Meta halts AI launch in Europe after EU regulator ruling

Meta’s main EU regulator, the Irish Data Protection Commission (DPC), requested that the company delay the training of its large language models (LLMs) on content published publicly by adults on the company’s platforms. In response, Meta announced they would not be launching their AI in Europe for the time being. 

The main reason behind the request is Meta’s plan to use this data to train its AI models without explicitly seeking consent. The company claims it must do so or else its AI ‘won’t accurately understand important regional languages, cultures or trending topics on social media.’ It is already developing continent-specific AI technology. Another cause for concern is Meta’s use of information belonging to people who do not use its services. In a message to its Facebook users, it said that it may process information about non-users if they appear in an image or are mentioned on their platforms. 

The DPC welcomed Meta’s decision to delay its implementation. The commission is leading the regulation of Meta’s AI tools on behalf of EU data protection authorities (DPAs), 11 of which received complaints by advocacy group NOYB (None Of Your Business). NOYB argues that the GDPR is flexible enough to accommodate this AI, as long as it asks for the user’s consent. The delay comes right before Meta’s new privacy policy comes into force on 26 June. 

Beyond the EU, the executive director of the UK’s Information Commissioner’s Office was pleased with the delay, and added that ‘in order to get the most out of generative AI and the opportunities it brings, it is crucial that the public can trust that their privacy rights will be respected from the outset.’

EU charges Apple and Meta for non-compliance

Apple and Meta Platforms are set to face charges from the European Commission for failing to comply with the EU’s Digital Markets Act (DMA) before the summer. The DMA aims to curb the dominance of Big Tech by ensuring fair competition and making it easier for users to switch between competing services. Apple and Meta are the Commission’s priority cases, with Apple expected to be charged first, followed by Meta.

Apple’s charges will focus on its App Store policies, which allegedly restrict app developers from informing users about alternative offers and impose new fees. Additionally, a separate investigation into Apple’s Safari web browser is expected to take more time. Meta’s charges will centre on its recent ‘pay or consent’ model for Facebook and Instagram, which requires users to either pay for an ad-free experience or consent to targeted advertising.

Both companies have the opportunity to address the concerns before the final decision, which could result in fines of up to 10% of their global annual turnover. Apple stated in March that it believes its plans comply with the DMA and is engaging constructively with the Commission. Meta and the Commission declined to comment on the ongoing investigations.

Meta unveils new WhatsApp tools for businesses

Meta has announced a range of product updates for WhatsApp businesses in India and other countries, introducing AI tools and a Meta Verified program. That announcement was made during the Conversations event in Sao Paulo, Brazil, where Meta detailed that these new features would provide businesses with additional options on WhatsApp. Initially available in India, Brazil, Indonesia, and Colombia, these services will be offered through subscription plans starting at approximately $14 per month.

The Meta Verified program, previously launched for Facebook and Instagram, is now extended to WhatsApp businesses. The verification provides a badge for companies that have registered their information with Meta, offering them protection against impersonation and additional account support. Verified businesses can use WhatsApp across multiple devices, and customers will see the badge on their channels and custom pages, ensuring authenticity and trust.

In addition to verification, Meta is introducing AI tools designed to help businesses enhance customer interactions. These tools can assist with answering common questions, discovering new products, and creating ads for Instagram and Facebook. Moreover, Meta is rolling out a feature that allows users to call businesses directly via WhatsApp, facilitating quick assistance for complex inquiries like travel arrangements or banking needs. The calling feature is currently being tested and will be expanded to more businesses in the coming months.

Samsung boosts ties with Meta, Amazon, Qualcomm

Samsung Electronics chairman Jay Y. Lee recently held high-level meetings with Meta, Qualcomm, and Amazon leaders to discuss AI, cloud services, and chip technology cooperation. Lee’s discussions with Meta’s Mark Zuckerberg, held at Zuckerberg’s home, included AI and virtual and augmented reality topics. In separate meetings, Lee explored semiconductor collaboration with Amazon CEO Andy Jassy and Qualcomm CEO Cristiano Amon, focusing on memory chips for Amazon’s data centres, cloud services, and chip manufacturing for Qualcomm’s mobile processors.

These discussions are part of Lee’s two-week visit to the United States and will inform Samsung’s upcoming company-wide strategic meeting at the end of June. The meetings aim to bolster Samsung’s position in the competitive semiconductor market, particularly in high-end memory for AI, where Samsung has faced challenges. The company’s newly appointed head of the semiconductor division has emphasised the need for a collective effort to navigate these challenges.

Samsung maintains strong relationships with these tech giants, supplying chips to Amazon for various applications and partnering on TV, mobile, and content projects. With Qualcomm, Samsung’s high-end smartphones feature Snapdragon mobile processors, and the partnership now extends to AI-enabled PCs. Meta, another key client, has collaborated with Samsung on projects like the Gear VR headset and foldable smartphones, showcasing the deep integration of their technologies.

Meta develops AI technology tailored specifically for Europe

Meta Platforms, the owner of Facebook, announced it is developing AI technology tailored specifically for Europe, taking into account the region’s linguistic, geographic, and cultural nuances. The company will train its large language models using publicly shared content from its platforms, including Instagram and Facebook, ensuring that private posts are excluded to maintain user privacy.

Last month, Meta revealed plans to inform Facebook and Instagram users in Europe and the UK about how their public information is utilised to enhance and develop AI technologies. The move aims to increase transparency and reassure users about data privacy.

By focusing on localised AI development, Meta hopes to serve the European market better, reflecting the region’s diverse characteristics in its technology offerings. That effort underscores Meta’s commitment to respecting user privacy while advancing its AI capabilities.

Meta launches AI-driven ads on WhatsApp

Meta has launched its first AI-driven ad targeting program for businesses on WhatsApp, aiming to generate revenue from the popular chat service. CEO Mark Zuckerberg announced the new tools at a conference in Brazil, marking a significant shift for WhatsApp, which has traditionally avoided targeted advertising.

The new AI tools will use behaviour data from Facebook and Instagram to target messages more effectively to users who are likely to engage, provided they use the same phone number across accounts. The new feature is crucial for businesses as it allows for optimised ad delivery, making their marketing efforts more cost-effective.

Meta is also testing a new AI chatbot for business inquiries on WhatsApp. Namely, the chatbot will handle common requests like finding catalogues or consulting business hours, pushing towards automated customer service solutions. Additionally, Meta is integrating Brazil’s popular digital payment method, PIX, into WhatsApp’s payment tool, enhancing its functionality in the country.

These developments come as part of Meta’s broader strategy to monetise WhatsApp, which, despite its massive user base, has yet to contribute significantly to Meta’s overall revenue. The new initiatives are seen as steps to leverage WhatsApp’s extensive reach and user engagement for greater financial returns.

Meta faces EU complaints over AI data use

Meta Platforms is facing 11 complaints over proposed changes to its privacy policy that could violate EU privacy regulations. The changes, set to take effect on 26 June, would allow Meta to use personal data, including posts and private images, to train its AI models without user consent. Advocacy group NOYB has urged privacy watchdogs to take immediate action against these changes, arguing that they breach the EU’s General Data Protection Regulation (GDPR).

Meta claims it has a legitimate interest in using users’ data to develop its AI models, which can be shared with third parties. However, NOYB founder Max Schrems contends that the European Court of Justice has previously ruled against Meta’s arguments for similar data use in advertising, suggesting that the company is ignoring these legal precedents. Schrems criticises Meta’s approach, stating that the company should obtain explicit user consent rather than complicating the opt-out process.

In response to the impending policy changes, NOYB has called on data protection authorities across multiple European countries, including Austria, Germany, and France, to initiate an urgent procedure to address the situation. If found in violation of GDPR, Meta could face strict fines.

Italian regulator fines Meta over user data misuse

Italy’s antitrust regulator AGCM (Autorita’ Garante della Concorrenza e del Mercato) has fined Meta, the owner of Facebook and Instagram, for unfair commercial practices. The authority imposed a fine of €3.5 million on Meta Platforms Ireland Ltd. and parent company Meta Platforms Inc. for two deceptive business practices regarding the creation and management of Facebook and Instagram social network accounts.

Namely, the watchdog stated that Instagram users were not adequately informed about how their personal data was used for commercial purposes and that users of both platforms were not given proper information on contesting account suspensions.

Meta has already addressed these issues, according to the regulator. A Meta spokesperson expressed disagreement with AGCM’s decision and mentioned that the company is considering its options. They also highlighted that since August 2023, Meta has implemented changes for Italian users to increase transparency about data usage for advertising on Instagram.

Former Meta engineer sues over Gaza post suppression

A former Meta engineer has accused the company of bias in its handling of Gaza-related content, alleging he was fired for addressing bugs that suppressed Palestinian Instagram posts. Ferras Hamad, a Palestinian-American who worked on Meta’s machine learning team, filed a lawsuit in California state court for discrimination and wrongful termination. Hamad claims Meta exhibited a pattern of bias against Palestinians, including deleting internal communications about the deaths of Palestinian relatives and investigating the use of the Palestinian flag emoji while not probing similar uses of the Israeli or Ukrainian flag emojis.

Why does it matter?

The lawsuit reflects ongoing criticisms by human rights groups of Meta’s content moderation regarding Israel and the Palestinian territories. These concerns were amplified following the conflict that erupted in Gaza after a Hamas attack in Israel and Israel’s subsequent offensive.

Hamad’s firing, he asserts, was linked to his efforts to fix issues that restricted Palestinian Instagram posts from appearing in searches and feeds, including a misclassified video by a Palestinian photojournalist.

Despite his manager confirming the task was part of his duties, Hamad was later investigated and fired, allegedly for violating a policy on working with accounts of people he knew personally, which he denies.

Australia is considering forcing Meta to pay publishers for news

Australia is considering new regulations to make Meta Platforms, the parent company of Facebook, pay news companies for content. The development follows Meta’s decision to stop compensating Australian news publishers despite a 2021 law that mandates such payments. News Corp Australia’s executive chairman, Michael Miller, urged the government to enforce this law, criticising Meta for abandoning previous agreements and emphasising the need for fair negotiations.

Meta argues that interest in news on its platforms is declining and views its services as free distribution channels for media companies. However, publishers claim that social media platforms profit unfairly from advertising revenue linked to news content. As a consequence, if the government enforces the 2021 law, Meta might restrict news sharing on Facebook in Australia, as it has done in Canada, leading to concerns about increased misinformation.

Miller also highlighted the negative impacts of social media on mental health and called for a regulatory framework to protect Australians. His proposal includes holding tech firms accountable for all content, enforcing competition laws for digital advertising, improving consumer complaint processes, and supporting mental health programs. He suggested barring companies that fail to comply with these rules from operating in Australia. Meta has defended its actions, stating that it respects Australian laws and community standards and has implemented measures to promote online safety and prevent harm.