Network security

Apple support scam targets users with real tickets

Cybercriminals are increasingly exploiting Apple’s support system to trick users into surrendering their accounts. Fraudsters open real support tickets in a victim’s name, which triggers official Apple emails and creates a false sense of legitimacy. These messages appear professional, making it difficult for users to detect the scam.

Victims often receive a flood of alerts, including two-factor authentication notifications, followed by phone calls from callers posing as Apple agents. The scammers guide users through steps that appear to secure their accounts, often directing them to convincing fake websites that request sensitive information.

Entering verification codes or following instructions on these fraudulent pages gives attackers access to the account. Even experienced users can fall prey because the emails come from official Apple domains, and the phone calls are carefully scripted to build trust.

Experts recommend checking support tickets directly within your Apple ID account, never sharing verification codes, and reviewing all devices linked to your account. Using antivirus software, activating two-factor authentication, and limiting personal information online further strengthen protection against such sophisticated phishing attacks.

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Singapore and the EU advance their digital partnership

The European Union met Singapore in Brussels for the second Digital Partnership Council, reinforcing a joint ambition to strengthen cooperation across a broad set of digital priorities.

Both sides expressed a shared interest in improving competitiveness, expanding innovation and shaping common approaches to digital rules instead of relying on fragmented national frameworks.

Discussions covered AI, cybersecurity, online safety, data flows, digital identities, semiconductors and quantum technologies.

Officials highlighted the importance of administrative arrangements in AI safety. They explored potential future cooperation on language models, including the EU’s work on the Alliance for Language Technologies and Singapore’s Sea-Lion initiative.

Efforts to protect consumers and support minors online were highlighted, alongside the potential role of age verification tools.

Further exchanges focused on trust services and the interoperability of digital identity systems, as well as collaborative research on semiconductors and quantum technologies.

Both sides emphasised the importance of robust cyber resilience and ongoing evaluation of cybersecurity risks, rather than relying on reactive measures. The recently signed Digital Trade Agreement was welcomed for improving legal certainty, building consumer trust and reducing barriers to digital commerce.

The meeting between the EU and Singapore confirmed the importance of the partnership in supporting economic security, strengthening research capacity and increasing resilience in critical technologies.

It also reflected the wider priorities outlined in the European Commission’s International Digital Strategy, which placed particular emphasis on cooperation with Asian partners across emerging technologies and digital governance.

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Poetic prompts reveal gaps in AI safety, according to study

Researchers in Italy have found that poetic language can weaken the safety barriers used by many leading AI chatbots.

A work by Icaro Lab, part of DexAI, that examined whether poems containing harmful requests could provoke unsafe answers from widely deployed models across the industry. The team wrote twenty poems in English and Italian, each ending with explicit instructions that AI systems are trained to block.

The researchers tested the poems on twenty-five models developed by nine major companies. Poetic prompts produced unsafe responses in more than half of the tests.

Some models appeared more resilient than others. OpenAI’s GPT-5 Nano avoided unsafe replies in every case, while Google’s Gemini 2.5 Pro generated harmful content in all tests. Two Meta systems produced unsafe responses to twenty percent of the poems.

Researchers also argue that poetic structure disrupts the predictive patterns large language models rely on to filter harmful material. The unconventional rhythm and metaphor common in poetry make the underlying safety mechanisms less reliable.

Additionally, the team warned that adversarial poetry can be used by anyone, which raises concerns about how easily safety systems may be manipulated in everyday use.

Before releasing the study, the researchers contacted all companies involved and shared the full dataset with them.

Anthropic confirmed receipt and stated that it was reviewing the findings. The work has prompted debate over how AI systems can be strengthened as creative language becomes an increasingly common method for attempting to bypass safety controls.

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Meta criticised for AI-generated adverts scams

Meta has faced criticism after numerous consumers reported being misled by companies using AI-generated adverts on Facebook and Instagram. The firms posed as UK businesses while shipping cheap goods from Asia, prompting claims that scams were ‘running rampant’ on the platforms.

Victims were persuaded by realistic adverts and AI-generated images but received poorly made clothing and jewellery. Several companies, including C’est La Vie, Mabel & Daisy, Harrison & Hayes, and Chester & Clare, were removed after investigations revealed fabricated backstories and fake shopfronts.

Consumer guides recommend vigilance, advising shoppers to check company websites, reviews, and use Trustpilot to verify legitimacy. Experts warn that overly perfect images, including AI-generated shopfronts or models, may signal fraudulent adverts.

Platforms such as Facebook and Instagram are urged to enforce stricter measures to prevent scams.

Meta stated it works with Stop Scams UK and encourages users to report suspicious adverts, while the Advertising Standards Authority continues to crack down on misleading online promotions.

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South Korea retailer admits worst-ever data leak

Coupang disclosed a major data breach on 30 November 2025 that exposed 33.7 million customer accounts. The leaked data includes names, email addresses, phone numbers, shipping addresses and some order history but excludes payment or login credentials.

The company said it first detected unauthorised access on 18 November. Subsequent investigations revealed that attacks likely began on 24 June through overseas servers and may involve a former employee’s still-active authentication key.

South Korean authorities launched an emergency probe to determine if Coupang violated data-protection laws. The government warned customers to stay alert to phishing and fraud attempts using the leaked information.

Cybersecurity experts say the breach may be one of the worst personal-data leaks in Korean history. Critics claim the incident underlines deep structural weaknesses in corporate cybersecurity practices.

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EU members raise concerns over the Digital Networks Act

Six EU member states urged the Union to reconsider the direction of the Digital Networks Act by asking for greater room for national decision-making.

Their joint position emphasised the wish to retain authority over frequency management and questioned proposals that could expand telecom rules into the digital services sector.

An intervention that followed previous debates at the ministerial level, where governments signalled reluctance to introduce new interconnection measures and stressed the need to consider the specific roles of different actors across the value chain instead of applying a single regulatory model to all.

Consumer groups and business organisations voiced further doubts as plans for network fees resurfaced in recent discussions. They argued that earlier consultations had already shown major risks for competition, innovation, and net neutrality, making renewed consideration unnecessary.

The US–EU trade agreement added another layer by including a clause that commits the EU to avoid such fees, leaving open how the Commission will balance domestic expectations with international obligations.

The Digital Networks Act faced an additional setback when the EU’s Regulatory Scrutiny Board delivered a negative opinion about its preparedness. That view disrupted earlier hopes of releasing a draft before the end of the year.

Even so, the Commission is expected to present an updated proposal in January 2026, setting the stage for one of the most difficult legislative debates of the coming year.

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EU-South Korea digital partnership enhances collaboration

The European Union and the Republic of Korea strengthened their digital partnership during the third Digital Partnership Council meeting in Seoul, where both sides emphasised the value of deeper cooperation in advanced technologies.

The discussions focused on how joint research on semiconductors, 6G, AI and quantum technologies can support competitiveness and provide broader economic benefits.

Both sides agreed to continue collaborative work on semiconductor research to advance more efficient chips suitable for AI and automated mobility. Quantum research under Horizon Europe is set to expand through shared expertise and long-term cooperation.

Regulatory alignment on AI will progress through dialogue on conformity assessment results linked to the EU AI Act, supported by joint work on innovation, standardisation and safety evaluation.

Information exchange on emerging data spaces is also expected to grow, with both partners assessing whether a dedicated working group could enhance interoperability.

Cyber cooperation remains a priority, covering threat information sharing, software supply chain security and the safety of connected devices, combined with efforts to strengthen skills and explore new research.

Engagement in international standardisation bodies such as the International Telecommunications Union will continue to support broader global alignment. The two partners plan to meet again in Brussels in 2026 to assess progress.

The partnership reflects broader EU objectives in the Indo-Pacific and supports the goals of the International Digital Strategy.

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Concerns grow over WhatsApp rules as Italy probes Meta AI practices

Italy’s competition authority has launched an investigation into Meta over potential dominance in AI chatbots. Regulators are reviewing the new WhatsApp Business terms and upcoming Meta AI features. They say the changes could restrict rivals’ access to the platform.

Officials in Italy warn that the revised conditions may limit innovation and reduce consumer choice in emerging AI services. The concerns fall under Article 102 TFEU. The authority states that early action may be necessary to prevent distortions.

The case expands an existing Italian investigation into Meta and its regional subsidiaries. Regulators say technical integration of Meta AI could strengthen exclusionary effects. They argue that WhatsApp’s scale gives Meta significant structural advantages.

Low switching rates among users may entrench Meta’s market position further in Italy and beyond. Officials say rival chatbot providers would struggle to compete if access is constrained. They warn that competition could be permanently harmed.

Meta has announced significant new AI investments in the United States. Italian regulators say this reflects the sector’s growing influence. They argue that strong oversight is needed to ensure fair access to key platforms.

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Salesforce expands investment in Greece with Greek AgentForce

The presence in Greece is expanding as Salesforce increases its investment and introduces AgentForce in the Greek language.

Salesforce works with major Greek groups such as Motor Oil and OPAP and plans to enter more sectors, including banking and insurance. Senior executives view Greece as a market with strong potential for broader adoption of AI tools.

Executives at the company highlighted growing interest among Greek firms that are already testing or deploying AI agents to support customer services and internal operations.

Robin Fisher, Senior Vice President for the EMEA Growth Markets, noted that the organisation has doubled the number of staff supporting the Greek market over the past two years and intends to continue increasing its investment every three years or sooner.

He also pointed to the presence of Energy Cloud in Greek enterprises and the rapid development of new AI agents for local clients.

The introduction of AgentForce in the Greek language is expected to help companies manage processes more efficiently and support a more profound digital transformation. The initial release covers AgentForce Service and Employee Agent, with broader availability planned for the future.

AgentForce Service operates as a constantly available customer service platform that can be adapted to any sector, offering faster issue resolution and more personalised assistance based on real-time data.

Its design enables full cooperation between employees and AI agents, providing a more effective service model.

Employee Agent functions as a proactive digital assistant that supports staff with daily tasks inside familiar environments, such as Slack or mobile devices. It can manage meetings, assist with onboarding, access internal knowledge and prepare summaries before client discussions.

Salesforce emphasises that the broader rollout of Greek language support will help organisations improve productivity and achieve greater efficiency by combining human expertise with automated capabilities.

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New digital strategy positions Uzbekistan as emerging AI hub

Uzbekistan has outlined an extensive plan to accelerate digital development by introducing new measures at major AI forums in Tashkent.

The leadership detailed a national effort to strengthen the domestic AI ecosystem, supported by a supercomputer cluster built with Nvidia and a National Transfer Office established in Silicon Valley.

AI-focused curricula will be introduced across regional Future Centres to broaden access to advanced training.

A strong emphasis has been placed on nurturing young talent. An annual interschool competition will identify promising AI startup ideas. At the same time, a presidential contest will select one hundred young participants each year for internships in leading technology companies in the US, the UAE and Europe.

November will be marked as ‘AI month for youth’, and the Silk Road AI Forum will become a recurring event.

A central part of the strategy is the ‘five million AI leaders’ project, which aims to train millions of students, along with teachers and public servants, by 2030. The programme will integrate AI education across schools, vocational institutions and universities instead of limiting it to specialist groups.

The government highlighted the country’s growing appeal for technology investment. Nearly two billion dollars have already been secured for AI and digital projects, IT service exports have risen sharply, and startup activity has expanded significantly.

Work has begun on a central green data centre, developed in collaboration with a Saudi partner, as Uzbekistan seeks to strengthen its position in regional digital innovation.

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