Telecommunications infrastructure

SAP elevates customer support with proactive AI systems

AI has pushed customer support into a new era, where anticipation replaces reaction. SAP has built a proactive model that predicts issues, prevents failures and keeps critical systems running smoothly instead of relying on queues and manual intervention.

Major sales events, such as Cyber Week and Singles Day, demonstrated the impact of this shift, with uninterrupted service and significant growth in transaction volumes and order numbers.

Self-service now resolves most issues before they reach an engineer, as structured knowledge supports AI agents that respond instantly with a confidence level that matches human performance.

Tools such as the Auto Response Agent and Incident Solution Matching enable customers to retrieve solutions without having to search through lengthy documentation.

SAP has also prepared organisations scaling AI by offering support systems tailored for early deployment.

Engineers have benefited from AI as much as customers. Routine tasks are handled automatically, allowing experts to focus on problems that demand insight instead of administration.

Language optimisation, routing suggestions, and automatic error categorisation support faster and more accurate resolutions. SAP validates every AI tool internally before release, which it views as a safeguard for responsible adoption.

The company maintains that AI will augment staff rather than replace them. Creative and analytical work becomes increasingly important as automation handles repetitive tasks, and new roles emerge in areas such as AI training and data stewardship.

SAP argues that progress relies on a balanced relationship between human judgement and machine intelligence, strengthened by partnerships that turn enterprise data into measurable outcomes.

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Privacy concerns lead India to withdraw cyber safety app mandate

India has scrapped its order mandating smartphone manufacturers to pre-install the state-run Sanchar Saathi cyber safety app. The directive, which faced widespread criticism, had raised concerns over privacy and potential government surveillance.

Smartphone makers, including Apple and Samsung, reportedly resisted the order, highlighting that it was issued without prior consultation and challenged user privacy norms. The government argued the app was necessary to verify handset authenticity.

So far, the Sanchar Saathi app has attracted 14 million users, reporting around 2,000 frauds daily, with a sharp spike of 600,000 new registrations in a single day. Despite these figures, the mandatory pre-installation rule provoked intense backlash from cybersecurity experts and digital rights advocates.

India’s Minister of Communications, Jyotiraditya Scindia, dismissed concerns about surveillance, insisting that the app does not enable snooping. Digital advocacy groups welcomed the withdrawal but called for complete legal clarity on the revised Cyber Security Rules, 2024.

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Canada sets national guidelines for equitable AI

Yesterday, Canada released the CAN-ASC-6.2 – Accessible and Equitable Artificial Intelligence Systems standard, marking the first national standard focused specifically on accessible AI.

A framework that ensures AI systems are inclusive, fair, and accessible from design through deployment. Its release coincides with the International Day of Persons with Disabilities, emphasising Canada’s commitment to accessibility and inclusion.

The standard guides organisations and developers in creating AI that accommodates people with disabilities, promotes fairness, prevents exclusion, and maintains accessibility throughout the AI lifecycle.

It provides practical processes for equity in AI development and encourages education on accessible AI practices.

The standard was developed by a technical committee composed largely of people with disabilities and members of equity-deserving groups, incorporating public feedback from Canadians of diverse backgrounds.

Approved by the Standards Council of Canada, CAN-ASC-6.2 meets national requirements for standards development and aligns with international best practices.

Moreover, the standard is available for free in both official languages and accessible formats, including plain language, American Sign Language and Langue des signes québécoise.

By setting clear guidelines, Canada aims to ensure AI serves all citizens equitably and strengthens workforce inclusion, societal participation, and technological fairness.

An initiative that highlights Canada’s leadership in accessible technology and provides a practical tool for organisations to implement inclusive AI systems.

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AI and automation need human oversight in decision-making

Leaders from academia and industry in Hyderabad, India are stressing that humans must remain central in decision-making as AI and automation expand across society. Collaborative intelligence, combining AI experts, domain specialists and human judgement, is seen as essential for responsible adoption.

Universities are encouraged to treat students as primary stakeholders, adapting curricula to integrate AI responsibly and avoid obsolescence. Competency-based, values-driven learning models are being promoted to prepare students to question, shape and lead through digital transformation.

Experts highlighted that modern communication is co-produced by humans, machines and algorithms. Designing AI to augment human agency rather than replace it ensures a balance between technology and human decision-making across education and industry.

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Uzbekistan sets principles for responsible AI

A new ethical framework for the development and use of AI technologies has been adopted by Uzbekistan.

The rules, prepared by the Ministry of Digital Technologies, establish unified standards for developers, implementing organisations and users of AI systems, ensuring AI respects human rights, privacy and societal trust.

A framework that is part of presidential decrees and resolutions aimed at advancing AI innovation across the country. It also emphasises legality, transparency, fairness, accountability, and continuous human oversight.

AI systems must avoid discrimination based on gender, nationality, religion, language or social origin.

Developers are required to ensure algorithmic clarity, assess risks and bias in advance, and prevent AI from causing harm to individuals, society, the state or the environment.

Users of AI systems must comply with legislation, safeguard personal data, and operate technologies responsibly. Any harm caused during AI development or deployment carries legal liability.

The Ministry of Digital Technologies will oversee standards, address ethical concerns, foster industry cooperation, and improve digital literacy across Uzbekistan.

An initiative that aligns with broader efforts to prepare Uzbekistan for AI adoption in healthcare, education, transport, space, and other sectors.

By establishing clear ethical principles, the country aims to strengthen trust in AI applications and ensure responsible and secure use nationwide.

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Serbia sees wider coverage as Yettel activates 5G

Yettel has launched its 5G network in Serbia, offering higher speeds, lower latency, and support for large numbers of connected devices. Customers need a 5G-ready handset and coverage access, which currently spans major cities and tourist areas. The operator plans wider expansion as deployment progresses.

The service uses recently acquired spectrum, with 5G delivered across the 700 MHz low band and the 3.5 GHz mid band. The frequencies support stronger indoor reach and higher-capacity performance. Yettel says the combination will improve everyday mobile connectivity and enable new digital services.

Use cases include faster downloads, smoother streaming, and more responsive cloud-based gaming. Lower latency will also support remote work and IoT applications. The company expects the network to underpin emerging services that rely on real-time communication and consistent mobile performance.

Yettel forms part of the e& PPF Telecom Group and operates more than 130 retail locations alongside its digital channels. The company says the 5G rollout complements ongoing efforts to modernise national infrastructure. It also aims to maintain strong service quality across urban and regional areas.

The network received the umlaut ‘Best in Test’ award in 2025, marking a ninth consecutive national win. Yettel frames 5G as the next stage of its technological development. The operator expects the upgrade to strengthen the broader digital ecosystem of Serbia and improve long-term connectivity options.

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Meta expands global push against online scam networks

The US tech giant, Meta, outlined an expanded strategy to limit online fraud by combining technical defences with stronger collaboration across industry and law enforcement.

The company described scams as a threat to user safety and as a direct risk to the credibility of its advertising ecosystem, which remains central to its business model.

Executives emphasised that large criminal networks continue to evolve and that a faster, coordinated response is essential instead of fragmented efforts.

Meta presented recent progress, noting that more than 134 million scam advertisements were removed in 2025 and that reports about misleading advertising fell significantly in the last fifteen months.

It also provided details about disrupted criminal networks that operated across Facebook, Instagram and WhatsApp.

Facial recognition tools played a crucial role in detecting scam content that utilised images of public figures, resulting in an increased volume of removals during testing, rather than allowing wider circulation.

Cooperation with law enforcement remains central to Meta’s approach. The company supported investigations that targeted criminal centres in Myanmar and illegal online gambling operations connected to transfers through anonymous accounts.

Information shared with financial institutions and partners in the Global Signal Exchange contributed to the removal of thousands of accounts. At the same time, legal action continued against those who used impersonation or bulk messaging to deceive users.

Meta stated that it backs bipartisan legislation designed to support a national response to online fraud. The company argued that new laws are necessary to weaken transnational groups behind large-scale scam operations and to protect users more effectively.

A broader aim is to strengthen trust across Meta’s services, rather than allowing criminal activity to undermine user confidence and advertiser investment.

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Mistral AI unveils new open models with broader capabilities

Yesterday, Mistral AI introduced Mistral 3 as a new generation of open multimodal and multilingual models that aim to support developers and enterprises through broader access and improved efficiency.

The company presented both small dense models and a new mixture-of-experts system called Mistral Large 3, offering open-weight releases to encourage wider adoption across different sectors.

Developers are encouraged to build on models in compressed formats that reduce deployment costs, rather than relying on heavier, closed solutions.

The organisation highlighted that Large 3 was trained with extensive resources on NVIDIA hardware to improve performance in multilingual communication, image understanding and general instruction tasks.

Mistral AI underlined its cooperation with NVIDIA, Red Hat and vLLM to deliver faster inference and easier deployment, providing optimised support for data centres along with options suited for edge computing.

A partnership that introduced lower-precision execution and improved kernels to increase throughput for frontier-scale workloads.

Attention was also given to the Ministral 3 series, which includes models designed for local or edge settings in three sizes. Each version supports image understanding and multilingual tasks, with instruction and reasoning variants that aim to strike a balance between accuracy and cost efficiency.

Moreover, the company stated that these models produce fewer tokens in real-world use cases, rather than generating unnecessarily long outputs, a choice that aims to reduce operational burdens for enterprises.

Mistral AI continued by noting that all releases will be available through major platforms and cloud partners, offering both standard and custom training services. Organisations that require specialised performance are invited to adapt the models to domain-specific needs under the Apache 2.0 licence.

The company emphasised a long-term commitment to open development and encouraged developers to explore and customise the models to support new applications across different industries.

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NVIDIA platform lifts leading MoE models

Frontier developers are adopting a mixture-of-experts architecture as the foundation for their most advanced open-source models. Designers now rely on specialised experts that activate only when needed instead of forcing every parameter to work on each token.

Major models, such as DeepSeek-R1, Kimi K2 Thinking, and Mistral Large 3, rise to the top of the Artificial Analysis leaderboard by utilising this pattern to combine greater capability with lower computational strain.

Scaling the architecture has always been the main obstacle. Expert parallelism requires high-speed memory access and near-instant communication between multiple GPUs, yet traditional systems often create bottlenecks that slow down training and inference.

NVIDIA has shifted toward extreme hardware and software codesign to remove those constraints.

The GB200 NVL72 rack-scale system links seventy-two Blackwell GPUs via fast shared memory and a dense NVLink fabric, enabling experts to exchange information rapidly, rather than relying on slower network layers.

Model developers report significant improvements once they deploy MoE designs on NVL72. Performance leaps of up to ten times have been recorded for frontier systems, improving latency, energy efficiency and the overall cost of running large-scale inference.

Cloud providers integrate the platform to support customers in building agentic workflows and multimodal systems that route tasks between specialised components, rather than duplicating full models for each purpose.

Industry adoption signals a shift toward a future where efficiency and intelligence evolve together. MoE has become the preferred architecture for state-of-the-art reasoning, and NVL72 offers a practical route for enterprises seeking predictable performance gains.

NVIDIA positions its roadmap, including the forthcoming Vera Rubin architecture, as the next step in expanding the scale and capability of frontier AI.

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UK ministers advance energy plans for AI expansion

The final AI Energy Council meeting of 2025 took place in London, led by AI Minister Kanishka Narayan alongside energy ministers Lord Vallance and Michael Shanks.

Regulators and industry representatives reviewed how the UK can expedite grid connections and support the necessary infrastructure for expanding AI activity nationwide.

Council members examined progress on government measures intended to accelerate connections for AI data centres. Plans include support for AI Growth Zones, with discounted electricity available for sites able to draw on excess capacity, which is expected to reduce pressure in the broader network.

Ministers underlined AI’s role in national economic ambitions, noting recent announcements of new AI Growth Zones in North East England and in North and South Wales.

They also discussed how forthcoming reforms are expected to help deliver AI-related infrastructure by easing access to grid capacity.

The meeting concluded with a focus on long-term energy needs for AI development. Participants explored ways to unlock additional capacity and considered innovative options for power generation, including self-build solutions.

The council will reconvene in early 2026 to continue work on sustainable approaches for future AI infrastructure.

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