Campaign highlights risks of profit-driven digital platforms

A global campaign led by the Norwegian Consumer Council (NCC) has drawn attention to the decline in quality across digital platforms, a phenomenon widely referred to as ‘enshitification’, in which services deteriorate over time as companies prioritise monetisation over user experience.

The initiative has gained momentum through a viral video and coordinated advocacy efforts across multiple regions.

Inshitification is a term coined by journalist Cory Doctorow that describes a pattern in which platforms initially serve users well, then shift towards extracting value from both users and business partners.

In practice, it often results in increased advertising, paywalls, and reduced functionality, with platforms leveraging user dependence to introduce less favourable conditions.

More than 70 advocacy groups across the EU, the US and Norway have urged policymakers to take stronger action, arguing that declining competition and market concentration allow platforms to degrade services without losing users.

Network effects and high switching costs further limit consumer choice, making it difficult to move to alternative platforms even when dissatisfaction grows.

Existing frameworks, such as the Digital Markets Act and the Digital Services Act, aim to address some of these issues by promoting interoperability, transparency, and accountability.

However, experts argue that enforcement remains too slow and insufficient to deter harmful practices, suggesting that stronger regulatory intervention will be necessary to restore balance between consumers, platforms, and competition in the digital economy.

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Ofcom tightens online safety enforcement across major platforms

Enforcement of the Online Safety Act intensifies in 2026, with regulators pushing stronger age verification across social media, gaming, messaging, and adult platforms. Significant progress has been reported in the adult sector, with most major pornography services now using age assurance or restricting UK access.

Ofcom has issued new expectations for major children’s platforms, including stricter age verification, stronger protections against grooming, safer feeds, and tighter product testing. The regulator has warned that further enforcement action may follow if compliance is not met.

New obligations are also being introduced, including a requirement from April 2026 for services to report child sexual exploitation and abuse content to the National Crime Agency.

Providers are being instructed to keep risk assessments up to date and adapt to evolving regulatory guidance, including upcoming consultations and expanded reporting duties.

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UK regulator targets misleading online reviews in new crackdown

The Competition and Markets Authority has launched new investigations into five companies as part of a wider crackdown on fake and misleading online reviews, targeting practices that shape consumer decisions rather than reflect genuine customer experiences.

The cases involve Autotrader, Feefo, Dignity, Just Eat and Pasta Evangelists across sectors, including car sales, food delivery and funeral services.

CMA is examining whether negative reviews were suppressed, ratings inflated, or incentives offered in exchange for positive feedback without disclosure.

Concerns also extend to moderation practices and whether review systems provide a complete and accurate picture of customer experiences, rather than favouring reputational or commercial interests. No conclusions have yet been reached on whether consumer law has been breached.

Online reviews play a central role in consumer behaviour, influencing significant levels of spending across the UK economy.

Research indicates that a large majority of consumers rely on reviews when making purchasing decisions, raising concerns that misleading content can distort markets and undermine trust, particularly as AI makes it harder to detect fabricated reviews.

The investigations form part of a broader enforcement effort under the Digital Markets Competition and Consumers Act 2024, which introduced stricter rules on fake and misleading reviews.

Authorities aim to improve transparency and accountability across digital platforms, with potential penalties reaching up to 10% of global turnover for companies found to have breached consumer protection laws.

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AI and digital transformation take focus at Eurasian meeting

An expanded meeting of the Eurasian Economic Union Intergovernmental Council was held in Shymkent under Kazakhstan’s chairmanship, bringing together leaders to discuss economic integration, digital transformation and technological development.

Prime Minister Olzhas Bektenov said Kazakhstan will prioritise the introduction of AI across the Union’s activities, alongside efforts to strengthen digital ecosystems and regulatory cooperation among member states.

Participants discussed the use of AI in areas including customs administration, logistics, industry and agriculture, as well as a proposal to develop an integrated AI-based platform to coordinate cargo flows and improve transport efficiency.

The meeting also addressed digital governance measures, including transitioning veterinary and phytosanitary certification fully to electronic formats to improve transparency in trade and reduce administrative barriers.

Leaders emphasised the role of digital solutions and AI in supporting industrial cooperation, innovation and market integration, with decisions from the meeting aimed at strengthening economic resilience and advancing digital transformation across the region.

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IAPP updates US state breach notification resource as legal differences persist

The International Association of Privacy Professionals (IAPP) has updated its US State Breach Notification Chart, a resource that summarises state breach notification laws across the United States. In an analysis published on 26 March, the IAPP says the revised chart highlights both nationwide coverage and continuing variation in how states define personal information, apply harm thresholds, and trigger reporting duties.

According to the IAPP, all 50 states, the District of Columbia, Guam, Puerto Rico, and the US Virgin Islands now have breach notification laws. California enacted the first state law in 2002, which took effect in 2003, while Alabama was the last state to adopt such a law in 2018. The IAPP says the result is a de facto nationwide framework, but one marked by significant differences across jurisdictions.

A central point in the analysis is that breach notification laws generally use a narrower definition of personal information than more recent comprehensive privacy laws. The IAPP says the original purpose of breach notification was to alert people to the risks of identity theft and financial fraud after a data breach, so laws tend to focus on identifiers such as names combined with Social Security numbers, driver’s licence details, or financial account credentials.

The article contrasts narrower statutes with broader ones. Hawaii’s law is described as among the narrowest, while Illinois and California are presented as having broader definitions that can extend to medical information, health insurance details, biometric data, genetic data, and, in California’s case, some automated licence plate recognition data.

Even so, the IAPP says many state breach laws still do not cover large categories of digital information, such as browsing history, cookie data, IP addresses, cell phone numbers, purchasing records, or complete financial transaction histories where account credentials were not compromised.

Exemptions and scope also vary. The IAPP says most breach notification laws apply broadly to businesses and often to nonprofit organisations, while privacy laws tend to contain more exclusions. The article notes that some states cover state and local government entities directly, while California has a separate breach notification law for governmental bodies. The IAPP also says its chart is focused on laws applicable to the private sector.

Encryption safe harbours appear across the state laws, according to the analysis, with some states also recognising redaction or other protections that render data unreadable or unusable. Attorney general notification requirements also differ. The IAPP says 34 state laws require notice to the state attorney general once certain thresholds are met, with thresholds ranging from 250 affected residents in North Dakota and Oregon to 1,000 in many other states, while some states, such as Connecticut and New York, require notice regardless of the number affected.

Harm thresholds are another area of divergence. The IAPP says about 30 state laws include a harm standard, meaning notice may not be required unless the breach caused, or is likely to cause, harm to affected individuals.

The article describes substantial differences in wording across states, with some referring to ‘reasonable likelihood’ of harm, others to ‘material risk,’ ‘substantial economic loss,’ or misuse of the data, while some states, including California, Georgia, Illinois, Massachusetts, Minnesota, North Dakota, and Texas, require no harm showing at all.

The practical effect, the IAPP argues, is that organisations holding data on residents of multiple states face a complex compliance problem. A data element that triggers notice in one state may not do so in another, and the article says reconciling the different harm standards is effectively impossible. The analysis notes that some organisations may decide to notify if there is doubt, while others may choose to notify only where clearly required.

The IAPP concludes that the absence of a preemptive federal breach notification law leaves entities to navigate overlapping but inconsistent state rules. Its updated chart is presented as a tool to help practitioners track those differences and build awareness of how US state breach notification laws continue to evolve.

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FCA outlines AI-driven plan to modernise financial regulation

The UK’s Financial Conduct Authority (FCA) has outlined plans to integrate AI and data-driven tools into its regulatory processes as part of its 2026/27 work programme to become a more efficient and effective regulator.

The programme includes developing an internal authorisation tool to speed up approvals and using generative AI to review documents and support supervision, while maintaining human decision-making at the core of regulatory actions.

The FCA said it will also test automated data-sharing in a sandbox environment, expand its Supercharged Sandbox for firms developing AI-based financial products, and invest in analytics to better identify risks and prioritise cases.

Measures to reduce burdens on firms include removing certain data reporting requirements, simplifying digital processes and improving authorisation timelines, alongside efforts to enhance firms’ experience through new tools and feedback mechanisms.

The regulator also plans to support economic growth and consumer protection by advancing measures such as regulating buy now pay later products, speeding up IPO processes, expanding international presence, and addressing emerging risks, including the use of general-purpose AI in financial decision-making.

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India AI governance faces court, privacy and cyber pressures

An opinion article published by the International Association of Privacy Professionals says India’s data protection and AI governance environment is facing growing pressure as compliance work around the Digital Personal Data Protection Act (DPDPA) unfolds, court challenges continue, and regulators widen oversight into new sectors. The piece, published on 26 March, is labelled as an opinion article and includes an editor’s note stating that the IAPP is policy neutral and publishes contributed opinion pieces to reflect a broad spectrum of views.

The article says several legal and regulatory developments are unfolding simultaneously. One example cited is a public interest litigation filed before India’s Supreme Court by journalist Geeta Seshu and the Software Freedom Law Centre, India, challenging parts of the DPDPA on constitutional and rights-related grounds. According to the piece, the Supreme Court later issued a notice to the Government of India on 12 March.

Concerns outlined in the article include the absence of journalistic exemptions, the lack of compensation for data breach victims when penalties are imposed to the government, broad state powers to exempt departments from the law, and questions about the independence of the Data Protection Board given the government’s control over appointments. The article notes that similar petitions had already been filed, but says this was the first time the court issued notice to the government.

The article also turns to proceedings before the Kerala High Court involving privacy concerns about biometric and personal data collected through Digi Yatra, a not-for-profit foundation that operates airport passenger-processing infrastructure in India. According to the piece, a public interest litigation filed by C R Neelakandan asked for a temporary restraint on the sharing of collected personal data and its commercial use without proper authorisation.

The article says the Kerala High Court issued notice to the Digi Yatra Foundation and sought clarification from the government on whether the Data Protection Board had been established to oversee such matters.

Alongside the litigation, the opinion piece points to government efforts to show legal preparedness for AI-related risks. It says Electronics and Information Technology Minister Ashwini Vaishnaw outlined existing safeguards during the ongoing parliamentary session, referring to the Information Technology Act, the DPDPA, and subordinate rules, along with published guidelines on AI governance, toy safety, harmful content, awareness-building measures, and cyber safety.

Cybersecurity developments also feature in the article. It says the Indian Computer Emergency Response Team, working with the SatCom Industry Association, issued guidelines on 26 February for space, including satellite communications. According to the piece, the framework is intended to strengthen resilience in India’s space ecosystem.

It applies to covered entities, including government agencies, satellite service providers, ground station operators, terminal equipment vendors, and private space entities. Incident reporting within six hours and annual audits are among the measures described.

A further section of the article draws on Thales’ 2026 Data Threat Report. The piece says 64% of surveyed organisations in India identified AI-driven transformation as their biggest security risk, while 55% said they had to deal with reputational damage caused by AI-generated misinformation. It also says 65% reported deepfake-driven attacks, 35% had a complete view of their data, and 36% could fully classify their data.

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EU demands stronger age verification from adult websites

The European Commission has preliminarily found that several major adult platforms, including Pornhub, Stripchat, XNXX, and XVideos, may be in breach of the Digital Services Act for failing to adequately protect minors from accessing harmful content.

These findings highlight concerns that children can easily access such platforms rather than being effectively prevented by robust safeguards.

The Commission’s investigation indicates that the platforms’ risk assessments were insufficient. In several cases, companies focused on reputational or business risks instead of fully addressing societal harms to minors.

Authorities also raised concerns that some platforms did not adequately consider input from civil society organisations specialising in children’s rights and age-assurance technologies, undermining the reliability of their evaluations.

Regarding risk mitigation, the Commission found that existing measures are ineffective. Simple self-declaration systems, in which users confirm they are over 18, were deemed inadequate, while additional features such as warnings, labels, or blurred content failed to prevent minors from accessing content.

The Commission considers that stronger, privacy-preserving age-verification solutions are necessary to ensure meaningful protection of children’s rights and well-being online.

The companies involved now have the opportunity to respond and propose corrective measures, while consultations with the European Board for Digital Services continue.

If the preliminary findings are confirmed, the Commission may impose fines of up to 6 percent of global annual turnover, alongside periodic penalties to enforce compliance.

The case forms part of broader efforts to enforce the Digital Services Act and strengthen online safety across the EU, rather than relying on voluntary measures by platforms.

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Europol warns legal gaps could weaken child abuse detection online

Efforts to combat online child sexual exploitation could be severely weakened, Europol has warned, if legal frameworks supporting detection and reporting are disrupted.

Executive Director Catherine De Bolle highlighted growing concerns over the increasing volume of harmful content online and stressed that protecting children remains a top priority for European law enforcement.

Authorities rely heavily on reports submitted by online service providers, which play a central role in identifying victims and supporting investigations, rather than relying solely on traditional policing methods.

Europol processed around 1.1 million CyberTips in a single year, many originating from the National Centre for Missing & Exploited Children and shared across 24 European countries.

These CyberTips include critical evidence such as images, videos, and other digital data used to track criminal activity.

Europol cautioned that removing the legal basis allowing voluntary detection by platforms could significantly reduce the number of reports submitted to authorities. A decline in CyberTips would limit investigative leads, making it harder to identify victims and disrupt online criminal networks.

Such a development could undermine broader security efforts and weaken the protection of minors across the EU instead of strengthening safeguards.

The agency emphasised that maintaining online service providers’ ability to detect and report suspected abuse is essential to effective law enforcement.

Ensuring continued cooperation between platforms and authorities remains a key factor in safeguarding children and addressing the growing threat of online exploitation.

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EU opens probe into Snapchat child safety compliance

The European Commission has launched formal proceedings to assess whether Snapchat is complying with child protection obligations under the Digital Services Act. The investigation focuses on whether the platform ensures adequate safety, privacy, and security for minors.

Authorities suspect Snapchat may have failed to prevent exposure of children to grooming attempts, recruitment for criminal activity, and content linked to illegal goods such as drugs, vapes, and alcohol.

Concerns also include whether minors can be effectively prevented from accessing the platform or interacting with adults posing as peers.

The inquiry will examine age assurance methods, default account settings, reporting tools, and the spread of illegal content. Regulators argue that self-declared age may be insufficient, while default settings and recommendations may expose minors to risks.

The Commission will now gather further evidence through information requests, inspections, and interviews, and may take enforcement actions, including interim measures or penalties.

National regulators will support the investigation as part of coordinated oversight under the Digital Services Act.

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