Privacy and data protection Archives | Page 173 of 325

AI chatbot captures veteran workers’ knowledge to support UK care teams

Peterborough City Council has turned the knowledge of veteran therapy practitioner Geraldine Jinks into an AI chatbot to support adult social care workers.

After 35 years of experience, colleagues frequently approached Jinks seeking advice, leading to time pressures despite her willingness to help.

In response, the council developed a digital assistant called Hey Geraldine, built on the My AskAI platform, which mimics her direct and friendly communication style to provide instant support to staff.

Developed in 2023, the chatbot offers practical answers to everyday care-related questions, such as how to support patients with memory issues or discharge planning. Jinks collaborated with the tech team to train the AI, writing all the responses herself to ensure consistency and clarity.

Thanks to its natural tone and humanlike advice, some colleagues even mistook the chatbot for the honest Geraldine.

The council hopes Hey Geraldine will reduce hospital discharge delays and improve patient access to assistive technology. Councillor Shabina Qayyum, who also works as a GP, said the tool empowers staff to help patients regain independence instead of facing unnecessary delays.

The chatbot is seen as preserving valuable institutional knowledge while improving frontline efficiency.

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Google seeks balance between user satisfaction and ecosystem health

At the Search Central Live Deep Dive 2025 event, Google’s Gary Illyes acknowledged that they are still calibrating how to weigh user needs, especially around AI-powered features, and the health of the broader web publishing community.

The company gathers internal survey data and tracks the adoption of external AI tools to assess satisfaction and guide product decisions.

While Google aims to enrich user experience with AI Overviews, critics warn these features may shrink organic traffic for publishers, as users often consume information without visiting source sites.

Illyes reaffirmed that Google does not intend disruption but is navigating a trade-off between serving users efficiently and maintaining a healthy content ecosystem.

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Allianz breach affects most US customers

Allianz Life has confirmed a major cyber breach that exposed sensitive data from most of its 1.4 million customers in North America.

The attack was traced back to 16 July, when a threat actor accessed a third-party cloud system using social engineering tactics.

The cybersecurity breach affected a customer relationship management platform but did not compromise the company’s core network or policy systems.

Allianz Life acted swiftly by notifying the FBI and other regulators, including the attorney general’s office in Maine.

Those impacted are offered two years of credit monitoring and identity theft protection. The company has begun contacting affected individuals but declined to reveal the full number involved due to an ongoing investigation.

No other Allianz subsidiaries were affected by the breach. Allianz Life employs around 2,000 staff in the US and remains a key player within the global insurer’s North American operations.

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UK enforces age checks to block harmful online content for children

The United Kingdom has introduced new age verification laws to prevent children from accessing harmful online content, marking a significant shift in digital child protection.

The measures, enforced by media regulator Ofcom, require websites and apps to implement strict age checks such as facial recognition and credit card verification.

Around 6,000 pornography websites have already agreed to the new regulations, which stem from the 2023 Online Safety Act. The rules also target content related to suicide, self-harm, eating disorders and online violence, instead of just focusing on pornography.

Companies failing to comply risk fines of up to £18 million or 10% of global revenue, and senior executives could face criminal charges if they ignore Ofcom’s directives.

Technology Secretary Peter Kyle described the move as a turning point, saying children will now experience a ‘different internet for the first time’.

Ofcom data shows that around 500,000 children aged eight to fourteen encountered online pornography in just one month, highlighting the urgency of the reforms. Campaigners, including the NSPCC, called the new rules a ‘milestone’, though they warned loopholes could remain.

The UK government is also exploring further restrictions, including a potential daily two-hour time limit on social media use for under-16s. Kyle has promised more announcements soon, as Britain moves to hold tech platforms accountable instead of leaving children exposed to harmful content online.

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Agentic AI forces rethink of cloud infrastructure

Cybersecurity experts warn that reliance on traditional firewalls and legacy VPNs may pose greater risks than protection. These outdated tools often lack timely updates, making them prime entry points for cyber attackers exploiting AI-powered techniques.

Many businesses depend on ageing infrastructure, unaware that unpatched VPNs and web servers expose them to significant cybersecurity threats. Experts urge companies to abandon these legacy systems and modernise their defences with more adaptive, zero-trust models.

Meanwhile, OpenAI’s reported plans for a productivity suite challenge Microsoft’s dominance, promising simpler interfaces powered by generative AI. The shift could reshape daily workflows by integrating document creation directly with AI tools.

Agentic AI, which performs autonomous tasks without human oversight, also redefines enterprise IT demands. Experts believe traditional cloud tools cannot support such complex systems, prompting calls to rethink cloud strategies for more tailored, resilient platforms.

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The US push for AI dominance through openness

In a bold move to maintain its edge in the global AI race—especially against China—the United States has unveiled a sweeping AI Action Plan with 103 recommendations. At its core lies an intriguing paradox: the push for open-source AI, typically associated with collaboration and transparency, is now being positioned as a strategic weapon.

As Jovan Kurbalija points out, this plan marks a turning point where open-weight models are framed not just as tools of innovation, but as instruments of geopolitical influence, with the US aiming to seed the global AI ecosystem with American-built systems rooted in ‘national values.’

The plan champions Silicon Valley by curbing regulations, limiting federal scrutiny, and shielding tech giants from legal liability—potentially reinforcing monopolies. It also underlines a national security-first mentality, urging aggressive safeguards against foreign misuse of AI, cyber threats, and misinformation. Notably, it proposes DARPA-led initiatives to unravel the inner workings of large language models, acknowledging that even their creators often can’t fully explain how these systems function.

Internationally, the plan takes a competitive, rather than cooperative, stance. Allies are expected to align with US export controls and values, while multilateral forums like the UN and OECD are dismissed as bureaucratic and misaligned. That bifurcation risks alienating global partners—particularly the EU, which favours heavy AI regulation—while increasing pressure on countries like India and Japan to choose sides in the US–China tech rivalry.

Despite its combative framing, the strategy also nods to inclusion and workforce development, calling for tax-free employer-sponsored AI training, investment in apprenticeships, and growing military academic hubs. Still, as Kurbalija warns, the promise of AI openness may clash with the plan’s underlying nationalistic thrust—raising questions about whether it truly aims to democratise AI, or merely dominate it.

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Google brings Gemini AI shortcut to Android home screens

Google has launched a new AI Mode shortcut in Android Search, offering direct home-screen access to its Gemini-powered tools. The upgrade brings conversational AI to everyday mobile searches, enabling users to ask complex questions and receive context-rich responses without leaving the home screen.

AI Mode, introduced in Google Labs and now available on a wide range of Android devices, marks a leap in integrating AI across Android’s ecosystem. The feature’s rise from a limited beta to mass adoption follows enhancements powered by Gemini 2.5 Pro and Deep Search, now with 100 million monthly users.

Key functions include multimodal inputs, advanced planning tools, and even the ability for AI to call businesses to verify local information. These capabilities are already live for paid subscribers, while core features remain free, drawing comparisons with rivals such as ChatGPT and Bing AI.

Privacy concerns surfaced as real-time interactions expand, but Google claims strong data protection controls are in place. As AI-powered results blend into traditional search, SEO strategies and user trust will be tested, signalling a new era in mobile discovery and digital engagement.

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Women-only dating app Tea suffers catastrophic data leak

Tea, a women-only dating app, has suffered a massive data breach after its backend was found completely unsecured. Over 72,000 private images and more than 13,000 government-issued IDs were leaked online.

Some documents were dated as recently as 2025, contradicting the company’s claim that only ‘old data’ was affected. The data, totalling 59.3 GB, included verification selfies, DMs, and public posts. It spread rapidly through 4chan and decentralised platforms like BitTorrent.

Critics have blamed Tea’s use of ‘vibe coding’, AI-generated code with no proper review, which reportedly left its Firebase database open with no authentication.

Experts warn that relying on AI tools to build apps without security checks is becoming increasingly risky. Research shows nearly half of AI-generated code contains vulnerabilities, yet many startups still use it for core features. Tea users are now urged to monitor their identity and financial data.

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New AI startup enables context across thousands of hours of video

Samsung Next has invested in Memories.ai, a startup specialising in long-duration video analysis capable of processing up to 10 million hours of footage.

The tool uses AI to transform massive video archives into searchable, structured datasets, even across multiple videos spanning hours or days.

The solution employs a layered pipeline: it filters noise, compresses critical segments, indexes content for natural-language queries, segments into meaningful units, and aggregates those insights into digestible reports. This structure enables users to search and analyse complex visual datasets seamlessly.

Memories.ai’s co-founders, Dr Shawn Shen and Enmin (Ben) Zhou, bring backgrounds from Meta’s Reality Labs and machine learning engineering.

The company raised $8 million in seed funding, surpassing its $4 million goal, led by Susa Ventures, including Samsung Next, Fusion Fund, Crane Ventures, Seedcamp, and Creator Ventures.

Samsung is banking on Memories.ai’s edge computing strengths, particularly to enable privacy-conscious applications such as home security analytics without cloud dependency. Its startup focus includes security firms and marketers needing scalable tools to sift through extensive video content.

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Google launches AI feature to reshape how search results appear

Google has introduced a new experimental feature named Web Guide, aimed at reorganising search results by using AI to group information based on the query’s different aspects.

Available through Search Labs, the tool helps users explore topics in a more structured way instead of relying on the standard, linear results page.

Powered by Google’s Gemini AI, Web Guide works particularly well for open-ended or complex queries. For example, searches such as ‘how to solo travel in Japan’ would return results neatly arranged into guides, safety advice, or personal experiences instead of a simple list.

The feature handles multi-sentence questions, offering relevant answers broken into themed sections.

Users who opt in can access Web Guide via the Web tab and toggle it off without exiting the entire experiment. While it works only on that tab, Google plans to expand it to the broader ‘All’ tab in time.

The move follows Google’s broader push to incorporate Gemini into tools like AI Mode, Flow, and other experimental products.

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