E-commerce and trade

EU moves to reinforce cooperation against VAT fraud

The European Commission has presented a plan to strengthen cooperation among the European Public Prosecutor’s Office, the European Anti-Fraud Office, and member states as part of a broader effort to combat VAT fraud.

The proposal establishes a legal framework for the sharing of information. It grants the EU bodies immediate access to VAT data, which is expected to enhance the detection of cross-border tax evasion schemes.

Real-time reporting of cross-border trade, delivered through the VAT in the Digital Age package, provides national authorities with the information needed to identify suspicious activity, rather than relying on delayed or incomplete records.

Carousel fraud alone costs EU taxpayers billions each year and remains a significant element of the broader VAT compliance gap, which stood at over €89 billion in 2022.

The Commission argues that faster access to VAT information will help investigators uncover fraudulent networks, halt their activities and pursue prosecutions more effectively.

EPPO, OLAF and the Eurofisc network would gain direct communication channels, enabling closer coordination and rapid intelligence sharing throughout the Union.

A proposal that will now move to the Council for agreement and to the European Parliament and the Economic and Social Committee for consultation.

Once adopted and published, the changes will take effect and initiate the implementation phase across the EU.

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AI tools help eBay stage a comeback

eBay is deepening its investment in AI as part of a multi-year effort to revive the platform after years of stagnant growth.

The company, which saw renewed momentum during the pandemic, has launched five new AI features this year, including AI-generated shipping estimates, an AI shopping agent and a partnership with OpenAI.

Chief executive Jamie Iannone argues that eBay’s long history gives it an advantage in the AI era, citing decades of product listings, buyer behaviour data and more than two billion active listings. That data underpins tools such as the ‘magical listing’ feature, which automatically produces item descriptions from photos, and an AI assistant that answers buyer questions based on a listing’s details.

These tools are also aimed at unlocking supply: eBay says the average US household holds thousands of dollars’ worth of unused goods.

Analysts note that helping casual sellers overcome the friction of listing and photographing items could lift the company’s gross merchandise volume, which grew 10 percent in the most recent quarter.

AI is also reshaping the buyer experience. Around 70 percent of eBay transactions come from enthusiasts who already know how to navigate the platform. The new ‘eBay.ai’ tool is designed to help less experienced users by recommending products based on natural-language descriptions.

Despite this push, the platform still faces intense competition from Amazon, Google, Shein and emerging AI-shopping agents. Iannone has hinted that eBay may integrate with external systems such as OpenAI’s instant-checkout tools to broaden discovery beyond the platform.

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Salesforce unveils eVerse for dependable enterprise AI

The US cloud-based software company, Salesforce and its Research AI department, have unveiled eVerse, a new environment designed to train voice and text agents through synthetic data generation, stress testing and reinforcement learning.

In an aim to resolve a growing reliability problem known as jagged intelligence, where systems excel at complex reasoning yet falter during simple interactions.

The company views eVerse as a key requirement for creating an Agentic Enterprise, where human staff and digital agents work together smoothly and dependably.

eVerse supports continuous improvement by generating large volumes of simulated interactions, measuring performance and adjusting behaviour over time, rather than waiting for real-world failures.

A platform that played a significant role in the development of Agentforce Voice, giving AI agents the capacity to cope with unpredictable calls involving noise, varied accents and weak connections.

Thousands of simulated conversations enabled teams to identify problems early and deliver stronger performance.

The technology is also being tested with UCSF Health, where clinical experts are working with Salesforce to refine agents that support billing services. Only a portion of healthcare queries can typically be handled automatically, as much of the knowledge remains undocumented.

eVerse enhances coverage by enabling agents to adapt to complex cases through reinforcement learning, thereby improving performance across both routine and sophisticated tasks.

Salesforce describes eVerse as a milestone in a broader effort to achieve Enterprise General Intelligence. The goal is a form of AI designed for dependable business use, instead of the more creative outputs that dominate consumer systems.

It also argues that trust and consistency will shape the next stage of enterprise adoption and that real-world complexity must be mirrored during development to guarantee reliable deployment.

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Heavy sell pressure pushes Bitcoin back under $94,000

Bitcoin’s price continued to weaken after dipping under $94,000, extending a retreat that has now erased nearly $190 billion from its market value over the past week. Trading volumes remained high, yet sell pressure dominated as the asset struggled to reclaim momentum.

Market data showed more than $394 million in crypto liquidations over the past 24 hours, with the majority coming from long positions. Sentiment stayed uneasy as Bitcoin hovered close to the $94,000 mark, offering little reassurance to traders seeking signs of stability.

Analysts remain divided on whether the current zone represents a potential floor or a pause before further declines. Traders noted that fresh catalysts will be needed to support any sustained recovery as liquidations rise and volatility deepens.

Bitcoin’s recent swings have left market participants split between bargain hunting and preparing for another downturn. Precise data and level-headed decision-making appear more valuable than hype as the market navigates its latest correction.

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Disney+ prepares AI tools for user creations

Disney+ is preparing to introduce tools that enable subscribers to create short, AI-generated videos inspired by its characters and franchises. Chief executive Bob Iger described the move as part of a sweeping platform upgrade that marks the service’s most significant technological expansion since its 2019 launch.

Alongside user-generated video features, Disney+ will gain interactive, game-like functions through its collaboration with Epic Games. The company plans to merge storytelling and interactivity, creating a new form of engagement where fans can build or remix short scenes within Disney’s creative universe.

Iger confirmed that Disney has held productive talks with several AI firms to develop responsible tools that safeguard intellectual property. The company aims to ensure that fans’ creations can exist within brand limits, avoiding misuse of iconic characters while opening the door to more creative participation.

Industry analysts suggest that the plan could reshape the streaming industry by blending audience creativity with studio production. Yet creators have expressed caution, urging transparency on rights and moderation.

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Agentic AI drives a new identity security crisis

New research from Rubrik Zero Labs warns that agentic AI is reshaping the identity landscape faster than organisations can secure it.

The study reveals a surge in non-human identities created through automation and API driven workflows, with numbers now exceeding human users by a striking margin.

Most firms have already introduced AI agents into their identity systems or plan to do so, yet many struggle to govern the growing volume of machine credentials.

Experts argue that identity has become the primary attack surface as remote work, cloud adoption and AI expansion remove traditional boundaries. Threat actors increasingly rely on valid credentials instead of technical exploits, which makes weaknesses in identity governance far more damaging.

Rubrik’s researchers and external analysts agree that a single compromised key or forgotten agent account can provide broad access to sensitive environments.

Industry specialists highlight that agentic AI disrupts established IAM practices by blurring distinctions between human and machine activity.

Organisations often cannot determine whether a human or an automated agent performed a critical action, which undermines incident investigations and weakens zero-trust strategies. Poor logging, weak lifecycle controls and abandoned machine identities further expand the attack surface.

Rubrik argues that identity resilience is becoming essential, since IAM tools alone cannot restore trust after a breach. Many firms have already switched IAM providers, reflecting widespread dissatisfaction with current safeguards.

Analysts recommend tighter control of agent creation, stronger credential governance and a clearer understanding of how AI-driven identities reshape operational and security risks.

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EU investigates Google over potential Digital Markets Act breach

The European Commission has opened an investigation into whether Google may be breaching the Digital Markets Act by unfairly demoting news publishers in search results.

An inquiry that centres on Google’s ‘site reputation abuse policy’, which appears to lower rankings for publishers that host content from commercial partners, even when those partnerships support legitimate ways of monetising online journalism.

The Commission is examining whether Alphabet’s approach restricts publishers from conducting business, innovating, and cooperating with third-party content providers. Officials highlighted concerns that such demotions may undermine revenue at a difficult moment for the media sector.

These proceedings do not imply a final decision; instead, they allow the EU to gather evidence and assess Google’s practices in detail.

If the Commission finds evidence of non-compliance, it will present preliminary findings and request corrective measures. The investigation is expected to conclude within 12 months.

Under the DMA, infringements can lead to fines of up to ten percent of a company’s worldwide turnover, rising to twenty percent for repeated violations, alongside possible structural remedies.

Senior Commissioners stressed that gatekeepers must offer fair and non-discriminatory access to their platforms. They argued that protecting publishers’ ability to reach audiences supports media pluralism, innovation, and democratic resilience.

Google Search, designated as a core platform service under the DMA, has been required to comply fully with the regulation since March 2024.

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AI could cut two-thirds of UK retail jobs

Automation and AI could drastically reduce jobs at one of the UK’s largest online retailers. Buy It Direct, which employs over 800 staff, predicts more than 500 positions may be lost within three years, as AI and robotics take over office and warehouse roles.

Chief executive Nick Glynne cited rising national living wage and insurance contributions as factors accelerating the company’s shift towards automation.

The firm has already started outsourcing senior roles overseas, including accountants, managers and IT specialists, in response to higher domestic costs.

HM Treasury defended its policies, highlighting reforms in business rates and international trade deals, alongside a capped corporation tax at 25%.

Meanwhile, concerns are growing across the UK about AI replacing jobs, with graduates in fields such as graphic design and computer science facing increasing competition from technological advancements.

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Qwen relaunch aims to unify Alibaba’s mobile AI ecosystem

Alibaba is preparing a major overhaul of its mobile AI apps, renaming Tongyi as Qwen and adding early agentic features. The update aims to make Qwen resemble leading chatbots while linking AI tools to Taobao and other services. Alibaba also plans a global version once the new design stabilises.

Over one hundred developers are working on the project as part of wider AI investments. Alibaba hopes Qwen can anchor its consumer AI strategy and regain momentum in a crowded market. It still trails Doubao and Yuanbao in user popularity and needs a clearer consumer path.

Monetisation remains difficult in China because consumers rarely pay for digital services. Alibaba thinks shopping features will boost adoption by linking AI directly to e-commerce use. Qwen will stay free for now, allowing the company to scale its user base before adding paid options.

Alibaba wants to streamline its overlapping apps by directing users to one unified Qwen interface. Consolidation is meant to strengthen brand visibility and remove confusion around different versions. A single app could help Alibaba stand out as Chinese firms race to deploy agentic AI.

Chinese and US companies continue to expand spending on frontier AI models, cloud infrastructure, and agent tools. Alibaba reported strong cloud growth and rising demand for AI products in its latest quarter. The Qwen relaunch is its largest attempt to turn technical progress into a viable consumer business.

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UAE executes first government payment using Digital Dirham

The United Arab Emirates has completed its first government financial transaction using the Digital Dirham, marking a significant milestone in its transition towards a fully digital economy.

The Ministry of Finance and Dubai Finance carried out the transaction in collaboration with the Central Bank of the UAE, confirming the country’s leadership in advancing next-generation financial technologies.

Part of the Central Bank’s Financial Infrastructure Transformation Programme, the pilot phase of the Digital Dirham aims to accelerate digital payment adoption and strengthen the UAE’s position as a global financial hub.

Senior officials, including Sheikh Mansour bin Zayed Al Nahyan and Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, described the initiative as a strategic step toward improving transparency, efficiency, and integration across government financial systems.

The first pilot transaction was executed through the government payments platform mBridge, which facilitates instant settlements using central bank digital currencies.

A transaction was completed in under two minutes, demonstrating the system’s technical efficiency and reliability. The mBridge platform, fully integrated with the Digital Dirham initiative, enables secure, intermediary-free settlements, reducing costs while improving accuracy and transparency.

Officials emphasised that the Digital Dirham will serve as a cornerstone for a sustainable digital economy, reinforcing national financial stability and global competitiveness.

The initiative reflects the UAE’s commitment to adopting cutting-edge technologies that promote integration and innovation across the public and private sectors.

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