Technology reshapes pensions engagement

New technology is reshaping how people engage with pensions, according to Financial Conduct Authority chief executive Nikhil Rathi. Speaking in London, he highlighted the growing role of AI and digital tools in helping savers better understand their retirement finances.

Pensions dashboards are expected to give millions a clearer view of their savings, potentially driving greater engagement and behavioural change. Increased visibility may encourage actions such as consolidating pension pots or adjusting contributions.

London officials warn that stronger engagement brings risks as well as opportunities, with many consumers still lacking clear retirement plans. Policymakers aim to balance protection with flexibility, promoting informed decisions while avoiding overly restrictive systems.

Advances in AI are also enabling more personalised financial guidance, making it easier for users to explore retirement scenarios. Experts say the future of pensions will depend on integrating savings, housing and wider financial planning into a more connected system.

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Italy fines major bank over data protection failures

The Italian Data Protection Authority has imposed a €31.8 million fine on Intesa Sanpaolo following serious shortcomings in its handling of personal data.

The case stems from unauthorised access by an employee to thousands of customer accounts, raising concerns about internal oversight and data protection safeguards.

Investigations revealed that monitoring systems failed to detect repeated unjustified access to sensitive financial information over an extended period. The breach also involved high-risk individuals, highlighting weaknesses in risk-based controls instead of robust, targeted protection measures.

Authorities in Italy identified violations of core data protection principles, including integrity, confidentiality and accountability. Additional concerns arose from delays in notifying both regulators and affected individuals, limiting the ability to respond effectively to the incident.

The case of Intesa Sanpaolo underscores increasing regulatory scrutiny of data governance practices in the financial sector. Strengthening internal controls and ensuring timely breach reporting remain essential for maintaining trust and compliance in data-driven banking environments.

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Malta launches SMART Food project with AI and blockchain

Malta is advancing the SMART Food project to strengthen the agri-food sector. The initiative is a Malta-Italy partnership funded under the Interreg programme.

Minister Anton Refalo said the project aims to create a reliable and technologically advanced food system. A digital platform using AI and blockchain will provide real-time information on products from production to consumption.

The project seeks to meet consumer demand for clarity on food origin, safety, and sustainability. It will also support farmers and industry operators in adopting more efficient practices.

Minister Refalo added that the initiative strengthens trust across the food chain and empowers consumers. Malta’s scale allows it to adopt innovative solutions and take a leading role in modernising the sector.

The Malta Food Agency manages the project, including development, management, and training. Chief Executive Brian Vella said it safeguards product quality, improves traceability, and reinforces confidence in local produce.

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Ofcom proposes tougher rules on scam mobile messages

New proposals from Ofcom aim to reduce scam activity on mobile messaging services across the UK. The measures are designed to strengthen protections for users and businesses affected by large-scale fraud campaigns.

Scammers often combine mobile messages with other channels such as calls, emails, social media and online adverts to trick victims into revealing personal information or making payments.

While telecom operators have introduced safeguards in recent years, regulators say current efforts do not go far enough.

The proposed framework would require mobile operators and messaging aggregators to prevent scammers from accessing messaging systems and to detect and disrupt malicious activity where it occurs.

The goal is to close existing gaps in industry defences and reduce the volume of scam messages reaching users. Ofcom plans to finalise its decision in summer 2026, following completion of its consultation process.

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Campaign highlights risks of profit-driven digital platforms

A global campaign led by the Norwegian Consumer Council (NCC) has drawn attention to the decline in quality across digital platforms, a phenomenon widely referred to as ‘enshitification’, in which services deteriorate over time as companies prioritise monetisation over user experience.

The initiative has gained momentum through a viral video and coordinated advocacy efforts across multiple regions.

Inshitification is a term coined by journalist Cory Doctorow that describes a pattern in which platforms initially serve users well, then shift towards extracting value from both users and business partners.

In practice, it often results in increased advertising, paywalls, and reduced functionality, with platforms leveraging user dependence to introduce less favourable conditions.

More than 70 advocacy groups across the EU, the US and Norway have urged policymakers to take stronger action, arguing that declining competition and market concentration allow platforms to degrade services without losing users.

Network effects and high switching costs further limit consumer choice, making it difficult to move to alternative platforms even when dissatisfaction grows.

Existing frameworks, such as the Digital Markets Act and the Digital Services Act, aim to address some of these issues by promoting interoperability, transparency, and accountability.

However, experts argue that enforcement remains too slow and insufficient to deter harmful practices, suggesting that stronger regulatory intervention will be necessary to restore balance between consumers, platforms, and competition in the digital economy.

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Ofcom tightens online safety enforcement across major platforms

Enforcement of the Online Safety Act intensifies in 2026, with regulators pushing stronger age verification across social media, gaming, messaging, and adult platforms. Significant progress has been reported in the adult sector, with most major pornography services now using age assurance or restricting UK access.

Ofcom has issued new expectations for major children’s platforms, including stricter age verification, stronger protections against grooming, safer feeds, and tighter product testing. The regulator has warned that further enforcement action may follow if compliance is not met.

New obligations are also being introduced, including a requirement from April 2026 for services to report child sexual exploitation and abuse content to the National Crime Agency.

Providers are being instructed to keep risk assessments up to date and adapt to evolving regulatory guidance, including upcoming consultations and expanded reporting duties.

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UK regulator targets misleading online reviews in new crackdown

The Competition and Markets Authority has launched new investigations into five companies as part of a wider crackdown on fake and misleading online reviews, targeting practices that shape consumer decisions rather than reflect genuine customer experiences.

The cases involve Autotrader, Feefo, Dignity, Just Eat and Pasta Evangelists across sectors, including car sales, food delivery and funeral services.

CMA is examining whether negative reviews were suppressed, ratings inflated, or incentives offered in exchange for positive feedback without disclosure.

Concerns also extend to moderation practices and whether review systems provide a complete and accurate picture of customer experiences, rather than favouring reputational or commercial interests. No conclusions have yet been reached on whether consumer law has been breached.

Online reviews play a central role in consumer behaviour, influencing significant levels of spending across the UK economy.

Research indicates that a large majority of consumers rely on reviews when making purchasing decisions, raising concerns that misleading content can distort markets and undermine trust, particularly as AI makes it harder to detect fabricated reviews.

The investigations form part of a broader enforcement effort under the Digital Markets Competition and Consumers Act 2024, which introduced stricter rules on fake and misleading reviews.

Authorities aim to improve transparency and accountability across digital platforms, with potential penalties reaching up to 10% of global turnover for companies found to have breached consumer protection laws.

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AI and digital transformation take focus at Eurasian meeting

An expanded meeting of the Eurasian Economic Union Intergovernmental Council was held in Shymkent under Kazakhstan’s chairmanship, bringing together leaders to discuss economic integration, digital transformation and technological development.

Prime Minister Olzhas Bektenov said Kazakhstan will prioritise the introduction of AI across the Union’s activities, alongside efforts to strengthen digital ecosystems and regulatory cooperation among member states.

Participants discussed the use of AI in areas including customs administration, logistics, industry and agriculture, as well as a proposal to develop an integrated AI-based platform to coordinate cargo flows and improve transport efficiency.

The meeting also addressed digital governance measures, including transitioning veterinary and phytosanitary certification fully to electronic formats to improve transparency in trade and reduce administrative barriers.

Leaders emphasised the role of digital solutions and AI in supporting industrial cooperation, innovation and market integration, with decisions from the meeting aimed at strengthening economic resilience and advancing digital transformation across the region.

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IAPP updates US state breach notification resource as legal differences persist

The International Association of Privacy Professionals (IAPP) has updated its US State Breach Notification Chart, a resource that summarises state breach notification laws across the United States. In an analysis published on 26 March, the IAPP says the revised chart highlights both nationwide coverage and continuing variation in how states define personal information, apply harm thresholds, and trigger reporting duties.

According to the IAPP, all 50 states, the District of Columbia, Guam, Puerto Rico, and the US Virgin Islands now have breach notification laws. California enacted the first state law in 2002, which took effect in 2003, while Alabama was the last state to adopt such a law in 2018. The IAPP says the result is a de facto nationwide framework, but one marked by significant differences across jurisdictions.

A central point in the analysis is that breach notification laws generally use a narrower definition of personal information than more recent comprehensive privacy laws. The IAPP says the original purpose of breach notification was to alert people to the risks of identity theft and financial fraud after a data breach, so laws tend to focus on identifiers such as names combined with Social Security numbers, driver’s licence details, or financial account credentials.

The article contrasts narrower statutes with broader ones. Hawaii’s law is described as among the narrowest, while Illinois and California are presented as having broader definitions that can extend to medical information, health insurance details, biometric data, genetic data, and, in California’s case, some automated licence plate recognition data.

Even so, the IAPP says many state breach laws still do not cover large categories of digital information, such as browsing history, cookie data, IP addresses, cell phone numbers, purchasing records, or complete financial transaction histories where account credentials were not compromised.

Exemptions and scope also vary. The IAPP says most breach notification laws apply broadly to businesses and often to nonprofit organisations, while privacy laws tend to contain more exclusions. The article notes that some states cover state and local government entities directly, while California has a separate breach notification law for governmental bodies. The IAPP also says its chart is focused on laws applicable to the private sector.

Encryption safe harbours appear across the state laws, according to the analysis, with some states also recognising redaction or other protections that render data unreadable or unusable. Attorney general notification requirements also differ. The IAPP says 34 state laws require notice to the state attorney general once certain thresholds are met, with thresholds ranging from 250 affected residents in North Dakota and Oregon to 1,000 in many other states, while some states, such as Connecticut and New York, require notice regardless of the number affected.

Harm thresholds are another area of divergence. The IAPP says about 30 state laws include a harm standard, meaning notice may not be required unless the breach caused, or is likely to cause, harm to affected individuals.

The article describes substantial differences in wording across states, with some referring to ‘reasonable likelihood’ of harm, others to ‘material risk,’ ‘substantial economic loss,’ or misuse of the data, while some states, including California, Georgia, Illinois, Massachusetts, Minnesota, North Dakota, and Texas, require no harm showing at all.

The practical effect, the IAPP argues, is that organisations holding data on residents of multiple states face a complex compliance problem. A data element that triggers notice in one state may not do so in another, and the article says reconciling the different harm standards is effectively impossible. The analysis notes that some organisations may decide to notify if there is doubt, while others may choose to notify only where clearly required.

The IAPP concludes that the absence of a preemptive federal breach notification law leaves entities to navigate overlapping but inconsistent state rules. Its updated chart is presented as a tool to help practitioners track those differences and build awareness of how US state breach notification laws continue to evolve.

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FCA outlines AI-driven plan to modernise financial regulation

The UK’s Financial Conduct Authority (FCA) has outlined plans to integrate AI and data-driven tools into its regulatory processes as part of its 2026/27 work programme to become a more efficient and effective regulator.

The programme includes developing an internal authorisation tool to speed up approvals and using generative AI to review documents and support supervision, while maintaining human decision-making at the core of regulatory actions.

The FCA said it will also test automated data-sharing in a sandbox environment, expand its Supercharged Sandbox for firms developing AI-based financial products, and invest in analytics to better identify risks and prioritise cases.

Measures to reduce burdens on firms include removing certain data reporting requirements, simplifying digital processes and improving authorisation timelines, alongside efforts to enhance firms’ experience through new tools and feedback mechanisms.

The regulator also plans to support economic growth and consumer protection by advancing measures such as regulating buy now pay later products, speeding up IPO processes, expanding international presence, and addressing emerging risks, including the use of general-purpose AI in financial decision-making.

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