Digital business models

New ChatGPT layout blends audio, text and maps in one view

OpenAI has unveiled an updated ChatGPT interface that combines voice and text features in a single view. Users can speak naturally at any point in a chat and receive responses in text, audio, or images. The new layout also introduces real-time map displays.

The redesign adds a scrolling transcript within the chat window. It allows users to revisit earlier exchanges and move easily between reading and listening. OpenAI states that the goal is to support voice-led tasks without compromising clarity.

With the unified experience, conversations no longer require switching modes. ChatGPT can deliver audio, written, and visual replies simultaneously. Maps and images appear directly alongside the voice response.

Every spoken message is automatically transcribed. However, this helps users follow more extended discussions and keep a record for later reference. OpenAI says the feature supports both accessibility and everyday convenience.

The update is rolling out gradually across web and mobile platforms. Users who prefer the earlier voice-only layout can revert to it in settings. OpenAI says the unified mode will remain the default as development continues.

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Copilot will be removed from WhatsApp on 15 January 2026

Microsoft will withdraw Copilot from WhatsApp as of 15 January 2026, following the implementation of new platform rules that ban all LLM chatbots.

The service helped millions of users interact with their AI companion inside an everyday messaging environment, yet the updated policy leaves no option for continued support.

Copilot access will continue on the mobile app, the web portal and Windows, offering fuller functionality instead of the limited experience available on WhatsApp.

Users are encouraged to rely on these platforms for ongoing features such as Copilot Voice, Vision and Mico, which expand everyday use across a broader set of tasks.

Chat history cannot be transferred because WhatsApp operated the service without authentication; therefore, users must manually export their conversations before the deadline. Copilot remains free across supported platforms, although some advanced features require a subscription.

Microsoft is working to ensure a smooth transition and stresses that users can expect a more capable experience after leaving WhatsApp, as development resources now focus on its dedicated environments.

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Agentic AI transforms enterprise workflows in 2026

Enterprise AI entered a new phase as organisations transitioned from simple, prompt-driven tools to autonomous agents capable to acting within complex workflows.

Leaders now face a reality where agentic systems can accelerate development, improve decision-making, and support employees, yet concerns over unreliable data and inconsistent behaviour still weaken trust.

AI adoption has risen sharply, although many remain cautious about committing fully without stronger safeguards in place.

The next stage will rely on multi-agent models where an orchestrator coordinates specialised agents across departments. Single agents will lose effectiveness if they fail to offer scalable value, as enterprises require communication protocols, unified context, and robust governance.

Agents will increasingly pursue outcomes rather than follow instructions. At the same time, event-driven automation will allow them to detect problems, initiate analysis, and collaborate with other agents without waiting for human prompts. Simulation environments will further accelerate learning and strengthen reliability.

Trusted AI will become a defining competitive factor. Brands will be judged by the quality, personalisation, and relational intelligence of their agents rather than traditional identity markers.

Effective interfaces, transparent governance, and clear metrics for agent adherence will shape customer loyalty and shareholder confidence.

Cybersecurity will shift toward autonomous, self-healing digital immune systems, while advances in spatially aware AI will accelerate robotics and immersive simulations across various industries.

Broader impacts will reshape workplace culture. AI-native engineers will shorten development cycles, while non-technical employees will create personal applications, rather than relying solely on central teams.

Ambient intelligence may push new hardware into the mainstream, and sustainability debates will increasingly focus on water usage in data-intensive AI systems. Governments are preparing to upskill public workforces, and consumer agents will pressure companies to offer better value.

Long-term success will depend on raising AI literacy and selecting platforms designed for scalable, integrated, and agentic operations.

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Canada deepens 5G leadership with major Nokia expansion

Yesterday, Canada announced that it has moved forward with a significant partnership that places Nokia at the centre of national ambitions for advanced 5G research.

A groundbreaking event in Ottawa marked the beginning of an expanded programme of work focused on AI, machine learning and next-generation network development. Government ministers emphasised that the investment enhances digital infrastructure, rather than relying on outdated foundations that limit growth.

Nokia plans to revitalise and enlarge its Ottawa facility by adding new lab space and new streams of research activity. The project is expected to create more than 300 jobs and widen opportunities for post-secondary students, strengthening the region’s technology base.

Canada has contributed $40 million through the Strategic Response Fund to support these developments and reinforce the country’s role in the global telecommunications sector.

Government officials argued that the collaboration will fuel economic prosperity and broaden Canada’s capacity to innovate. Advanced 5G networks are expected to bring benefits extending from defence and telecommunications to clean energy, precision agriculture and modern telemedicine.

Ministers presented the partnership as a means to a highly skilled workforce, rather than one that relies on imported expertise.

Nokia’s leadership described the project as a long-term commitment to Canada’s innovation ecosystem. The company highlighted the importance of local talent, secure digital infrastructure and future-oriented research in AI, quantum technology and advanced connectivity.

The expansion strengthens Canada’s position as a leader in next-generation networks and supports an innovation-driven economy.

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EU pushes for stronger powers in delayed customs reform

EU lawmakers have accused national governments of stalling a major customs overhaul aimed at tackling the rise in low-cost parcels from China. Parliament’s lead negotiator Dirk Gotink argues that only stronger EU-level powers can help authorities regain control of soaring e-commerce volumes.

Talks have slowed over a proposed e-commerce data hub linking national customs services. Parliament wants European prosecutors to gain direct access to the hub, while capitals insist that national authorities must remain the gatekeepers to sensitive information.

Gotink warns that limiting access would undermine efforts to stop non-compliant goods such as those from China, entering the single market. Senior MEP Anna Cavazzini echoes the concern, saying EU-level oversight is essential to keep consumers safer and improve coordination across borders.

The Danish Council Presidency aims to conclude negotiations in mid-December but concedes that major disputes remain. Trade groups urge a swift deal, arguing that a modernised customs system must support enforcement against surging online imports.

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Deepfake and AI fraud surges despite stable identity-fraud rates

According to the 2025 Identity Fraud Report by verification firm Sumsub, the global rate of identity fraud has declined modestly, from 2.6% in 2024 to 2.2% this year; however, the nature of the threat is changing rapidly.

Fraudsters are increasingly using generative AI and deepfakes to launch what Sumsub calls ‘sophisticated fraud’, attacks that combine synthetic identities, social engineering, device tampering and cross-channel manipulation. These are not mass spam scams: they are targeted, high-impact operations that are far harder to detect and mitigate.

The report reveals a marked increase in deepfake-related schemes, including synthetic-identity fraud (the creation of entirely fake but AI-generated identities) and biometric forgeries designed to bypass identity verification processes. Deepfake-fraud and synthetic-identity attacks now represent a growing share of first-party fraud cases (where the verified ‘user’ is actually the fraudster).

Meanwhile, high-risk sectors such as dating apps, cryptocurrency exchanges and financial services are being hit especially hard. In 2025, romance-style scams involving AI personas and deepfakes accounted for a notable share of fraud cases. Banks, digital-first lenders and crypto platforms report rising numbers of impostor accounts and fraudulent onboarding attempts.

This trend reveals a significant disparity: although headline fraud rates have decreased slightly, each successful AI-powered fraud attempt now tends to be far more damaging, both financially and reputationally. As Sumsub warned, the ‘sophistication shift’ in digital identity fraud means that organisations and users must rethink security assumptions.

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Oakley Meta glasses launch in India with AI features

Meta is preparing to introduce its Oakley Meta HSTN smart glasses to the Indian market as part of a new effort to bring AI-powered eyewear to a broader audience.

A launch that begins on 1 December and places the glasses within a growing category of performance-focused devices aimed at athletes and everyday users who want AI built directly into their gear.

The frame includes an integrated camera for hands-free capture and open-ear speakers that provide audio cues without blocking outside sound.

These glasses are designed to suit outdoor environments, offering IPX4 water resistance and robust battery performance. Also, they can record high-quality 3K video, while Meta AI supplies information, guidance and real-time support.

Users can expect up to eight hours of active use and a rapid recharge, with a dedicated case providing an additional forty-eight hours of battery life.

Meta has focused on accessibility by enabling full Hindi language support through the Meta AI app, allowing users to interact in their preferred language instead of relying on English.

The company is also testing UPI Lite payments through a simple voice command that connects directly to WhatsApp-linked bank accounts.

A ‘Hey Meta’ prompt enables hands-free assistance for questions, recording, or information retrieval, allowing users to remain focused on their activity.

The new lineup arrives in six frame and lens combinations, all of which are compatible with prescription lenses. Meta is also introducing its Celebrity AI Voice feature in India, with Deepika Padukone’s English AI voice among the first options.

Pre-orders are open on Sunglass Hut, with broader availability planned across major eyewear retailers at a starting price of ₹ 41,800.

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AWS commits $50bn to US government AI

Amazon Web Services plans to invest $50 billion in high performance AI infrastructure dedicated to US federal agencies. The programme aims to broaden access to AWS tools such as SageMaker AI, Bedrock and model customisation services, alongside support for Anthropic’s Claude.

The expansion will add around 1.3 gigawatts of compute capacity, enabling agencies to run larger models and speed up complex workloads. AWS expects construction of the new data centres to begin in 2026, marking one of its most ambitious government-focused buildouts to date.

Chief executive Matt Garman argues the upgrade will remove long-standing technology barriers within government. The company says enhanced AI capabilities could accelerate work in areas ranging from cybersecurity to medical research while strengthening national leadership in advanced computing.

AWS has spent more than a decade developing secure environments for classified and sensitive government operations. Competitors have also stepped up US public sector offerings, with OpenAI, Anthropic and Google all rolling out heavily discounted AI products for federal use over the past year.

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UN summit showcases AI and sustainable development transforming the Global South

Riyadh hosted the UN’s Global Industry Summit this week, showcasing sustainable solutions to challenges faced by businesses in the Global South. Experts highlighted how sustainable agriculture and cutting-edge technology can provide new opportunities for farmers and industry leaders alike.

Indian social enterprise Nature Bio Foods received a ONE World Innovation Award for its ‘farm to table’ approach, helping nearly 100,000 smallholder farmers produce high-quality organic food while supporting community initiatives. Partnerships with government and UNIDO have allowed the company to scale sustainably, introducing solar energy and reducing methane emissions from rice production.

AI technology was also a major focus, with UNIDO demonstrating tools that solve real-world problems, such as AI chips capable of detecting food waste. Leaders emphasised that ethical deployment of AI can connect governments, private sector players, and academia to promote efficient and responsible development across industries in developing nations.

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New benchmark tests chatbot impact on well-being

A new benchmark known as HumaneBench has been launched to measure whether AI chatbots protect user well-being rather than maximise engagement. Building Humane Technology, a Silicon Valley collective, designed the test to evaluate how models behave in everyday emotional scenarios.

Researchers assessed 15 widely used AI models using 800 prompts involving issues such as body image, unhealthy attachment and relationship stress. Many systems scored higher when told to prioritise humane principles, yet most became harmful when instructed to disregard user well-being.

Only four models, including GPT 5.1, GPT 5, Claude 4.1 and Claude Sonnet 4.5, maintained stable guardrails under pressure. Several others, such as Grok 4 and Gemini 2.0 Flash, showed steep declines, sometimes encouraging unhealthy engagement or undermining user autonomy.

The findings arrive amid legal scrutiny of chatbot-induced harms and reports of users experiencing delusions or suicidal thoughts following prolonged interactions. Advocates argue that humane design standards could help limit dependency, protect attention and promote healthier digital habits.

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