Capacity development

India becomes McDonald’s global AI centre in major expansion

McDonald’s has declared its intention to significantly expand its footprint in AI, setting a global target of doubling AI investment by 2027. The company has designated Hyderabad, India, as its principal hub outside the US, focusing on data governance, engineering, and platform architecture.

AI technology in India already lives in 400 locations, where order-verifying systems automatically detect and correct errors before food is served. Plans are in place to scale that capability to 40,000 restaurants by 2027, enhancing operational efficiency across global markets.

McDonald’s is expanding AI use beyond order accuracy. Leadership has prioritised tools for forecasting customer demand, adjusting real-time pricing, and analysing product performance. A personalised application in development is intended to unify operations across multiple countries.

The Hyderabad centre aims to employ 2,000 tech professionals while prioritising tool and platform development over large-scale hiring. Similar global offices are being explored in Poland and Mexico.

A creative marketing angle is also emerging: McDonald’s India’s ‘Signature Collection’ campaign used generative AI to let customers design bespoke burgers via a chatbot, augmented by AI visuals, to create engaging brand experiences.

Strategic thinking among multinationals is shifting: firms like McDonald’s, Bupa, and Tesco are setting up global capability centres in India to sidestep competition for AI talent in Western markets. These centres now perform core AI functions rather than support tasks.

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AI is the next iPhone moment, says Apple CEO Tim Cook

Any remaining doubts about Apple’s commitment to AI have been addressed directly by its CEO, Tim Cook.

At an all-hands meeting on Apple’s Cupertino campus, Cook told employees that the AI revolution is as big as the internet, smartphones, cloud computing, and apps.

According to Bloomberg’s Power On newsletter, Cook clarified that Apple sees AI as an imperative. ‘Apple must do this,’ he said, describing the opportunity as ‘ours to grab’.

Despite Apple unveiling its AI suite, Apple Intelligence, only in June, well after competitors, Cook remains optimistic about Apple’s ability to take the lead.

‘We’ve rarely been first,’ he told staff. ‘There was a PC before the Mac; a smartphone before the iPhone; many tablets before the iPad; an MP3 player before the iPod.’

Cook stressed that Apple had redefined these categories and suggested a similar future for AI, declaring, ‘This is how I feel about AI.’

Cook also outlined concrete steps the company is taking. Around 40% of the 12,000 hires made last year were allocated to research and development, with much of the focus on AI.

According to Bloomberg, Apple is also reportedly developing a new cloud-computing chip, code-named Baltra, designed to support AI features. In a recent interview with CNBC, Cook stated that Apple is open to acquisitions that could accelerate its progress in the AI sector.

Apple is not alone in its intense focus on AI. Rival firms are also increasing expectations and pressure. Sergey Brin, the former Google CEO who has returned to the company, told employees that 60-hour in-office work weeks may be necessary to win the AI race.

Reports of burnout and extreme workloads are becoming more frequent across leading AI firms. Former OpenAI engineer Calvin French-Owen recently described the company’s high-pressure and secretive culture.

French-Owen noted that the environment had become so intense that leadership offered the entire staff a week off to recover, according to Wired.

AI has become the next major battleground in big tech, with companies ramping up investment and reshaping internal structures to secure dominance.

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Eswatini advances digital vision with new laws, 5G and skills training

Eswatini is moving forward with a national digital transformation plan focused on infrastructure, legislation and skills development.

The country’s Minister of ICT, Savannah Maziya, outlined key milestones during the 2025 Eswatini Economic Update, co-hosted with the World Bank.

In her remarks, Maziya said that digital technology plays a central role in job creation, governance and economic development. She introduced several regulatory frameworks, including a Cybersecurity Bill, a Critical Infrastructure Bill and an E-Commerce Strategy.

Additional legislation is planned for emerging technologies such as AI, robotics and satellite systems.

Infrastructure improvements include the nationwide expansion of fibre optic networks and a rise in international connectivity capacity from 47 Gbps to 72 Gbps.

Mbabane, the capital, is being developed as a Smart City with 5G coverage, AI-enabled surveillance and public Wi-Fi access.

The Ministry of ICT has launched more than 11 digital public services and plans to add 90 more in the next three years.

A nationwide coding initiative will offer digital skills training to over 300,000 citizens, supporting wider efforts to increase access and participation in the digital economy.

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Apple’s quiet race to replace Google Search with its own AI

Apple occasionally seems out of step with public sentiment, particularly when it comes to AI. A revealing example, highlighted by Bloomberg’s Mark Gurman in his Power On newsletter, involves Apple’s initial reluctance to build a ChatGPT-style chatbot for the iPhone.

Engineers within Apple’s AI division reportedly concluded that creating such a chatbot was unnecessary. Executives in both software and marketing agreed, suggesting there was only limited consumer interest in these tools.

However, chatbots have already demonstrated strong capabilities in answering user queries—something Siri still struggles with. While Siri can manage simple phone tasks, such as setting timers and alarms, it falls short in terms of the depth and accuracy of modern generative AI models.

Currently, Siri can redirect questions to ChatGPT, but only with user consent on a case-by-case basis. The responses, however, are brief and lack the detail found in the standalone ChatGPT app.

For richer answers, users are better off installing ChatGPT or Google’s Gemini directly. Siri’s limited integration does not extend to older models, such as the iPhone 15 or 15 Plus, which lack Apple Intelligence.

Users of these devices are strongly encouraged to install the AI apps manually for a more capable assistant experience. AI is also transforming search. Apple Services chief Eddy Cue has acknowledged that AI-driven search is the future.

Nonetheless, Apple remains financially bound to Google, which pays approximately $20 billion annually to be the default search engine on Apple devices. The US Department of Justice may soon intervene, potentially disrupting a partnership crucial to the growth of Apple’s Services division.

In a bid to modernise its search experience, Apple is developing its answer engine through an internal team known as AKI (Answers, Knowledge and Information).

The goal is to build a web-crawling system capable of delivering accurate responses to general knowledge queries, similar to what ChatGPT offers. Apple is considering deploying this answer engine not only within Siri but also across Spotlight and Safari.

A standalone app may also be developed to complement these efforts. Apple has also shown interest in external AI tools, such as Perplexity. Its iOS app, boasting a near-perfect rating from almost 230,000 reviews, promises clear, up-to-date answers, a long-time demand from users frustrated with Siri’s limitations.

The success of Apple’s in-house AI search project will be closely watched. Many iPhone users are hopeful that the next wave of AI tools will finally deliver the intelligence and responsiveness long expected from Apple’s digital assistant.

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Nvidia refutes chip backdoor allegations as China launches probe

Nvidia has firmly denied claims that its AI chips contain backdoors allowing remote control or tracking, following questioning by China’s top cybersecurity agency.

The investigation, which focuses on the H20 chip explicitly designed for the Chinese market, comes as Beijing intensifies scrutiny over foreign tech used in sensitive systems.

The H20 was initially blocked from export in April under US restrictions, but is now expected to return to Chinese shelves.

China’s Cyberspace Administration (CAC) summoned Nvidia officials to explain whether the chip enables unauthorised access or surveillance. The agency cited demands from US lawmakers for mandatory tracking features in advanced AI hardware as grounds for its concern.

In a statement, Nvidia insisted it does not include remote access capabilities in its products, reaffirming its commitment to cybersecurity.

Meanwhile, China’s state-backed People’s Daily questioned the company’s trustworthiness, stating that ‘network security is as vital as national territory’ and warning against reliance on what it described as ‘sick chips’.

The situation highlights Nvidia’s delicate position as it attempts to maintain dominance in China’s AI chip market while complying with mounting US export rules.

Tensions have escalated since similar actions were taken against other US firms, including a 2022 ban on Micron’s chips and recent antitrust scrutiny over Nvidia’s Mellanox acquisition.

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Microsoft study flags 40 jobs highly vulnerable to AI automation

Microsoft Research released a comprehensive AI impact assessment, ranking 80 occupations by exposure to generative AI tools such as Copilot and ChatGPT. Roles heavily involved in language, writing, client communication, and routine digital tasks showed the highest AI overlap. Notable examples include translators, historians, customer service agents, political scientists, and data scientists.

By contrast, jobs requiring hands-on work, empathy, real-time physical or emotional engagement, such as nurses, phlebotomists, construction trades, embalmers, and housekeeping staff, were classified as low risk under current AI capabilities. Experts suggest that these kinds of positions remain essential because they involve physical presence, human interaction, and complex real-time decision making.

Although certain professions scored high for AI exposure, Microsoft and independent analysts emphasise that most jobs won’t disappear entirely. Instead, generative AI tools are expected to augment workflows, creating hybrid roles where human judgement and oversight remain critical, especially in sectors such as financial services, healthcare, and creative industries.

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Telegram-powered TON on track for mass adoption

TON, the blockchain natively embedded in Telegram’s app, is emerging as the most practical path to mainstream crypto adoption. With over 900 million users on Telegram and more than 150 million TON accounts created, the platform is delivering Web3 features through a familiar, app-like experience.

Unlike Ethereum or Solana, which require external wallets and technical knowledge, TON integrates features like tipping, staking, and gaming directly into Telegram. Mini apps like Notcoin and Catizen let users access blockchain without dealing with wallets or gas fees.

TON currently processes around 2 million daily transactions and may reach over 10 million daily users by 2027. Growing user fatigue with complex blockchain makes TON’s simple, mobile-first design ready to lead the next adoption wave.

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Cybersecurity sector sees busy July for mergers

July witnessed a significant surge in cybersecurity mergers and acquisitions (M&A), spearheaded by Palo Alto Networks’ announcement of its definitive agreement to acquire identity security firm CyberArk for an estimated $25 billion.

The transaction, set to be the second-largest cybersecurity acquisition on record, signals Palo Alto’s strategic entry into identity security.

Beyond this significant deal, Palo Alto Networks also completed its purchase of AI security specialist Protect AI. The month saw widespread activity across the sector, including LevelBlue’s acquisition of Trustwave to create the industry’s largest pureplay managed security services provider.

Zurich Insurance Group, Signicat, Limerston Capital, Darktrace, Orange Cyberdefense, SecurityBridge, Commvault, and Axonius all announced or finalised strategic cybersecurity acquisitions.

The deals highlight a strong market focus on AI security, identity management, and expanding service capabilities across various regions.

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OpenAI pulls searchable chats from ChatGPT

OpenAI has removed a feature that allowed users to make their ChatGPT conversations publicly searchable, following backlash over accidental exposure of sensitive content.

Dane Stuckey, OpenAI’s CISO, confirmed the rollback on Thursday, describing it as a short-lived experiment meant to help users find helpful conversations. However, he acknowledged that the feature posed privacy risks.

‘Ultimately, we think this feature introduced too many opportunities for folks to accidentally share things they didn’t intend to,’ Stuckey wrote in a post on X. He added that OpenAI is working to remove any indexed content from search engines.

The move came swiftly after Fast Company and privacy advocate Luiza Jarovsky reported that some shared conversations were appearing in Google search results.

Jarovsky posted examples on X, noting that even though the chats were anonymised, users were unknowingly revealing personal experiences, including harassment and mental health struggles.

To activate the feature, users had to tick a box allowing their chat to be discoverable. While the process required active steps, critics warned that some users might opt in without fully understanding the consequences. Stuckey said the rollback will be complete by Friday morning.

The incident adds to growing concerns around AI and user privacy, particularly as conversational platforms like ChatGPT become more embedded in everyday life.

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UK universities urged to act fast on AI teaching

UK universities risk losing their competitive edge unless they adopt a clear, forward-looking approach to ΑΙ in teaching. Falling enrolments, limited funding, and outdated digital systems have exposed a lack of AI literacy across many institutions.

As AI skills become essential for today’s workforce, employers increasingly expect graduates to be confident users rather than passive observers.

Many universities continue relying on legacy technology rather than exploring the full potential of modern learning platforms. AI tools can enhance teaching by adapting to individual student needs and helping educators identify learning gaps.

However, few staff have received adequate training, and many universities lack the resources or structure to embed AI into day-to-day teaching effectively.

To close the growing gap between education and the workplace, universities must explore flexible short courses and microcredentials that develop workplace-ready skills.

Introducing ethical standards and data transparency from the start will ensure AI is used responsibly without weakening academic integrity.

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