Germany launches Agentic AI Hub for public administration

Germany is testing agentic AI in public administration through a federal programme that brings startups and municipalities together to automate routine administrative work.

The Federal Ministry runs the Agentic AI Hub for Digital Transformation and Government Modernization and DigitalService.

The initiative focuses on autonomous systems that can review requests, analyse documents and prepare decision proposals.

BMDS and DigitalService selected 20 pilot projects involving 19 municipalities and nine startups from almost 600 applications.

The pilots cover five areas: citizen interaction, social benefit and care applications, internal administrative processes, digital tools and infrastructure for sovereign AI applications.

Examples include support for housing entitlement certificates, housing assistance, long-term care assistance, naturalisation processes, meeting transcription, request pre-sorting and AI orchestration layers.

The pilots ran from March to the end of May 2026 and are being assessed for effectiveness and scalability.

DigitalService says the programme is intended to identify legal, organisational and technological conditions for broader use of agentic AI in public administration.

Why does it matter?

Germany’s Agentic AI Hub shows how governments are beginning to test AI agents in real administrative workflows, not only in strategy papers or chatbots. Municipalities are a critical testing ground because they often face staff shortages, high case volumes and legacy processes. The key policy question is whether agentic AI can reduce administrative burdens while preserving legality, accountability, human oversight, data protection and digital sovereignty.

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Portugal links AI literacy to lifelong digital skills strategy

Portugal has linked Europe’s new digital education agenda with its national efforts to expand AI literacy and lifelong digital skills.

The government’s digital portal said digital education is becoming a strategic priority for both the EU and Portugal, as technology becomes more central to schools, work, public services and civic participation.

The update follows the annual event of the European Digital Education Hub, an initiative of the European Commission under the Digital Education Action Plan.

One focus was the new AI Literacy Framework, developed by the European Commission and the OECD with support from international experts.

The framework is designed for primary and secondary education and aims to help schools, teachers and policymakers integrate AI responsibly into learning environments.

It is structured around four areas: engaging with AI, creating with AI, managing AI, and designing and shaping AI.

Portugal said AI education should include personal data protection, critical thinking, the fight against misinformation and the ethical, safe and responsible use of AI tools.

The national agenda is linked to the Portugal Digital Strategy and the Digital Skills Pact, which aims to train 2.8 million people by 2030.

Planned measures include Community Digital Agents, mobile digital training units and a digital training wallet integrated into the Gov.pt app, with particular attention to vulnerable groups, rural areas and citizens aged 45 to 70 with lower education levels.

Why does it matter?

Portugal’s approach shows how AI literacy is becoming part of wider digital inclusion policy, not only school curricula. Linking the EU AI Literacy Framework with lifelong digital-skills programmes could help citizens use digital public services, participate more confidently online and understand AI-related risks such as privacy, misinformation and unsafe use. The strategy also reflects a broader European shift from basic digital skills towards continuous training across education, employment and public administration.

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Closing the AI divide means building capacity, not just expanding access

The global AI divide is no longer simply about who has internet access or the latest AI tools. It is increasingly defined by who has the infrastructure, computing power, skilled workforce and institutional capacity to develop, govern and adapt AI and who does not.

That was the central message of a discussion on bridging AI divides at the inaugural United Nations Global Dialogue on AI Governance, where governments, UN agencies and experts argued that narrowing AI inequalities will require a fundamental shift from expanding access to building long-term national capabilities.

From access to capability

Speakers repeatedly argued that AI has exposed a new generation of digital inequalities that extend well beyond connectivity.

Robert Opp, Chief Digital Officer of the UN Development Programme (UNDP), distinguished between an access divide and an adoption divide, warning that AI technologies are spreading faster than governments and institutions can build the capacity to use them responsibly.

Loretta Hieber Girardet, Chief Risk Knowledge of the UN Office for Disaster Risk Reduction (UNDRR), echoed that concern, saying countries need trusted institutions, governance frameworks, digital infrastructure and technical expertise if AI is to strengthen development rather than deepen existing vulnerabilities.

The discussion also highlighted how investment patterns reinforce those divides. Pedro Manuel Moreno, Deputy Secretary-General of UN Trade and Development (UNCTAD), noted that AI infrastructure investment is increasingly concentrated in a small number of countries and companies because investors naturally gravitate towards locations offering reliable electricity, high-speed connectivity, skilled workers and predictable governance. Without those foundations, he warned, many developing countries risk being left behind regardless of how quickly AI technologies spread globally.

Several government representatives reinforced that message by pointing to persistent shortages of electricity, broadband connectivity, computing infrastructure, quality datasets and digital skills as barriers to meaningful participation in the AI economy.

Capacity building means creating AI, not simply using it

Participants argued that AI capacity building should be redefined.

Moderator Shikoh Gitau said many current initiatives focus too heavily on teaching people how to use AI applications, while overlooking the broader ecosystem needed to create AI locally. Instead, she advocated an approach centred on ‘AI for us, by us’, combining investment in research, technical skills, financing, standards, entrepreneurship and local innovation.

UNESCO presented several initiatives intended to move countries in that direction. Assistant Director-General Khaled El-Enany highlighted the implementation of UNESCO’s Recommendation on the Ethics of Artificial Intelligence through training programmes for more than 50,000 public officials and judicial actors, AI competency frameworks for teachers and students, and projects promoting language diversity and responsible AI governance.

Global Dialogue on AI Governance

El Salvador offered an example of how countries are beginning to build national AI ecosystems. Vice President Félix Ulloa outlined investments in AI-supported education, telemedicine, regulatory sandboxes and a National AI Agency, alongside legislation covering AI, data protection, cybersecurity and robotics. While noting significant progress, he acknowledged that challenges remain in extending connectivity and digital opportunities to rural communities.

Throughout the discussion, speakers stressed that developing countries should become active contributors to AI development rather than remaining consumers of technologies designed elsewhere.

Language, culture and local knowledge matter

Several speakers argued that AI divides are also cultural and linguistic.

Co-chair Jovan Kurbalija, Executive Director of Diplo, said discussions about AI often focus on technology while overlooking knowledge itself. He argued that indigenous traditions, oral histories and local knowledge systems should be recognised as valuable resources for AI development, ensuring that technological progress strengthens rather than erodes humanity’s diverse intellectual heritage.

Valts Ernštreits highlighted the scale of linguistic exclusion, noting that only around 1,000 of the world’s roughly 7,000 languages currently have sufficient digital resources to support meaningful AI development. Without targeted investment, he warned, thousands of language communities risk being left outside the AI revolution.

Other speakers similarly argued that AI systems should reflect local cultures, values and institutions instead of simply adapting models developed for dominant markets. Building trustworthy AI, they said, requires communities to participate directly in data governance, research and system design.

A shared responsibility

While speakers differed on specific policy approaches, they broadly agreed that international cooperation will be essential to prevent AI from reinforcing existing global inequalities.

Suggestions included expanding public-private partnerships, strengthening participation by developing countries in international standards-setting, supporting open models and open standards, and creating a global AI fund to help countries invest in computing infrastructure, institutions and human capital.

Closing the session, Kurbalija returned to the discussion’s central theme, arguing that AI should ultimately help preserve and advance humanity’s collective wisdom rather than simply automate knowledge. Co-chair Samba Diouf added that regional cooperation will be particularly important for smaller countries that cannot realistically build every component of the AI ecosystem on their own.

Taken together, the discussion suggested that bridging AI divides will require far more than expanding access to technology. It will depend on whether countries can build the institutions, skills, infrastructure and knowledge needed to shape AI on their own terms, and ensure its benefits are shared more evenly across the world.

Track all key moments from the Global Dialogue on AI Governance inaugural meeting on our dedicated page.

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Spain pushes UN coalition to protect children in the AI era

Spain has proposed an international coalition to protect children from AI-related risks, using the first UN Global Dialogue on AI Governance in Geneva to seek wider support.

Minister for Digital Transformation and Civil Service Óscar López said Spain wants governments to agree on common safeguards to ensure AI respects children’s rights, safety and development.

The proposed coalition would operate under the UN framework. Spain said it already has support from France, the EU and Kenya in efforts to launch the initiative.

According to the Spanish government, AI can create opportunities for education and innovation, but can also amplify risks, including manipulation, harmful content, sexual deepfakes, AI-generated child sexual abuse material and algorithmic profiling of minors.

López said governments should avoid repeating mistakes made during the early growth of social media by introducing safeguards before AI technologies become deeply embedded in children’s lives.

He also argued that AI should be a broad social right rather than an ‘exclusive weapon’, calling for stronger governance based on scientific evidence, innovation and human rights.

Spain highlighted its previous AI governance work, including support for the EU AI Act, the creation of the Spanish Agency for the Supervision of Artificial Intelligence and its role in efforts to establish the UN Global Dialogue on AI Governance and the Independent Scientific Panel on AI.

Why does it matter?

Spain’s proposal places child protection within the emerging UN AI governance agenda. AI-related risks for children increasingly go beyond conventional online safety concerns, covering deepfakes, synthetic sexual abuse material, algorithmic profiling, manipulation and harmful content. A UN-linked coalition could help align national approaches and push child safety into global AI governance discussions. However, its practical impact will depend on whether governments agree on concrete safeguards and implementation mechanisms.

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UNESCO highlights civil servants’ role in AI governance

UNESCO’s AI literacy training for civil servants has highlighted the importance of public-sector capacity in responsible AI governance.

The programme focuses on AI ethics, governance, risk management and responsible use, rather than only on productivity tools or prompt-writing skills.

UNESCO said many participants initially expected practical training on AI tools, but later connected issues such as accountability, transparency, bias, procurement and oversight to their own public-sector responsibilities.

The experience showed that meaningful human oversight depends not only on technical safeguards inside AI systems, but also on the capacity of officials involved in procuring, deploying, regulating and monitoring those systems.

UNESCO said participants often finished the programme with more questions than they had at the beginning. The organisation framed that as a sign of growing awareness of the complexity of AI governance, not as a lack of understanding.

Localisation also proved important. Through the AI Ethics Experts Without Borders network, training was adapted to national contexts and delivered in languages used by officials in their daily work, including cohorts in Egypt and Tunisia.

UNESCO said AI literacy should be seen as a foundation for broader institutional readiness, including risk assessment methods, procurement guidance, monitoring processes, internal governance structures and cross-government coordination.

Why does it matter?

AI governance often focuses on principles, laws and technical safeguards, but implementation depends on the officials who must apply those tools in practice. Civil servants involved in procurement, regulation, service delivery and oversight need enough AI literacy to ask informed questions, identify risks and challenge vendor or institutional assumptions. Without that capacity, “human oversight” can become a procedural checkbox rather than a meaningful accountability mechanism.

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Reddit expands AI moderation to combat spam and harmful content

Reddit has expanded its automated moderation systems to reduce spam, inauthentic activity and harmful content across the platform.

The company said it is using AI to detect manipulated and spam-like behaviour through new signals and faster enforcement.

Reddit said suspicious accounts can now be identified from the moment they are created, while large language models help detect coordinated fake behaviour and artificial hype that older systems may miss.

According to the company, updated automated systems are blocking 23 million spam views each day before they reach users.

They are also identifying around 25,000 new spam posts and comments daily and revoking nearly two million inauthentic votes per day.

Reddit said user exposure to spam fell by about 20% from January to March 2026 compared with the previous three months, followed by a further 10% to 15% decline in overall spam account exposure.

The company has also expanded automated enforcement against hate and violent content across all English-language text on Reddit.

The average enforcement time for such content has fallen to under 5 seconds, while enforcement actions have increased by more than 200%, according to Reddit.

The company said faster enforcement has reduced exposure to potentially harmful content by more than 40%, while false removals have also fallen by over 40%.

Reddit said AI-based tools remain part of a wider moderation model that includes site-wide safety teams, volunteer community moderators and user voting.

Why does it matter?

Reddit’s update shows how major platforms are using AI not only to generate or recommend content, but also to police authenticity, spam and harmful behaviour at scale. Faster automated enforcement can reduce user exposure before content spreads, but it also raises familiar governance questions around transparency, false positives, appeals and the balance between automation and human moderation. The company’s emphasis on layered moderation suggests that AI is becoming central to platform safety, while still depending on human teams, volunteer moderators and community signals.

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UNCTAD calls for stronger global data governance for AI

UN Trade and Development (UNCTAD) is urging governments, businesses and civil society to strengthen global data governance as AI becomes embedded across every sector of the economy.

The organisation argues that data has become a strategic resource whose benefits should be shared more equitably, particularly with developing countries that generate growing volumes of valuable digital data but have limited influence over the rules governing its use.

UNCTAD describes data as a shared resource that should be managed for the public good rather than treated solely as a commercial asset. Rather than advocating a single global regulatory framework, it supports an incremental approach based on common principles, safeguards and international cooperation.

The aim is to facilitate cross-border data flows while protecting public interests and supporting responsible AI development.

As the secretariat of the UN Commission on Science and Technology for Development, UNCTAD is coordinating a working group on data governance comprising government representatives alongside experts from academia, business and civil society.

The group is developing recommendations on how data should be governed and shared, with its findings expected to inform a future report to the UN General Assembly.

The discussion comes as AI is increasingly deployed across healthcare, education, agriculture and financial services.

UNCTAD argues that data governance must evolve alongside AI to ensure digital innovation supports sustainable development and prevents decision-making from becoming concentrated among a small number of countries and technology companies.

Why does it matter?

As AI becomes increasingly dependent on access to large, high-quality datasets, data governance is emerging as a strategic policy issue alongside AI regulation itself. How data is collected, shared and governed will influence not only innovation and economic competitiveness but also who benefits from the AI economy.

UNCTAD’s proposal also reflects growing concern that developing countries could become providers of valuable data without having a meaningful role in shaping the rules governing its use. By promoting common principles rather than a single global regulatory model, the organisation is seeking to build broader international cooperation while preserving national policy flexibility.

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UK firms sign Cyber Resilience Pledge amid rising AI threats

The UK government has launched a voluntary Cyber Resilience Pledge, with more than 60 businesses and strategic government suppliers committing to strengthening their cyber defences.

Founding signatories include companies from retail, finance, media, technology and utilities, including M&S, Nationwide, ITV, Microsoft UK, Cloudflare, Deloitte, Accenture UK, Vodafone Group and VodafoneThree.

The pledge asks organisations to take three practical steps: make cybersecurity a board-level responsibility, register for the National Cyber Security Centre’s Early Warning service and take a risk-based approach to requiring Cyber Essentials certification across supply chains.

The government said the pledge is designed mainly for medium and large organisations, but is open to organisations of all sizes and sectors.

Signatories will be asked to publish a signed pledge letter and provide an annual update on progress.

The launch comes ahead of the government’s National Cyber Action Plan, which is expected to set out further cooperation with industry on cyber resilience in the AI era.

According to the government, cyberattacks cost UK organisations an estimated £14.7 billion a year, while the NCSC handled 204 nationally significant incidents in the year to September, up from 89 the previous year.

Officials also warned that AI is lowering barriers for attackers by helping them find software weaknesses, write exploit code and scale attacks more quickly.

Why does it matter?

The pledge elevates cyber resilience to board-level corporate governance, rather than treating it solely as an IT function. Its supply-chain focus is also important because major cyber incidents often spread through vendors, service providers and connected business partners. By linking the pledge to AI-enabled threats, the UK government is signalling that basic cyber hygiene, governance and supply-chain assurance remain essential even as attacks become faster and more automated.

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Alberta uses Claude Code to review government systems

The Government of Alberta has used Anthropic’s Claude Code to review and secure provincial government systems, according to a case study published by the company. Anthropic said Alberta’s Ministry of Technology and Innovation used Claude Code with its Opus and Sonnet models to analyse code, identify vulnerabilities and support remediation.

According to Anthropic, the ministry scanned 466 million lines of code in about 20 hours, covering systems used across 27 provincial ministries. Around 50 AI agents worked in parallel to identify security vulnerabilities, infrastructure weaknesses and documentation gaps.

The ministry manages about 1,280 applications and 3,400 code repositories supporting services including social services, public safety and wildfire response. Anthropic said many had never undergone comprehensive security reviews, resulting in accumulated technical debt and incomplete documentation.

Alberta used a two-stage review process. A rules engine first identified known patterns, after which Claude Code analysed the results and cited the relevant files and lines for each finding. Anthropic said the approach uncovered issues that conventional automated scanning tools had missed.

Claude Code was also used to generate fixes, write tests where needed and assist with modernising legacy systems. Anthropic said ministry engineers reviewed and approved all proposed patches before deployment, maintaining human oversight throughout the remediation process.

Alberta also developed specialised Claude-based review agents for continuous security testing during software development. These include red-team agents that probe applications for vulnerabilities, blue-team agents that assess compliance with security standards, and additional agents that review code quality and public-facing content.

Why does it matter?

The case illustrates how governments are beginning to use AI coding agents to modernise and secure large portfolios of legacy software, an area that has traditionally required significant time and specialised expertise. If these tools prove reliable, they could help public administrations reduce technical debt, improve cybersecurity and accelerate software maintenance across critical public services.

At the same time, the deployment highlights the importance of governance in public-sector AI adoption. Alberta’s reported use of human review before implementing AI-generated changes reflects a growing emphasis on combining AI-assisted development with oversight, accountability and established security practices.

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Portugal presents AMALIA as open European Portuguese language model

Portugal has presented AMALIA, its first open language model developed in European Portuguese, as part of a wider effort to strengthen national AI capacity and modernise the public sector.

Prime Minister Luís Montenegro said the project shows Portugal’s ability to develop advanced technology and contribute to Europe’s strategic autonomy.

AMALIA, short for Automatic Artificial Intelligence Multimodal Language Assistant, was developed by a consortium of Portuguese universities and research centres.

The project received an initial €5.5 million through Portugal’s Recovery and Resilience Facility, with a further €1.5 million planned for a new development phase in 2027.

Available as open code, AMALIA is intended to allow public administration bodies, companies, universities and research centres to develop their own applications.

The government says the model can support customer service, administrative process automation, knowledge management and decision-making across public services.

The AMALIA website says the project is designed to promote European Portuguese, preserve Portuguese cultural representation and support data sovereignty by enabling AI use in public administration without sensitive data leaving national territory.

The model is also expected to support use cases in education, culture and museums, media and science.

Why does it matter?

AMALIA addresses a gap in AI language infrastructure by focusing specifically on European Portuguese, a language variety often underrepresented or conflated with Brazilian Portuguese in multilingual AI systems. Open access also matters because it allows public bodies, universities and companies to adapt the model rather than relying only on closed commercial tools. The project fits a broader European debate on AI sovereignty, where governments are seeking domestic or regional capabilities in language models, data governance and public-sector AI infrastructure.

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