The European Commission has accepted legally binding commitments from SAP to address competition concerns over maintenance and support (M&S) services for its on-premises enterprise resource planning (ERP) software.
The commitments follow the Commission’s preliminary finding that SAP may have abused its dominant market position by limiting customer choice, increasing switching costs and restricting competition in the aftermarket for ERP support services.
Under the agreement, SAP will give customers greater flexibility in managing software licences and support contracts. Businesses will be able to split their SAP environments and choose different maintenance providers or support levels for different parts of their systems.
SAP will also allow licence termination in specific circumstances, including reduced support phases, failed implementation projects attributable to SAP, insolvency, major workforce reductions and business divestitures.
Additional commitments include broader access to alternative licensing models, the removal of reinstatement fees, lower back-maintenance charges, clearer contractual terms and an internal mechanism for handling customer complaints related to compliance with the commitments.
The Commission opened its formal antitrust investigation in September 2025 after identifying practices that could have discouraged customers from using independent support providers and increased the cost of leaving SAP’s maintenance services.
Following a market test, SAP revised its proposal before the Commission concluded that the final commitments adequately addressed its concerns. The commitments will apply globally for ten years under the supervision of an independent monitoring trustee.
Executive Vice-President Teresa Ribera said the decision would give businesses using SAP’s on-premises ERP software greater freedom to choose maintenance and support providers while strengthening competition in enterprise software markets.
She added that the case sends a broader message that dominant technology companies should not use restrictive commercial practices to lock customers into their ecosystems, particularly as enterprises continue migrating to cloud-based services.
Why does it matter?
The decision reinforces the principle that customers should be able to choose maintenance and support providers without facing unnecessary contractual or financial barriers. For businesses relying on enterprise software, greater flexibility could reduce costs, increase negotiating power and make it easier to adopt competing services.
The case also shows that the European Commission is extending competition enforcement beyond consumer-facing digital platforms to enterprise software markets. As organisations increasingly depend on integrated cloud and business software ecosystems, regulators are paying closer attention to practices that may create customer lock-in and restrict competition after the initial software sale.
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