Consumer protection Archives | Digital Watch Observatory

EU lawmakers move forward on AI Act changes

Members of the European Parliament have reached a preliminary political agreement on amendments to the EU Artificial Intelligence Act. The compromise will be reviewed by parliamentary committees before a scheduled vote in Brussels.

Lawmakers in the EU agreed to extend compliance deadlines for some high risk AI systems. The changes aim to give companies and regulators more time to prepare technical standards and enforcement frameworks.

The proposed amendments also include a ban on AI systems that create non consensual explicit deepfakes. Officials in the EU say the measure aims to strengthen consumer protection and improve online safety for children.

Industry groups in the EU have raised concerns about compliance burdens linked to the revised rules. Policymakers in the EU continue negotiations as the legislation moves toward committee approval.

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Civil society urges stronger EU digital fairness rules

More than 200 civil society organisations have urged the European Commission to deliver strong consumer protections through the upcoming Digital Fairness Act. Advocacy groups in the EU say the proposal must address risks created by modern online platforms.

Campaigners argue that many existing EU consumer laws were designed decades ago and no longer reflect the realities of the digital market. The coalition warned policymakers in the EU not to treat regulatory simplification as a path toward deregulation.

Advocates are pushing for binding rules targeting deceptive design practices and addictive digital features. Survey responses across the EU show broad public support for stronger protections against dark patterns and unfair personalisation.

The European Commission is expected to present the Digital Fairness Act later this year. Officials in the EU are also considering expanding enforcement powers to strengthen consumer safeguards online.

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Telegram faces global outages as Russia slows service

Users of the messaging app Telegram have experienced outages in multiple regions over the past 24 hours, with the largest volume of complaints coming from Russia. Reports from the US, UK, Germany, the Netherlands, and Norway suggest the issues could be global.

Difficulties primarily affected the mobile app, with users reporting login issues, messaging delays, and limited access to features. In Russia, outages result from traffic slowdowns by Roskomnadzor, with similar restrictions affecting WhatsApp.

Telegram’s founder, Pavel Durov, has criticised the Russian government’s actions, arguing that authorities aim to push citizens towards a state-controlled alternative, the ‘Max’ messenger.

Despite Telegram overtaking WhatsApp in Russia with over 95 million active users, Max has now surpassed 100 million users, showing the Kremlin’s growing influence over digital communications.

Russian authorities have stated that Telegram must comply with local laws, moderate content, and consider data localisation to avoid further restrictions. Durov has reaffirmed the platform’s commitment to protecting user privacy and upholding freedom of speech.

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EU charts roadmap for tokenised financial markets

The European Central Bank (ECB) has unveiled Appia, a strategic roadmap for developing Europe’s tokenised financial ecosystem anchored in central bank money. The initiative aims to guide the shift from traditional finance to tokenised markets while ensuring stability and interoperability.

A key component of Appia is Pontes, the Eurosystem’s distributed ledger technology (DLT) settlement solution. Pontes, set for Q3 2026 pilots, will enable central bank money transactions and connect DLT infrastructures with the Eurosystem’s TARGET2, T2S, and TIPS services.

The ECB has opened a public consultation inviting feedback and proposals from both public and private sector stakeholders. Respondents’ input will help refine the roadmap and shape the long-term blueprint for Europe’s tokenised financial system.

Appia also complements ongoing efforts on the digital €, with payment service provider selection planned for 2026 and a 12-month pilot trial in the second half of 2027.

The initiative highlights the ECB’s commitment to integrating emerging technologies while preserving financial stability.

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UK watchdog demands stronger child safety on social platforms

The British communications regulator Ofcom has called on major technology companies to enforce stricter age controls and improve safety protections for children using online platforms.

The warning targets services widely used by young audiences, including Facebook, Instagram, Roblox, Snapchat, TikTok and YouTube.

Regulators said that despite existing minimum age policies, large numbers of children under the age of 13 continue to access platforms intended for older users.

According to Ofcom research, more than 70 percent of children aged 8 to 12 regularly use such services.

Authorities have asked companies to demonstrate how they will strengthen protections and ensure compliance with minimum age requirements.

Platforms must present their plans by 30 April, after which Ofcom will publish an assessment of their responses and determine whether further regulatory action is necessary.

The regulator also outlined several key areas requiring improvement.

Companies in the UK are expected to implement more effective age-verification systems, strengthen protections against online grooming and ensure that recommendation algorithms do not expose children to harmful content.

Another concern involves product development practices.

Ofcom warned that new digital features, including AI tools, should not be tested on children without adequate safety assessments. Platforms are required to evaluate potential risks before launching significant updates.

The measures are part of the UK’s broader regulatory framework introduced under the Online Safety Act, which aims to reduce exposure to harmful online material.

The law requires platforms to prevent children from accessing content linked to pornography, suicide, self-harm and eating disorders, while limiting the promotion of violent or abusive material in recommendation feeds.

Ofcom indicated that enforcement action may follow if companies fail to demonstrate meaningful improvements. Regulators argue that stronger safeguards are necessary to restore public trust and ensure that digital platforms prioritise child safety in their design and operation.

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EU competition regulators expand scrutiny across the entire AI ecosystem

Competition authorities in the EU are broadening their oversight of the AI sector, examining every layer of the technology’s value chain.

Speaking at a conference in Berlin, Teresa Ribera explained that regulators are analysing the full ‘AI stack’ instead of focusing solely on consumer applications.

According to the competition chief, scrutiny extends beyond visible AI tools to the systems that support them. Investigations are assessing underlying models, the data used to train those models, as well as cloud infrastructure and energy resources that power AI systems.

Regulatory attention has already reached the application layer.

The European Commission opened an investigation in 2025 involving Meta after concerns emerged that the company could restrict competing AI assistants on its messaging platform WhatsApp.

Following regulatory pressure, Meta proposed allowing rival AI chatbots on the platform in exchange for a fee. European regulators are now assessing the proposal to determine whether additional intervention is necessary to preserve fair competition in rapidly evolving digital markets.

Authorities have also examined concentration risks across other parts of the AI ecosystem, including the infrastructure layer dominated by companies such as Nvidia.

Regulators argue that effective competition oversight must address the entire technology stack as AI markets expand quickly.

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Cambridge researchers warn AI toys misread children’s emotions

AI toys for young children may misread emotions and respond inappropriately, according to a study by researchers at the University of Cambridge. Developmental psychologists observed interactions between children aged three to five and conversational AI-powered toys.

Findings showed the toys often struggled with pretend play and emotional cues. In several cases, children attempted to express sadness or initiate imaginative scenarios, while the AI responded with unrelated or overly scripted replies, leaving emotional signals unrecognised.

Researchers warned that such limitations could affect children’s emotional development and imaginative play. Early years practitioners also raised concerns about how toy-collected conversation data may be used and whether children could start treating the devices as trusted companions.

The study calls for stronger regulation and the introduction of safety certification for AI toys aimed at young children. Toy developer Curio stated that improving AI interactions and maintaining parental controls remain priorities as the technology continues to develop.

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BeatBanker malware targets Android users in Brazil

A new Android malware called BeatBanker is targeting users in Brazil through fake Starlink and government apps. The malware hijacks devices, steals banking credentials, tampers with cryptocurrency transactions, and secretly mines Monero.

Infection begins on phishing websites mimicking the Google Play Store or the ‘INSS Reembolso’ app. Users are tricked into installing trojanised APKs, which evade detection through memory-based decryption and by blocking analysis environments.

Fake update screens maintain persistence while silently downloading additional malicious payloads.

BeatBanker initially combined a banking trojan with a cryptocurrency miner. It uses accessibility permissions to monitor browsers and crypto apps, overlaying fake screens to redirect Tether and other crypto transfers.

A foreground service plays silent audio loops to prevent the device from shutting down, while Firebase Cloud Messaging enables remote control of infected devices.

The latest variant replaces the banking module with the BTMOB RAT, providing full control over devices. Capabilities include automatic permissions, background persistence, keylogging, GPS tracking, camera access, and screen-lock credential capture.

Kaspersky warns that BeatBanker demonstrates the growing sophistication of mobile threats and multi-layered malware campaigns.

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AI browsers expose new cybersecurity attack surfaces

Security researchers have demonstrated that agentic browsers, powered by AI, may introduce new cybersecurity vulnerabilities.

Experiments targeting the Comet AI browser, developed by Perplexity AI, showed that attackers could manipulate the system into executing phishing scams in only a few minutes.

The attack exploits the reasoning process used by AI agents when interacting with websites. These systems continuously explain their actions and observations, revealing internal signals that attackers can analyse to refine malicious strategies and bypass built-in safeguards.

Researchers showed that phishing pages can be iteratively trained using adversarial machine learning methods, such as Generative Adversarial Networks.

By observing how the AI browser responds to suspicious signals, attackers can optimise fraudulent pages until the system accepts them as legitimate.

The findings highlight a shift in the cybersecurity threat landscape. Instead of deceiving human users directly, attackers increasingly focus on manipulating the AI agents that perform online actions on behalf of users.

Security experts warn that prompt injection vulnerabilities remain a fundamental challenge for large language models and agentic systems.

Although new defensive techniques are being developed, researchers believe such weaknesses may remain difficult to eliminate.

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EU platform law expands data access rights

European regulators are examining how the Digital Markets Act interacts with the General Data Protection Regulation across major digital platforms. The EU rules apply to designated gatekeepers that operate core platform services used by millions of users.

Policy specialists in the EU say the Digital Markets Act complements GDPR protections by strengthening user control over personal data. The framework also supports rights related to data access, portability and transparency for both consumers and business users.

The regulatory overlap affects areas including consent requirements, third-party software installation and interoperability between services. Authorities are also coordinating enforcement between competition and data protection regulators.

Analysts say the combined application of both laws could reshape the responsibilities of major technology platforms. Policymakers aim to increase user choice while reinforcing safeguards for the integrity and confidentiality of personal data in the GDPR.

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