was compromised.

Initially, the fine was £45 million, but it was reduced after Capita improved its cybersecurity, supported affected individuals, and engaged with regulators.

A breach that affected 325 of the 600 pension schemes Capita manages, highlighting risks for organisations handling large-scale sensitive data.

The Information Commissioner’s Office (ICO) criticised Capita for failing to secure personal information, emphasising that proper security measures could have prevented the incident.

Experts note that holding companies financially accountable reinforces the importance of data protection and sends a message to the market.

Capita’s CEO said the company has strengthened its cyber defences and remains vigilant to prevent future breaches.

The UK government has advised companies like Capita to prepare contingency plans following a rise in nationally significant cyberattacks, a trend also seen at Co-op, M&S, Harrods, and Jaguar Land Rover earlier in the year.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

UK and US freeze assets of Southeast Asian online scam network

The UK and US governments have jointly sanctioned a transnational network operating illegal scam centres across Southeast Asia. These centres use sophisticated methods, including fake romantic relationships, to defraud victims worldwide.

Many of the individuals forced to conduct these scams are trafficked foreign nationals, coerced under threat of torture. Authorities have frozen a £12 million North London mansion, along with a £100 million City office and several London flats.

Network leader Chen Zhi and his associates used corporate proxies and overseas companies to launder proceeds from their scams through London’s property market.

The sanctioned entities include the Prince Group, Jin Bei Group, Golden Fortune Resorts World Ltd., and Byex Exchange. Scam operations trap foreign nationals with fake job adverts, forcing them to commit online fraud, often through fake cryptocurrency schemes.

Proceeds are then laundered through a complex system of front businesses and gambling platforms.

Foreign Secretary Yvette Cooper and Fraud Minister Lord Hanson said the action protects human rights, UK citizens, and blocks criminals from storing illicit funds. Coordination with the US ensures these sanctions disrupt the network’s international operations and financial access.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Students design app to support teen mental health

Six students from Blythe Bridge High School in Staffordshire are developing an app to help reduce mental health stigma among young people. Their project, called Mindful Mondays, was chosen as the winner of a national competition organised by the suicide prevention charity the Oli Leigh Trust.

The app aims to create a safe and supportive space where teenagers can talk anonymously about their mental health while completing small challenges designed to improve wellbeing. The team hopes it will encourage open conversations and promote positive habits in schools.

Student Sophie Hodgkinson said many young people struggle in silence due to stigma, while teammate Tilly Hyatt added that young creators understand their peers’ challenges better than adults. Their teacher praised the project as a positive step in addressing one of the biggest issues facing schools.

The Oli Leigh Trust said it hopes the app will inspire further innovation led by young people, empowering students to take an active role in supporting each other’s mental health. Development of Mindful Mondays in the UK is now under way.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Microsoft finds 71% of UK workers use unapproved AI tools on the job

A new Microsoft survey has revealed that nearly three in four employees in the UK use AI tools at work without company approval.

A practice, referred to as ‘shadow AI’, that involves workers relying on unapproved systems such as ChatGPT to complete routine tasks. Microsoft warned that unauthorised AI use could expose businesses to data leaks, non-compliance risks, and cyber attacks.

The survey, carried out by Censuswide, questioned over 2,000 employees across different sectors. Seventy-one per cent admitted to using AI tools outside official policies, often because they were already familiar with them in their personal lives.

Many reported using such tools to respond to emails, prepare presentations, and perform financial or administrative tasks, saving almost eight hours of work each week.

Microsoft said only enterprise-grade AI systems can provide the privacy and security organisations require. Darren Hardman, Microsoft’s UK and Ireland chief executive, urged companies to ensure workplace AI tools are designed for professional use rather than consumer convenience.

He emphasised that secure integration can allow firms to benefit from AI’s productivity gains while protecting sensitive data.

The study estimated that AI technology saves 12.1 billion working hours annually across the UK, equivalent to about £208 billion in employee time. Workers reported using the time gained through AI to improve work-life balance, learn new skills, and focus on higher-value projects.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

UK government urges firms to keep paper backups for cyberattack recovery

The UK government has issued a strong warning to company leaders to prepare for cyber incidents by maintaining paper-based contingency plans. The National Cyber Security Centre (NCSC) emphasised that firms must plan how to continue operations and rebuild IT systems if networks are compromised.

The advice follows a series of high-profile cyberattacks this year targeting major UK firms, including Marks & Spencer, The Co-op, and Jaguar Land Rover, which experienced production halts and supply disruptions after their systems were breached.

According to NCSC chief executive Richard Horne, organisations need to adopt ‘resilience engineering’ strategies, systems designed to anticipate, absorb, recover, and adapt during cyberattacks.

The agency recommends storing response plans offline and outlining alternative communication methods, such as phone trees and manual record-keeping, should email systems fail.

While the total number of cyber incidents investigated by the NCSC, 429 in the first nine months of 2025, remained stable, the number of ‘nationally significant’ attacks nearly doubled from 89 to 204. These include Category 1–3 incidents, ranging from ‘significant’ to ‘national cyber emergency.’

Recent cases highlight the human and operational toll of such events, including a ransomware attack on a London blood testing provider last year that caused severe clinical disruption and contributed to at least one patient death.

Experts say the call for offline backups may sound old-fashioned but is pragmatic. ‘You wouldn’t walk onto a building site without a helmet, yet companies still go online without basic protection,’ said Graeme Stewart, head of public sector at Check Point. ‘Cybersecurity must be treated like health and safety: not optional, but essential.’

The government is also encouraging companies, particularly SMEs, to use the NCSC’s free support tools, including cyber insurance linked to its Cyber Essentials programme.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Oxford scientists achieve quantum teleportation milestone

Scientists at the University of Oxford have achieved quantum teleportation between two quantum computers, marking a major step toward distributed quantum computing. The experiment successfully transmitted a quantum algorithm wirelessly between processors using quantum entanglement.

Rather than moving physical matter, the process transferred data instantaneously by linking qubits, the basic units of quantum information. The two computers, though separated by two metres, shared data as if operating as one, greatly enhancing their combined computing power.

The British breakthrough demonstrates how multiple quantum systems could one day work together as a single global supercomputer. Researchers say the approach could enable quantum networks and lay the groundwork for a future quantum internet capable of unprecedented speeds and security.

Quantum teleportation works by using pairs of entangled particles that remain connected across any distance. While humans and objects cannot yet teleport, the technology could soon allow scientists to connect remote machines into unified, ultra-powerful computing systems.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!

Vodafone restores UK network after major outage

Vodafone says its nationwide network outage that left thousands across the UK without broadband and mobile data has been fully resolved. The disruption, which began on Monday afternoon, triggered over 130,000 complaints to Downdetector as customers reported losing internet access.

The company confirmed that a software error from one of its vendors had caused the problem but stressed it was not the result of a cyberattack. Vodafone apologised and said the network had fully recovered after engineers implemented fixes late on Monday night.

Industry experts warned that the outage highlighted the need for stronger digital resilience. Analysts said businesses relying on Vodafone likely suffered missed deadlines and financial losses, with many expected to seek compensation.

The fault also impacted UK customers of Voxi, Lebara, and Talkmobile, which operate on Vodafone’s infrastructure. Cloudflare data showed Vodafone traffic temporarily dropped to zero, effectively cutting the network off from the internet for over an hour.

Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!