Digital business models

Japanese high-schooler suspected of hacking net-cafe chain using AI

Authorities in Tokyo have issued an arrest warrant for a 17-year-old boy from Osaka on suspicion of orchestrating a large-scale cyberattack using artificial intelligence. The alleged target was the operator of the Kaikatsu Club internet-café chain (along with related fitness-gym business), which may have exposed the personal data of about 7.3 million customers.

According to investigators, the suspect used a computer programme, reportedly built with help from an AI chatbot, to send unauthorised commands around 7.24 million times to the company’s servers in order to extract membership information. The teenager was previously arrested in November in connection with a separate fraud case involving credit-card misuse.

Police have charged him under Japan’s law against unauthorised computer access and for obstructing business, though so far no evidence has emerged of misuse (for example, resale or public leaks) of the stolen data.

In his statement to investigators, the suspect reportedly said he carried out the hack simply because he found it fun to probe system vulnerabilities.

This case is the latest in a growing pattern of so-called AI-enabled cyber crimes in Japan, from fraudulent subscription schemes to ransomware generation. Experts warn that generative AI is lowering the barrier to entry for complex attacks, enabling individuals with limited technical training to carry out large-scale hacking or fraud.

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Google boosts Nigeria’s AI development

The US tech giant, Google, has announced a $2.1 million Google.org commitment to support Nigeria’s AI-powered future, aiming to strengthen local talent and improve digital safety nationwide.

An initiative that supports Nigeria’s National AI Strategy and its ambition to create one million digital jobs, recognising the economic potential of AI, which could add $15 billion to the country’s economy by 2030.

The investment focuses on developing advanced AI skills among students and developers instead of limiting progress to short-term training schemes.

Google will fund programmes led by expert partners such as FATE Foundation, the African Institute for Mathematical Sciences, and the African Technology Forum.

Their work will introduce advanced AI curricula into universities and provide developers with structured, practical routes from training to building real-world products.

The commitment also expands digital safety initiatives so communities can participate securely in the digital economy.

Junior Achievement Africa will scale Google’s ‘Be Internet Awesome’ curriculum to help families understand safe online behaviour, while the CyberSafe Foundation will deliver cybersecurity training and technical assistance to public institutions, strengthening national digital resilience.

Google aims to create more opportunities similar to those of Nigerian learners who used digital skills to secure full-time careers instead of remaining excluded from the digital economy.

By combining advanced AI training with improved digital safety, the company intends to support inclusive growth and build long-term capacity across Nigeria.

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SAP elevates customer support with proactive AI systems

AI has pushed customer support into a new era, where anticipation replaces reaction. SAP has built a proactive model that predicts issues, prevents failures and keeps critical systems running smoothly instead of relying on queues and manual intervention.

Major sales events, such as Cyber Week and Singles Day, demonstrated the impact of this shift, with uninterrupted service and significant growth in transaction volumes and order numbers.

Self-service now resolves most issues before they reach an engineer, as structured knowledge supports AI agents that respond instantly with a confidence level that matches human performance.

Tools such as the Auto Response Agent and Incident Solution Matching enable customers to retrieve solutions without having to search through lengthy documentation.

SAP has also prepared organisations scaling AI by offering support systems tailored for early deployment.

Engineers have benefited from AI as much as customers. Routine tasks are handled automatically, allowing experts to focus on problems that demand insight instead of administration.

Language optimisation, routing suggestions, and automatic error categorisation support faster and more accurate resolutions. SAP validates every AI tool internally before release, which it views as a safeguard for responsible adoption.

The company maintains that AI will augment staff rather than replace them. Creative and analytical work becomes increasingly important as automation handles repetitive tasks, and new roles emerge in areas such as AI training and data stewardship.

SAP argues that progress relies on a balanced relationship between human judgement and machine intelligence, strengthened by partnerships that turn enterprise data into measurable outcomes.

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UK positions itself for leadership in the quantum computing race

Quantum computing is advancing as governments and industry pursue new frontiers beyond AI. The UK benefits from strong research traditions and skilled talent. Policymakers see early planning as vital for long-term competitiveness.

Companies across finance, energy and logistics are testing quantum methods for optimisation and modelling. Early pilots suggest that quantum techniques may offer advantages where classical approaches slow down or fail to scale. Interest in practical applications is rising across Europe.

The UK benefits from strong university spinouts and deep industrial partnerships. Joint programmes are accelerating work on molecular modelling and drug discovery. Many researchers argue that early experimentation helps build a more resilient quantum workforce.

New processors promise higher connectivity and lower error rates as the field moves closer to quantum advantage. Research teams are refining designs for future error-corrected systems. Hardware roadmaps indicate steady progress towards more reliable architectures.

Policy support will shape how quickly the UK can translate research into real-world capability. Long-term investments, open scientific collaboration and predictable regulation will be critical. Momentum suggests a decisive period for the country’s quantum ambitions.

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Privacy concerns lead India to withdraw cyber safety app mandate

India has scrapped its order mandating smartphone manufacturers to pre-install the state-run Sanchar Saathi cyber safety app. The directive, which faced widespread criticism, had raised concerns over privacy and potential government surveillance.

Smartphone makers, including Apple and Samsung, reportedly resisted the order, highlighting that it was issued without prior consultation and challenged user privacy norms. The government argued the app was necessary to verify handset authenticity.

So far, the Sanchar Saathi app has attracted 14 million users, reporting around 2,000 frauds daily, with a sharp spike of 600,000 new registrations in a single day. Despite these figures, the mandatory pre-installation rule provoked intense backlash from cybersecurity experts and digital rights advocates.

India’s Minister of Communications, Jyotiraditya Scindia, dismissed concerns about surveillance, insisting that the app does not enable snooping. Digital advocacy groups welcomed the withdrawal but called for complete legal clarity on the revised Cyber Security Rules, 2024.

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Meta begins removing underage users in Australia

Meta has begun removing Australian users under 16 from Facebook, Instagram and Threads ahead of a national ban taking effect on 10 December. Canberra requires major platforms to block younger users or face substantial financial penalties.

Meta says it is deleting accounts it reasonably believes belong to underage teenagers while allowing them to download their data. Authorities expect hundreds of thousands of adolescents to be affected, given Instagram’s large cohort of 13 to 15 year olds.

Regulators argue the law addresses harmful recommendation systems and exploitative content, though YouTube has warned that safety filters will weaken for unregistered viewers. The Australian communications minister has insisted platforms must strengthen their own protections.

Rights groups have challenged the law in court, claiming unjust limits on expression. Officials concede teenagers may try using fake identification or AI-altered images, yet still expect platforms to deploy strong countermeasures.

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Cyber Resilience Act signals a major shift in EU product security

EU regulators are preparing to enforce the Cyber Resilience Act, setting core security requirements for digital products in the European market. The law spans software, hardware, and firmware, establishing shared expectations for secure development and maintenance.

Scope captures apps, embedded systems, and cloud-linked features. Risk classes run from default to critical, directing firms to self-assess or undergo third-party checks. Any product sold beyond December 2027 must align with the regulation.

Obligations apply to manufacturers, importers, distributors, and developers. Duties include secure-by-design practices, documented risk analysis, disclosure procedures, and long-term support. Firms must notify ENISA within 24 hours of active exploitation and provide follow-up reports on a strict timeline.

Compliance requires technical files covering threat assessments, update plans, and software bills of materials. High-risk categories demand third-party evaluation, while lower-risk segments may rely on internal checks. Existing certifications help, but cannot replace CRA-specific conformity work.

Non-compliance risks fines, market restrictions, and reputational damage. Organisations preparing early are urged to classify products, run gap assessments, build structured roadmaps, and align development cycles with CRA guidance. EU authorities plan to provide templates and support as firms transition.

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Canada sets national guidelines for equitable AI

Yesterday, Canada released the CAN-ASC-6.2 – Accessible and Equitable Artificial Intelligence Systems standard, marking the first national standard focused specifically on accessible AI.

A framework that ensures AI systems are inclusive, fair, and accessible from design through deployment. Its release coincides with the International Day of Persons with Disabilities, emphasising Canada’s commitment to accessibility and inclusion.

The standard guides organisations and developers in creating AI that accommodates people with disabilities, promotes fairness, prevents exclusion, and maintains accessibility throughout the AI lifecycle.

It provides practical processes for equity in AI development and encourages education on accessible AI practices.

The standard was developed by a technical committee composed largely of people with disabilities and members of equity-deserving groups, incorporating public feedback from Canadians of diverse backgrounds.

Approved by the Standards Council of Canada, CAN-ASC-6.2 meets national requirements for standards development and aligns with international best practices.

Moreover, the standard is available for free in both official languages and accessible formats, including plain language, American Sign Language and Langue des signes québécoise.

By setting clear guidelines, Canada aims to ensure AI serves all citizens equitably and strengthens workforce inclusion, societal participation, and technological fairness.

An initiative that highlights Canada’s leadership in accessible technology and provides a practical tool for organisations to implement inclusive AI systems.

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CJEU tightens duties for online marketplaces

EU judges have ruled that online marketplaces must verify advertisers’ identities before publishing personal data. The judgment arose from a Romanian case involving an abusive anonymous advertisement containing sensitive information.

In this Romanian case, the Court found that marketplace operators influence the purposes and means of processing and therefore act as joint controllers. They must identify sensitive data before publication and ensure consent or another lawful basis exists.

Judges also held that anonymous users cannot lawfully publish sensitive personal data without proving the data subject’s explicit agreement. Platforms must refuse publication when identity checks fail or when no valid GDPR ground applies.

Operators must introduce safeguards to prevent unlawful copying of sensitive content across other websites. The Court confirmed that exemptions under E-commerce rules cannot override GDPR accountability duties.

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AI and automation need human oversight in decision-making

Leaders from academia and industry in Hyderabad, India are stressing that humans must remain central in decision-making as AI and automation expand across society. Collaborative intelligence, combining AI experts, domain specialists and human judgement, is seen as essential for responsible adoption.

Universities are encouraged to treat students as primary stakeholders, adapting curricula to integrate AI responsibly and avoid obsolescence. Competency-based, values-driven learning models are being promoted to prepare students to question, shape and lead through digital transformation.

Experts highlighted that modern communication is co-produced by humans, machines and algorithms. Designing AI to augment human agency rather than replace it ensures a balance between technology and human decision-making across education and industry.

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