Digital business models Archives | Page 465 of 571

Sanas raises millions to transform call centre communication

AI start-up Sanas has raised $65 million in a new funding round, valuing the company at over $500 million. The firm, founded in 2020, uses artificial intelligence to modify call centre workers’ accents in real time, aiming to reduce discrimination and improve communication. Its software preserves the speaker’s emotions and identity while adjusting phonetic patterns instantly.

The company was inspired by a call centre worker’s struggle with accent bias, leading its founders to develop a solution that enhances clarity without replacing human connection. Despite concerns that such technology may homogenise voices rather than promote acceptance of diverse accents, Sanas insists its mission is to break barriers and reduce discrimination.

With an annual revenue of $21 million and a growing client base across healthcare, logistics, and manufacturing, Sanas is rapidly expanding. The company plans to develop new AI-driven speech technologies, increase its global presence, and open an office in the Philippines, a major hub for call centres.

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TikTok lays off staff in trust and safety restructuring

TikTok is reportedly laying off staff from its trust and safety unit, which is responsible for content moderation, as part of a restructuring effort. The layoffs began on Thursday, affecting teams in Asia, Europe, the Middle East, and Africa. Adam Presser, TikTok’s operations head, sent a memo to staff informing them of the decision, though the company has not yet commented on the move.

The layoffs come at a time when TikTok’s future is uncertain. The app, used by nearly half of all Americans, faced a brief outage last month, followed by a law that came into effect in January, requiring its Chinese owner ByteDance to either sell TikTok or face a national security-related ban. TikTok CEO Shou Chew had previously testified before Congress about the company’s trust and safety measures, pledging to invest more than $2 billion in these efforts.

In line with a shift towards AI-driven content moderation, TikTok had already made significant layoffs in October, including staff in Malaysia. The company currently employs 40,000 trust and safety professionals globally, but the full scope of the recent cuts remains unclear.

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Gemini AI now requires separate app on iOS

Google has removed its AI assistant, Gemini, from the main Google app on iOS, encouraging users to download the standalone Gemini app instead. The change, announced via an email to customers, is seen as a strategic move to position Gemini as a direct competitor to AI chatbots like ChatGPT and Claude.

The dedicated Gemini app allows users to interact with the AI assistant through voice and text, integrate it with Google services like Search and YouTube, and access advanced features such as AI-generated summaries and image creation. Those who attempt to use Gemini in the main Google app will now see a message directing them to the App Store.

While the shift may enable Google to roll out new AI features more efficiently, it also risks reducing Gemini’s reach, as some users may not be inclined to download a separate app. The company is also promoting its Google One AI Premium plan through the Gemini app, offering access to its more advanced capabilities.

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Apple rejects UK plans for mobile browser controls

Apple has pushed back against proposed remedies from the UK’s competition watchdog, arguing they could hinder innovation in the mobile browser market. The Competition and Markets Authority (CMA) is investigating Apple and Google’s dominance in browser engines and cloud gaming distribution through app stores, with potential regulatory measures under consideration.

In its response, Apple stated that mandating free access to future WebKit updates or iOS features used by Safari would be unfair, given the significant resources required to develop them. The company warned this could lead to ‘free-riding’ by third parties and discourage further investment in browser technologies.

The UK CMA’s investigation aims to increase competition in the mobile browser space, where Apple’s WebKit engine is a key player. However, Apple insists that the proposed changes would harm its ability to innovate and could ultimately reduce the quality of browser experiences for users. The regulator is expected to continue assessing industry feedback before making a final decision.

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Australian kids overlook social media age checks

A recent report by Australia’s eSafety regulator reveals that children in the country are finding it easy to bypass age restrictions on social media platforms. The findings come ahead of a government ban, set to take effect at the end of 2025, that will prevent children under the age of 16 from using these platforms. The report highlights data from a national survey on social media use among 8 to 15-year-olds and feedback from eight major services, including YouTube, Facebook, and TikTok.

The report shows that 80% of Australian children aged 8 to 12 were using social media in 2024, with YouTube, TikTok, Instagram, and Snapchat being the most popular platforms. While most platforms, except Reddit, require users to enter their date of birth during sign-up, the report indicates that these systems rely on self-declaration, which can be easily manipulated. Despite these weaknesses, 95% of teens under 16 were found to be active on at least one of the platforms surveyed.

While some platforms, such as TikTok, Twitch, and YouTube, have introduced tools to proactively detect underage users, others have not fully implemented age verification technologies. YouTube remains exempt from the upcoming ban, allowing children under 13 to use the platform with parental supervision. However, eSafety Commissioner Julie Inman Grant stressed that there is still significant work needed to enforce the government’s minimum age legislation effectively.

The report also noted that most of the services surveyed had conducted research to improve their age verification processes. However, as the law approaches, there are increasing calls for app stores to take greater responsibility for enforcing age restrictions.

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EU grants €920 million to Infineon for new semiconductor facility

The European Commission has approved a €920 million German state aid package for Infineon to build a new semiconductor manufacturing plant in Dresden. This funding will support the company’s MEGAFAB-DD project, which aims to produce a wide variety of chips. The new facility, expected to reach full capacity by 2031, will play a key role in strengthening Europe’s technological autonomy and security of supply in semiconductor technologies, aligning with the European Chips Act’s goals.

This move is part of a global trend where chipmakers are investing heavily in new plants, taking advantage of subsidies from the US and the EU to maintain the West’s edge in semiconductor technology over China. The European Commission has allocated €15 billion for public and private semiconductor projects by 2030, further reinforcing the region’s commitment to securing its position in the industry.

Infineon’s €3.5 billion investment, the largest in its history, will help address the growing demand for semiconductors used in industrial, automotive, and consumer applications. The company has committed to ensuring the plant benefits the wider EU semiconductor value chain, including research and development for the next generation of chips. The plant will also contribute to crisis preparedness by prioritising orders in case of supply shortages.

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New Google tool helps users rethink their career paths

Google has introduced Career Dreamer, a new AI-powered tool designed to help users discover career possibilities based on their skills, education, and interests. Announced in a blog post, the experiment aims to offer personalised job exploration without the need for multiple searches across different platforms.

The tool creates a ‘career identity statement’ by analysing users’ past and present roles, education, and experiences, which can be used to refine CVs or guide interview discussions. Career Dreamer also provides a visual representation of potential career paths and allows users to collaborate with Gemini, Google’s AI assistant, to draft cover letters or explore further job ideas.

Unlike traditional job search platforms such as LinkedIn or Indeed, Career Dreamer does not link users to actual job postings. Instead, it serves as an exploratory tool to help individuals, whether students, career changers, or military veterans, identify roles that align with their backgrounds. Currently, the experiment is available only in the United States, with no confirmation on future expansion.

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iPhone 16e features Apple-designed C1 subsystem

Apple has introduced its first custom-designed modem chip, marking a significant step towards reducing reliance on Qualcomm. The new chip, a part of Apple’s C1 subsystem, debuts in the $599 iPhone 16e and will eventually be integrated across other products.

The C1 subsystem includes advanced components like processors and memory, offering better battery life and enhanced artificial intelligence features.

Apple has ensured the modem is globally compatible, testing it with 180 carriers in 55 countries. Executives highlight its ability to prioritise network traffic for smoother performance, setting it apart from competitors.

Modem development is highly complex, with few companies achieving global compatibility. Apple previously relied on Qualcomm but resolved to design its own platform after legal disputes and challenges with alternative suppliers.

The C1 subsystem represents Apple’s strategy to tightly integrate modem technology with its processors for long-term product differentiation.

Apple’s senior hardware executives described the C1 as their most complex creation, combining cutting-edge chipmaking techniques. The new platform underscores Apple’s focus on control and innovation in core technologies.

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New AI feature from Superhuman tackles inbox clutter

Superhuman has introduced a new AI-powered feature called Auto Label, designed to automatically categorise emails into groups such as marketing, pitches, social updates, and news. Users can also create custom labels with personalised prompts and even choose to auto-archive certain categories, reducing inbox clutter.

The company developed the tool in response to customer complaints about an increasing number of unwanted marketing and cold emails. While Gmail and Outlook offer spam filtering, Superhuman’s CEO, Rahul Vohra, said their new system aims to provide more precise classification. However, at launch, users cannot edit prompts for existing labels, meaning they must create new ones if adjustments are needed.

Superhuman is also enhancing its reminder system. The app will now automatically surface emails if a response is overdue and can draft AI-generated follow-ups in the user’s writing style. Looking ahead, the company plans to integrate personal knowledge bases, automate replies, and introduce workflow automation, making email management even more seamless.

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X discusses a new financing round at $44 billion

Elon Musk’s social media company X is currently in discussions to raise funds from investors at a $44 billion valuation, according to Bloomberg News. Musk purchased the platform, formerly known as Twitter, for the same price in 2022.

The financing talks are still ongoing, with the potential for details to change or even for the discussions to be abandoned altogether, the report added. The US company has not yet responded to requests for comment on the matter.

In related news, last month, it was reported that Morgan Stanley, Bank of America, and Barclays were preparing to sell up to $3 billion in debt holdings in X.

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