M&S grapples with lingering IT fallout from cyberattack

Despite restoring customer-facing services like click and collect, M&S continues to wrestle with persistent IT issues affecting internal systems across merchandising and buying teams.
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Marks & Spencer is still grappling with the after-effects of the cyberattack experienced during the Easter bank holiday weekend in April.

While customer-facing services, including click and collect, have been restored, internal systems used by buying and merchandising teams remain affected, hampering smooth operations.

The attack, which disabled contactless payments and forced the temporary shutdown of online orders, has had severe financial consequences. M&S estimates a hit to group operating profits of approximately £300 million, though mitigation is expected through insurance and cost controls.

While the rest of its e-commerce operations have largely resumed, lingering technical problems within internal systems continue to disrupt critical back-office functions.

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