On 11 November 2022, the Australian Competition and Consumer Commission (ACCC) published the fifth report of its Digital Platform Services Inquiry.
Regarding consumer issues, the report recommends the submission of digital platforms to mandatory dispute resolution processes and more substantial requirements to fight against scams, harmful apps, and fake reviews, among others. There is also a recommendation for new laws that would require digital platforms to, among other issues, provide processes for reporting scams, harmful apps, and fake reviews, publish review verification processes, and ensure that consumers and small businesses can access appropriate dispute resolution.
The report also proposes mandatory codes of conduct for some digital platforms and services to address competition issues. Besides the consumer and competition recommendations, the report further highlights the ACCC’s support for prohibiting economy-wide unfair trading practices.