India has reaffirmed its commitment to placing people at the centre of AI during the 29th National Conference on e-Governance, where Union Minister Dr Jitendra Singh said ‘Human-led Artificial Intelligence’ will guide the country’s journey towards Viksit Bharat 2047.
Speaking at the conference’s closing session in Jaipur, Singh said AI is no longer optional for governments, but argued that its success depends on responsible deployment that strengthens transparency, accountability and public service rather than replacing human judgement.
Held under the theme ‘Viksit Bharat 2047: AI-enabled, Data-driven and Secure Digital Governance’, the conference brought together policymakers, technology experts, researchers, industry representatives and public administrators to discuss the future of digital government.
The conference concluded with the adoption of the Jaipur Declaration, which sets out a strategic roadmap for AI-enabled, secure and citizen-centric governance. It also recognised 17 digital governance initiatives through the National e-Governance Awards 2026, highlighting innovation across ministries, states, local governments and research institutions.
Throughout the event, speakers presented AI as a tool to strengthen public administration while preserving democratic accountability. Singh stressed that AI should enhance institutional capacity rather than replace human responsibility.
He highlighted several flagship initiatives, including the Centralized Public Grievance Redress and Monitoring System, the multilingual AI chatbot SAMADHAN DIDI developed with BHASHINI, the National e-Governance Service Delivery Assessment, Mission Karmayogi and the IndiaAI Mission, all intended to improve efficiency, accessibility and citizen engagement.
Singh also said India’s long-term digital strategy extends beyond technology deployment. Capacity building for civil servants, administrative reform, secure Digital Public Infrastructure and responsible AI governance are all seen as essential to achieving the country’s 2047 development ambitions. According to Singh, AI should accelerate public service delivery while remaining grounded in ethics, constitutional values and human oversight.
According to Dr Singh, technology should accelerate governance while remaining firmly guided by ethics, constitutional values and human oversight.
Why does it matter?
India is positioning AI as a tool to strengthen public administration rather than replace human decision-making. By emphasising human oversight, ethics and citizen-centred services, the government is seeking to balance technological innovation with democratic accountability as AI becomes more deeply integrated into public institutions.
The Jaipur Declaration also signals that AI is becoming a long-term pillar of India’s digital governance strategy. Combined with investments in Digital Public Infrastructure, civil service capacity development and multilingual AI services, the approach could shape how other countries integrate AI into public administration while maintaining public trust.
Would you like to learn more about AI, tech and digital diplomacy? If so, ask our Diplo chatbot!
