Consumer protection

ACCC lawsuit triggers Microsoft’s rethink and apology on Copilot subscription communications

Microsoft apologised after Australia’s regulator said it steered Microsoft 365 users to pricier Copilot plans while downplaying cheaper Classic tiers. The move follows APAC price-rise emails and confusion over Personal and Family increases.

ACCC officials said communications may have denied customers informed choices by omitting equivalent non-AI plans. Microsoft acknowledged it could have been clearer and accepted that Classic alternatives might have saved some subscribers money under the October 2024 changes.

Redmond is offering affected customers refunds for the difference between Copilot and Classic tiers and has begun contacting subscribers in Australia and New Zealand. The company also re-sent its apology email after discovering a broken link to the Classic plans page.

Questions remain over whether similar remediation will extend to Malaysia, Singapore, Taiwan, and Thailand, which also saw price hikes earlier this year. Consumer groups are watching for consistent remedies and plain-English disclosures across all impacted markets.

Regulators have sharpened scrutiny of dark patterns, bundling, and AI-linked upsells as digital subscriptions proliferate. Clear side-by-side plan comparisons and functional disclosures about AI features are likely to become baseline expectations for compliance and customer trust.

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OpenAI unveils Teen Safety Blueprint for responsible AI

OpenAI has launched the Teen Safety Blueprint to guide responsible AI use for young people. The roadmap guides policymakers and developers on age-appropriate design, safeguards, and research to protect teen well-being and promote opportunities.

The company is implementing these principles across its products without waiting for formal regulation. Recent measures include stronger safeguards, parental controls, and an age-prediction system to customise AI experiences for under-18 users.

OpenAI emphasises that protecting teens is an ongoing effort. Collaboration with parents, experts, and young people will help improve AI safety continuously while shaping how technology can support teens responsibly over the long term.

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Circle urges US Treasury to create a clear stablecoin framework under the GENIUS Act

Circle has submitted its comments to the US Department of the Treasury, outlining its support for the GENIUS Act and calling for clear, consistent rules to govern payment stablecoin issuers.

The company emphasised that effective rulemaking could create a unified national framework for both domestic and foreign issuers, providing consumers with safer and more transparent financial products.

The firm urged Treasury to adopt a cooperative supervisory approach that promotes uniform compliance and risk management standards across jurisdictions. Circle warned against excessive restrictions that could harm liquidity, cross-border payments, or interoperability.

It also called for closing potential loopholes that might allow unregulated entities to avoid oversight while benefiting from the US dollar’s trust and stability.

Circle proposed safeguards requiring stablecoins to be fully backed, independently audited, and supported by transparent public reports. The firm stressed recognising foreign regimes, applying equal rules to all issuers, and enforcing consistent penalties.

Circle described the GENIUS Act as a chance to strengthen the stability of digital finance in the US. The company believes transparent, fully backed stablecoins and recognised foreign issuers could strengthen US leadership in secure, innovative finance.

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Doctolib fined €4.67 million for abusing market dominance

France’s competition authority has fined Doctolib €4.67 million for abusing its dominant position in online medical appointment booking and teleconsultation services. The regulator found that Doctolib used exclusivity clauses and tied selling to restrict competition and strengthen its market control.

Doctolib required healthcare professionals to subscribe to its appointment booking service to use its teleconsultation platform, effectively preventing them from using rival providers. Contracts also included clauses discouraging professionals from signing with competing services.

The French authority also sanctioned Doctolib for its 2018 acquisition of MonDocteur, describing it as a strategy to eliminate its main competitor. Internal documents revealed that the merger aimed to remove MonDocteur’s product from the market and reduce pricing pressure.

The decision marks the first application of the EU’s Towercast precedent to penalise a below-threshold merger as an abuse of dominance. Doctolib has been ordered to publish the ruling summary in Le Quotidien du Médecin and online.

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Coca-Cola enhances its AI-powered Christmas ad to fix last year’s visual flaws

Coca-Cola has released an improved AI-generated Christmas commercial after last year’s debut campaign drew criticism for its unsettling visuals.

The latest ‘Holidays Are Coming’ ads, developed in part by San Francisco-based Silverside, showcase more natural animation and a wider range of festive creatures, instead of the overly lifelike characters that previously unsettled audiences.

The new version avoids the ‘uncanny valley’ effect that plagued 2024’s ads. The use of generative AI by Coca-Cola reflects a wider advertising trend focused on speed and cost efficiency, even as creative professionals warn about its potential impact on traditional jobs.

Despite the efficiency gains, AI-assisted advertising remains labour-intensive. Teams of digital artists refine the content frame by frame to ensure realistic and emotionally engaging visuals.

Industry data show that 30% of commercials and online videos in 2025 were created or enhanced using generative AI, compared with 22% in 2023.

Coca-Cola’s move follows similar initiatives by major firms, including Google’s first fully AI-generated ad spot launched last month, signalling that generative AI is now becoming a mainstream creative tool across global marketing.

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OpenAI outlines roadmap for AI safety, accountability and global cooperation

New recommendations have been published by OpenAI for managing rapid advances in AI, stressing the need for shared safety standards, public accountability, and resilience frameworks.

The company warned that while AI systems are increasingly capable of solving complex problems and accelerating discovery, they also pose significant risks that must be addressed collaboratively.

According to OpenAI, the next few years could bring systems capable of discoveries once thought centuries away.

The firm expects AI to transform health, materials science, drug development and education, while acknowledging that economic transitions may be disruptive and could require a rethinking of social contracts.

To ensure safe development, OpenAI proposed shared safety principles among frontier labs, new public oversight mechanisms proportional to AI capabilities, and the creation of a resilience ecosystem similar to cybersecurity.

It also called for regular reporting on AI’s societal impact to guide evidence-based policymaking.

OpenAI reiterated that the goal should be to empower individuals by making advanced AI broadly accessible, within limits defined by society, and to treat access to AI as a foundational public utility in the years ahead.

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UK mobile networks and the Government launch a fierce crackdown on scam calls

Britain’s largest mobile networks have joined the Government to tackle scam calls and texts. Through the second Telecommunications Fraud Charter, they aim to make the UK harder for fraudsters to target.

To achieve this, networks will upgrade systems within a year to prevent foreign call centres from spoofing UK numbers. Additionally, advanced call tracing and AI technology will detect and block suspicious calls and texts before they reach users.

Moreover, clear commitments are in place to support fraud victims, reducing the time it takes for help from networks to two weeks. Consequently, victims will receive prompt, specialist assistance to recover quickly and confidently.

Furthermore, improved data sharing with law enforcement will enable them to track down scammers and dismantle their operations. By collaborating across sectors, organised criminal networks can be disrupted and prevented from targeting the public.

Since fraud is the UK’s most reported crime, it causes financial losses and emotional distress. Additionally, scam calls erode public trust in essential services and cost the telecom industry millions of dollars annually.

Therefore, the Telecoms Charter sets measurable goals, ongoing monitoring, and best practice guidance for networks. Through AI tools, staff training, and public messaging, networks aim to stay ahead of evolving scam tactics.

Finally, international collaboration, such as UK-US actions against Southeast Asian fraud centres, complements these efforts.

Overall, this initiative forms part of a wider Fraud Strategy and Government plan to safeguard citizens.

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Tinder tests AI feature that analyses photos for better matches

Tinder is introducing an AI feature called Chemistry, designed to better understand users through interactive questions and optional access to their Camera Roll. The system analyses personal photos and responses to infer hobbies and preferences, offering more compatible match suggestions.

The feature is being tested in New Zealand and Australia ahead of a broader rollout as part of Tinder’s 2026 product revamp. Match Group CEO Spencer Rascoff said Chemistry will become a central pillar in the app’s evolving AI-driven experience.

Privacy concerns have surfaced as the feature requests permission to scan private photos, similar to Meta’s recent approach to AI-based photo analysis. Critics argue that such expanded access offers limited benefits to users compared to potential privacy risks.

Match Group expects a short-term financial impact, projecting a $14 million revenue decline due to Tinder’s testing phase. The company continues to face user losses despite integrating AI tools for safer messaging, better profile curation and more interactive dating experiences.

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EU Advocate General backs limited seizure of work emails in competition probes

An Advocate General of the Court of Justice of the European Union has said national competition authorities may lawfully seize employee emails during investigations without prior judicial approval. The opinion applies only when a strict legal framework and effective safeguards against abuse are in place.

The case arose after Portuguese medical companies challenged the competition authority’s seizure of staff emails, arguing it breached the right to privacy and correspondence under the EU Charter of Fundamental Rights. The authority acted under authorisation from the Public Prosecutor’s Office.

According to the Advocate General, such seizures may limit privacy and data protection rights under Articles 7 and 8 of the Charter, but remain lawful if proportionate and justified. The processing of personal data is permitted under the GDPR where it serves the public interest in enforcing competition law.

The opinion emphasised that access to business emails did not undermine the essence of data protection rights, as the investigation focused on professional communications. The final judgment from the CJEU is expected to clarify how privacy principles apply in competition law enforcement across the EU.

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Social media platforms ordered to enforce minimum age rules in Australia

Australia’s eSafety Commissioner has formally notified major social media platforms, including Facebook, Instagram, TikTok, Snapchat, and YouTube, that they must comply with new minimum age restrictions from 10 December.

The rule will require these services to prevent social media users under 16 from creating accounts.

eSafety determined that nine popular services currently meet the definition of age-restricted platforms since their main purpose is to enable online social interaction. Platforms that fail to take reasonable steps to block underage users may face enforcement measures, including fines of up to 49.5 million dollars.

The agency clarified that the list of age-restricted platforms will not remain static, as new services will be reviewed and reassessed over time. Others, such as Discord, Google Classroom, and WhatsApp, are excluded for now as they do not meet the same criteria.

Commissioner Julie Inman Grant said the new framework aims to delay children’s exposure to social media and limit harmful design features such as infinite scroll and opaque algorithms.

She emphasised that age limits are only part of a broader effort to build safer, more age-appropriate online environments supported by education, prevention, and digital resilience.

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