On 16 November 2022, the Digital Services Act (DSA) came into force. The DSA applies to digital services connecting consumers to goods, services, or content. Online platforms will have until 17 February 2023 to report the number of active end users.
The European Commission suggests all online platforms notify it regarding these numbers. Then, the Commission will determine if the platform is a large online platform or a search engine. Following this determination, the platform will have four months to comply with the DSA. EU members will have until 17 February 2024 to accredit their Digital Services Coordinators.
On 11 November 2022, the Australian Competition and Consumer Commission (ACCC) published the fifth report of its Digital Platform Services Inquiry.
Regarding consumer issues, the report recommends the submission of digital platforms to mandatory dispute resolution processes and more substantial requirements to fight against scams, harmful apps, and fake reviews, among others. There is also a recommendation for new laws that would require digital platforms to, among other issues, provide processes for reporting scams, harmful apps, and fake reviews, publish review verification processes, and ensure that consumers and small businesses can access appropriate dispute resolution.
The report also proposes mandatory codes of conduct for some digital platforms and services to address competition issues. Besides the consumer and competition recommendations, the report further highlights the ACCC’s support for prohibiting economy-wide unfair trading practices.
