E-commerce and trade

M&S website still offline after cyberattack

Marks & Spencer’s website remains offline as the retailer continues recovering from a damaging cyberattack that struck over the Easter weekend.

The company confirmed the incident was caused by human error and may cost up to £300 million. Chief executive Stuart Machin warned the disruption could last until July.

Customers visiting the site are currently met with a message stating it is undergoing updates. While some have speculated the downtime is due to routine maintenance, the ongoing issues follow a major breach that saw hackers steal personal data such as names, email addresses and birthdates.

The firm has paused online orders, and store shelves were reportedly left empty in the aftermath.

Despite the disruption, M&S posted a strong financial performance this week, reporting a better-than-expected £875.5 million adjusted pre-tax profit for the year to March—an increase of over 22 per cent. The company has yet to comment further on the website outage.

Experts say the prolonged recovery likely reflects the scale of the damage to M&S’s core infrastructure.

Technology director Robert Cottrill described the company’s cautious approach as essential, noting that rushing to restore systems without full security checks could risk a second compromise. He stressed that cyber resilience must be considered a boardroom priority, especially for complex global operations.

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Quantum computing partnership launches in Doha

Quantinuum and Al Rabban Capital have announced a new venture aimed at advancing quantum computing in Qatar and the region.

The partnership seeks to provide access to Quantinuum’s technologies, co-develop relevant quantum applications and train a new generation of developers.

This move aligns with Qatar’s ambition to become a hub for advanced technologies. Applications will focus on energy, medicine, genomics, and finance, with additional potential in emerging fields like Generative Quantum AI.

The venture builds on existing collaborations with Hamad Bin Khalifa University and the Qatar Center for Quantum Computing. Quantinuum’s expansion into Qatar follows growth across the US, UK, Europe, and Indo-Pacific.

Leaders from both organisations see this as a strategic milestone, strengthening technological ties between Qatar and the West. The joint venture not only supports national goals but also reflects rising global demand for quantum technologies.

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Microsoft and GitHub back Anthropic’s MCP

Microsoft and GitHub are officially joining the steering committee for MCP, a growing standard developed by Anthropic that connects AI models with data systems.

The announcement came during Microsoft’s Build 2025 event, highlighting a new phase of industry-wide backing for the protocol, which already has support from OpenAI and Google.

MCP allows developers to link AI systems with apps, business tools, and software environments using MCP servers and clients. Instead of AI models working in isolation, they can interact directly with sources like content repositories or app features to complete tasks and power tools like chatbots.

Microsoft plans to integrate MCP into its core platforms, including Azure and Windows 11. Soon, developers will be able to expose app functionalities, such as file access or Linux subsystems, as MCP servers, enabling AI models to use them securely.

GitHub and Microsoft are also contributing updates to the MCP standard itself, including a registry for server discovery and a new authorisation system to manage secure connections.

The broader goal is to let developers build smarter AI-powered applications by making it easier to plug into real-world data and tools, while maintaining strong control over access and privacy.

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Google unveils Veo 3 with audio capabilities

Google has introduced Veo 3, its most advanced video-generating AI model to date, capable of producing sound effects, ambient noise and dialogue to accompany the footage it creates.

Announced at the Google I/O 2025 developer conference, Veo 3 is available through the Gemini chatbot for those subscribed to the $249.99-per-month AI Ultra plan. The model accepts both text and image prompts, allowing users to generate audiovisual scenes rather than silent clips.

Unlike other AI tools, Veo 3 can analyse raw video pixels to synchronise audio automatically, offering a notable edge in an increasingly crowded field of video-generation platforms. While sound-generating AI isn’t new, Google claims Veo 3’s ability to match audio precisely with visual content sets it apart.

The progress builds on DeepMind’s earlier work in ‘video-to-audio’ AI and may rely on training data from YouTube, though Google hasn’t confirmed this.

To help prevent misuse, such as the creation of deepfakes, Google says Veo 3 includes SynthID, its proprietary watermarking technology that embeds invisible markers in every generated frame. Despite these safeguards, concerns remain within the creative industry.

Artists fear tools like Veo 3 could replace thousands of jobs, with a recent study predicting over 100,000 roles in film and animation could be affected by AI before 2026.

Alongside Veo 3, Google has also updated Veo 2. The earlier model now allows users to edit videos more precisely, adding or removing elements and adjusting camera movements. These features are expected to become available soon on Google’s Vertex AI API platform.

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AI robots are changing the way we buy cars

Humanoid robots are beginning to transform car dealerships, with Chinese manufacturer Chery showcasing its advanced sales assistant, Mornine, at the 2025 Shanghai Auto Show. With 220 units planned for rollout worldwide, Chery aims to lead the shift toward robotic retail experiences.

Already in use in Malaysia, Mornine can explain car features, guide showroom tours, serve refreshments and even speak multiple languages. Designed to appeal to tech-savvy buyers, the robot blends physical dexterity with AI-powered natural language capabilities.

Mornine responds to voice and gesture commands, walking upright and interacting with customers in a personalised, human-like manner. Her conversational abilities are driven by advanced large language models, making her explanations more structured and engaging than typical sales interactions.

The company sees wider applications for its robots in malls, cinemas, and even eldercare, positioning AI humanoids as daily companions. As robotics and artificial intelligence continue to evolve, automakers like Chery believe these machines will play as vital a role in the customer journey as the vehicles themselves.

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Baby Boomers and Gen X embrace AI shopping

New research from Adyen shows that over a third of global consumers now use AI to assist with shopping. In a survey of 41,000 people across 28 countries, 12 per cent reported using AI for the first time in the past year, and more than half expressed willingness to continue.

Consumers praised AI for providing inspiration and helping them discover unique brands. The fastest growth in AI use came from Baby Boomers and Generation X, though younger groups still dominate in actual usage.

While 57 per cent of Gen Z shoppers rely on AI, just 16 per cent of Boomers currently do so, despite a sharp rise in adoption. Retailers, in turn, are investing in AI to boost sales, product innovation, and fraud prevention.

Adyen’s report also highlights the need for better integration between online and offline shopping experiences, with many retailers still lacking unified commerce offerings. Despite digital growth, physical stores remain the preferred channel for most shoppers, who value immediacy and tactile experiences.

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Google releases NotebookLM app early

Google has launched its AI-powered research assistant, NotebookLM, on Android and iOS a day earlier than expected and just ahead of its annual I/O developer conference.

Until now, the service was only available on desktop, but users can now access its full features while on the move.

NotebookLM helps users understand complex content by offering intelligent summaries and allowing them to ask questions directly about their documents.

A standout feature, Audio Overviews, creates AI-generated podcast-style summaries from uploaded materials and supports offline listening and background playback.

Mobile users can now create and manage notebooks directly from their devices. Instead of limiting content sources, the app enables users to add websites, PDFs, or YouTube videos by simply tapping the share icon and selecting NotebookLM.

It also offers easy access to previously added sources and adapts its appearance to match the device’s light or dark mode settings.

With the release timed just before Google’s keynote, it’s likely the company will highlight NotebookLM’s capabilities further during the I/O 2025 presentation.

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Lords reject UK AI copyright bill again

The UK government has suffered a second defeat in the House of Lords over its Data (Use and Access) Bill, as peers once again backed a copyright-focused amendment aimed at protecting artists from AI content scraping.

Baroness Kidron, a filmmaker and digital rights advocate, led the charge, accusing ministers of listening to the ‘sweet whisperings of Silicon Valley’ and allowing tech firms to ‘redefine theft’ by exploiting copyrighted material without permission.

Her amendment would force AI companies to disclose their training data sources and obtain consent from rights holders.

The government had previously rejected this amendment, arguing it would lead to ‘piecemeal’ legislation and pre-empt ongoing consultations.

But Kidron’s position was strongly supported across party lines, with peers calling the current AI practices ‘burglary’ and warning of catastrophic damage to the UK’s creative sector.

High-profile artists like Sir Elton John, Paul McCartney, Annie Lennox, and Kate Bush have condemned the government’s stance, with Sir Elton branding ministers ‘losers’ and accusing them of enabling theft.

Peers from Labour, the Lib Dems, the Conservatives, and the crossbenches united to defend UK copyright law, calling the government’s actions a betrayal of the country’s leadership in intellectual property rights.

Labour’s Lord Brennan warned against a ‘double standard’ for AI firms, while Lord Berkeley insisted immediate action was needed to prevent long-term harm.

Technology Minister Baroness Jones countered that no country has resolved the AI-copyright dilemma and warned that the amendment would only create more regulatory confusion.

Nonetheless, peers voted overwhelmingly in favour of Kidron’s proposal—287 to 118—sending the bill back to the Commons with a strengthened demand for transparency and copyright safeguards.

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Uber is ready for driverless taxis in the UK

Uber says it is fully prepared to launch driverless taxis in the UK, but the government has pushed back its timeline for approving fully autonomous vehicles.

The previous 2026 target has been shifted to the second half of 2027, despite rapid developments in self-driving technology already being trialled on British roads.

Currently, limited self-driving systems are legal so long as a human remains behind the wheel and responsible for the car.

Uber, which already runs robotaxis in the US and parts of Asia, is working with 18 tech firms—including UK-based Wayve—to expand the service. Wayve’s AI-driven vehicles were recently tested in central London, managing traffic, pedestrians and roadworks with no driver intervention.

Uber’s Andrew Macdonald said the technology is ready now, but regulatory support is still catching up. The government insists legislation will come in 2027 and is exploring short-term trials in the meantime.

Macdonald acknowledged safety concerns, noting incidents abroad, but argued autonomous vehicles could eventually prove safer than human drivers, based on early US data.

Beyond technology, the shift raises big questions around insurance, liability and jobs. The government sees a £42 billion industry with tens of thousands of new roles, but unions warn of social impacts for professional drivers.

Still, Uber sees a future where fewer people even bother to learn how to drive, because AI will do it for them.

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China launches first AI satellites in orbital supercomputer network

China has launched the first 12 satellites in a planned network of 2,800 that will function as an orbiting supercomputer, according to Space News.

Developed by ADA Space in partnership with Zhijiang Laboratory and Neijang High-Tech Zone, the satellites can process their own data instead of relying on Earth-based stations, thanks to onboard AI models.

Each satellite runs an 8-billion parameter AI model capable of 744 tera operations per second, with the group already achieving 5 peta operations per second in total. The long-term goal is a constellation that can reach 1,000 POPS.

The network uses high-speed laser links to communicate and shares 30 terabytes of data between satellites. The current batch also carries scientific tools, such as an X-ray detector for studying gamma-ray bursts, and can generate 3D digital twin data for uses like disaster response or virtual tourism.

The space-based computing approach is designed to overcome Earth-based limitations like bandwidth and ground station availability, which means less than 10% of satellite data typically reaches the surface.

Experts say space supercomputers could reduce energy use by relying on solar power and dissipating heat into space. The EU and the US may follow China’s lead, as interest in orbital data centres grows.

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