Digital cooperation

Tourism boards across Europe embrace AI but face gaps in strategy and skills

A new study by the European Travel Commission shows that national tourism organisations (NTOs) are experimenting with AI but are facing gaps in strategy and skills.

Marketing teams are leading the way, applying AI in content generation and workflow streamlining, whereas research departments primarily view the tools as exploratory. Despite uneven readiness, most staff show enthusiasm, with little resistance reported.

The survey highlights challenges, including limited budgets, sparse training, and the absence of a clear roadmap. Early adopters report tangible productivity gains, but most NTOs are still running small pilots rather than embedding AI across operations.

Recommendations include ring-fencing time for structured experiments, offering role-specific upskilling, and scaling budgets aligned with results. The report also urges the creation of shared learning spaces and providing practical support to help organisations transition from testing to sustained adoption.

ETC President Miguel Sanz said AI offers clear opportunities for tourism boards, but uneven capacity means shared tools and targeted investment will be essential to ensure innovation benefits all members.

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IBM Cloud replaces free support with AI tools

The cloud computing services offered by IBM will end free human support under its Basic Support tier in January 2026, opting for an AI-driven self-service model instead.

Users will lose the option to open or escalate technical cases through the portal or APIs. However, they can still report service issues via the Cloud Console and raise billing or account cases through the Support Portal.

IBM will direct customers to its Watsonx-powered AI Assistant, upgraded earlier in the year, while introducing a ‘Report an Issue’ tool to improve routing. The company plans to expand its support library to provide more detailed self-help resources.

Starting at $200 per month, paid support will remain available for organisations needing faster response times and direct technical assistance.

The company describes the change as an alignment with industry norms. AWS, Google Cloud and Microsoft Azure already provide free tiers that rely on community forums, online resources and billing support.

However, IBM Cloud holds only 2–4 percent of the market, according to Synergy Research Group, which some analysts suggest makes cost reductions in support more likely. Tencent, another provider, previously withdrew support for basic users because they were not profitable.

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AI and AR reshape Starbucks’ back-of-house systems

Starbucks will deploy an AI-powered inventory system across all North American stores. Built with NomadGo, it automatically scans shelves using AR and computer vision to flag low stock.

Counts that once took an hour now take about 15 minutes, enabling up to eight counts weekly. The system frees staff to focus on service while providing real-time data for more intelligent supply chain decisions.

The rollout follows other digital upgrades, including a Shift Marketplace for scheduling, Green Dot Assist for AI support, and a new point-of-sale system. Together, these tools show Starbucks’ growing reliance on AI.

Competitors like McDonald’s and Chick-fil-A are also turning to AI for back-of-house operations. From accuracy scales to computer vision food checks, fast-food chains are betting heavily on automation to boost efficiency.

For Starbucks, success will be judged by fewer shortages, consistent customer experiences, and staff reinvested in service. AI-driven accuracy could become a defining advantage in an industry built on trust.

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Stablecoins, tokenisation, and AI to feature at Fed event

The Federal Reserve Board will hold a conference on payments innovation on 21 October, focusing on emerging technologies in US payment systems. Regulators, academics, and industry participants will explore ways to enhance the safety, efficiency, and accessibility of payments.

Panel discussions will cover stablecoins, tokenised assets, AI in payments, and the convergence of traditional and decentralised finance. The event highlights how digital assets are increasingly viewed alongside conventional payment methods, reflecting their growing role in financial systems.

The conference will be livestreamed on the Fed’s website, with further details forthcoming.

Experts emphasise the need for clear, unified rules to enable tokenised credit and liquidity markets to scale without fragmentation. Artificial intelligence is also moving into the core of payments, with applications in fraud detection, credit assessment, and risk management.

The Fed’s event adds to a busy Q4 policy calendar, alongside initiatives from the SEC, CFTC, BIS, and MAS. Officials stress that innovation in payments is a constant, with new technologies complementing existing systems rather than replacing them.

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SCO Tianjin Summit puts tech, AI, and digital governance high on the agenda

Tech, AI, and digital issues were prominent during the Shanghai Cooperation Organisation (SCO) summit in Tianjin on 1 December. The resulting SCO Tianjin Declaration championed the principles of cyber sovereignty and equal rights for all nations in governing the internet and AI, outlining a clear agenda for regional and global digital policy.

Here are the key highlights:

Artificial Intelligence

The SCO endorsed a push for inclusive AI development, formally backing the UN General Assembly resolution on AI capacity-building, highlighting the “equal right to develop and utilise AI.” To operationalise this vision, the declaration supports two major initiatives:

  • The establishment of a Central Asian AI Centre in Dushanbe.
  • The creation of a dedicated SCO mechanism for cooperation in AI.

This commitment was reinforced by a separate statement issued during the Summit on deepening international collaboration.

Cybersecurity

In the cybersecurity realm, the SCO focuses on the central role of the UN in establishing global norms. The Tianjin Declaration specifically called for the signing of the UN Convention on Cybercrime, signalling the organisation’s preference for a UN-led framework for international cybersecurity.

Digital Economy

To foster regional growth, the summit advanced cooperation in the digital economy. Member states adopted a formal statement on strengthening digital economic development. A key outcome was the call to establish a dedicated SCO program to enhance cooperation on e-commerce among member states.

Higher relevance

As outlined by Chinese President Xi during the Summit, the Global Governance Initiative put forward five guiding principles: adhering to sovereign equality, abiding by international rule of law, practising multilateralism, advocating the people-centred approach, and focusing on taking real actions. As tech, AI, and digital governance are two of the focus areas of the Initiative, it remains to be seen how they will impact the UN and other processes and initiatives.

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Latvia launches open AI framework for Europe

Language technology company Tilde has released an open AI framework designed for all European languages.

The model, named ‘TildeOpen’, was developed with the support of the European Commission and trained on the Lumi supercomputer in Finland.

According to Tilde’s head Artūrs Vasiļevskis, the project addresses a key gap in US-based AI systems, which often underperform for smaller European languages such as Latvian. By focusing on European linguistic diversity, the framework aims to provide better accessibility across the continent.

Vasiļevskis also suggested that Latvia has the potential to become an exporter of AI solutions. However, he acknowledged that development is at an early stage and that current applications remain relatively simple. The framework and user guidelines are freely accessible online.

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SCO Tianjin Summit underscores economic cooperation and security dialogue

The Shanghai Cooperation Organisation (SCO) summit in Tianjin closed with leaders adopting the Tianjin Declaration, highlighting member states’ commitment to multilateralism, sovereignty, and shared security.

The discussions emphasised economic resilience, financial cooperation, and collective responses to security challenges.

Proposals included exploring joint financial mechanisms, such as common bonds and payment systems, to shield member economies from external disruptions.

Leaders also underlined the importance of strengthening cooperation in trade and investment, with China pledging additional funding and infrastructure support across the bloc. Observers noted that these measures reflect growing interest in alternative global finance and economic governance approaches.

Security issues are prominently featured, with agreements to enhance counter-terrorism initiatives and expand existing structures such as the Regional Anti-Terrorist Structure. Delegates also called for greater collaboration against cross-border crime, drug trafficking, and emerging security risks.

At the same time, they stressed the need for political solutions to ongoing regional conflicts, including those in Ukraine, Gaza, and Afghanistan.

With its expanding membership and combined economic weight, the SCO continues to position itself as a platform for cooperation beyond traditional regional security concerns.

While challenges remain, including diverging interests among key members, the Tianjin summit indicated the bloc’s growing role in discussions on multipolar governance and collective stability.

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TSMC faces curbs on shipping US tech to China

The United States has revoked Taiwan Semiconductor Manufacturing Company’s licence to ship advanced technology from America to China. The decision follows similar restrictions on South Korean firms Samsung and SK Hynix, increasing uncertainty for chipmakers operating Chinese facilities.

TSMC confirmed that Washington has notified that its authorisation will expire by the end of the year. The company said it would discuss the matter with the US government and stressed its commitment to keeping operations in China running without disruption.

The curbs are part of broader US measures to limit China’s access to advanced semiconductors. While they could complicate shipments and force suppliers to seek individual approvals, analysts suggest the direct impact on TSMC will be limited, as its sole Chinese plant in Nanjing makes older-generation chips that contribute only a small share of revenue.

Chinese customers may increasingly turn to domestic chipmakers, even if their technology lags. Such a shift could spur innovation in less performance-critical areas, while global suppliers grapple with higher costs and regulatory hurdles.

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AI improves detection of dangerous plaques linked to heart risk

Researchers have shown that AI can analyse coronary scans after a heart attack and predict future risks better than traditional review. The findings come from the PECTUS-AI study, published in the European Heart Journal.

Using optical coherence tomography, the AI algorithm identified vulnerable plaques across entire artery segments.

Patients with these thin-cap fibroatheromas were found to have significantly higher rates of death, repeat heart attacks or unplanned procedures over two years.

Manual frame-by-frame review by specialists remains time-consuming and inconsistent, while AI delivers a faster and more standardised assessment.

Researchers say further validation is needed before routine adoption, but the technology could play an important role in secondary prevention.

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MyRepublic unveils AI Automation Box for SMEs

Telecom operator MyRepublic has launched the AI Automation Box, a plug-and-play server aimed at helping SMEs automate operations.

The company says the device allows firms to build AI-driven workflows quickly without the need for expensive consultants or large IT teams.

Designed for organisations with 20 to 200 staff, the AI Automation Box combines a no-code workflow builder with options for custom coding.

It comes preloaded with large language models from providers such as OpenAI, Meta and DeepSeek, supported by enterprise-grade GPU hardware.

To support adoption, MyRepublic offers over 100 ready-made templates, tutorials and access to its AI Academy. Typical use cases include customer service, invoicing, reporting, and HR functions, with the system available at $255 a month.

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