The Indian government has launched several initiatives to strengthen consumer protection, focusing on leveraging technology and enhancing online safety. Key developments include the introduction of the AI-enabled National Consumer Helpline, the e-Maap Portal, and the Jago Grahak Jago mobile application, all designed to expedite the resolution of consumer complaints and empower citizens to make informed choices.
The government of India also highlighted the significant progress made through the three-tier consumer court system, resolving thousands of disputes this year. In the realm of e-commerce, major platforms like Reliance Retail, Tata Sons, and Zomato pledged to enhance online shopping security, reflecting the government’s commitment to ensuring consumer confidence in the digital marketplace.
The e-Daakhil Portal has been expanded nationwide, achieving 100% adoption in states like Karnataka, Punjab, and Rajasthan, making it easier for consumers to file complaints online. The Consumer Protection Authority (CCPA) is also drafting new guidelines to regulate surrogate advertising and has already taken action against 13 companies for non-compliance with existing rules.
The importance of these initiatives was underscored at the National Consumer Day event, where key officials, including Minister of State for Consumer Affairs B L Verma and TRAI Chairman Anil Kumar Lahoti, were present. The event highlighted the government’s ongoing efforts to foster a safer and more transparent consumer environment, especially in the rapidly evolving digital landscape.
Japan Airlines (JAL) announced on Thursday that its systems have returned to normal following a cyberattack that disrupted domestic and international flights earlier in the day. The attack, which began at 7:24 a.m., caused malfunctions in internal and external systems, forcing the airline to suspend same-day ticket sales temporarily. The issue was resolved after shutting down a malfunctioning router.
JAL confirmed that no customer data was leaked and there was no damage from computer viruses. The company resumed ticket sales for flights departing on Thursday once the systems stabilised. Meanwhile, ANA Holdings, Japan’s other major airline, reported no signs of a similar attack on its operations.
The incident comes shortly after American Airlines briefly grounded all flights on Christmas Eve due to a network hardware glitch, highlighting ongoing challenges airlines face with system vulnerabilities during peak travel periods.
Google is introducing major updates to its Maps Timeline feature, shifting towards enhanced privacy by storing location history locally on users’ devices. This change means that any unbacked location history data will be automatically deleted after three months unless users take action to save it. Notifications regarding the update will provide a six-month window to back up data, urging users to preserve personal memories or valuable travel records before permanent deletion.
To save Timeline data, users can utilise Google’s export tools on their devices or through the web. This process allows users to maintain access to their past location history while ensuring it remains private and under their control. However, some users have reported unexpected deletions, emphasising the importance of regular backups to avoid data loss.
These updates are part of the US-based tech giant’s broader efforts to address privacy concerns by limiting the storage of sensitive data on its servers. While this move enhances data security, users are encouraged to take proactive steps to back up important information, explore privacy features like incognito mode, and consider additional tools such as VPNs to protect their online activity.
The FBI is warning timeshare owners about a telemarketing scam linked to the Jalisco New Generation Cartel, one of Mexico’s most dangerous criminal groups. This sophisticated operation targets individuals, particularly older adults, with offers to buy their timeshares at inflated prices. Victims are tricked into paying fees for taxes, processing, or other fabricated expenses, often losing tens of thousands of dollars.
The scam employs advanced tactics, including impersonation of legitimate businesses and government agencies, as well as the use of fraudulent websites. Call centres operated by the cartel facilitate these schemes, preying on vulnerable individuals while funding broader criminal activities, including drug trafficking. The scammers often re-victimise those they have already defrauded by promising to recover losses in exchange for additional payments.
To avoid falling prey to such fraud, experts advise verifying buyers and companies, avoiding upfront fees, and consulting professionals before proceeding with transactions. Reporting suspicious activity to the authorities is critical in combating these scams and protecting others.
Russia’s central bank has announced plans to develop a new platform to curb illegal financial activities, including unregulated crypto-to-fiat over-the-counter services. Collaborating with Rosfinmonitoring and financial institutions, the initiative aims to track and block suspicious transactions while preventing misuse of banking systems.
The system focuses on individuals known as ‘droppers,’ who exploit bank accounts for illicit purposes such as money laundering, drug trade, and unregulated cryptocurrency exchanges. Currently, monitoring is limited to individual banks, making it challenging to prevent offenders from opening accounts elsewhere. A centralised database is expected to improve information sharing across all financial institutions.
The Bank of Russia has stressed the need for a solution that enforces regulations without causing unnecessary harm to law-abiding citizens. While the project is still in development, no official timeline for its launch has been provided.
Authorities in Thailand are taking steps to regulate bulk SIM card purchases to combat their misuse in scams targeting Thai citizens. The issue came to light following the police seizure of 200,000 prepaid SIM cards linked to a Chinese call center gang.
Currently, there are no restrictions on corporate bulk SIM purchases, aside from a rule requiring registration for users holding more than five numbers. The lack of oversight has enabled SIM cards to be used illegally, particularly near borders where foreign SIMs are common.
Many of these cards are intentionally registered without clear user identities or are misused in IoT devices, GPS trackers, or sold to tourists. To address these gaps, the Ministry of Digital Economy and Society has proposed legal reforms requiring mobile operators and banks to verify buyer identities and notify users of suspicious transactions.
Additionally, stricter regulations on SMS messages with embedded links are set to take effect next year. Inspired by policies in countries like Singapore and Australia, these reforms aim to enhance accountability and curb abuse.
The National Broadcasting and Telecommunications Commission (NBTC) emphasises a gradual approach to implementing these measures to minimise inconvenience for consumers and avoid disrupting legitimate business operations. While tackling the misuse of SIM cards, authorities aim to strike a balance between protecting the public and ensuring businesses can operate smoothly. This measured approach reflects the broader goal of preventing scams while maintaining economic and social stability.
Google contractors improving the Gemini AI model have been tasked with comparing its responses against those of Anthropic’s Claude, according to internal documents reviewed by TechCrunch. The evaluation process involves scoring responses on criteria such as truthfulness and verbosity, with contractors given up to 30 minutes per prompt to determine which model performs better. Notably, some outputs identify themselves as Claude, sparking questions about Google’s use of its competitor’s model.
Claude’s responses, known for emphasising safety, have sometimes refused to answer prompts deemed unsafe, unlike Gemini, which has faced criticism for safety violations. One such instance involved Gemini generating responses flagged for inappropriate content. Despite Google’s significant investment in Anthropic, Claude’s terms of service prohibit its use to train or build competing AI models without prior approval.
A spokesperson for Google DeepMind stated that while the company compares model outputs for evaluation purposes, it does not train Gemini using Anthropic models. Anthropic, however, declined to comment on whether Google had obtained permission to use Claude for these tests. Recent revelations also highlight contractor concerns over Gemini producing potentially inaccurate information on sensitive topics, including healthcare.
Greek authorities have made their first-ever cryptocurrency seizure, confiscating 273,000 USDT (Tether) as part of a criminal investigation. The operation, conducted in December, was carried out under the supervision of the Greek European Public Prosecutor’s Office and involved collaboration with various law enforcement departments, including the Digital Evidence Examination Department.
The seizure, which is part of the ongoing ‘Admiral’ operation, highlights the growing challenges law enforcement faces in dealing with advanced technologies like blockchain and cryptocurrencies. Cryptocurrencies, known for their anonymity and security features, are often used in criminal activities such as fraud and money laundering. Experts stress the need for precision and expertise in handling digital assets, as mistakes can lead to irreversible losses.
Crypto-related scams are becoming more common in Greece, with many victims falling prey to fraudulent schemes. As cryptocurrencies gain popularity, particularly with the rise of Bitcoin and NFTs, the lack of understanding among the public increases the risk of scams. Experts warn that technological advances in AI are making these scams harder to detect, even for experienced investors.
In addition to combating fraud, authorities are also focusing on the management of seized cryptocurrencies, with plans to convert them into funds for the state, similar to practices in other European countries.
The United Nations General Assembly has adopted a landmark treaty to combat cybercrime, marking the culmination of five years of negotiations. The UN Convention against Cybercrime is set to become the first global instrument for global efforts to combat cybercrime and enhance international cooperation and technical assistance.
The UN Office on Drugs and Crime (UNODC), which acted as secretariat throughout the negotiations, celebrated the treaty as a victory for global cooperation.
‘Adopting this landmark convention is a major victory for multilateralism, marking the first international anti-crime treaty in 20 years. It is a crucial step forward in our efforts to address crimes like online child sexual abuse, sophisticated online scams and money laundering,’ said UNODC Executive Director Ghada Waly.
The General Assembly adopted the resolution by consensus, underscoring widespread support. Negotiations included contributions from civil society, academia, and the private sector, ensuring the treaty reflects diverse perspectives. However, many non-state actors raisedconcerns about the latest draft.
The treaty will open for signature during a formal ceremony in Vietnam in 2025 and will enter into force 90 days after being ratified by at least 40 member states. In addition, UNODC will continue its role as the secretariat for the Ad Hoc Committee, which is tasked with drafting a supplementary protocol to the Convention and supporting the future Conference of States Parties.
For more details about the Convention and negotiations process, please follow the dedicated page.
A crafty new scam is ensnaring would-be crypto thieves by baiting them with fake wallet seed phrases. Cybersecurity experts at Kaspersky have revealed how scammers post these phrases in YouTube comments, claiming the wallets hold significant funds. The wallets, however, are traps designed to exploit anyone attempting to steal the assets.
One wallet discovered by Kaspersky analyst Mikhail Sytnik reportedly held $8,000 in USDT on the Tron network. A thief must send Tron (TRX) tokens to move the funds to cover transaction fees. Unbeknownst to them, the wallet is a multi-signature account, meaning the TRX sent for fees is instantly redirected to another wallet controlled by the scammers.
Sytnik described the scammers as “digital Robin Hoods” for targeting other opportunists. He advised people never to try accessing others’ wallets, even if given a seed phrase, and to remain cautious of strangers’ claims about cryptocurrency online.
This isn’t the first time fraudsters have exploited greed in the crypto space. In July, Kaspersky exposed a similar scam on Telegram, where users were tricked into downloading malware disguised as legitimate crypto tools, potentially compromising their devices and funds.
